Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Engineering Manager - Ads Creatives

Company: Netflix

Location: Remote

Posted Nov 30, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They recently launched an adsupported tier and are building an inhouse ad tech ecosystem. The Ads Platform team is dedicated to creating a worldclass advertising ecosystem that drives their business and ensures exceptional experiences for members and advertisers.

Salesforce Director – State and Local Government (SLG)

Company: Guidehouse

Location: Remote

Posted Nov 30, 2025

Guidehouse is seeking a Salesforce Director to join their State and Local Government practice. The role involves leading business development efforts, collaborating with account teams, providing strategic guidance, and building a team. The ideal candidate should have 10+ years of Salesforce experience, strong SLG relationships, and excellent communication skills.

Senior Android Developer

Company: Storyteller

Location: Remote

Posted Nov 30, 2025

The job posting describes a fully remote Android Developer position at Storyteller, a high-growth B2B SaaS platform. The role involves improving technical practices, leading projects, collaborating with teams, and building reusable software. The company offers a competitive salary, benefits, and the opportunity to work with the latest hardware tech stack and tools.

Distributed Systems Engineer 5 - Live Ad Serving

Company: Netflix

Location: Remote

Posted Nov 30, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They recently launched an ads-supported tier and are building an in-house ad tech ecosystem. The Ads Platform Engineering team focuses on building advertising systems and integrations to deliver ads using Netflix's content delivery ecosystem. They aim to ensure a seamless viewing experience for members while driving outcomes for advertisers.

Salesforce Business Analyst - Senior

Company: CORESPHERE LLC

Location: Remote

Posted Nov 30, 2025

This job requires a Senior Salesforce Business Analyst with experience in public sector solutions, Agile methodologies, and Salesforce certifications. Responsibilities include stakeholder collaboration, requirements analysis, and project management. Benefits include competitive pay and comprehensive benefits.

Senior Software Engineer, Cloud Gaming - Video Algorithms (L5)

Company: Netflix

Location: Remote

Posted Nov 30, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They are passionate about delivering the best visual quality experience to their members across various platforms, including video-on-demand, live products, and cloud gaming. The company is seeking a Senior Software Engineer with media expertise to work on video algorithms for cloud gaming, focusing on designing, prototyping, and implementing encoding algorithms and software workflows.

iOS Software Engineer 5 - Member Engineering

Company: Netflix

Location: Remote

Posted Nov 30, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company focuses on providing a delightful viewing experience across various devices and genres. The Senior Software Engineer role involves collaborating with cross-functional teams to build performant and accessible consumer-facing experiences on the iOS app using Swift and GraphQL.

Software Engineer (L5) - Ads Conversion Measurement

Company: Netflix

Location: Remote

Posted Nov 30, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They recently launched an ads-supported tier to attract new members and advertisers. The Ads Measurement Engineering team is building systems to help advertisers measure campaign outcomes while respecting the viewing experience. They seek highly motivated engineers with experience in ad tech, privacy-safe conversion systems, and legal compliance.

Distributed Systems Engineer 5 - Core Ad Serving Services

Company: Netflix

Location: Remote

Posted Nov 30, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They recently launched an ads-supported tier and are building an in-house ad tech ecosystem. The Ads Platform Engineering team focuses on building advertising systems and integrations to deliver ads using Netflix's content delivery ecosystem. They aim to ensure a seamless viewing experience for members while driving outcomes for advertisers.

Senior Android Developer

Company: Storyteller

Location: Remote

Posted Nov 30, 2025

The job posting describes a fully remote, full-time position with a high-growth B2B SaaS company called Storyteller. The role involves improving technical practices, leading projects, collaborating with teams, and building Android SDKs. The company offers a competitive salary, benefits, and the opportunity to work with the latest hardware tech stack and tools.

Workday Financials Optimization Associate Director

Company: Guidehouse

Location: Remote

Posted Nov 30, 2025

This job posting highlights a Financials Optimization Consultant role with responsibilities including leading Workday Financials solutions, designing financial systems, and collaborating with clients. The position requires significant Workday experience and offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a supportive workplace environment.

Staff Systems Reliability Engineer

Company: iRhythm

Location: Remote

Posted Nov 30, 2025

This job posting highlights a System Reliability Engineer role at iRhythm, emphasizing scalable infrastructure design, collaboration, and competitive benefits. The company focuses on cardiac health solutions with a mission-driven approach, offering professional growth and inclusive workplace culture.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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