Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Data Scientist (L5) - Promotional Media Measurement Science

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Promotional Media Measurement Science team conducts research and develops metrics to improve promotional assets and member engagement. The team seeks a senior data scientist to drive technical innovation and produce business impact by developing models, metrics, and insights to optimize promotional assets.

Software Engineer (L5) - Open Connect Platform

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is responsible for a significant portion of global internet traffic and works collaboratively with ISPs to deliver content efficiently. Netflix is looking for a talented software engineer to join their team and work on impactful availability, scalability, and usability challenges for their Open Connect platform.

Data Engineering Manager - Ads

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They offer a wide variety of TV series, films, and games across multiple genres and languages. Netflix recently added an advertisement branch to their business, making their service accessible to a broader member base with ad-supported plans. The Ads data engineering team focuses on building centralized and large-scale datasets to support the overall goals of their Ads data initiatives.

Senior Product Designer - Enterprise XD

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a global entertainment company that aspires to entertain the world by innovating on how entertainment is imagined, created, and delivered. The company is expanding its business in new ways to serve its global members, including evolving how it offers best-in-class entertainment content and new forms of entertainment like games and live events. Netflix leverages vast data sets and cutting-edge AI technology to improve operational workflows and enhance content decision-making. The role described is for a Senior Designer on the Enterprise Experience Design team, which focuses on developing products to help Netflix and its partners plan, produce, launch, and promote the best content for its members at a global scale.

Technical Director - Internal Game Studio (ISX1)

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is seeking a visionary Technical Director to lead the development of a new transmedia gaming experience for their cloud gaming platform. The ideal candidate will have deep technical expertise, experience building and leading engineering teams, and a passion for creating innovative and delightful player experiences. The role involves owning the technical strategy, building a world-class engineering team, and collaborating closely with other studio leads to align product, technology, and creative goals.

Senior Design Engineer

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is seeking a Design Engineer to help advance their mission of entertaining the world. The role involves leveraging design and engineering skills to create high-fidelity prototypes, tools, and services that accelerate the product development lifecycle. The ideal candidate should have 7+ years of experience with JavaScript, TypeScript, React, and Node.js, and a portfolio showcasing thoughtful UX interaction design.

Machine Learning Engineer (L5 - Senior) , Ads Inventory Management & Forecasting

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They recently launched an ads-supported tier to attract new members and advertisers. The Ads Platform Engineering team builds advertising systems and integrations to deliver ads using Netflix's content delivery ecosystem. They seek highly motivated engineers to join their team and build unique value propositions in the rapidly growing Connected TV advertising space.

Engineering Manager - Ads Campaign Management

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They recently launched an adsupported tier and are building an inhouse ad tech ecosystem. The Ads Platform team is dedicated to creating a worldclass advertising ecosystem and is seeking a people manager to lead initiatives and build a dream team.

Technical Account Manager

Company: TrustArc

Location: Remote

Posted Nov 17, 2025

TrustArc promotes a positive work environment with global opportunities, emphasizing work-life balance, competitive benefits, and a diverse inclusive culture. The job description highlights technical expertise and client management, while showcasing employee growth and community involvement.

Software Engineer L4 - iOS, Shared Client Foundations

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Shared Client Foundations team builds UI architecture and frameworks for iOS, Android, TV, and Web platforms. They focus on creating cross-platform data access architecture, server-driven UI architecture, and frameworks for feature configuration-based UI development. The team values self-motivated engineers with a passion for building solutions rooted in business and customer needs.

Staff Product Designer - Cloud Infrastructure

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is seeking a Staff Product Designer to drive the future of cloud infrastructure experiences at Netflix. The role involves designing intuitive visualizations and interfaces for complex infrastructure systems, shaping critical initiatives, and collaborating with product managers and engineers.

Site Reliability Engineer (L4/L5) - Netflix Ads

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Ads Reliability Engineering SRE team is responsible for ensuring the stability, resilience, and scalability of the critical systems powering the Netflix Ad Suite. The role involves designing and maintaining scalable infrastructure, collaborating with engineering and product teams, developing automation tools, and championing a culture of reliability.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages