Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Lead AWS Developer

Company: IBM

Location: Cheltenham, GB

Posted Dec 05, 2025

The role is a Lead Developer position at IBM Consulting, working in Client Innovation Centers Delivery Centers. It involves leading a team of developers, overseeing software development life cycle, collaborating with cross-functional teams, and leveraging AWS expertise. The company offers regular promotions, feedback, training opportunities, diversity and inclusion, and work-life balance benefits.

Test Quality Engineer (Automation Test Manager)

Company: IBM

Location: Bethesda, US

Posted Dec 05, 2025

The job description outlines the role of a Test Quality Engineer Automation Test Manager at IBM Corporation. The position involves testing applications in the Financial Services domain, defining test strategies, managing global testing teams, automating test cases using AI and tools, creating resource and capacity plans, monitoring quality assurance, and acting as the primary client contact. The role requires a Master's degree or equivalent in Engineering, Computer Science, or related field, along with experience in utilizing various tools and methodologies.

Oracle Cloud SCM Consultant – OM Management

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with clients and impactful project delivery. It outlines responsibilities like solution design, technical collaboration, and testing, along with requirements for Oracle implementation expertise and certifications.

Analyste Développeur Migration Cloud C# .Net - IBM Client Innovation Center - H/F

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a role in IBM Consulting where the individual will work with visionary clients across various sectors to improve hybrid cloud and business processes. The role involves cloud migration projects, particularly with Red Hat OpenShift, Kubernetes, Docker, and .NET Core. The position requires strong technical skills, soft skills, and a passion for technology and innovation.

Managing Consultant - SAP S4 HANA PP/QM

Company: IBM

Location: No City, US

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on validating SAP SCM Supply Chain Management functionality, particularly Production Planning modules on the SAP S4HANA platform. The role involves collaborating with stakeholders, developing test cases, performing various testing activities, and supporting go-live and post-go-live activities.

Application Architect - COBOL to Java

Company: IBM

Location: Bucharest, RO

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a Lead Software Engineer position that involves developing an automated refactoring tool to translate COBOL to Java. The role requires expertise in Java, problem-solving skills, and collaboration with clients worldwide.

Security Consultant - SOAR

Company: IBM

Location: Mumbai, IN

Posted Dec 05, 2025

The text describes a career in IBM Consulting, focusing on working with clients globally, improving hybrid cloud and AI, and leveraging IBM's technology platforms. It highlights the importance of curiosity, continuous learning, and collaboration. The role involves security incident investigation, SIEM tool management, threat hunting, and change management.

Associate Application Developer – Adobe Experience – Co-op 2026

Company: IBM

Location: No City, US

Posted Dec 05, 2025

This job posting describes a co-op position at IBM Consulting, focusing on Adobe Experience technologies. The role involves designing, developing, and implementing AEM-based digital experience solutions, as well as working with Adobe Experience Platform. The position emphasizes continuous learning, skill development, and personal growth within a culture of coaching and mentorship.

Oracle Data Architect

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on leading solution architecture and presales for reporting and analytics solutions on Oracle cloud. It outlines the required education, technical expertise, and responsibilities, emphasizing the use of Oracle's analytics offerings and data warehouse solutions.

Technical Agent (Bilingual German and English)

Company: IBM

Location: Zagreb, HR

Posted Dec 05, 2025

The Client Innovation Center Zagreb in Croatia is a strategic IBM center for global delivery of technology support services. The role involves remote technical support of IBM hardware and software products, providing troubleshooting, problem determination, and assistance with product documentation. The position requires fluency in German and English, good communication skills, and the ability to coordinate multiple tasks.

Data Scientist-Artificial Intelligence

Company: IBM

Location: Pune, IN

Posted Dec 05, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers to deliver technical and industry expertise to clients worldwide. Responsibilities include scaling an existing RAG code base for a production-grade AI application, developing POCs, and collaborating with development teams. Required skills include proficiency in Python, AI frameworks, and cloud platforms like Azure.

Software Engineer TS/SCI (FSP)

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a software engineer role at IBM Consulting with opportunities for career growth, collaboration with clients, and work on secure scalable solutions. It emphasizes skills in cloud platforms, Agile methodologies, and secure coding practices, while highlighting a fast-paced environment with development and testing responsibilities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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