Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Package Specialist-SAP Ariba

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering deep technical and industry expertise to clients worldwide. The position requires ownership, high-quality delivery, technical guidance, and effective teamwork. Preferred qualifications include a Master's degree, experience with SAP Ariba modules, and knowledge of ServiceNow and Azure tools.

Senior Data Scientist - Simulation

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Data Scientist specializing in simulation modeling. The role involves building advanced simulation frameworks, applying machine learning techniques, and collaborating with cross-functional teams to transform complex datasets into actionable insights. The position requires a strong background in mathematics, statistics, and computer science, along with experience in agile environments and predictive analytics tools.

Software Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The Chief Data Office at IBM is part of Transformation & Operations, driving the next step of IBM's transformation journey. The role involves designing, developing, and maintaining backend systems and services using Java, Golang, or Python technologies. It also includes implementing RESTful APIs, microservices, and ensuring the performance, scalability, and security of backend systems.

Python Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM Consulting is seeking an experienced Data Scientist to develop scalable AI solutions. The role involves building and maintaining backend services, improving code quality, working with cross-functional teams, and debugging production issues. Preferred experience includes cloud platforms, Docker, Kubernetes, data analysis, and ML.

Account Technical Leader

Company: IBM

Location: Taipei, TW

Posted Dec 04, 2025

The role of a Technical Account Manager at IBM involves being a trusted advisor with deep technical expertise, working with clients to craft solutions for their technology challenges. The position requires strong leadership, strategic thinking, and business influence skills to orchestrate resources and bring solutions to life. Excellent onboarding, ongoing development, and a collaborative sales environment support positive impact and career advancement.

Package Consultant-SAP FIN PS-Capital Accounting

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. IBM provides a supportive culture focused on career growth and development. The Package Consultant role at IBM requires expertise in SAP FICO with India Localization, including configuration, training, and project management skills.

Delivery Project Executive (Talent Acquisition)

Company: IBM

Location: AMSTERDAM, NL

Posted Dec 04, 2025

The role involves managing contracted services, strategic relationships, and fiscal performance for assigned clients. The Delivery Project Executive (DPE) is responsible for delivering contracted TAO services, managing client stakeholder relationships, and ensuring client satisfaction. The role requires skills in HROTAOBPO, deep sector experience, leading matrix teams, senior stakeholder relationship management, and commercial acumen.

Package Specialist-SAP HANA Application Security

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

This job description outlines an SAP Security role requiring expertise in role authorizations, ECC 60 implementation, and stakeholder collaboration. Candidates must have 6+ years of experience with technical skills in security architecture, segregation of duties, and project leadership. Education requirements include a bachelor's degree with a preference for a master's degree.

Package Consultant-SAP HANA SCM QM

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves using consulting skills, business knowledge, and packaged solution expertise to integrate technology into clients' business environments, with a specific focus on SAP Hana Quality Management module implementation.

Apptio Sales Development Rep (Italian Speaking)

Company: IBM

Location: London, GB

Posted Dec 04, 2025

The job description outlines the responsibilities and requirements for a sales development role at Apptio, an IBM company. The role involves prospecting, qualifying leads, delivering sales presentations, and collaborating with field sales. The ideal candidate should have experience in SaaS sales development, strong communication skills, and the ability to work independently in a fast-paced environment.

Product Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job description outlines a Product Manager role for IBM webMethods Hybrid Integration, focusing on pricing strategy, revenue management, sales enablement, and strategic initiatives. The role requires 5+ years of experience in product management, pricing, licensing, and enterprise software, along with strong analytical, financial modeling, and communication skills.

Field Marketing Manager - HashiCorp

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a Field Marketing Manager position at HashiCorp, a company that creates AI-powered cloud-native software solutions. The role involves building regional and account-based marketing campaigns, executing field marketing activities, and collaborating with various teams. The ideal candidate should be passionate, detail-oriented, and able to work in a fast-paced environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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