Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Implementation Architect - LegalWorks

Company: Tonkean

Location: Remote

Posted Nov 28, 2025

Tonkean is a customizable process experience platform that enables organizations to create intelligent automations, integrate with various apps and systems, and democratize access to innovative technologies. The LegalWorks solution automates key areas of legal processes, providing AI-powered custom portals, intelligent request and contract routing, matter management, and policy approvals. The Implementation Architect role focuses on deep discovery, design, and mentoring to ensure high levels of process adoption and alignment with customer needs.

Backend Engineer

Company: Welltech

Location: Spain

Posted Nov 28, 2025

Welltech is a global wellness company with Ukrainian roots, serving 255 million users across five hubs. They seek a backend engineer to develop their YogaGo app, focusing on scalable systems, cloud services, and cross-functional collaboration.

Senior Solutions Consultant

Company: Canva

Location: Australia

Posted Nov 28, 2025

The job description is for a Solutions Consulting role at Canva, focusing on partnering with sales teams, leading enterprise discovery, crafting demos, enabling workflow transitions, creating training materials, and navigating APJ-specific challenges. The role requires experience in presales consulting, creative workflows, or enterprise onboarding, as well as skills in problem-solving, training delivery, communication, and managing multiple workstreams.

Senior Staff Engineer - Cloud Infrastructure

Company: Airbnb

Location: Remote

Posted Nov 28, 2025

The text describes a Senior Staff Engineer role at Airbnb's Cloud Infrastructure team, focusing on leading the lifecycle management of the Kubernetes compute platform. The role involves providing technical leadership, influencing a distributed team, driving cost efficiency, and contributing to the multiyear strategy for the cloud platform. The position requires extensive experience in infrastructure, public cloud providers, and Kubernetes.

Senior Customer Success Manager

Company: Athennian

Location: Remote

Posted Nov 28, 2025

Athennian is a company that helps legal, finance, and tax teams manage business entity and corporate structure information. They are looking for a Senior Customer Success Manager to own a book of business, develop relationships with strategic customers, and drive growth and retention. The role requires relationship management, communication, organization, influence, agility, and strategic thinking. Success is measured by NRR, gross retention, expansion, individual and team performance, and customer advocacy.

Staff Software Engineer - Lending

Company: Visa

Location: UK

Posted Nov 28, 2025

Pismo is a technology company providing banking card issuing solutions, collaborating with Visa to address technological challenges for financial institutions. The job description highlights developing a global lending platform with Java and AWS, focusing on scalability, security, and microservices architecture. The role requires expertise in cloud technologies, event-driven systems, and DevOps practices, with remote work flexibility.

Development Manager - AI Tooling & Developer Experience

Company: Jane App

Location: Remote

Posted Nov 28, 2025

Jane is a remote-first company that helps healthcare practitioners and patients by providing digital tools for managing practices. They are looking for a Development Manager to lead the adoption of AI tooling across their engineering organization. The role involves leading a team, driving adoption, and shaping the future of developer experience.

Cloud Network Engineer (Palo Alto)

Company: Blossom

Location: Colombia

Posted Nov 28, 2025

Blossom is seeking a Cloud Network Engineer to architect and maintain their cloud network infrastructure, focusing on AWS environments and Palo Alto Networks security platforms. The role requires deep networking expertise, strong analytical skills, and the ability to collaborate with engineering teams to ensure secure, reliable, and efficient connectivity across cloud and hybrid environments.

Product Owner (Financial Background)

Company: Blossom

Location: Colombia

Posted Nov 28, 2025

Blossom is a US-based company with over 20 years of experience in providing financial services to credit unions. They are seeking a Product Owner with 2+ years of experience in financial services to lead the development of innovative financial products. The role involves collaborating with stakeholders, development teams, and finance experts to ensure the product roadmap aligns with business goals and financial requirements.

BBCRM Business Analyst

Company: Blackbaud

Location: India

Posted Nov 28, 2025

The job description outlines the role of a Staff Business Analyst for the Blackbaud CRM team at Blackbaud, serving large enterprise scale nonprofits and NGOs. The position involves gathering user requirements, documenting and analyzing them, writing functional specifications, facilitating business process discussions, translating requirements into process flow documentation and solution design, performing system configurations, defining test cases, conducting quality control tests, assisting senior Business Analysts, learning the Blackbaud CRM platform, and writing documentation for internal and client consumption.

Regional Sales Manager

Company: BlueVoyant

Location: UK

Posted Nov 28, 2025

BlueVoyant is seeking an experienced Enterprise Account Manager to join their team and grow high-velocity business relationships with Microsoft Security Solutions and strategic resellers. The role involves building relationships, simplifying messaging, developing joint pipeline, leveraging existing relationships, building business plans, and working closely with sales leadership and marketing. The ideal candidate should have expertise in Microsoft Security Business, recent experience as a Microsoft seller or security partner, and strong communication skills.

Product Designer

Company: SQUIRE

Location: Remote

Posted Nov 28, 2025

SQUIRE is a leading business management system for barbershop owners, providing tools, resources, and guidance to help them attract customers, manage operations, and increase revenue. The company offers a suite of products for barber management and booking, and is seeking a Product Designer to collaborate with cross-functional teams and design intuitive experiences.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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