Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Director of Revenue Operations

Company: PeopleGrove

Location: Remote

Posted Dec 06, 2025

PeopleGrove is seeking a Director of Revenue Operations to lead and optimize their revenue tech stack, including Salesloft, HubSpot, PeopleGrove, ChurnZero, Gong, and other platforms. The role is central to the company's GoToMarket success and involves implementing, maintaining, and continuously improving systems and processes that support Sales, Marketing, and Customer Success teams. The Director will collaborate cross-functionally to enhance operational efficiency, document workflows, and deliver actionable insights for data-driven decision-making.

Staff Product Manager - Trends & Insights

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

This job posting seeks a Staff Product Manager to lead agency product innovation, focusing on AI-driven solutions and cross-functional collaboration. The role requires expertise in data science, trends, and scalable product development, with emphasis on delivering actionable insights for advertisers and partners.

Senior DevOps Engineer

Company: Nuvolar

Location: Spain

Posted Dec 06, 2025

Nuvolar is a global technology consulting company specializing in Salesforce-based solutions, mobile and web application development, and training and support services. They have over 14 years of experience and a multicultural team of more than 100 professionals. Nuvolar delivers projects for complex industries such as aviation, healthcare, consumer goods, and transportation. They value international talent, diversity, flexibility, and a collaborative work environment. The company is looking for a highly skilled Senior DevOps Engineer to join their team and contribute to a pharmaceutical industry project focused on data infrastructure and deployment solutions.

Manager - Sales Engineering

Company: ImageTrend

Location: USA

Posted Dec 06, 2025

ImageTrend Inc is a company dedicated to providing software solutions, data analytics, and services for healthcare and emergency response. They are committed to innovation, client satisfaction, and providing world-class implementation and support. The Manager Sales Engineering role involves leading a team, shaping technical sales strategy, and delivering innovative solutions to drive revenue growth.

Sr. SDET

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

The job posting is for a Senior Software Development Engineer in Test (SDET) to lead quality engineering for a rapidly growing global platform. The role involves architecting and implementing automation frameworks, driving cross-functional quality initiatives, modernizing test platforms, identifying quality gaps, mentoring engineers, and leading test strategy planning. The ideal candidate should have experience in test automation, programming languages, test frameworks, CICD tooling, and leading quality initiatives across an organization.

Product Engineer - Backend (Senior / Staff / Principal)

Company: Monarch Money

Location: USA

Posted Dec 06, 2025

Monarch is a personal finance platform that simplifies finances and helps users reach their financial goals. The company is hiring software engineers to join product engineering teams and shape product strategy and engineering culture. The role offers high autonomy, broad ownership, and meaningful influence over tools, processes, and team dynamics.

Software Engineer - Growth

Company: Monarch Money

Location: USA

Posted Dec 06, 2025

Monarch is a personal finance platform that simplifies finances and helps users reach their financial goals. The company is a fully remote team of experienced entrepreneurs passionate about building a product people love. They are focused on expanding their reach and helping more households take control of their financial lives.

Team Lead, Technical Account Manager - Pressable

Company: Automattic Careers

Location: North America,Latin America,Europe,Africa,APAC

Posted Dec 06, 2025

Pressable is seeking a dynamic Team Lead for their Technical Account Management team. The role involves managing and developing a team of Technical Account Managers, leading by example, acting as a technical sales engineer, and serving as a primary technical escalation point. The ideal candidate is a results-oriented leader with a passion for customer success and team development, and has experience leading technical teams and building processes and training programs.

Director of Data Science - Ads Delivery & Performance

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

Pinterest Ads Delivery & Performance is redefining digital ad delivery by challenging assumptions to protect the Pinner experience and grow durable revenue. The role involves setting strategy, establishing measurement frameworks, and scaling a high-impact data science organization to build next-generation advertising products and systems.

Marketing Lead - Experiences & Services

Company: Airbnb

Location: USA

Posted Dec 06, 2025

The role is for a Marketing Lead at Airbnb who will work with cross-functional teams to develop strategic marketing plans. The ideal candidate has extensive experience in brand strategy, product design, and creative engineering. They will lead the development of integrated marketing plans, creative briefs, and presentations, and partner with various teams to introduce new products to audiences.

Principal Software Development Engineer - Navigation

Company: Mapbox

Location: USA

Posted Dec 06, 2025

Mapbox is a leading real-time location platform that provides tools for navigation, mapping, and location-aware businesses. The Navigation team at Mapbox develops web services for navigation initiatives in consumer, automotive, and logistics verticals. They are revolutionizing in-car experiences with technology and have launched products like MapGPT and Mapbox for EV. The company values high-performing individuals, diversity, and continuous learning.

Staff Data Scientist - Curation Ecosystem

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

Pinterest is a leading visual search and discovery platform with over 500 million monthly active users. The company focuses on curation to help users create a life they love by discovering and curating their own taste. The role of a Staff Data Scientist involves developing methods and models to understand why certain content is promoted or not for a Pinner, working on innovative product bets, and collaborating with cross-functional teams to drive product innovation.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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