Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Operations Associate - Workforce Scheduling & Systems Admin

Company: Grow Therapy

Location: USA

Posted Nov 16, 2025

The job posting is for an experienced Workforce Scheduling and Systems Admin to manage the Assembled WFM tool. The role involves setting up, maintaining, and optimizing the tool to enhance customer satisfaction and support operations efficiency. The ideal candidate should have strong project management skills, understanding of customer support metrics, and experience with the Assembled WFM software.

SEO Specialist

Company: Outliant

Location: Latin America

Posted Nov 16, 2025

Ignite Visibility is an award-winning digital marketing agency known for its innovative approach and strategic solutions. They recently expanded through the acquisition of Outliant, integrating their product and website development expertise. The company values excellence, ingenuity, and empowers team members to push boundaries and deliver exceptional digital experiences.

Community & Customer Marketer (Viator)

Company: Tripadvisor

Location: UK

Posted Nov 16, 2025

Bókun, a subsidiary of Tripadvisor, is a rapidly growing travel technology company that offers cutting-edge solutions to the Tours and Experiences industry. They are seeking a passionate and results-oriented Community & Customer Marketer to join their team. The ideal candidate will focus on building and nurturing a vibrant community around the Bókun brand, driving customer success, engagement, and referrals through various marketing initiatives.

Solutions Engineer

Company: Finalsite

Location: USA

Posted Nov 16, 2025

Finalsite is a community relationship management platform for K12 schools, helping schools attract students, engage families, build community, and thrive. They offer an integrated platform for websites, communications, mobile apps, enrollment, and marketing services. Finalsite is looking for a Solutions Engineer to support the growth of their sales and client success teams, serving as a technical resource and trusted advisor to customers and prospects.

Software Development Engineer III - Maps API

Company: Mapbox

Location: Germany

Posted Nov 16, 2025

Mapbox is a leading real-time location platform for businesses, providing tools for navigation, mapping, and location-aware applications. The company values high-performing individuals, diversity, and a culture of teaching and learning. The Maps API team builds and maintains mapping services, with a focus on scalability, reliability, and performance.

Machine Learning Manager - PF&O (Recommendations & Forecasting)

Company: Reddit

Location: Canada

Posted Nov 16, 2025

Reddit is building a first-class ads platform with new products to connect advertisers with engaged communities. The Advertiser Optimization org is driving this by building autobidding and conversion-based products. The PFampO team is building advertiser and sales tools, including ML systems and data-driven recommendations to teach advertisers how to use Reddit campaigns effectively.

Tax Manager

Company: Sensor Tower

Location: USA

Posted Nov 16, 2025

The Tax Manager role involves managing domestic and international tax compliance, planning, and accounting for a global SaaS provider. Key responsibilities include overseeing indirect and direct tax compliance, managing tax work papers, supporting business initiatives, and leading tax-related audits and controversy management. The position requires a bachelor's degree, tax experience, and strong analytical and communication skills.

Strategic Finance Manager - User Growth

Company: Reddit

Location: USA

Posted Nov 16, 2025

This job description outlines a high-impact Strategic Finance Manager role at Reddit, focusing on user growth through data-driven models and cross-functional collaboration. It highlights key responsibilities, qualifications, and benefits including competitive compensation and comprehensive employee perks.

Cloud Care Specialist

Company: Myriad360

Location: USA

Posted Nov 16, 2025

The job posting is for a Cloud Care Specialist to join a team and provide expert guidance, proactive management, and strategic solutions for clients using Microsoft 365, Google Workspace, Azure, and AWS. The role involves licensing assessments, cloud solutions, ongoing platform support, staying updated on changes, cloud billing and cost management, and client relationship management. The ideal candidate should have experience in cloud services, knowledge of Microsoft 365 and Google Workspace licensing, familiarity with Azure and AWS billing, strong analytical skills, and excellent communication abilities.

Technical Account Manager

Company: ImageTrend

Location: USA

Posted Nov 16, 2025

ImageTrend Inc promotes its commitment to innovation and customer satisfaction in healthcare and emergency response sectors. The job description highlights a Technical Account Manager role with responsibilities including proactive technical support, customer relationship management, and cross-functional collaboration. The position offers competitive compensation and remote work flexibility.

Account Executive - Commercial Install Base

Company: Vercel

Location: USA

Posted Nov 16, 2025

The role is for a Sales Executive at Vercel, a fast-growing company that helps customers in the developer, operations, marketing, product, and IT fields. The position involves driving revenue growth, building relationships with key stakeholders, and partnering with other teams to deliver customer outcomes. Vercel offers a competitive compensation package, inclusive healthcare, opportunities for learning and growth, flexible time off, and a WFH budget.

Customer Growth Manager

Company: Cloudbeds

Location: North America

Posted Nov 16, 2025

The role of Customer Growth Manager involves focusing on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. The ideal candidate should be dynamic, results-driven, and able to build and manage a customer pipeline to achieve above-quota sales performance. Strong relationship-building, problem-solving, and communication skills are essential, along with proficiency in relevant tools and a willingness to travel.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages