Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Source to Pay Lead

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on leading end-to-end Oracle Source to Pay implementations. It highlights the role's responsibilities, required education, and technical expertise. The position involves collaborating with cross-functional teams, driving process improvements, and mentoring junior consultants.

Senior Software Development Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a role at IBM that emphasizes a fast-paced, collaborative, and innovative work environment. It highlights the importance of technical skills in areas such as microservices, API design, AI, and large language models, as well as the ability to work with customers and senior management to deliver value.

Application Developer-AWS Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the role of a Brand Technical Specialist. The role involves working closely with clients to develop relationships, understand their needs, and deliver value through IBM's industry-leading solutions. The position requires expertise in mainframe infrastructure, zStack solutions, client education, and cloud technology deals.

Application Developer-Oracle Cloud Reporting

Company: IBM

Location: Gurgaon, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunity to work with clients globally, deliver technical expertise, and solve complex business problems using IBM's technology platforms. It emphasizes the importance of collaboration, innovation, and delivering solutions that meet client requirements.

Strategic Account Manager I

Company: IBM

Location: Minneapolis, US

Posted Dec 04, 2025

The role of a Strategic Account Manager at HashiCorp involves developing, managing, and closing business within strategic accounts. The position requires driving the sales cycle, selling the complete HashiCorp software suite, and ensuring adoption and consumption of solutions. The role aligns with HashiCorp's ALEER strategy, focusing on landing new logos, expanding use cases, extending into new solutions, and renewing contracts. The position involves engaging with enterprise accounts, leading sales campaigns, articulating the company's vision, building a healthy pipeline, and accurately forecasting business.

Order to Cash Practitioner

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

IBM's job description emphasizes innovation and problem-solving, detailing responsibilities in Order to Cash processes, required expertise, and a positive outlook on career growth and impact.

Research Intern - AI

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM India provides solutions and services across major industries. They offer summer internships to bright students from leading technical universities in India. The internship focuses on research and development in AI, including large language models, foundation models, and enterprise applications.

Adobe Experience Manager Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting seeks experienced Adobe Experience Manager (AEM) Backend Developers to join their dynamic team. The role involves developing and maintaining backend functionality for AEM implementations, collaborating with frontend developers, and participating in Agile projects. Required skills include AEM expertise, backend development skills, web services experience, unit testing familiarity, performance optimization, and collaboration tools proficiency.

Package Consultant-SAP HANA Basis

Company: IBM

Location: Coimbatore, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves working in Client Innovation Centers and Delivery Centers, providing technical and industry expertise to various clients. The position requires experience in SAP upgrades, migrations, and HANA Cloud and Mobile solutions, as well as strong communication and collaboration skills.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

This job description outlines a role in IBM Consulting focused on SAP systems, hybrid cloud, and AI initiatives. It emphasizes collaboration with clients, technical expertise in SAP HANA and S4 HANA, and the impact of implementing solutions for innovative companies.

Package Consultant-Oracle Finance Cloud

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers, developing partnerships with HR stakeholders, creating technical solutions, and managing test scripts for Oracle R12 financial applications. The candidate should have experience in automation, Ansible, and Oracle PL/SQL.

Data Scientist-Artificial Intelligence

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a Senior Lead ML Data Scientist role at IBM Consulting, focusing on end-to-end ML/AI initiatives using the Databricks ML ecosystem and generative AI. The role involves solutioning, presales engagement, delivery execution, GenAI workloads, MLOps governance, and leadership collaboration.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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