Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Apptio FinOps Consultant - IBM UK

Company: IBM

Location: London, GB

Posted Dec 17, 2025

The role involves guiding customers through cloud spending management using IBM Apptio tools, requiring expertise in FinOps and cloud platforms. The position offers growth opportunities and a collaborative environment with benefits like health insurance and parental leave.

Application Developer - Cloud Fullstack

Company: IBM

Location: Giza, EG

Posted Dec 17, 2025

IBM Consulting offers career growth through collaborative projects with leading companies, focusing on hybrid cloud and AI. The role involves fullstack development with mentorship and teamwork, emphasizing innovation and technical expertise.

Project Governance Auditor

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 17, 2025

IBM Consulting offers a role with opportunities for professional growth, client collaboration, and innovation in technology. The position emphasizes skills development, impactful projects, and long-term career advancement through mentorship and strategic partnerships.

Senior Software Developer Lead - Post Si Validation Tools Development

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

The text highlights the India Systems Development Lab's contributions to technology innovation and its focus on advanced development models. It outlines job responsibilities requiring expertise in software development, firmware, and system verification, emphasizing leadership and technical skills.

Recruteur, Bromont

Company: IBM

Location: BROMONT, CA

Posted Dec 17, 2025

The text outlines a job description for a recruitment specialist role, detailing responsibilities such as end-to-end recruitment processes, collaboration with hiring managers, required skills like bilingualism and organizational abilities, and preferred experience in high-volume recruitment. It emphasizes strategic planning, candidate sourcing, and team coordination.

Data Scientist - Advanced Analytics - IBM France H/F

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 17, 2025

This text describes a job role requiring advanced data analysis skills, proficiency in programming languages like Python, and expertise in tools such as Pandas and Matplotlib. It emphasizes a master's degree, bilingual abilities, and experience with AI and agile methodologies.

Security Consultant - GRC Lead

Company: IBM

Location: Mumbai, IN

Posted Dec 17, 2025

This text describes a career in IBM Consulting focused on SOC governance, risk management, and compliance. It emphasizes collaboration with clients, technical expertise in security frameworks, and opportunities for career growth through strategic roles in risk assessment and audit management.

Package Consultant-SAP BTP

Company: IBM

Location: Mumbai, IN

Posted Dec 17, 2025

This text describes a career opportunity at IBM Consulting focusing on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and professional growth. It outlines technical responsibilities involving SAP BTP, integration tools, and DevOps practices, while highlighting the importance of expertise in SAP technologies and full-stack development.

Application Developer-SAP ABAP HANA

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

IBM Consulting offers career growth through hybrid cloud and AI projects, emphasizing collaboration, innovation, and technical expertise in SAP development. The role involves end-to-end feature development, stakeholder collaboration, and continuous learning, with a focus on long-term career development and client impact.

Analyste technico-fonctionnel Banque H/F - IBM Client Innovation Center - Val de Fontenay

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 17, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration with global clients, innovation in cloud and AI, and professional growth through technical expertise and strategic partnerships.

Package Consultant-Workday Absence, Time Tracking, Payroll

Company: IBM

Location: Kolkata, IN

Posted Dec 17, 2025

This role involves working in IBM's delivery centers to support infrastructure in industries like transportation and healthcare. Responsibilities include Workday implementation, legacy data conversion, and client collaboration. Required skills include Workday certification and strong analytical abilities.

Senior DevOps Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

IBM seeks a Senior DevOps Engineer to contribute to cloud infrastructure innovation, emphasizing growth, collaboration, and expertise in cloud technologies. The role offers opportunities to drive impactful projects and work with cutting-edge tools.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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