Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Senior Desktop Integrations Engineer

Company: Mozilla

Location: Canada,UK

Posted Nov 10, 2025

Mozilla seeks a Senior Software Engineer to enhance Firefox's OS integration, offering competitive benefits and a collaborative environment focused on improving the web for users. The role involves working on cross-functional teams, contributing to open-source projects, and driving innovation in browser technology while aligning with Mozilla's mission to build an open internet.

Distinguished Software Engineer (Security)

Company: HubSpot

Location: USA

Posted Nov 10, 2025

HubSpot is seeking a Distinguished Software Engineer to define and build secure systems at scale. The role involves leveraging expertise to elevate the future of security, bridge gaps between teams, assess risks, and implement controls. The ideal candidate will have 15+ years of experience in software development and information security, with a focus on security architecture, risk assessment, and threat modeling. They will also drive the evolution of AI security strategy and mentor others.

SaaS Engineer - Productivity and Collaboration

Company: Dropbox

Location: Poland

Posted Nov 10, 2025

The role is for a SaaS Engineer to manage and optimize Dropbox's SaaS ecosystem. The ideal candidate has experience administering collaboration platforms like Google Workspace, Slack, Zoom, and Dropbox, along with strong scripting and automation skills. The responsibilities include administering SaaS platforms, evaluating new features, measuring adoption trends, identifying AI automation opportunities, troubleshooting incidents, and delivering documentation and training. The requirements include 5+ years of experience administering enterprise SaaS platforms, experience with automationscripting, familiarity with SaaS APIs and integrations, strong analytical skills, excellent troubleshooting and communication skills, and the ability to work independently and crossfunctionally. Preferred qualifications include certifications in Google Workspace or Slack administration, experience with SaaS adoption programs, familiarity with AI/ML-powered SaaS features, and a background in SaaS spend optimization and vendor management.

Senior Fullstack Engineer

Company: FAIRTIQ AG

Location: Remote

Posted Nov 10, 2025

FAIRTIQ seeks a Software Engineer to develop a scalable web service for account management, working in an agile environment with a focus on innovation and global expansion. The role offers growth opportunities and a dynamic international team.

Senior Software Engineer - Community Support Engineering(Multiple roles)

Company: Airbnb

Location: China

Posted Nov 10, 2025

Airbnb is hiring 2 Senior Software Engineers in China to join the Community Support Engineering team. The role involves developing and evolving CS engineering foundations, working cross-functionally, and leading project execution to enhance customer and agent experience. The ideal candidate should have 5+ years of industry experience, proficiency in programming languages, and experience in building large and scalable systems.

Platform Engineer

Company: Scene Health

Location: USA

Posted Nov 10, 2025

Scene Health is a company on a mission to solve medication nonadherence. They provide a platform of mobile and web-based applications used in the US and abroad. The company works with world-renowned clinicians and scientists to help patients facing significant health challenges. They are looking for a Platform Engineer to join their team and help establish a vision for DevOps, recommend and deploy changes to infrastructure, and help achieve higher levels of compliance certification.

Senior DevOps Engineer - AI & Data Infrastructure

Company: Goodnotes

Location: Asia,Singapore

Posted Nov 10, 2025

The AI team at Goodnotes is seeking a talented engineer to join their distributed team across Europe and Asia. The role involves building and maintaining infrastructure for running end-to-end AI technology, including large language models, math solvers, and handwriting recognition systems. The ideal candidate will have experience with lakehouse architecture, backend development, Linux and networking fundamentals, network and container security, AWS products, Kubernetes, distributed databases, and CICD pipelines.

Inside Sales Representative

Company: Loka, Inc

Location: North Macedonia,Latin America

Posted Nov 10, 2025

Loka's Inside Sales Representative role offers remote work, flexible hours, and benefits including extra days off, relocation programs, and professional development. The position supports sales leads and collaborates with innovative startups, emphasizing clear communication and global impact.

Financial controller

Company: Dalstrong

Location: Remote

Posted Nov 10, 2025

Dalstrong is a fast-paced, high-growth international kitchen knife and cookware ecommerce company based in Canada with a fully remote team. They seek a Financial Controller with CPA certification, 7+ years of experience, and expertise in GAAP, ERP systems, and financial reporting. The role involves financial management, internal controls, and compliance with global accounting standards.

Product Manager - Data Analytics

Company: Massive Bio, Inc.

Location: Remote

Posted Nov 10, 2025

Massive Bio is a healthtech startup seeking a Product Manager to lead data analytics products and expand their portfolio. The role involves applying data mining techniques, overseeing usability testing, conducting market research, and developing AI algorithms. The ideal candidate has a background in software development, product management, and data analytics, with experience in healthcare data and AI algorithms.

Account Coordinator - Direct Mail (Political)

Company: MissionWired

Location: USA

Posted Nov 10, 2025

MissionWired is a direct marketing agency for nonprofits and Democratic organizations, helping them create fundraising strategies and campaigns. They have worked with various organizations and believe in diversity and inclusion. They are seeking a full-time Account Coordinator to assist in developing marketing and fundraising strategies for clients.

Solutions Engineer

Company: Torchlight Analytics LLC

Location: Remote

Posted Nov 10, 2025

The Solutions Engineer role at Torchlight is a senior technical consultant responsible for partnering with the Account Team to solve complex customer business problems. The role involves architecting and demonstrating tailored solutions using Catalyst's API services and platform capabilities. Key responsibilities include pre-sales solutioning, technical enablement, designing custom demonstrations, architecting technical solutions, and providing post-sales implementation support. The role requires applied technical expertise, solution architecture skills, technical consulting, excellent communication, problem-solving, and collaboration abilities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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