Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Industry Consultant - Industrial Services

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text is a job description for a consulting role at IBM, focusing on manufacturing clients. It highlights the need for strong consulting skills, project management experience, and knowledge of manufacturing industry systems and technologies. The role involves proposing and executing projects, collaborating with experts, and leveraging IBM's technology portfolio to drive client transformation.

Senior Data Engineer with Python

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a role at IBM Consulting focusing on designing, building, and maintaining scalable cloud data and automation solutions using AWS and modern development frameworks. The role involves developing ETL pipelines, automating workflows, and collaborating with various teams to deliver robust infrastructure.

Entry Level Site Reliability Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This job description highlights opportunities to work on innovative AI-powered cloud-native solutions, collaborate in agile teams, and contribute to global growth at IBM. Responsibilities include system monitoring, troubleshooting, deployment, and maintenance, with requirements emphasizing technical expertise in automation, Linux, and cloud technologies.

Application Developer - Commerce Transformation

Company: IBM

Location: CLUJ-NAPOCA, RO

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as an SAP Commerce Hybris Developer. The position involves designing, developing, and deploying enterprise-level e-commerce solutions using various technologies and methodologies. The role requires strong technical skills, collaboration, and leadership abilities.

Application Developer - IBM Cloud FullStack

Company: IBM

Location: Napoli, IT

Posted Dec 04, 2025

The IBM Client Innovation Center is a dynamic and enthusiastic workplace that promotes a tailored culture leveraging new technologies such as Quantum Computing, Cloud, Artificial Intelligence, Internet of Things, S4 Hana, and modern software development techniques. The center offers a unique experience for talented graduates and professionals to build their skills fast and be involved in challenging leading-edge projects. As a software developer, you will participate in multiple aspects of the software lifecycle, create software to support customers in implementing cloud migration and AI integration paths, and collaborate with other developers.

Principal Software Developer - C & Windows Platform

Company: IBM

Location: BARCELONA, ES

Posted Dec 04, 2025

This job description seeks a Principal Software Developer with expertise in C and Windows platforms to lead technical direction and ensure product stability. Responsibilities include architecture, roadmap management, and mentoring. The role emphasizes collaboration, innovation, and leadership in creating cloud-native solutions.

Project Manager ADM

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This role involves working in IBM's delivery centers to deliver technical expertise and drive innovation. Responsibilities include managing projects, collaborating with stakeholders, and leveraging technology platforms. Required skills include SAP project management and ServiceNow experience.

Senior Strategy Consultant

Company: IBM

Location: WASHINGTON, US

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The Senior Value Orchestrator role focuses on managing the value lifecycle, developing metrics, and ensuring program outcomes. The position requires 10+ years of experience in program performance measurement and strong analytical and communication skills.

Solutions Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This role involves presales support for IBM's cloud and AI solutions, emphasizing collaboration with clients and teams to drive innovation and career growth.

DevOps Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM Infrastructure is a catalyst that makes the world work better by providing hybrid cloud infrastructure to meet clients' demands. The company values creativity, innovation, and collaboration across teams. The IBM Cloud Platform Services team is seeking an experienced DevOps Engineer to join their agile and modern team, responsible for researching, designing, and implementing highly secure and reliable cloud infrastructure using various technologies.

Gerente de Projetos – Foco em IA e Atendimento ao Cliente

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting emphasizing global collaboration, innovation in hybrid cloud and AI, professional growth, and technical expertise. It outlines responsibilities like project management, team leadership, and risk governance, along with required qualifications such as a bachelor's degree and experience as an AI project manager.

Power Systems Development - Operating Systems, AI Enablement

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Infrastructure is a catalyst that enables the world to work better by providing hybrid cloud infrastructure to meet the demands of heterogeneous environments, data explosion, digital automation, and cybersecurity threats. The company offers opportunities for software engineers, computer scientists, and computer engineers to develop applications, operating systems, performance management, and AI enablement for IBM Power systems. IBM values creativity, innovation, collaboration, and a growth-minded culture.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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