Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Core ZK Engineer - Linea

Company: Consensys

Location: EMEA

Posted Nov 30, 2025

Consensys is a leading blockchain and web3 software company pioneering innovation in the ecosystem. They offer opportunities to work on cutting-edge zkEVM projects and collaborate with builders worldwide. The role emphasizes cryptographic solutions for Ethereum scalability and community-driven development.

Senior MDM Application Engineer

Company: Twilio

Location: Colombia

Posted Nov 30, 2025

The job posting is for a MDM Senior Application Engineer role at Twilio, focusing on developing and managing their MDM practice. The ideal candidate should have 6+ years of experience in MDM, strong analytical and communication skills, and be able to define and drive the enterprise MDM strategy. The role offers competitive pay, generous time off, and opportunities for growth and learning.

Head of Sales Operations

Company: Loka, Inc

Location: Latin America,North Macedonia,Portugal

Posted Nov 30, 2025

Loka highlights its achievements, including AWS recognition, and seeks a Head of Sales Operations to drive growth. The role involves leading sales operations, integrating teams, and scaling processes. The company offers remote work, benefits, and a collaborative environment.

Senior Cloud Platform Engineer

Company: Mapbox

Location: UK

Posted Nov 30, 2025

Mapbox is a leading real-time location platform that provides tools for navigation and location-aware businesses. The Cloud Platform team at Mapbox provides infrastructure and frameworks for Mapbox services in AWS. They are seeking a Software Development Engineer II to deliver cloud-native containerized infrastructure and deployment platforms.

Software Engineering Manager - Ads Reporting

Company: Reddit

Location: USA

Posted Nov 30, 2025

The Ads Reporting team at Reddit focuses on innovation and growth, managing two workstreams to provide insights for advertisers. The Engineering Manager role involves leading teams, collaborating across departments, and ensuring technical scalability. Benefits include remote work, healthcare, and equity.

Senior Sales Engineer

Company: Branch

Location: USA

Posted Nov 30, 2025

Branch is a fintech company on a mission to empower workers with financial freedom by providing accessible financial services and building inclusive products. They value diversity, innovation, and collaboration, and are looking for a Senior Sales Engineer to manage technical aspects of the sales cycle and act as a liaison between sales, product, security, and professional services teams.

Solutions Architect II

Company: Outliant

Location: Anywhere

Posted Nov 30, 2025

Ignite Visibility is a leading digital marketing agency offering a remote Solutions Architect II role with opportunities for growth, innovation, and impactful projects. The position emphasizes strategic collaboration, technical expertise, and a supportive work environment.

B2B Revenue Operations Manager

Company: Guidebook

Location: USA

Posted Nov 30, 2025

Guidebook seeks a B2B Revenue Operations Manager to optimize sales processes, manage CRM systems, and enhance marketing automation. The role involves cross-functional collaboration and tech stack integration, with competitive compensation and benefits.

VP Finance

Company: Futurhealth

Location: USA

Posted Nov 30, 2025

The VP of Finance role at FuturHealth requires strategic leadership to drive financial discipline, operational efficiency, and growth through comprehensive planning and compliance.

Staff Engineer, GitLab Delivery - Operate

Company: GitLab

Location: North America,Latin America,EMEA

Posted Nov 30, 2025

The role of Staff Engineer at GitLab Operate team involves leading technical direction for self-managed deployment strategy, focusing on zero-downtime upgrades and operational excellence at scale. The team serves as a bridge between GitLab engineering and self-managed customers, ensuring products are easily deployable, secure, and scalable across various environments.

Offensive Security Engineer - Agent Security

Company: OpenAI

Location: USA

Posted Nov 30, 2025

This text describes OpenAI's Security team mission and a Principal-level Offensive Security Engineer role focusing on strengthening security posture through innovative attack simulations, collaboration with defensive teams, and securing AI-powered products. The role emphasizes vulnerability hunting, automation, and influencing security strategy while requiring expertise in AI systems and offensive security operations.

Senior Full Stack PHP/JS Engineer - Core Team

Company: InnoCraft

Location: Germany

Posted Nov 30, 2025

This job posting highlights a Senior Full Stack Engineer role at Matomo, emphasizing opportunities to shape the future of an open-source platform, collaborate with a talented team, and contribute to impactful projects. The position offers remote work, career growth, and a mission-driven environment with strong privacy and ethical focus.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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