Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Senior Infrastructure Software Engineer - Storage

Company: Dropbox

Location: USA

Posted Nov 13, 2025

The role of a Senior Software Engineer on the Storage team at Dropbox involves designing, building, and operating large-scale storage systems that provide high durability and scalability for millions of users. The position offers deep exposure to distributed systems and storage challenges, and the opportunity to collaborate with experienced engineers to improve reliability, optimize performance, and evolve the architecture of Dropbox's storage layer.

Principal Software Engineer - Java Full Stack

Company: Blackbaud

Location: India

Posted Nov 13, 2025

Blackbaud is a digital-first company with a flexible remote or hybrid work culture. They support hiring and career development for all roles from the location you are in today. Blackbaud is an equal opportunity employer committed to maintaining an inclusive work environment.

Licensed Auto Insurance Agent

Company: Sedgwick

Location: USA

Posted Nov 13, 2025

Sedgwick is a company that values its employees and offers a caring culture, work-life balance, and opportunities for growth. The company is recognized as one of the greatest workplaces in America by Newsweek and Fortune. The job description outlines the responsibilities and qualifications for a licensed auto insurance agent position, which involves answering customer calls, supporting various customer needs, and adhering to compliance standards.

Staff Business Operations Analyst (CRM, Salesforce)

Company: Yubico

Location: USA

Posted Nov 13, 2025

Yubico is a leading provider of hardware authentication security keys, founded in 2007 and publicly traded on Nasdaq Stockholm. The company's mission is to make secure login easy and available for everyone, serving Fortune 500 companies, government agencies, and millions of individuals worldwide. Yubico offers a positive work environment with flexible work arrangements, employee resource groups, and a strong focus on social connection and community involvement.

Senior Product Manager

Company: MariaDB plc

Location: Serbia

Posted Nov 13, 2025

MariaDB is making a significant impact globally, powering everyday applications and serving major enterprises. The role involves leading product strategy for distributed databases and high-availability solutions, with opportunities to collaborate with open-source communities and cloud providers.

Channel Manager

Company: Yubico

Location: USA

Posted Nov 13, 2025

Yubico is a leading provider of hardware authentication security keys, founded in 2007 and publicly traded on Nasdaq Stockholm. The company's mission is to make secure login easy and accessible for everyone, with customers including Fortune 500 companies, government agencies, and millions of individuals worldwide. Yubico values employee well-being, offering a holistic Total Rewards package, flexible work arrangements, and a strong company culture with employee resource groups and philanthropic initiatives.

Specialist - Premium Support (Portuguese)

Company: Airbnb

Location: Ireland

Posted Nov 13, 2025

The job posting is for a full-time CS Specialist Premium Support role based in Ireland, requiring fluency in English and Portuguese. The role involves providing exceptional customer service to Airbnb's community, handling complex cases, and engaging with stakeholders. The ideal candidate should have 3+ years of experience in multicultural customer service, preferably in the hospitality industry, and strong communication skills.

Senior Machine Learning Engineer

Company: Docplanner

Location: Poland

Posted Nov 13, 2025

Docplanner is a healthcare technology company that empowers patients and doctors by providing access to reviews, easy booking management, and a human-centric approach to healthcare. With a presence in 13 countries and over 90 million patients, Docplanner is led by a diverse team of ~325 people who embrace diversity and remote work. The company is seeking a Senior Machine Learning Engineer to join their global Machine Learning and Data Science unit, working on AI-driven solutions to support strategic business objectives in healthcare.

Senior Product Manager

Company: MariaDB plc

Location: Estonia

Posted Nov 13, 2025

MariaDB is a widely used database platform powering applications for companies of all sizes, including 75% of the Fortune 500. The company is seeking a technical and customer-focused Product Manager to drive the strategy and execution for their distributed database engine, AI capabilities, and high-availability solutions. The role involves collaborating with engineering, open-source communities, and stakeholders to develop a compelling product strategy, manage roadmaps, and ensure alignment across teams.

Staff Accountant

Company: BlueVoyant

Location: Remote

Posted Nov 13, 2025

The job posting is for a Staff Accountant position in the DC Metro area. The role involves supervising general accounting operations, managing financial transactions, and ensuring accuracy in accounting tasks. The ideal candidate should have 3+ years of experience, knowledge of GAAP, proficiency in accounting software, and strong analytical skills.

Infrastructure Software Engineer - Metadata

Company: Dropbox

Location: Canada

Posted Nov 13, 2025

The role is for a Software Engineer on the Metadata team at Dropbox, building and operating large-scale distributed databases. The position involves designing and maintaining low-latency, strongly consistent database systems, collaborating with infrastructure and product teams, and contributing to system design and reliability improvements. The job requires experience in distributed systems, proficiency in Go or Rust, and familiarity with consensus and coordination systems.

Salesforce Health Cloud Consultant

Company: Guidehouse

Location: Remote

Posted Nov 13, 2025

Guidehouse is seeking Salesforce Consultants for a high-growth practice. The role involves proposing, implementing, and managing Salesforce solutions, engaging clients to gather requirements, documenting use cases, and participating in testing and training. The ideal candidate has a bachelor's degree, 4+ years of Salesforce experience, and at least one active Salesforce certification.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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