Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Staff Product Manager - Dash Growth

Company: Dropbox

Location: Canada

Posted Nov 26, 2025

The role of Staff Product Manager for Growth Acquisition at Dash involves owning the strategy and execution of product-led acquisition. The responsibilities include planning, forecasting, experimentation, optimization, growth loop stewardship, performance evaluation, mentorship, and executive communication. The requirements include 8+ years of product management experience, strong analytical skills, deep understanding of growth loops, excellent communication skills, and proven track record of cross-functional leadership. Preferred qualifications include exceptional problem-solving, ownership, strong product sense, and familiarity with AI-powered products.

Technical Project Manager - Digital Technology

Company: Paula's Choice Skincare

Location: USA

Posted Nov 26, 2025

The job posting is for a Technical Project Manager role at Paulas Choice, focusing on leading complex global technology initiatives across various domains such as ecommerce, backend systems, data analytics, and infrastructure. The role requires strong program leadership, business systems analysis, and financial acumen to drive cross-functional programs and ensure successful delivery.

Manager - Volunteer Engagement

Company: Blue Star Families

Location: USA

Posted Nov 26, 2025

Blue Star Families is a nonprofit dedicated to supporting military and veteran families. The Manager Volunteer Engagement role ensures consistent volunteer systems, onboarding, and recognition programs across chapters. The role requires collaboration, partnership building, and improving volunteer processes.

Project Manager

Company: Cyderes

Location: USA

Posted Nov 26, 2025

Cyderes is a cybersecurity company that helps organizations manage IAM exposure, mitigate risks, and respond to threats with MDR services. They offer a Project Manager role to oversee technical projects, requiring strong organizational, communication, and technical skills. Cyderes is an equal opportunity employer.

RWE Portfolio/Project Manager Consultant

Company: ClinChoice

Location: USA

Posted Nov 26, 2025

The job posting highlights a RWE Portfolio Project Manager role at ClinChoice, emphasizing career growth, global opportunities, and a supportive work environment. The company focuses on quality, training, and diversity, offering a collaborative culture with clear career development paths.

Senior NextJS Developer

Company: The Motley Fool

Location: USA

Posted Nov 26, 2025

The Motley Fool is seeking a Senior Contract Fullstack Developer with expertise in React, NextJS, TypeScript, and Tailwind to join their team for at least 6-12 months. The role involves designing, developing, and maintaining systems, collaborating with cross-functional teams, and optimizing web applications for performance and accessibility. The company values high-quality work, curiosity, and initiative, and provides tools and support for technology practitioners.

Staff Product Manager - Dash Growth

Company: Dropbox

Location: USA

Posted Nov 26, 2025

This job description outlines the Staff Product Manager role for Growth Acquisition at Dash, focusing on product-led growth strategies, cross-functional collaboration, and compensation details.

Senior Principal - Internal Audit and Advisory

Company: Airbnb

Location: USA

Posted Nov 26, 2025

The text describes the role of a Senior Principal Internal Audit and Advisory at Airbnb, highlighting the responsibilities, required expertise, and the company's commitment to inclusion and belonging. The position involves leading audit and advisory activities, partnering with business teams, driving the audit plan, and championing AI-enabled auditing practices. The company values diversity, innovation, and continuous learning.

Director - Actuarial

Company: Strive Health

Location: USA

Posted Nov 26, 2025

This job description outlines the responsibilities of an Actuarial Director role, including team management, financial analysis, and collaboration with cross-functional teams. It specifies qualifications, preferred skills, and a salary range of $130,000-$179,500 annually.

QA Automation Engineer

Company: Masabi

Location: Colombia

Posted Nov 26, 2025

Masabi is seeking a Backend Test Automation Engineer to join their innovative team driving fare payment solutions globally. The role involves testing distributed systems and collaborating with industry leaders. The company emphasizes empowerment, diversity, and purpose-driven work to simplify journeys and improve daily life for millions.

Senior Solutions Architect - (Sales Engineer)

Company: Cyderes

Location: Canada

Posted Nov 26, 2025

Cyderes is a cybersecurity company that specializes in building practical IAM exposure management and risk programs, stopping active threats fast with MDR, and providing managed security services. They are looking for a Senior Solutions Architect to serve as a trusted technical advisor to customers, shaping security solutions that align with client needs and partnering with Sales, Product, and Delivery teams.

Analyst Relations Director

Company: Tanium

Location: USA

Posted Nov 26, 2025

Tanium is seeking a strategic Director of Analyst Relations to lead global engagement with top-tier industry analysts. The role involves shaping external perceptions, influencing market narratives, and driving recognition of Tanium's differentiated approach to Autonomous IT. The Director will work cross-functionally to deliver high-impact analyst engagements that support Tanium's business objectives and category leadership.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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