Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Software Developer

Company: IBM

Location: Ahmedabad, IN

Posted Dec 04, 2025

IBM Software is seeking a skilled software developer to join their team. The role involves developing and maintaining high-quality software products, collaborating with various teams, and working with technologies like Java, React, SQL, OpenShift, Kubernetes, and Docker. The ideal candidate should have 8+ years of experience, strong problem-solving skills, and excellent communication abilities.

2026 Intern – Information Architecture

Company: IBM

Location: Austin, US

Posted Dec 04, 2025

IBM offers a summer 2026 internship with responsibilities in information architecture and marketing. The role involves improving site experience and requires a bachelor's degree. It's based in Austin with hybrid work.

General Accounting Fresh Graduates

Company: IBM

Location: Naga City, PH

Posted Dec 04, 2025

The text is a job description for a General Accounting Analyst role at IBM Consulting. It outlines the responsibilities, required education, and technical expertise needed for the position. The role involves reviewing and processing journal entries, performing account reconciliations, supporting continuous improvement initiatives, and working in a fast-paced environment.

Application Developer ServiceNow

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with ServiceNow in a global client environment. The role involves development, maintenance, and customization of ServiceNow modules, as well as building solutions based on customer requirements. The position requires a strong technical background, excellent communication skills, and a willingness to learn and adapt to new technologies.

Software Engineer - OpenSearch

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

This job description highlights opportunities to work on innovative AI-powered cloud-native solutions at IBM, emphasizing collaboration with open-source projects and career growth. The role requires expertise in distributed systems, Java, and experience with open-source contributions.

Quality Engineer-Automation

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The Automation Testing Practitioner will design, build, test, and deploy effective testing solutions to reduce manual effort in the testing process. Required education is a Bachelors Degree, and preferred technical experience includes knowledge of Python and WebServices testing.

Master@IBM Werkstudent*in in Agentic AI @ SAP on Db2 (m/f/x)

Company: IBM

Location: Ehningen, DE

Posted Dec 04, 2025

The text is a job posting for a position in the IBM SAP Db2 development team. The role involves developing AI Agent solutions for Db2 databases serving SAP NetWeaver, assessing existing Db2 agents for SAP integration, identifying opportunities for new AI agents, collaborating with cross-functional teams, and staying updated with AI and IBM tools. The position requires a Bachelor's degree in Computer Science or a related field, experience in AIML development, knowledge of relational databases and Db2 LUW, strong analytical and problem-solving skills, excellent communication and collaboration abilities, and basic knowledge of public cloud concepts.

PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Process Analyst in the Order to Cash (O2C) domain. The position involves processing accounts receivable, preparing journal entries, reconciling accounts, and meeting client service level agreements. The role requires a bachelor's degree, preferably a master's degree, and experience in enhancing cash application automation and reducing complexity in assigned accounts.

Execution Buyer

Company: IBM

Location: HORTOLANDIA, BR

Posted Dec 04, 2025

The job role of an Execution Buyer involves managing purchase orders, ensuring timely delivery of spare parts, and coordinating with suppliers and internal teams. The role requires a bachelor's degree, proficiency in English and Spanish, and skills in SAP, problem-solving, and communication. The buyer is responsible for order book management, supplier performance management, and supporting business projects and transformations.

Application Developer - SAP ABAP Melbourne

Company: IBM

Location: MELBOURNE, AU

Posted Dec 04, 2025

This job description outlines the role of a technical specialist requiring expertise in IT requirements, problem-solving, and autonomy. Responsibilities include analyzing challenges, leading teams, and improving processes. The position demands a bachelor's degree, collaboration skills, and the ability to handle ambiguity while contributing to organizational goals.

Application Architect-ServiceNow

Company: IBM

Location: Gurgaon, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role that involves working with clients globally to improve hybrid cloud and AI solutions. The role requires extensive experience with ServiceNow, including implementation, integration, and governance of ServiceNow solutions across various modules and industries.

Package Consultant-SuccessFactors Core HR

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a SuccessFactors Employee Central consultant. The role involves working on requirements analysis, solution design, configuration, implementation, and troubleshooting of key Employee Central functions. The consultant will provide training and support to ensure a smooth transition. The role requires proficiency in SAP SuccessFactors Core HR Employee Central platform and knowledge of internal and external EC integrations.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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