Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Staff, Advanced Analytics - Community Support AI Assistant

Company: Airbnb

Location: Remote

Posted Nov 14, 2025

This job description outlines a remote Advanced Analytics role requiring expertise in data analysis, AI systems, and cross-functional collaboration. The position involves driving product analytics, developing scalable solutions, and working with engineering teams. It emphasizes technical skills in Python, SQL, and machine learning, along with domain knowledge in contact centers and marketplaces.

Account Executive

Company: Hometap

Location: USA

Posted Nov 14, 2025

Hometap is seeking an ambitious and empathetic Account Manager, also called an Investment Manager, to join their sales team. The role involves connecting with homeowners interested in a Hometap investment, educating them on the product, and guiding them through the application process. The position requires 3+ years of sales experience, empathy, excellent communication skills, and the ability to thrive in a fast-paced environment. Hometap offers competitive compensation, meaningful equity, and a collaborative team-oriented approach.

Vice President & Head of Product

Company: Gravie

Location: Remote

Posted Nov 14, 2025

Gravie is a company that aims to improve healthcare purchasing and access through innovative consumer-centric health benefit solutions. They are seeking a Vice President and Head of Product for their level-funded solution, who will lead the vision, strategy, and execution of the product roadmap. The ideal candidate should have 10+ years of product management experience, including 5+ years in leadership roles, and a deep understanding of healthcare and health insurance.

Senior Software Development Engineer (C#) - Core Integrations Team

Company: Access Softek

Location: Remote

Posted Nov 14, 2025

Access Softek is seeking a Senior Software Development Engineer passionate about building services that make people's financial lives easier. The role involves designing, implementing, and supporting backend services and APIs, contributing to the main backend service, inspecting and refactoring existing solutions, creating automated tests, and participating in deployment sessions. The company values developers who complete work on time, are self-motivated, proactive, polite, and work well in a team. They offer a remote-friendly role, flexible working hours, experienced development teams, long-term employment, competitive salary, paid vacation and days off, paid sick leave, internal medical insurance, mental health coverage, compensation for training and education, community of practice, provision of computer equipment, internet compensation, and other benefits.

Principal Product Manager - Navigation

Company: Mapbox

Location: Remote

Posted Nov 14, 2025

Mapbox is a leading real-time location platform that provides tools for navigation, mapping, and location-aware businesses. The Navigation team at Mapbox develops web services for navigation initiatives in consumer, automotive, and logistics verticals. They work with automotive partners to bring mobile app development aspects into in-vehicle navigation and infotainment. The company values high-performing, creative individuals and emphasizes an environment of teaching and learning.

Staff Software Developer - Scheduling

Company: Jane App

Location: Canada

Posted Nov 14, 2025

Jane is a remote-first company that helps healthcare practitioners and patients by providing digital tools for managing practices. They value collaboration, growth mindset, and work-life balance. The company is looking for a Staff Software Developer to join their Scheduling team and help modernize their scheduling architecture.

Exploration Geologist

Company: KoBold Metals

Location: Remote

Posted Nov 14, 2025

KoBold Metals is a leading mineral exploration company that uses AI models and novel sensors to guide exploration programs. They have made significant discoveries with less capital than the industry average and have a portfolio of over 60 projects with potential for high-quality discoveries. The company is privately held and has investors from various sectors.

People Solutions Partner

Company: Zepz

Location: Remote

Posted Nov 14, 2025

The role is for an experienced HR professional to lead and manage diverse projects at Zepz. The ideal candidate will have a strong background in commercial HR, be a natural problem-solver, and have experience delivering strategic priorities in a fast-paced consumer-led business. The role involves OKR delivery, stakeholder management, data analysis, process improvement, end-to-end OKR ownership, change management, budget and risk management, status updates, and ensuring a positive employee experience.

Engineering Manager - Web App

Company: Shippo

Location: Remote

Posted Nov 14, 2025

Shippo is a shipping platform that provides merchants with best-in-class shipping solutions, competitive rates, and a streamlined experience. The company is looking for an Engineering Manager to lead a team responsible for the Order Management system, which powers merchants' ability to manage, fulfill, and track their orders. The role involves setting technical direction, driving execution, growing engineers, and partnering with Product and Design to define roadmaps and deliver high-impact features.

Senior Exploration Geologist

Company: KoBold Metals

Location: Remote

Posted Nov 14, 2025

KoBold Metals is a leading mineral exploration company that uses AI models and novel sensors to guide exploration programs. They have made significant discoveries with less capital than the industry average. The company is seeking a Senior Exploration Geologist to lead evaluations of potential properties, generate targets, and design field programs. The ideal candidate will have strong technical knowledge, excellent analytical skills, and experience in the mineral exploration industry.

Senior Technical Program Manager - Dash

Company: Dropbox

Location: Canada

Posted Nov 14, 2025

Dropbox is seeking a highly skilled Technical Program Manager to lead engineering-wide programs for high-priority initiatives. The role requires strong technical expertise, exceptional communication skills, and the ability to drive results through influence and collaboration with cross-functional teams.

Senior Technical Program Manager - Dash

Company: Dropbox

Location: USA

Posted Nov 14, 2025

Dropbox is seeking a highly skilled Technical Program Manager to lead engineering-wide programs for high-priority initiatives. The role requires deep technical expertise, exceptional communication skills, and the ability to drive results through influence and collaboration with cross-functional teams.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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