Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Pre-Sales Consultant

Company: Fortive

Location: UK,Netherlands

Posted Dec 06, 2025

The role involves collaborating with sales teams and partners to deliver tailored demos, proposals, and proofs of concept. It requires building strong relationships, maintaining product expertise, and keeping CRM and internal systems up to date. A bachelor's degree and 2+ years of experience in software consultancy, presales, or customer-facing roles are preferred, with bonus experience in direct and channel sales models and a background in Engineering.

Customer Success Specialist I

Company: PracticeTek

Location: USA

Posted Dec 06, 2025

PracticeTek offers a dynamic role in customer success with a mission to revolutionize healthcare. The position includes competitive benefits, growth opportunities, and a supportive team environment.

Business Development Representative

Company: Talent Hackers

Location: Nigeria

Posted Dec 06, 2025

The job posting is for a skilled BDR Appointment Setter to drive prospect outreach, qualify leads, and book meetings for sales leadership. The role requires 3+ years of experience in phone outreach and appointment setting, hands-on experience with B2B SaaS products, and 1+ years of experience developing and executing LinkedIn DM campaigns. The ideal candidate should have experience using Sales Navigator or similar lead list building tools, demonstrated experience achieving and exceeding quota in a sales outreach role, and 1+ years of experience using HubSpot or similar tools for contact and pipeline management. Strong written and verbal English communication skills are required, along with the ability to work full-time in the EST time zone.

Digital Security Business Development Director

Company: Vonage

Location: Remote

Posted Dec 06, 2025

This job description outlines a role focused on bridging technology, business development, and customer success for Vonage's Network APIs program. The position requires expertise in fraud prevention, consultative support, and thought leadership to drive client success and industry innovation. Responsibilities include customer advocacy, revenue generation, and strategic roadmap shaping with cross-functional teams.

Presales Solutions Engineer

Company: Moveworks

Location: Remote

Posted Dec 06, 2025

The job posting is for a Presales Solutions Engineer position at Moveworks. The role involves acting as a product champion and technical consultant, demonstrating the value of the Moveworks platform through customized demonstrations, architecture deep dives, and storytelling. The ideal candidate should have 5+ years of experience in presales or postsales technical roles, a solid understanding of cloud architecture and RESTful APIs, and the ability to communicate technical concepts to both technical and non-technical audiences.

Software Engineer - Backend

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

The job posting is for a Backend Engineer role at a company that values inquisitive, well-rounded individuals. The role involves working closely with product managers, designers, and other backend engineers to build robust frameworks and features. The ideal candidate should have a strong understanding of API workflow development and best practices in Python or Java, along with 3+ years of industry experience. The company offers opportunities for growth, collaboration, and working on high-impact projects.

Software Engineer 5 - TVUI Engineering

Company: Netflix

Location: USA

Posted Dec 06, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company continuously evolves its experience to delight, attract, and retain members. The engineering team is responsible for building novel product features on the consumer-facing Netflix application, focusing on UI ergonomics, performance, and high-quality developer experiences. Netflix values diversity, inclusion, and collaboration, and offers comprehensive benefits and a unique compensation structure.

Fullstack Engineer, Front-End

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

The job description is for a Fullstack Frontend Engineer role at Pinterest. The role involves driving initiatives to empower developers to build modern web experiences for Pinners with high productivity, performance, and quality. The ideal candidate should be passionate about frontend, have a growth mindset, and be able to give opinions on how to improve. The role requires expertise in JavaScript, CSS, DOM, HTTP protocol, and web technologies like React and Redux. The candidate should have strong technical skills, understand web best practices, and be able to deliver large cross-functional projects. The role requires in-person collaboration 12 times per quarter and can be based anywhere in Mexico.

Staff Product Manager - AI/ML Personalization

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

Pinterest is seeking a passionate and strategic AIML Product Manager to lead personalized experiences on the platform. The role involves defining, designing, and launching AI/ML-powered features, collaborating cross-functionally, setting product vision, and identifying new opportunities to advance personalization. The ideal candidate should have experience in AIML products, technical fluency, strong communication skills, strategic thinking, customer-centricity, collaboration, ownership mindset, and a relevant degree.

Finance Business Partner - People

Company: Canva

Location: Australia

Posted Dec 06, 2025

Canva is a company that values collaboration, growth, and innovation. They offer a supportive work environment with flexible options and opportunities for professional development. The FP&A team is seeking a strategic finance business partner to join their collaborative and supportive environment.

Live Sports Content Operator

Company: Storyteller

Location: Serbia

Posted Dec 06, 2025

This job posting highlights a remote position with competitive salary, benefits, and opportunities in a high-growth SaaS company. The role offers flexibility, global client engagement, and professional development, emphasizing a supportive team environment and proactive work culture.

Account Mgr II - Book Transfer

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 06, 2025

The job description is for a results-driven Book Transfer Program Manager who will lead the pipelining and conversion of commercial book transfer opportunities. The role is high-visibility and cross-functional, directly influencing profit growth, retention, close ratios, and the overall agency experience. The manager will partner with various teams and external partners to design and execute profitable, scalable transfer solutions that delight agents and customers.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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