Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Senior Customer Success Manager

Company: Qualio

Location: Ireland

Posted Nov 18, 2025

Qualio is a quality management platform for life science teams, trusted by hundreds of international customers. The company is remote and globally distributed. The job opportunity involves working with customers to understand their goals, align on business objectives, and implement account plans to grow and secure the portfolio. The role requires maintaining a revenue base, building strong relationships, driving upgrade revenue, collaborating with teams, and having relevant skills and experience in customer success, B2B SaaS, and life sciences industries.

Customer Care Process Excellence Manager

Company: InPost

Location: Poland

Posted Nov 18, 2025

InPost Group is an innovative European out-of-home deliveries company with a network of intelligent lockers and expanding service portfolio. They are seeking a Customer Care Excellence Manager to lead strategic and operational initiatives to drive process improvement and innovation across the group's customer care function.

Marketing Manager - Customer Advocacy

Company: Hightouch

Location: USA

Posted Nov 18, 2025

The job posting is for a Customer Advocate role in the Product Marketing team. The role involves building and managing a customer reference program, developing case studies, optimizing review platform presence, and collaborating with various teams. The ideal candidate should have 3-5 years of experience in customer marketing, advocacy, or success roles, strong project management skills, excellent communication skills, and experience with review platforms and CRM systems.

Sales Manager - SMB

Company: HubSpot

Location: Australia

Posted Nov 18, 2025

HubSpot's job posting emphasizes growth, mission-driven culture, and competitive benefits for Sales Managers, highlighting empowerment and collaboration.

Consultant - SmartRecruiters Implementation

Company: Cielo

Location: Romania

Posted Nov 18, 2025

Cielo offers a remote consulting role with SmartRecruiters implementation, emphasizing career growth and collaboration. Requirements include 2+ years of experience and fluency in English/French. The position highlights opportunities to work with industry experts and contribute to innovative talent solutions.

Commission Analyst

Company: G-P

Location: USA

Posted Nov 18, 2025

The Commission Analyst Fixed Term Contract position involves supporting the sales and revenue organization through data analysis, dashboard management, and incentive program administration. The role requires 3-5 years of sales compensation experience, proficiency in Captivate IQ or Excel, strong analytical skills, and the ability to communicate effectively with diverse audiences.

Staff/Senior Trading Technology Engineer

Company: Ethena Labs

Location: Anywhere

Posted Nov 18, 2025

Ethena Labs is a rapidly growing company building innovative digital dollar products and infrastructure for the decentralized finance ecosystem. They are expanding their team to develop a next-generation trading platform and are seeking experienced professionals in trading systems development, software engineering, and financial markets.

Junior Account Manager

Company: WeLearn

Location: South Africa

Posted Nov 18, 2025

WeLearn is a rapidly growing startup founded by former Google and Facebook strategists and project managers. They partner with content creators and influencers to support their businesses. The company is looking for talented and driven individuals to join their team and help onboard and manage creators and influencers towards performance goals. The founders value a positive, proactive, and entrepreneurial attitude, and are seeking individuals with strong interpersonal skills and a willingness to learn.

Staff Backend Engineer, PHP + Go

Company: Hostaway

Location: Europe

Posted Nov 18, 2025

Hostaway is seeking a highly motivated Staff Backend Engineer to join the Core team responsible for integrations with key partners. The role requires 6+ years of SaaS software development experience, expertise in backend languages, and strong understanding of relational databases. The company offers competitive compensation, 100% remote work, equity, professional growth opportunities, and a values-driven leadership approach.

Senior/Staff Security Engineer

Company: Ethena Labs

Location: Europe

Posted Nov 18, 2025

Ethena Labs is a company building digital dollar products like USDe and iUSDe, aiming to upgrade money for the internet era. They have partnered with BlackRock and offer whitelabel stablecoin solutions. The company is hiring a Senior Staff Security Engineer to join their team and work on securing their decentralized financial technology platform.

Principal Security Engineer

Company: Canva

Location: Australia

Posted Nov 18, 2025

Canva is a company that redefines how the world experiences design. They offer flexible work options, a focus on security, and a collaborative environment. The company values innovation, mentoring, and empowering employees to design securely.

Sales Development

Company: ElevenLabs

Location: India

Posted Nov 18, 2025

ElevenLabs is a leading audio AI company with significant growth and innovative offerings. They seek a Sales Development Representative in India to drive outbound sales and partnerships.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages