Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Staff Fullstack Engineer - Reservation Management

Company: Airbnb

Location: USA

Posted Nov 13, 2025

The Reservation Management team at Airbnb drives critical booking and postbooking flows for guests and hosts. They are responsible for large engineering systems and the Experiences product booking flow. The team seeks an engineering leader with 10+ years of experience, expertise in HTML, CSS, JavaScript, and modern JavaScript frameworks, and a passion for delivering products end-to-end. The role involves designing scalable web practices, mentoring engineers, and developing prototypes while considering long-term implications on technical design and architecture.

Senior Solutions Architect - Automotive

Company: Mapbox

Location: Japan

Posted Nov 13, 2025

Mapbox is a leading real-time location platform for businesses, offering tools for navigation, mapping, and location-aware applications. The company seeks a Solutions Architect in Japan to design and deliver solutions using Mapbox's platform, working closely with customers and internal teams. The role requires technical expertise, business acumen, and strong communication skills.

Global HEOR manager

Company: Abbott

Location: USA

Posted Nov 13, 2025

Abbott is a global healthcare leader that helps people live more fully at all stages of life. The company offers a portfolio of life-changing technologies in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott is looking for a Health Economics and Outcomes Research manager to support market access activities for the ADC portfolio and ensure strong brand uptake and growth worldwide.

Staff Software Engineer - Data Platform

Company: Visa

Location: Brazil

Posted Nov 13, 2025

Pismo is a technology company founded in 2016 that provides a comprehensive processing platform for banking card issuing and financial market infrastructure. They joined Visa in 2024 and leverage Visa's solutions to help large banks, marketplaces, and fintech companies migrate from legacy systems to more advanced technology. Pismo's cloud-based platform enables firms to build and launch financial products rapidly while maintaining high security and availability standards.

Account Executive

Company: Harris

Location: USA

Posted Nov 13, 2025

The job posting is for an Account Executive role at Sidwell, focusing on selling GIS solutions and services to local government accounts in the US. The role involves developing new business leads, territory planning, and targeted marketing campaigns. The ideal candidate should have a strong understanding of Esri technology, local government workflows, and excellent communication and negotiation skills.

Lead Software Engineer - ICHRA

Company: Gravie

Location: USA

Posted Nov 13, 2025

Gravie is a company that aims to improve healthcare access through innovative consumer-centric health benefit solutions. They are seeking a Lead Software Engineer to lead the design, development, and delivery of product features and services for their customer and member web portals. The role involves driving engineering excellence, fostering a high-performing team culture, and providing technical leadership for key initiatives. Gravie offers a unique benefits package and is on a mission to reinvent health benefits for small and midsize businesses.

Quality Assurance (QA) Tester

Company: Guidehouse

Location: USA

Posted Nov 13, 2025

Guidehouse Quality Assurance Testers play a crucial role in ensuring software quality across client engagements. They collaborate with development and business teams, design and execute test plans, and apply automation testing techniques. The position requires a bachelor's degree, 3+ years of testing experience, and familiarity with Agile/Scrum environments. Guidehouse offers a comprehensive benefits package and opportunities for professional growth.

CCaaS Architect - Bilingual French & English

Company: TTEC Digital

Location: Canada

Posted Nov 13, 2025

TTEC Digital seeks a CCaaS Architect to lead AI solutions, emphasizing employee growth and customer experience. The role involves technical leadership and collaboration, with a focus on innovation and diversity.

Software Engineer (Python) - Analytics Platform Team

Company: Canva

Location: Australia

Posted Nov 13, 2025

Canva is seeking a software engineer to join their Analytics Platform team and work on developing next-generation features, APIs, and tools to make data insights accessible and scalable. The role involves collaborating with cross-functional teams, driving continuous improvement of CI/CD pipelines, and championing engineering best practices. Canva offers a flexible work environment, equity packages, inclusive parental leave, and other benefits.

Workday Certified Reporting & Prism Analytics Senior Consultant

Company: Guidehouse

Location: USA

Posted Nov 13, 2025

This job posting describes a Workday Consulting role with responsibilities in reporting and analytics, requiring specific certifications and experience. It outlines the compensation range, benefits package, and company commitment to diversity. The text also includes equal opportunity statements and recruitment guidelines.

Global Head of Community - Pexels

Company: Canva

Location: UK

Posted Nov 13, 2025

The job description is for the Head of Community role at Pexels, a large stock image library. The role involves leading the global community strategy, building connections with creators, and collaborating across teams. The company offers a vibrant work environment, equity packages, and various benefits.

Strategic Sales Manager - Photographer Products

Company: Clear Capital | CubiCasa

Location: USA

Posted Nov 13, 2025

The role of Strategic Sales Manager Photographer Products involves onboarding photography companies to CubiCasas platform, providing personalized training, collaborating with internal teams, and ensuring a seamless onboarding experience. The ideal candidate should have 2+ years in account management or related roles, experience working with SaaS platforms, and a customer-first mindset.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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