Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Staff Engineer

Company: NABIS

Location: USA

Posted Nov 18, 2025

Nabis is a leading licensed cannabis wholesale platform with a mission to empower the world to discover cannabis. They are building an innovative technology-first platform to scale the cannabis industry and are seeking a Staff Engineer to drive the success of their V2 Platform. Nabis offers a fully remote, high-impact role with competitive compensation and a diverse, inclusive work environment.

Senior JavaScript Engineer

Company: Nearform

Location: Italy

Posted Nov 18, 2025

Nearform is a global team of data, AI, and engineering experts who build intelligent digital solutions for leading enterprises. They are seeking a Senior JavaScript Engineer to design and build applications using JavaScript, with a focus on Node.js and React. The role involves collaborating with clients, optimizing application performance, and working in an agile environment. Nearform offers competitive benefits, including remote work, flexible hours, training allowances, and a pension plan.

Staff Product Manager

Company: Dropbox

Location: USA

Posted Nov 18, 2025

Dropbox is seeking a Staff Product Manager to lead the evolution of Find and Relevance within Dash, the intelligent search and organizational assistant. The role focuses on improving search quality, query understanding, personalization, and ranking relevance by working closely with AI/ML and data teams. It involves data-driven experimentation, deep customer empathy, and shaping user discovery and retrieval experiences using modern AI techniques.

Account Executive

Company: Rain Technologies Inc.

Location: Remote

Posted Nov 17, 2025

Rain, a fast-growing EWA fintech company with $400M in funding, is hiring for a high-energy sales role. They offer competitive salaries, benefits, and a focus on innovation and diversity.

Systems Administrator (Zendesk)

Company: Vonage

Location: Poland

Posted Nov 18, 2025

The Systems Administrator role at Vonage API is crucial for administering and optimizing core platforms that power the Customer Success organization. The role involves managing CRM systems, AI-driven tools, data management, integrations, and process improvements to ensure seamless customer experiences and insights at scale.

Computer Vision Engineer - R&D

Company: Panoptyc

Location: Philippines,India

Posted Nov 18, 2025

Panoptyc is seeking a Senior Computer Vision Engineer to develop and optimize cutting-edge models for retail object recognition and edge deployment. The role involves model development, edge optimization, dataset engineering, research and innovation, technical leadership, and LLM integration. The ideal candidate should have 5+ years of hands-on computer vision experience, deep expertise with YOLO and YOLOE architectures, edge deployment mastery, LLM and LLMOps experience, and strong software engineering fundamentals.

Junior Ads Specialist

Company: Canonical

Location: Remote

Posted Nov 17, 2025

Canonical is seeking a Junior Ads Specialist to join their Marketing team. The role involves setting up and monitoring paid ads campaigns, building automation and AI to improve performance, and developing Canonical's adtech stack. The ideal candidate should have proficiency with ad platforms, experience with lead generation campaigns, and exceptional interpersonal skills.

Senior Machine Learning Platform Engineer

Company: Synthesia

Location: Europe,UK,Switzerland

Posted Nov 18, 2025

Synthesia aims to simplify video creation with AI, highlighting its growth and a senior MLOps role requiring DevOps and cloud expertise.

Staff Product Manager

Company: Dropbox

Location: Canada

Posted Nov 18, 2025

Dropbox is seeking a Staff Product Manager to lead the evolution of Find and Relevance within Dash, the intelligent search and organizational assistant. The role focuses on improving search quality, query understanding, personalization, and ranking relevance by leveraging AI techniques. The ideal candidate will have 8+ years of product management experience, success in improving search ranking systems, and familiarity with modern AI systems.

Technical Success Support - WordPress Specialist

Company: Blackbaud

Location: Remote

Posted Nov 17, 2025

The role of Technical Success Support WordPress Specialist at Blackbaud involves resolving complex technical issues, mentoring junior team members, and contributing to the continuous improvement of support operations. The position requires strong technical troubleshooting experience, excellent communication skills, and familiarity with WordPress architecture and third-party plugins. The company offers a flexible remote or hybrid work culture and is committed to maintaining an inclusive work environment.

Senior Manager, Technical Revenue Accounting - Enterprise Sales

Company: Canva

Location: Remote

Posted Nov 17, 2025

Canva is seeking a highly motivated Revenue Accounting Manager to join their team and help manage the complexities of revenue accounting systems and operations. The role involves providing technical guidance, reviewing contracts, collaborating with various teams, and identifying opportunities for process optimization. Canva offers competitive compensation, equity packages, health benefits, retirement plans, parental leave, and a flexible work environment.

Senior Financial Analyst - Clinical Trials

Company: Vitalief

Location: Remote

Posted Nov 17, 2025

Vitalief is a trusted partner in the clinical trials landscape, offering consulting and FSP solutions to streamline operations and reduce costs. They are seeking a Senior Clinical Research Financial Analyst to join their team and support their mission to impact and save lives.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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