Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Data Scientist

Company: IBM

Location: Austin, US

Posted Dec 04, 2025

IBM's Cost Optimization team is seeking a talented individual to collaborate across teams in finance, supply chain, product management, development, and engineering to drive process improvements and optimize costs using AI tools, financial analysis, and data science.

Systems Integration Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on the role of a DCC Systems Integration Engineer. The role involves developing, implementing, and managing API gateways to integrate applications across the Digital Command Center (DCC), which is based on IBM's Federal Intelligent Data and Automation Platform. The position requires a bachelor's degree in computer science or a related field, 5+ years of experience, and expertise in agentic AI, agile environments, and API integration. The role offers long-term career growth and development opportunities in a culture that embraces unique skills and experience.

Application Developer - Commerce Transformation

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Commerce Transformation Developer. The role involves designing, implementing, and maintaining backend, frontend, and APIs for enterprise-grade e-commerce platforms. The position requires strong technical skills in backend development, experience with commerce tools and modern headless customer engagement platforms, and knowledge of MACH architecture principles. Soft skills such as analytical thinking, communication, and collaboration are also important.

Full Stack Developer Intern

Company: IBM

Location: Islamabad, PK

Posted Dec 04, 2025

The job role requires understanding of multichannel campaign management in telecommunication organizations. The role assists clients in selecting, implementing, and supporting application packaged solutions, using consulting skills, business knowledge, and expertise to integrate technology and achieve business results.

Engenheiro de Dados MLOps

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. As a Data Engineer, you will harness data to uncover insights, collaborate with diverse teams, and design maintain production-grade ML pipelines on Google Cloud Platform. Required skills include Python, ML/Deep Learning libraries, GCP services, Docker, Kubernetes, and CICD.

CyberSecurity Incident Orchestrator

Company: IBM

Location: BUDAPEST, HU

Posted Dec 04, 2025

The job description outlines the role of a Cybersecurity Incident Orchestrator at IBM Security Services. The position involves managing and coordinating the response to cybersecurity incidents, working closely with SOC analysts, threat hunters, and IT teams. Key responsibilities include incident coordination, handling escalation calls with clients, threat analysis, communication and reporting, continuous improvement, training and awareness, tool integration, and compliance and documentation.

Onboarding Succcess Coordinator - Colombia

Company: IBM

Location: Bogota, CO

Posted Dec 04, 2025

The job posting is for an Onboarding Success Coordinator role at IBM. The role involves ensuring a seamless onboarding experience for new hires, collaborating with cross-functional partners, and fostering a sense of community among employees. The ideal candidate should have experience in onboarding, strong communication skills, and the ability to manage multiple processes simultaneously.

Package Consultant-Workday Integrations

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the company's global presence, collaboration with clients, and focus on hybrid cloud and AI. The role involves working in Client Innovation Centers and Delivery Centers, delivering technical and industry expertise to clients worldwide. Required skills include teamwork, training, communication, and collaboration, along with a bachelor's degree and experience in Workday and SAP S4 HANA implementations.

Middle SDET (Software Development Engineer in Test)

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

The role is a Quality Engineer position at IBM Consulting, working in Client Innovation Centers Delivery Centers. It involves building automated tests, creating test data and environments, writing and executing test scripts, identifying errors, and presenting test results. The position requires a Bachelor's degree, hands-on experience in UI automation, strong expertise in designing automation frameworks, and knowledge of software QA methodologies.

React Developer

Company: IBM

Location: Napoli, IT

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a React Developer. The position involves building and maintaining dynamic web applications, collaborating with cross-functional teams, and optimizing frontend components. The role requires strong technical skills in JavaScript, React, TypeScript, state management libraries, and UI component development.

Senior Research Scientist – Quantum-Centric Supercomputing for Materials Science

Company: IBM

Location: Yorktown Heights, US

Posted Dec 04, 2025

IBM Research seeks a quantum computing scientist to advance novel algorithms and apply them to materials science. The role involves quantum simulation, ecosystem expansion, and collaboration with clients. Requirements include expertise in quantum hardware, computational methods, and a strong publication record.

Sr Data Integration Engineer (Snowflake/DBT)

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

IBM Mexico Client Innovation Center is seeking a highly skilled Data Engineer with expertise in Data Integration to join their dynamic team. The role involves designing and building solutions to transfer data from operational and external environments to the business intelligence environment using tools such as Informatica, Ab Initio software, and DataStage. The company offers a competitive salary, benefits package, opportunities for professional growth, and a supportive work environment. They value diversity and inclusion and encourage candidates from all backgrounds to apply.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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