Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Studentenpraktikum Data Science (f/m/x)

Company: IBM

Location: WIEN, AT

Posted Dec 17, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, innovative solutions, and a supportive culture. It highlights opportunities for growth, collaboration with leading companies, and benefits like flexible working hours and competitive compensation.

Application Developer-Oracle Cloud Middleware

Company: IBM

Location: Kolkata, IN

Posted Dec 17, 2025

This role involves working with clients on hybrid cloud and AI projects, emphasizing collaboration, career growth, and technical expertise. Required skills include ODI, Oracle databases, and API integration, with opportunities for innovation and development.

Account Technical Leader

Company: IBM

Location: Beijing, CN

Posted Dec 17, 2025

This role as an Account Technical Leader at IBM involves collaborating with clients on complex solutions, requiring technical expertise in cloud technologies and strong communication skills. IBM offers growth opportunities and a supportive culture.

Instructional Designer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 17, 2025

IBM Consulting offers a dynamic role with opportunities for professional growth, innovation, and collaboration on global projects, emphasizing learning and impactful client solutions.

Full stack Software Developer – Product Development

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

This job description outlines a Fullstack Software Developer role involving full-stack development, collaboration with cross-functional teams, and technical expertise in modern frameworks and cloud technologies. It emphasizes engineering excellence, agile practices, and contributions to product innovation.

FullStack Developer (AWS)

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 17, 2025

This role offers opportunities to work in IBM's innovation centers, contributing to hybrid cloud and AI solutions for global clients. Responsibilities include software development, problem-solving, and collaboration with industry leaders. Required skills involve cloud computing, code analysis tools, and system design, with a focus on innovation and career growth.

Application Developer Intern

Company: IBM

Location: BANGKOK, TH

Posted Dec 17, 2025

IBM's internship program emphasizes innovation, career growth, and technical development through mentorship and real-world projects. The role offers opportunities to work on impactful client projects, enhance skills, and contribute to transformative technology solutions in a supportive learning environment.

2026 Intern Conversion: Financial Analyst - Armonk NY

Company: IBM

Location: Armonk, US

Posted Dec 17, 2025

IBM offers opportunities to transform the world with cognitive technology, solving complex problems and growing careers through internships.

Order to Cash Analyst

Company: IBM

Location: Heredia, CR

Posted Dec 17, 2025

The job requires managing financial operations, customer service, and process improvements with a bachelor's degree and relevant experience. It emphasizes collaboration between hiring managers and recruiters to create clear job descriptions while maintaining operational efficiency and stakeholder engagement.

Quality Engineer-Automation

Company: IBM

Location: Chennai, IN

Posted Dec 17, 2025

IBM Consulting offers career growth through collaboration on hybrid cloud and AI projects, emphasizing innovation and skill development with strong technical and communication requirements.

Package Consultant-Workday Benefits & Compensation

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

This text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, hybrid cloud and AI initiatives, and the implementation of Workday systems. It outlines responsibilities such as aligning business requirements, conducting workshops, and supporting client projects, while highlighting required certifications and skills.

Infrastructure Specialist-AWS Platform

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

IBM Consulting offers career growth through client collaboration on hybrid cloud and AI projects, emphasizing innovation and technical expertise with opportunities for professional development and impactful solutions.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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