Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Mid-Level Software Developer Engineer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Software Developer. The role involves working on hybrid cloud and AI solutions, collaborating with clients globally, and leading technological innovation. The position requires advanced knowledge of cloud computing, proficiency in static and dynamic code analysis tools, and experience with software composition analysis and web application security.

Workday Solution Architect

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This job description highlights a Senior Workday HCM Solution Architect role at IBM Consulting, emphasizing global client collaboration, enterprise-scale HCM implementations, and leadership in hybrid cloud and AI initiatives. The position requires expertise in Workday modules, strategic business alignment, and stakeholder management, with opportunities for professional growth and impactful client outcomes.

Global Commodity Manager - Production Procurement

Company: IBM

Location: BUDAPEST, HU

Posted Dec 04, 2025

This is a sourcing role at IBM focused on Systems Brands Power Storage Mainframe. The position involves managing global suppliers, executing procurement strategies, and collaborating with development teams. It requires strong communication, analytical, and negotiation skills, as well as knowledge of end-to-end sourcing and procurement practices.

Senior Product Manager, API Management

Company: IBM

Location: San Jose, US

Posted Dec 04, 2025

The text is a job description for a Senior Product Manager role at IBM Software, focusing on AI and API Management. It highlights the company's culture, the role's responsibilities, and the required skills and experience.

Web strategist

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 04, 2025

This job description highlights IBM's mission-driven approach to technology innovation, seeking a collaborative Web Strategist to shape digital experiences. The role emphasizes user-centered design, cross-functional teamwork, and growth opportunities in a fast-paced environment. Required skills include web strategy expertise, CMS platforms, and UX principles, with preferences for analytics tools and content strategy experience.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This role offers opportunities to work with global clients, drive innovation, and advance career growth through IBM's technology and collaboration. The position emphasizes impactful contributions, technical expertise, and professional development within a supportive ecosystem.

Software Developer Intern 2026 - Poughkeepsie NY

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 04, 2025

The text describes the role and responsibilities of a Software Developer Intern at IBM. The intern will gain hands-on experience working on real-world projects, collaborating with designers and developers to build responsive and user-friendly applications using modern web technologies. The role requires software development experience, expertise in programming languages like Java, C++, PL/I, Assembler, and scripting languages like Ansible, Python, JavaScript, TypeScript, Ruby, Rust, or Swift. Strong analytical, debugging, and problem-solving skills are necessary, along with self-motivation, innovation, and the ability to work in a cross-timezone environment.

Software Developer Mobile - Entry level

Company: IBM

Location: Bedford, CA

Posted Dec 04, 2025

The IBM Client Innovation Centre in Nova Scotia offers a unique position at the intersection of business and technology. As an Associate, you will work in the IBM Client Innovation Center, delivering deep technical and industry expertise to clients worldwide. You will use your experience in application development to design, code, test, and provide industry-leading solutions for clients. You will also have opportunities to obtain certifications in cloud technologies and learn updated or new technologies.

Web Information Architect

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for an Information Architect role at IBM. It highlights the responsibilities of collaborating with a team to improve the IBM.com website experience, working on content strategy, and shaping the future of the digital landscape. The role requires a technical background, strong analytical skills, and excellent communication skills.

Package Consultant-SAP HANA FIN CO

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities for collaboration with clients, working with visionaries, and making meaningful change. It emphasizes the importance of curiosity, knowledge, and continuous learning. The role involves working in Client Innovation Centers and Delivery Centers, providing technical and industry expertise to clients worldwide. The responsibilities include understanding implementation, converting business requirements, configuring SAP systems, analyzing and troubleshooting defects, and performing testing.

Senior Solution Consultant

Company: IBM

Location: Singapore, SG

Posted Dec 04, 2025

IBM is seeking a Senior Solution Consultant to lead end-to-end solutioning for complex deals, negotiate winning solutions using IBM offerings, and design complex solution architectures. The role requires 10-12 years of experience, including SAP consulting and at least two full-cycle SAP implementation projects. The candidate will travel to client locations, build technical relationships, and coach other consultants.

Application Developer-MuleSoft

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting as a Software Developer, focusing on hybrid cloud and AI solutions. The role involves end-to-end feature development, stakeholder collaboration, and continuous learning. Required skills include Mulesoft expertise and knowledge of SOA and RDBMS.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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