Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

AI Principal Engineer

Company: Improvado

Location: USA

Posted Nov 30, 2025

Improva is an AI-powered platform for marketing teams in medium to large enterprises and agencies. It automates complex marketing intelligence and reporting to help optimize budgets, enhance campaign efficiency, and improve marketing ROI. The company is a rapidly scaling Series A startup that partners with globally recognized brands. They are looking for a hands-on AI Principal Engineer to help build the future of AI at Improvado, with a focus on defining product vision, building systems, and guiding a small team of AI engineers.

SAP Development Manager

Company: iHerb

Location: Remote

Posted Nov 30, 2025

The SAP Development Manager role involves leading the SAP development team, ensuring high-quality solutions, and driving operational excellence. The position requires expertise in ABAP programming, integration, CPI, BTP, and adherence to CoE standards. The manager will collaborate with stakeholders, manage code reviews, and drive innovation through AI and automation.

Software Engineering Manager - Ads Creative Management

Company: Reddit

Location: Remote

Posted Nov 30, 2025

The Ad Creative Management (ACM) team at Reddit focuses on empowering advertisers to create and launch optimized ad creatives. They build products for acquiring, creating, launching, and optimizing creatives and assets for advertisers. The team collaborates closely with designers, product managers, and multiple teams across the company to ensure success for customers and the business. They are looking for a product-focused full-stack engineering leader to drive the ACM team forward.

Customer Success Manager - Enterprise Accounts

Company: Truv

Location: Remote

Posted Nov 30, 2025

Truv is revolutionizing the financial data industry with innovative API solutions and a customer-first approach. The job opportunity emphasizes enterprise customer success, competitive compensation, and growth potential in a high-growth startup environment.

E-Commerce UI/UX Designer

Company: Pomelo

Location: USA

Posted Nov 30, 2025

Pomelo is a company that places offshore talent with leading brands, startups, and agencies globally. They are seeking an experienced UI/UX Designer to create website and landing page designs for top ecommerce brands. The role involves managing the design process, collaborating with cross-functional teams, and presenting designs to clients and stakeholders.

Client Support Specialist

Company: SMA Support Services

Location: Philippines

Posted Nov 30, 2025

The job posting outlines the qualifications and requirements for a long-term full-time position in the BPO industry. It offers a competitive salary, various allowances, and benefits, as well as opportunities for career advancement and team-building activities.

Manager - Developer Success

Company: Vercel

Location: Remote

Posted Nov 30, 2025

The role is a Manager position in the Developer Success team, leading and coaching a team of Platform Architects and Developer Success Engineers to drive technical wins and business outcomes for high-value customers. The role involves overseeing day-to-day execution, collaborating with cross-functional teams, and ensuring a seamless customer experience. The company offers competitive compensation, inclusive healthcare, learning opportunities, flexible time off, and a WFH budget.

Head of Data

Company: LI.FI

Location: EMEA

Posted Nov 30, 2025

LIFI is a company that simplifies multichain DeFi for traditional financial institutions, fintechs, and service providers. They are looking for a Head of Data to own their data strategy, shape a strong data culture, and enable the company to uncover insights. The ideal candidate should have 8+ years in data-focused roles, experience mentoring or leading teams, a strong technical background, and the ability to bridge technical and business discussions.

Member of Technical Staff - Research Engineer

Company: Moonvalley AI

Location: USA

Posted Nov 30, 2025

Moonvalley is a cutting-edge AI company developing generative models for Hollywood and enterprise applications. They have raised over $100M from top investors and are building an AI-enabled movie studio with top filmmakers and creative talent.

Site Reliability Engineer

Company: Unqork

Location: Remote

Posted Nov 30, 2025

Unqork is a platform that enables enterprises to build, test, and run AI-powered applications securely and efficiently. It is trusted by large organizations in regulated industries and helps reduce technical debt while promoting innovation. Unqork values inclusive and innovative thinkers and offers a remote-first work culture with competitive compensation and benefits.

Senior Product Manager PRM - Reporting & Insights

Company: Muck Rack

Location: Remote

Posted Nov 30, 2025

The job posting is for a Senior Product Manager PRM Reporting & Insights role at Muck Rack. The position involves collaborating with cross-functional teams to build innovative solutions for reporting and insights. Success will be measured by roadmap delivery, customer focus, and building strong relationships. The role requires 4+ years of product management experience, proficiency in product development tools, and experience working on complex data-rich platforms.

Product Manager - Consumer Trading

Company: Kraken

Location: Remote

Posted Nov 30, 2025

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto for financial freedom and inclusion. They are a fully remote company with a diverse team of crypto experts. The Consumer Trading team is responsible for building and improving the Kraken mobile and web applications, with a focus on delivering new features and enhancements. They value data-driven decision making, product-led growth, and diversity.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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