Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Country Manager

Company: Magnet Forensics

Location: Thailand

Posted Nov 27, 2025

Magnet Forensics is a global leader in digital investigative software, serving thousands of customers worldwide. The company is expanding its presence in the APAC region, particularly in Thailand, and is seeking a high-performing sales team to drive growth. The role involves prospecting new clients, developing territory plans, managing product trials, and building strong customer relationships. The company offers competitive compensation, generous time off policies, and a commitment to diversity and inclusion.

Senior Manager Customer Success Operations

Company: Hammerspace

Location: UK

Posted Nov 27, 2025

The job posting is for a Senior Manager Customer Success Operations in EMEA to drive execution and optimization of the global Customer Success framework. The role involves designing and maintaining operational processes, owning Customer Success platforms, and developing performance analytics and reporting. Hammerspace offers a broad range of benefits and is an Equal Opportunity Employer.

Staff Software Engineer (Installations)

Company: Henry Schein One

Location: USA

Posted Nov 27, 2025

This job posting seeks a Staff Software Engineer with expertise in Windows desktop applications and package management tools like InstallShield. The role involves designing installation frameworks, collaborating with cross-functional teams, and improving software deployment processes. Benefits include competitive compensation, healthcare coverage, and career growth opportunities within a healthcare technology company.

Senior Platform Manager - Trust and Safety

Company: Airbnb

Location: USA

Posted Nov 27, 2025

The text describes Airbnb's Trust & Safety team, which focuses on building trust and safety for guests and hosts through identity verification, community standards, and machine learning models to detect risk. The role of a Product Manager in this team involves identifying customer pain points, defining product strategy, leading cross-functional teams, and balancing business goals with regulatory requirements.

Technical Program Manager - Security

Company: Stripe

Location: Remote

Posted Nov 27, 2025

Stripe is a financial infrastructure platform that helps businesses accept payments and grow revenue. The company's mission is to increase the GDP of the internet. The Stripe Security team is dedicated to improving security and privacy for users, and is looking for a Technical Program Manager to lead cross-functional security initiatives and drive execution.

Lead Security Server Engineer

Company: Scopely

Location: USA

Posted Nov 27, 2025

Scopely seeks a Lead Security Server Engineer for a AAA game project, offering competitive salaries, benefits, and opportunities to contribute to secure backend systems. The role emphasizes player safety, technical excellence, and collaboration with a global team of game developers.

Senior Project Manager - IT

Company: TerrAscend

Location: USA

Posted Nov 27, 2025

TerrAscend is a cannabis company that focuses on growing possibility through cultivating top-tier flower, supporting patients with trusted therapies, and crafting premium products for adult use. The Senior Project Manager IT role involves driving cross-functional strategic technology initiatives, managing a portfolio of complex initiatives, and partnering with business stakeholders to develop software product roadmaps. The company offers comprehensive benefits and emphasizes equal employment opportunities.

Staff Software Engineer - Performance

Company: Airbnb

Location: USA

Posted Nov 27, 2025

The Infrastructure Performance team at Airbnb focuses on optimizing performance across the fleet and backend stack. They work on various infrastructure systems, engage with cross-functional partners, evaluate hardware offerings, and modernize the software stack. The team is responsible for performance observability, load testing, and minimizing latency for customers. They seek experienced engineers with expertise in performance optimization, software tuning, and cloud infrastructure.

Senior iOS Software Engineer - Mobile Collaboration

Company: Dropbox

Location: Remote

Posted Nov 27, 2025

The role of a Senior iOS Software Engineer at Dropbox involves driving the creation of advanced user-focused features, leading in identifying and fixing complex codebase problems, advocating for best practices in engineering, and guiding teams through the development and launch of innovative features. The position requires a Bachelor's degree in Computer Science or related technical field, 8+ years of experience, strong engineering skills, and experience working with large native code bases. Dropbox offers competitive compensation based on US zones.

Summer Intern - Real World Data Curation

Company: labcorp

Location: USA

Posted Nov 27, 2025

Labcorp is a global company with nearly 70,000 employees across 100 countries, harnessing science to change lives. They offer a 12-week paid internship program for motivated students to gain real-world experience in healthcare innovation. The Oncology Data Hub Internship provides hands-on experience in data analysis within the oncology field, with opportunities to collaborate with teams, attend workshops, and present findings to senior leadership.

Technology Account Lead - Financial Services

Company: Guidehouse

Location: USA

Posted Nov 27, 2025

Guidehouse is seeking a highly motivated and talented leader to deliver large-scale IT transformation projects for the IRS and Treasury. The role involves designing and presenting client solutions, leading the practice, building networks, identifying key issues, shaping and delivering projects, managing engagement financials, and growing the team. The ideal candidate should have at least 10 years of experience in designing, implementing, and supporting complex business processes and technical components for the IRS and Treasury, as well as experience in leading teams and managing engagements.

EDC Developer / Programmer

Company: Celerion

Location: USA

Posted Nov 27, 2025

Celerion is seeking a full-time remote Electronic Data Capture (EDC) Database Developer Clinical Programmer to join their Clinical Data Sciences team. The role involves administering EDC databases, building and maintaining electronic case report forms, and providing expert guidance on study setup and maintenance. The ideal candidate should have a bachelor's degree in a related field, 3 years of clinical data management experience, and proficiency in SQL and EDC systems like Veeva CDMS.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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