Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Full Stack Application Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers career growth opportunities in a supportive work environment with benefits like training programs, flexible working arrangements, and industry certifications. The role involves contributing to cloud development projects and working with diverse teams to drive innovation for clients.

Senior SAP ABAP Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting as an SAP ABAP Backend Developer. The role involves designing, developing, and maintaining backend solutions within SAP environments, collaborating with functional consultants, architects, and business stakeholders. The position requires extensive ABAP development experience, knowledge of SAP NetWeaver, and familiarity with SAP HANA CDS Views, AMDP, and HANA-optimized ABAP development.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a software developer role. The position involves working on hybrid cloud and AI projects, collaborating with stakeholders, and utilizing various technologies like GoLang, microservices, SQL/NoSQL databases, and Docker. The role requires 5+ years of experience in web application development and knowledge of agile methodologies.

Application Developer-Open Source

Company: IBM

Location: Shenyang, CN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting as a Software Developer, highlighting the role's responsibilities, required education, and technical expertise. It emphasizes the chance to work with cutting-edge technologies and collaborate with clients globally to improve hybrid cloud and AI solutions.

Quality Engineer - Automation

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include using WebdriverIO framework with TypeScript and Cucumber BDD, understanding design patterns, source code repositories, CI/CD, and clear communication. Required education is a Bachelor's degree in computer science or related field, with at least 12 years of software testing automation experience. Preferred experience includes knowledge of design creation and execution of test cases, cloud platforms, data quality analysis, and basic data science concepts.

Package Consultant-SAP SCM PP

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities for collaboration with clients, working with visionaries, and leveraging IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and long-term career growth. The role of a senior SAP Consultant is also discussed, focusing on strategic solution focus, comprehensive solution delivery, and required education and technical expertise.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Process Analyst in the Record to Report domain. The role involves coordinating accounting activities, identifying risks and opportunities, and adhering to client Service Level Agreements. The position requires a bachelor's degree, preferably a master's degree, and experience in the Record to Report domain. The company culture emphasizes long-term career growth, learning opportunities, and a supportive environment.

Data Scientist Intern

Company: IBM

Location: GRONINGEN, NL

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the focus on long-term relationships, collaboration with clients, and working with visionaries across industries. It emphasizes the importance of curiosity, knowledge, and continuous learning. The role involves building an intelligent automated talent-matching system using NLP techniques to analyze project requirements and CV data, ranking suitable candidates based on skills, experience, and seniority, and providing transparent explanations through an LLM-powered layer.

Business Transformation Consultant-IoT & PLM

Company: IBM

Location: Gurgaon, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires experience in ARAS PLM implementation, development, and customization, as well as knowledge of enterprise application deployment methodologies and PLM domain concepts.

Gouverneur(e) des Données Senior (Data Steward)

Company: IBM

Location: BROMONT, CA

Posted Dec 04, 2025

IBM Bromont is a high-tech manufacturing company that values its employees' skills and offers a secure, climate-controlled work environment with competitive compensation and benefits. They are seeking a Data Steward to ensure data governance, quality, and compliance for their analytical and operational processes, using IBM tools like Watsonxgovernance, Watsonxdata, and IBM Knowledge Catalog.

Safety & Industrial Hygiene Professional

Company: IBM

Location: Yorktown Heights, US

Posted Dec 04, 2025

This text describes a job role for an Industrial Hygiene Safety professional requiring expertise in occupational safety, health risk management, and program development. It outlines responsibilities such as conducting safety surveys, maintaining regulatory compliance, and collaborating with teams to improve workplace wellbeing.

Senior Principal Consultant or Architect

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This job ad describes a role in IBM Consulting focusing on Oracle Cloud Payroll, emphasizing collaboration, innovation, and client impact through strategic partnerships and technology platforms.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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