Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Security Consultant - Opswat

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

This job description outlines a cybersecurity role at IBM Consulting, focusing on Opswat integration, client collaboration, and compliance. It requires a bachelor's degree, 25 years of experience, and expertise in secure content management.

Manager - Finance and Administration Delivery - Record to Report

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role in IBM BPO that accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. The role involves managing client engagements, relationships, and operations support, with a strong emphasis on thought leadership, analytics, and driving productivity and efficiency.

Implementation Services Engineer

Company: IBM

Location: MADRID, ES

Posted Dec 04, 2025

This text describes a career opportunity at IBM Software, emphasizing collaboration on innovative cloud-native solutions and contributing to HashiCorp offerings. The role involves managing implementation projects, providing technical expertise, and ensuring customer success through infrastructure and security enhancements. Requirements include a bachelor's degree, technical skills in cloud and DevOps, and bilingual proficiency.

Salesforce Technical Architect - Public Sector (State and Local Govt)

Company: IBM

Location: No City, US

Posted Dec 04, 2025

The text describes a role within IBM's Salesforce Practice team, focusing on State & Local Government clients. The position involves shaping and proposing innovative solutions using Salesforce, IBM Consulting AI, and Asset-based capabilities. The role requires deep platform expertise, understanding of client needs, and procurement processes. Responsibilities include collaborating with teams, designing solutions, delivering presentations, leading discovery sessions, providing expertise on best practices, and mentoring junior resources.

Fullstack Python developer

Company: IBM

Location: Vilnius, LT

Posted Dec 04, 2025

The role involves designing and developing software solutions for hybrid cloud and AI, requiring expertise in Python, databases, and Agile practices. It emphasizes technical skills, cloud certifications, and collaboration in innovation centers worldwide.

RECRUITING SERVICES PROFESSIONAL-TALENT ACQUISITION OPTIMIZATION

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Senior Process Analyst in Recruitment. The position involves end-to-end recruitment support, working with partners and clients globally. It emphasizes the importance of curiosity, continuous learning, and collaboration in a supportive environment with mentors and coaches.

Oracle AMS Project Manager

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text is a job description for a role at IBM, focusing on career development and collaboration with clients to drive digital transformation using hybrid cloud and AI. The role involves managing resources, supporting clients, and working with various technologies like Oracle Cloud ERP and HCM.

Software Development manager-Python & AI Development

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM Infrastructure is a catalyst that enables the world to function better by providing hybrid cloud infrastructure to meet clients' demands. The role involves leading a team of engineers to design and develop AI-based features, optimize existing products, and drive out-of-box performance for key workloads. The position requires strong leadership skills, technical expertise, and a track record of delivering complex projects.

Service Designer

Company: IBM

Location: Manchester, GB

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, collaborating with clients globally to improve hybrid cloud and AI journeys. The Service Designer role focuses on designing end-to-end service journeys, facilitating understanding of user experiences, embedding design practices, and working with user researchers to shape holistic user experiences.

BPOプロジェクトチームリーダー

Company: IBM

Location: Kitakyushu, JP

Posted Dec 04, 2025

IBM Consulting offers long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI solutions. The position is for a BPO project team leader at IBM Japan Staff Operations Co Ltd, requiring business-level Japanese language skills and relevant experience.

Application Developer-Experience Front End

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This text describes a career in IBM Consulting, emphasizing long-term client relationships, global collaboration, and innovation in hybrid cloud and AI solutions. The role involves working in IBM's Client Innovation Centers, delivering technical expertise to public and private sector clients, and ensuring application performance through SDLC frameworks. Requirements include extensive experience with ReactJS, TypeScript, and frontend development, along with strong interpersonal and analytical skills.

Java Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This role involves working with clients on hybrid cloud and AI projects, emphasizing collaboration, innovation, and career growth through technical expertise and strategic engagement.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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