Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Associate X-Force Incident Response Intern 2026

Company: IBM

Location: Austin, US

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The company values curiosity, knowledge, and creative problem-solving. They are seeking interns for their XForce Incident Response team, partnering with Fortune 1000 clients to minimize security incident revenue loss. Positions are available in Austin, TX, starting summer 2026.

SAP Data Lead

Company: IBM

Location: No City, US

Posted Dec 04, 2025

The text describes the role and responsibilities of an SAP Data Migration Lead in IBM Consulting. It highlights the importance of data migration in SAP projects and outlines the key tasks involved, such as project planning, data assessment, stakeholder collaboration, technical execution, testing, documentation, training, compliance, continuous improvement, and leadership. The position requires a bachelor's degree, experience in identifying and solving complex business problems, collaborating with data owners and analysts, working with data architects, and leading technical aspects of SAP Business Intelligence solutions. Preferred experience includes working with specific SAP modules and having expertise in SAP Master Data Governance.

Gestor Documental - Portugues

Company: IBM

Location: Bogota, CO

Posted Dec 04, 2025

The text describes a professional role requiring expertise in contract management, document organization, and compliance. It outlines responsibilities such as contract lifecycle management, coordination with legal and finance teams, and digitalization projects. Required skills include legal knowledge, document management tools, and experience in regulated sectors.

Application Developer-Cloud FullStack

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities to develop cloud-based applications using advanced technologies. It outlines role responsibilities, required skills, and preferred experiences in areas like Spring Boot, RESTful APIs, and DevOps methodologies.

Package Consultant-SAP HANA FIN TR

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on SAP FIN TR modules. It highlights the role's responsibilities, required education, and technical expertise. The position involves working with clients globally, delivering technical expertise, and driving innovation.

.Net Developer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the collaborative and innovative work environment, opportunities for learning and growth, and the role of an Application Developer with expertise in Microsoft technologies.

Vendor Risk Management Specialist

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM's procurement role emphasizes innovation, digital transformation, and collaboration with clients. The position requires managing compliance, communication, and process optimization while leveraging AI and emerging technologies in a dynamic environment.

PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This role involves accounting responsibilities with clients, emphasizing collaboration and career growth opportunities at IBM Consulting.

Backend Support Engineer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

IBM Infrastructure is a catalyst that enables the world to work better by providing hybrid cloud infrastructure to meet clients' demands. The role of a Backend Developer involves leading problem resolution, collaborating with teams, and designing automation tools. Required skills include software development expertise, Linux experience, and problem-solving abilities.

Ecosystem Engineer Intern

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM is looking for a passionate Ecosystem Engineer Intern to build integrations and sample applications connecting IBM's AI technologies with popular developer tools. The role involves collaborating with teams, engaging with communities, and gaining hands-on experience in ecosystem engineering and developer enablement.

IBM Uruguay Students Program

Company: IBM

Location: MONTEVIDEO, UY

Posted Dec 04, 2025

The text is an introduction to IBM's internship program, highlighting the company's focus on innovation, collaboration, and tackling challenging problems. It outlines the roles and responsibilities of interns, required education, and preferred technical and professional expertise.

SAP ABAP Developer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

This role involves working as a senior SAP ABAP Developer in IBM Consulting, collaborating with clients to deliver high-quality solutions and act as a trusted business advisor. The position requires expertise in SAP configuration, process knowledge, and experience with SAP S4HANA. Familiarity with cloud computing platforms, Agile methodologies, and industry knowledge are also preferred.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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