Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Principal Product Manager - Agentic AI

Company: Blackbaud

Location: Remote

Posted Dec 03, 2025

Blackbaud is seeking an experienced Principal Product Manager to lead the launch and scaling of their new agentic Artificial Intelligence solutions. The role involves driving product development, shaping the roadmap, engaging with customers, and collaborating with cross-functional teams. The ideal candidate will have 8+ years of product management experience, success in launching 0to1 products, and a passion for social impact.

Certinia OIM/SCM Solutions Architect (Strong Business Analysis Skills)

Company: M&S Consulting

Location: Remote

Posted Dec 03, 2025

MampS Consulting emphasizes its mission of creating effective teams and delivering innovative solutions to enterprises. The company highlights its commitment to client success, employee care, and long-term growth. They are seeking a skilled Certinia OIMSCM Solutions Architect with expertise in business analysis and agile methodologies, while promoting diversity and equal opportunity in hiring.

System Architect - QA and Automation

Company: Hammerspace

Location: Remote

Posted Dec 03, 2025

This text describes a QA System Architect role emphasizing strategic leadership, scalable QA strategies, test automation, and team collaboration. It highlights technical expertise requirements and leadership experience while promoting a quality-driven culture in a fast-paced startup environment.

Development Coordinator

Company: GiveWell

Location: United States

Posted Dec 03, 2025

GiveWell is a research organization that identifies and funds cost-effective giving opportunities focusing on global health and wellbeing. They are hiring a Development Coordinator to serve as the operational backbone of their Philanthropy team, ensuring donors receive timely and accurate responses and managing inbound communications across their main inboxes. The role involves coordinating administrative needs, maintaining systems and processes, and evolving team operations as they grow.

Senior Paid Social Manager

Company: Nebo

Location: Remote

Posted Dec 03, 2025

The job description outlines the responsibilities and requirements for a Senior Paid Social Manager, including leading paid social campaigns, managing teams, and maintaining expertise across platforms. It emphasizes collaboration, strategic planning, and professional development while highlighting the agency's commitment to diversity and inclusive practices.

Product Marketing Manager - Third Party Risk Management (TPRM)

Company: BlueVoyant

Location: Remote

Posted Dec 03, 2025

This job posting seeks a Product Marketing Manager for BlueVoyant's ThirdParty Cyber Risk business line, emphasizing experience in cybersecurity and product marketing. The role involves creating marketing materials, managing product launches, and collaborating across teams. BlueVoyant highlights its mission in cybersecurity and equal employment opportunities.

Sr. Manager Management Controls

Company: iRhythm

Location: Remote

Posted Dec 03, 2025

iRhythm is a leading digital healthcare company that creates trusted solutions for detecting, predicting, and preventing disease. The company combines wearable biosensors, cloud-based data analytics, and proprietary algorithms to deliver clinically actionable information. iRhythm is committed to improving cardiac health and offers career opportunities for builders and problem solvers to shape the future of cardiac health.

Director - SEO Data Analytics & Insights

Company: Raptive

Location: Remote

Posted Dec 03, 2025

Raptive is seeking a senior data analyst with SEO expertise to work on data insights and tooling for a large creator network. The role involves hands-on analytics, QA, translating analyses into actionable insights, cross-functional collaboration, and innovation. The company values diversity, equity, and inclusion, and offers a competitive salary range.

Team Leader

Company: SMA Support Services

Location: Remote

Posted Dec 03, 2025

The job posting offers a long-term full-time position with a competitive salary and benefits package. It requires 5+ years of experience as a team leader/manager, excellent English communication skills, and a home office setup. The role involves appointment setting and offers paid time off, HMO, loyalty investment fund, and other perks.

Salesforce Data Cloud Developer & Consultant

Company: M&S Consulting

Location: Remote

Posted Dec 03, 2025

MampS Consulting is a company that focuses on creating effective teams of consultants to deliver strategic process and technology solutions to enterprise organizations. They have a commitment to long-term customer success and have established deep expertise in process and technology. The company seeks a Salesforce Data Cloud Developer & Consultant to design, develop, and optimize data solutions within the Salesforce ecosystem.

STEM Associate

Company: Hispanic Access Foundation

Location: Orlando

Posted Dec 03, 2025

The Hispanic Access Foundation's STEM Program aims to inspire and support Latino youth, families, and professionals in exploring and leading in health and STEM fields. The program provides role model talks, immersive field trips, and mentorship experiences to increase awareness of career pathways and foster skill development, confidence, and leadership.

PHP / WordPress Engineer

Company: Nebo

Location: Remote

Posted Dec 03, 2025

Nebo focuses on PHP and WordPress for custom web solutions, emphasizing collaboration, flexible work options, and seeking experienced developers with strong technical and communication skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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