Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Live Sports Content Operator

Company: Storyteller

Location: South Africa

Posted Dec 06, 2025

The job posting describes a remote position with Storyteller, a high-growth B2B SaaS platform. The role involves running live content management, generating engaging content, providing customer support, and ensuring quality control. The company values collaboration, creativity, and a customer-centric mindset. The position offers a competitive salary, benefits, and paid leave.

Senior Product Manager – ICHRA

Company: Gravie

Location: USA

Posted Dec 06, 2025

Gravie is a company that aims to improve healthcare purchasing and access through innovative consumer-centric health benefit solutions. They are seeking a Senior Product Manager to lead the vision, roadmap, and delivery of their ICHRA product, overseeing both the core platform and the product team. The role involves owning the cross-functional product strategy, managing a team of Product Managers and Product Owners, setting strategic priorities, partnering with stakeholders, ensuring compliance, and communicating roadmap updates. Gravie offers a unique benefits package and a mission-driven work environment.

Live Sports Content Operator

Company: Storyteller

Location: Hungary

Posted Dec 06, 2025

The job posting describes a remote position with Storyteller, a high-growth B2B SaaS platform. The role involves running live content management, generating engaging content, providing customer support, and ensuring quality control. The company offers a competitive salary, benefits, and a flexible work environment. The recruitment process includes a 15-minute call, an interview, and a follow-up task.

Business Systems Analyst - Associate A

Company: Blackbaud

Location: India

Posted Dec 06, 2025

This job description outlines a campus hire role for a Gainsight platform specialist, requiring configuration skills, collaboration with cross-functional teams, and system support. The position seeks graduates with a focus on SaaS platforms and CRM systems, emphasizing communication, analytical skills, and a proactive attitude.

GTM Lead (Compute Hosting Growth)

Company: Gcore

Location: Poland,Georgia,Serbia,Germany,Cyprus

Posted Dec 06, 2025

Gcore is seeking a Compute Hosting Growth Lead to own the growth strategy and unit economics for their low-cost compute and hosting business. The role involves driving measurable impact by improving conversion funnels, optimizing acquisition channels, and scaling adoption across self-serve and assisted customer journeys. The ideal candidate has 3+ years of experience in growth, product-led growth, or marketing operations, ideally in hosting, cloud, or SaaS, and a proven track record of managing performance metrics and running growth experiments.

Workday HCM Optimization Senior Consultant

Company: Guidehouse

Location: USA

Posted Dec 06, 2025

This job posting outlines a Workday HCM Optimization Manager role with requirements including relevant experience and certifications. It details responsibilities such as managing transformations and providing support, along with a competitive salary range of $113,000-$188,000. The position offers comprehensive benefits including healthcare, retirement plans, and flexible work arrangements.

Talent Acquisition Partner

Company: Spektrix

Location: USA

Posted Dec 06, 2025

Spektrix is seeking a Talent Acquisition Partner to join their team and help attract top talent for their growing company. The role involves partnering with hiring managers, utilizing recruitment strategies, managing the recruitment process, and working on employer brand initiatives. The company offers competitive benefits and a flexible work environment.

Software Engineer (Web SDK)

Company: Storyteller

Location: Tunisia

Posted Dec 06, 2025

The job posting describes a fully remote, high-growth SaaS company called Storyteller that is looking for engineers to work on their Web SDK and backend services. The role involves building features, improving performance and developer experience, and using AI tools extensively. The company offers a competitive salary, benefits, and 33 days of paid leave.

Senior Front-End Developer (SC Cleared)

Company: NECSWS

Location: UK

Posted Dec 06, 2025

The job description is for a Senior Frontend Developer role at NEC Software Solutions, a global tech company. The role involves shaping digital products, setting coding standards, and leading a team through technical challenges. The company offers an excellent benefits package and supports public services.

Finance Business Partner - People

Company: Canva

Location: Australia

Posted Dec 06, 2025

Canva's FPampA role offers growth, collaboration, and benefits like flexible leave and wellbeing allowances in a dynamic environment.

Software Engineer (Payments)

Company: PracticeTek

Location: USA

Posted Dec 06, 2025

PracticeTek is a large healthcare technology company providing software solutions to various healthcare clinics. They aim to improve patient care through innovative technology and empower clinicians and their teams. The company offers opportunities for growth and development, and has a dedicated engineering department responsible for designing and scaling their SaaS platform.

Junior Web Developer

Company: Storyteller

Location: Tunisia

Posted Dec 06, 2025

Storyteller is a high-growth B2B SaaS platform that allows companies to integrate Stories into their platforms. They offer a fully remote position for a Junior/Graduate Software Engineer to work on their Web SDK, which powers Stories used by globally recognized clients, especially in sports. The role involves shipping features, improving reliability, solving customer problems, and contributing to developer experience.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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