Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Senior AI Cybersecurity Consultant

Company: IBM

Location: San Francisco, US

Posted Dec 04, 2025

The job posting is for a highly skilled AI Cybersecurity Consultant to integrate AI and LLMs into advanced cybersecurity solutions. The role involves strategic advisory, solution design and implementation, data engineering, threat intelligence, automation, governance, and stakeholder engagement. The ideal candidate should have deep expertise in cybersecurity, AIML, and LLM frameworks, along with strong communication and stakeholder engagement skills.

Product Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text is a job description for a Product Manager role at IBM Infrastructure. It highlights the responsibilities, required education, technical expertise, and preferred experience for the position. The role involves strategic product management, data analytics, customer success enablement, data-driven decision making, user feedback integration, and cross-functional leadership.

Senior Digital Asset Sales

Company: IBM

Location: Sandton, ZA

Posted Dec 04, 2025

This job posting highlights a senior sales role at IBM focused on enterprise digital asset sales, emphasizing strategic opportunities, competitive compensation, and collaboration in innovative environments. Responsibilities include lead generation, deal structuring, and relationship building with key stakeholders, while offering a dynamic work environment and growth potential.

Software Intern - Technical Support 2026

Company: IBM

Location: Krakow, PL

Posted Dec 04, 2025

IBM Software is seeking motivated individuals for intern positions in their zSystems Software support teams. The role involves providing remote technical support, problem determination, and collaboration with other teams to resolve issues. Required skills include knowledge of zOS operating systems, troubleshooting tools, and excellent communication skills.

Package Consultant-SAP Ariba

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on Supply Chain solutions using Ariba applications. It highlights the role's responsibilities, required education, and technical expertise. The position involves working with clients globally, leading teams, and participating in sales opportunities.

Software Developer (Java Back-End)

Company: IBM

Location: Praha, CZ

Posted Dec 04, 2025

The job description outlines a backend developer role at IBM, focusing on software development, data governance, and collaboration with cross-functional teams using technologies like Java, Docker, and Jenkins. It emphasizes skills in agile development, CI/CD practices, and containerization tools while detailing responsibilities such as designing features, maintaining code quality, and working with product managers.

Service Support Reprensatitave N.W. Texas

Company: IBM

Location: COPPELL, US

Posted Dec 04, 2025

The text describes the role and responsibilities of commercial and consumer representatives who provide support services for high-volume commercial products like Lenovo PC and Apple. They are responsible for onsite installation, maintenance, repair, and problem resolution, using IBM tools to drive automation and improve client operations. The role requires technical expertise, problem-solving skills, and strong interpersonal skills to ensure high client satisfaction.

Nurse specialist

Company: IBM

Location: Capital Federal, AR

Posted Dec 04, 2025

The text is a job posting for an Occupational Health role at IBM. It describes the responsibilities, required education, and preferred experience for the position. The role involves preventing, investigating, and treating work-related illnesses and injuries, as well as supporting and managing care for ill and injured workers. The posting emphasizes the need for strong communication, teamwork, analysis, problem-solving, and judgment skills.

Managing Consultant - Cyber Strategy & Risk

Company: IBM

Location: Doha, QA

Posted Dec 04, 2025

The IBM security consulting team provides customized solutions for clients, focusing on understanding their specific business issues and providing guidance on a systematic approach to solve them within budget and timeframe. The team offers subject matter expertise through workshops and consulting engagements, assessing clients' security capabilities, identifying gaps, and recommending cost-effective best practices to reduce risk and increase their handle on security risk. The role requires hands-on implementation experience, deep technical knowledge of security governance tools, and strong communication and presentation skills.

Procurement Professional- SC (Japanese Bilingual)

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 04, 2025

IBM is a leader in the worldwide transformation and offers opportunities for career development in Procurement. The company values openness, collaboration, and trust, and encourages innovation. The role involves end-to-end tactical buying, RFx steps, low-value sourcing activities, creating global agreements, engaging with clients, managing engagements, preparing cost modeling, and supporting supplier performance management.

IT Business Analyst - Legal Reporting (f/m/x)

Company: IBM

Location: Lancy, CH

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires 10+ years of experience as an IT Business Analyst with expertise in Legal Reporting, Finance Risk regulation, and Legal Reporting software. The role includes analyzing regulations, defining functional designs, managing vendor relationships, executing database scripts, and liaising with the business. The position offers an individual career path, access to trainings, a knowledge sharing culture, and the possibility to work on projects in one of the largest IT companies.

Web Developer – Entry Level

Company: IBM

Location: Bedford, CA

Posted Dec 04, 2025

The IBM Client Innovation Centre in Nova Scotia offers a unique position at the intersection of business and technology. The role involves designing, developing, and delivering modern web applications using frontend frameworks and cloud technologies. The position requires a Bachelor's degree, experience with JavaScript, TypeScript, and modern frontend frameworks, and exposure to backend or fullstack environments.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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