Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Full Stack Developer - Product Studio

Company: Talent Hackers

Location: Remote

Posted Nov 12, 2025

The job summary describes a highly skilled Full Stack Developer role requiring 4+ years of experience with React, TypeScript, Node.js, and PostgreSQL. The ideal candidate will build scalable applications, debug issues, collaborate in an agile environment, and optimize SQL queries. Nice-to-have skills include Docker, Kubernetes, and CI/CD pipelines.

Continuous Improvement Lead

Company: EDCi

Location: North America

Posted Nov 13, 2025

EDCi is seeking a Continuous Improvement Lead Consultant to join their remote team. The role involves providing white glove support for strategic clients, performing project coordinator duties, leading continuous improvement initiatives, and providing in-depth analysis of complex technical and business issues. EDCi offers a flexible, family-oriented work environment with many perks.

Head of Artificial Intelligence & Machine Learning

Company: Gametime United

Location: USA

Posted Nov 13, 2025

Gametime is building AI-driven user experiences for live events, including intelligent recommendations, semantic search, and generative interfaces. The Head of AI & Machine Learning will lead the technical and organizational buildout of GT's AI and ML foundations, focusing on scalable infrastructure, production-grade ML, and large language model integrations. The ideal candidate is a hands-on, execution-focused leader who can architect systems, build high-impact teams, and evolve GT's AI strategy as capabilities grow.

Head of Solutions

Company: NECSWS

Location: UK

Posted Nov 13, 2025

NEC Software Solutions is seeking an entrepreneurial Solution Architect to join their dynamic Digital Studio team. The role involves designing and implementing tailored solutions for public sector clients, with a focus on both technical and strategic aspects. The company offers impactful work, an innovative environment, professional growth opportunities, and a dynamic culture. They provide an excellent benefits package, including private medical cover, paid holidays, life assurance, a group pension plan, and flexible benefits.

Senior Staff Software Engineer - Community Support Engineering

Company: Airbnb

Location: Remote

Posted Nov 13, 2025

The job posting is for a Senior Staff Engineer position in Community Support Engineering at Airbnb's China office. The role involves setting high standards for the team, driving technical excellence, building relationships with stakeholders, and mentoring engineers. The ideal candidate should have extensive experience in software engineering, architecture, and leadership, as well as proficiency in both Chinese and English.

Fullstack Engineer - Customer Delight

Company: Hostaway

Location: Remote

Posted Nov 13, 2025

Hostaway is a market-leading SaaS company transforming the vacation rental industry. They are seeking a Fullstack Engineer to build and improve fullstack features, deliver quick fixes, and lead initiatives to enhance customer experience. The role offers competitive compensation, 100% remote work, equity, professional growth opportunities, and a values-driven leadership culture.

Senior Full-stack Developer

Company: Lemon.io

Location: Americas, Europe, Asia, Oceania

Posted Nov 13, 2025

Lemonio is a marketplace that connects talented senior developers with handpicked startups in the US and Europe. They offer competitive compensation, no micromanagement, and support throughout the cooperation stages. The company has multiple projects available for senior developers with various tech stacks.

Looking For Online ESL Teachers - Remote

Company: Polly English

Location: Remote

Posted Nov 13, 2025

Polly English is an online English teaching company based in Singapore that specializes in teaching English to students aged 3 to 18 across Asia. They offer one-on-one online teaching with customized courses tailored to each student's needs. The company requires native English speakers with a bachelor's degree or higher, teaching certificates, and over 1 year of teaching experience. They offer competitive compensation of $16-$24 per hour and have a high demand for bookings.

Customer Success Manager

Company: Elicit

Location: Remote

Posted Nov 13, 2025

Elicit is an AI research assistant that helps researchers make better decisions. They are hiring an Enterprise Account Executive to drive customer success and growth. The role involves owning end-to-end customer success, building enterprise deployment programs, creating playbooks and training, and turning customer insights into product feedback.

Enterprise Account Manager

Company: Immersive

Location: Remote

Posted Nov 13, 2025

The text promotes Immersive's people-centric cybersecurity solutions and highlights job opportunities for an Enterprise Account Manager. It emphasizes the company's growth, product benefits, and comprehensive employee benefits while showcasing their impact on major brands.

Test Automation Engineer

Company: Ardent

Location: Remote

Posted Nov 13, 2025

Ardent is a company that values both important work and a fulfilling life for its employees. They offer competitive benefits, professional development opportunities, and a collaborative culture. Ardent is seeking a Test Automation Engineer with experience in Esri software solutions to join their remote team.

Staff Machine Learning Engineer - Payments

Company: Airbnb

Location: Remote

Posted Nov 13, 2025

The Payments team at Airbnb is responsible for settling money in the global marketplace, making the payment experience delightful and secure. As a Staff ML Engineer, you will transform AI innovations into production systems, collaborate with teams to refine requirements, design and deploy AI applications, and mentor teammates. The role requires 9+ years of industry experience, strong programming skills, and expertise in modern AI/ML workflows.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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