Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Front End Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text is a job description for a Software Developer role at IBM. It highlights the company's mission to build, design, code, consult, and shape markets. The role involves developing AI-infused features for hybrid cloud products in a collaborative environment. The position requires 8-12 years of experience, proficiency in various programming languages and frameworks, and familiarity with cloud platforms and enterprise tools.

Security Consultant - Biometrics

Company: IBM

Location: Mumbai, IN

Posted Dec 05, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate with visionaries, and drive innovation using IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and problem-solving skills. The role involves handling complex issues related to biometric device installation, configuration, and integration, troubleshooting Windows/Linux client OS problems, and providing technical guidance to L1 engineers.

SAP Data Lead

Company: IBM

Location: HELSINKI, FI

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a Data Lead role. The role involves designing and implementing master data solutions using SAP Master Data Governance and other MDM solutions. Key responsibilities include architecting data strategies, leading data migration, facilitating workshops, and managing a team of data professionals. The position requires a Bachelor's degree, experience in data migration, proficiency in SAP Master Data Governance, and strong communication and leadership skills.

インダストリーコンサルタント(製造領域)

Company: IBM

Location: Tokyo, JP

Posted Dec 05, 2025

The text describes a role at IBM where employees work with clients worldwide to drive collaboration and innovation using advanced technologies like AI and hybrid cloud. The position involves consulting for manufacturing clients, proposing and executing projects, and leveraging IBM's technology portfolio. Key requirements include consulting experience, knowledge of manufacturing industry, and willingness to continuously learn.

Application Consultant-Mobile

Company: IBM

Location: Taipei, TW

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on technical roles and responsibilities of Application Consultants. It highlights the importance of collaboration, problem-solving, and adaptability in working with clients across various industries to improve hybrid cloud and AI solutions.

Penetration Tester

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM Infrastructure is a catalyst that makes the world work better by providing hybrid cloud infrastructure to meet clients' demands. The role involves conducting security testing of IBM products, collaborating with development teams, and making recommendations for security improvements. Required expertise includes experience in cybersecurity, web application testing, and knowledge of security vulnerabilities and automated testing tools.

Package Consultant-SAP HANA FIN FICA

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves assisting clients in implementing and supporting FICA for SAP, leading projects, and conducting testing. Required qualifications include a bachelor's degree and 6-12 years of SAP functional experience, with a specialization in SAP Hana FICA modules.

Entry Level Software Developer - Lowell 2026

Company: IBM

Location: LOWELL, US

Posted Dec 05, 2025

IBM offers an Entry-Level Software Developer position for recent graduates or bootcamp completers. The role involves working on modern web applications, collaborating with experienced mentors, and using Agile and DevOps practices. The position requires software development experience, proficiency in certain programming languages, and strong problem-solving skills.

Software Developer

Company: IBM

Location: Sofia, BG

Posted Dec 05, 2025

The text is a job description for a role at IBM, highlighting the company's mission, the team's responsibilities, and the required and preferred qualifications. It emphasizes the opportunity to work on new and existing IBM products used by large enterprise companies, and the benefits of IBM's decades-long experience in building critical business infrastructure.

Package Consultant-SAP EIM

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a career in IBM Consulting, highlighting the opportunities for collaboration with clients, working with visionaries, and leveraging IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and long-term career growth. The role of a senior SAP Consultant is also mentioned, focusing on delivering high-quality solutions, working with SAP Accelerate methodology, and utilizing various SAP tools and technologies.

Application Developer-Experience Front End

Company: IBM

Location: Pune, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves strategic SAP solution leadership, team delivery leadership, and comprehensive solution delivery. It requires a bachelor's degree, experience with SAP systems, and knowledge of modern web development technologies.

Package Consultant-SAP HANA SCM EWM

Company: IBM

Location: Kolkata, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves leading technical design and implementation of SAP solutions, partnering with cross-functional teams, and requiring extensive SAP experience, particularly with SAP Extended Warehouse Management (SAP EWM).

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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