Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Engineering Manager - Localization and Site Discovery

Company: Webflow

Location: USA

Posted Nov 24, 2025

Webflow is building the world's leading AI-native Digital Experience Platform as a remote-first company. They are looking for an Engineering Manager to lead the Localization and Site Discovery teams, focusing on enhancing global user experience and expanding platform reach. The role offers competitive compensation, benefits, and opportunities for growth.

Medical Director

Company: Modern Health

Location: USA

Posted Nov 24, 2025

Modern Health is seeking a part-time Medical Director with psychiatry expertise to oversee high-quality psychiatric care and medical management across their digital mental health platform. The role involves clinical oversight, regulatory compliance, customer engagement, cross-functional collaboration, and industry leadership. The position is pivotal in shaping psychiatric service delivery and advancing Modern Health's reputation in the market.

Staff Security Assurance Engineer - Third Party Risk Management

Company: Databricks

Location: India

Posted Nov 24, 2025

The Databricks Security Assurance Team is seeking a Staff Security Assurance Engineer with a focus on third-party risk management. The role involves managing and maturing the third-party risk management program, conducting security assessments and audits, maintaining assessment procedures and documentation, and developing metrics. The ideal candidate should have a bachelor's degree in Computer Science or related field, 10+ years of security experience with at least 4 years in third-party risk management, and experience managing and improving third-party risk management programs.

VP, Engineering

Company: Nutrafol

Location: USA

Posted Nov 24, 2025

Nutrafol is seeking a Vice President of Engineering to lead their engineering department, set technical vision, and drive innovation. The role involves building and leading an efficient engineering organization, overseeing the complete technology stack, and developing frontend, backend, and operations teams. The ideal candidate should have extensive experience in full-stack engineering, leadership, and managing engineering teams.

Software Engineer - Security Assurance

Company: Grafana Labs

Location: USA

Posted Nov 24, 2025

The job posting is for a Software Engineer Security Assurance position at Grafana Labs, a 100% remote company. The role involves building and maintaining security observability, compliance, and control management systems. The ideal candidate should have experience in security programs, knowledge of security standards, and strong interpersonal skills. The company values agile principles, open communication, and an OSS-first mindset.

Sr Security Assurance Engineer - Third Party Risk Management

Company: Databricks

Location: India

Posted Nov 24, 2025

The Databricks Security Assurance Team is seeking a Senior Security Assurance Engineer to help manage third-party security risk and achieve third-party certifications. The role involves operating and maturing the third-party risk management program, performing security assessments and audits, and supporting program metrics. The ideal candidate should have a bachelor's degree in Computer Science or related field, 7+ years of security experience with at least 3 years in third-party risk management, and experience working with internal legal teams and vendor security questionnaires.

Data Scientist - Risk

Company: Found

Location: USA

Posted Nov 24, 2025

Found is a company that provides tools and services for self-employed individuals, including a business bank account that automates taxes and expense tracking. They are looking for passionate and resourceful people to join their team and build a safety net for self-employment. The role of Risk Data Scientist involves analyzing financial data, developing risk controls, contributing to strategic planning, and optimizing processes to manage risks in a fast-paced fintech environment.

Senior Director of Reals

Company: Modern Health

Location: USA

Posted Nov 24, 2025

The company is seeking a Senior Director of Renewals to own and drive the renewal strategy for their client base. The role involves building and executing strategies to protect and grow recurring revenue, leading and inspiring a team, developing a proactive renewal playbook, using data to inform decisions, forecasting accurately, identifying expansion opportunities, leveraging insights, being customer-centric, and partnering for growth. The ideal candidate should be a strategic leader, customer-obsessed, results-driven, proactively oriented, data-driven, familiar with the US healthcare ecosystem, analytical and insightful, a strong communicator, a team builder, and operationally excellent.

Marketing Manager - Lifecycle

Company: Kraken

Location: UK

Posted Nov 24, 2025

Kraken emphasizes its mission-driven approach to crypto adoption, highlighting a global team and opportunities for marketing professionals to contribute to industry growth through innovation and customer-centric strategies.

Technical Lead

Company: Nearform

Location: UK

Posted Nov 24, 2025

Nearform is a global team of data, AI, and engineering experts who build intelligent digital solutions for leading enterprises. They offer a remote, full-time opportunity for a Technical Lead based in the UK. The role involves leading development teams, collaborating with clients, and shaping architectural decisions. Nearform provides benefits such as work-life balance, training, healthcare, and a pension match.

Developer Success Engineer

Company: Vercel

Location: Netherlands,Germany,UK

Posted Nov 24, 2025

Vercel is hiring a Developer Success Engineer to guide customers through technical milestones, provide implementation guidance, troubleshoot issues, and create scalable resources. The role involves working with various customers, authoring documentation, partnering with teams, and identifying opportunities for growth.

Software Engineer - Security Assurance

Company: Grafana Labs

Location: Canada

Posted Nov 24, 2025

The job posting is for a Software Engineer Security Assurance position at Grafana Labs, a remote-first company. The role involves building and maintaining security systems, collaborating with cross-functional teams, and developing automated security assurance programs. The company values agile principles, high-velocity expectations, and an OSS-first mindset.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages