Travel Jobs in Overland Park, KS

culture focused on delivering wildly successful customers empower employees to take action be transparent

Technology Seller

Company: IBM

Location: US Research Triangle Park

Posted Oct 25, 2023

Apptio and IBM Company fosters a culture centered on customer success, empowering employees to take action, be transparent, and take responsibility. The Account Management team, a global unit of seasoned sales professionals, ensures customers derive value from Apptio's products and maintain consistent revenue growth. The role involves managing enterprise Cloud and Agile customers, forming key stakeholder relationships, handling multiple sales efforts, forecasting business accurately, and articulating the value proposition to senior business leaders. Required expertise includes multiple years of Cloud or Agile sales experience, knowledge of complex technology sales processes, and experience in selling Cloud or Agile solutions. Preferred expertise includes multiple years of successful enterprise technology sales experience, large account management experience, and comfort with remote work and travel.

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System Support Representative - RTP

Company: IBM

Location: US Research Triangle Park

Posted Mar 11, 2024

<div class=jddescription datafield=description> Introduction System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services Sound pretty important Absolutely You will advise clients of preventive maintenance configuration operation and environmental factors which may drastically impact product performance or impair the clients IT operation Your Role and Responsibilities The role will involve close to 100 travel to different locations within the Raleigh NC geographic area This position is for the repair of IBM logo and non logo products Candidate should have knowledge of both product sets and can handle the requirements of the position along with the required work hours The work hours could be 1st 2nd or 3rd shift and the candidate must also understand that after hour call outs are possible and they will be expected to take their fair share of call outs on any shift and on any day Certifications such as Cisco Pure and Tera data are plus along with any skills or training that have been completed on the IBM Logo equipment Candidate must also be will to travel out of state for required training as it becomes available Required Technical and Professional Expertise High School diploma or higher is required Any certificates from Cisco Pure or Tera data should be disclosed but not required Any higher level of learning should be documented Preferred Technical and Professional Expertise Any non IBM certifications such as Cisco Pure and Tera Data are preferred Any IBM Logo experience past or current will be considered <div>

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Generator Subject Matter Expert Data Center Facility Operations team 5+ years of generator maintenance experience

Generator Specialist, Subject Matter Expert

Company: Meta

Location: Wichita, KS

Posted Aug 25, 2023

Meta is hiring a Generator Subject Matter Expert (SME) for their Data Center Facility Operations team. The role involves being an expert in generator operations and maintenance, supporting daily data center operations, and contributing to global quality initiatives. The ideal candidate should have 5+ years of generator maintenance experience, a Bachelor's degree or trade certification in a related field, and knowledge of power generation and transfer systems. Preferred qualifications include experience in critical environments and the data center industry. The role involves significant travel during the initial onboarding period and occasional travel thereafter.

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Manager, Strategy Advisors - Apptio

Company: IBM

Location: US Research Triangle Park

Posted Feb 19, 2024

<div class=jddescription datafield=description> Introduction Apptio an IBM company is the leading technology spend and value management software provider Its AIpowered data insights empower leaders to make smarter financial and operational decisions A pioneer and category leader in Technology Business Management TBM and FinOps Apptio works with thousands of customers partners and community members worldwide Visit wwwapptiocom As the Manager of Customer Success Advisors CSAs at Apptio you will be required to maintain a reduced portfolio of customers within the Americas and be responsible for managing a team of Customer Success Advisors The Customer Success Advisory teams focus is to provide consultative guidance to our most strategic customers to ensure successful adoption and expansion of the Apptio product suite You will bring your experience leading developing and supporting teams to ensure your team of direct reports provides a high level of customer engagement You will partner with the global leaders at Apptio an IBM Company across Customer Success Professional Services Field Sales Account Management Marketing Products Engineering and Support to foster partnership and industry expertise to ensure every customer realizes full value from their investment with Apptio This position is part of Apptios extended leadership team with specific responsibility for a portion of the Customer Success team in Americas With deep multidomain expertise and an understanding of customer challenges and Apptio Solution best practices CSAs leverage their strategic leadership and operational capabilities to help customers create value against their corporate objectives while driving operational excellence and program governance CSAs engage broadly across organizations focusing on CLevel executives and other IT and Business leaders Your job is guiding this group of exceptional talent to provide that value and expertise to each of their assigned portfolios in accordance with Apptios best practices CSAs are customerdirected specialists solely focused on creating wildly successful customers through large scale programs involving change management innovation and developing processes and capabilities that make the Apptio Solutions internally sustainable For all levels of customer TBM Cloud andor Agile maturity CSAs will help to accelerate and mature practices related to the Apptio Solutions which encompasses Business and IT Strategy Cloud Technology and Operational Management and Financial Performance Management Your Role and Responsibilities Customer Advocate <ul> <li> Maintain a reduced portfolio of customers as a CSA work closely with customers to understand and drive use cases with measurable value outcomes tied closely to your clients corporate objectives <li> <li> Drive user adoption across the customer organization by understanding their specific challenges and helping them to operationalize and realize benefit from their deployed Apptio solution <li> <li> Understand and document customer process workflows that apply to Apptio solutions and implement strategies that integrate Apptio to those processes <li> <li> Identify risks to the customer achieving their stated business goals and develop then execute appropriate mitigation plans <li> <li> Mentor customers ability to become insight hunters by helping them uncover nuggets of information that will drive measurable and client agreed to value <li> <li> Create a personalized Customer Adoption roadmap that aligns corporate goals what is possible key business initiatives KPIs and a practical implementation timeline <li> <li> Serve as liaison between our customers and various Apptio teams to ensure that needs requirements critical to customer success are understood and effectively communicated including gathering customer product feedback to shape product roadmap development <li> <ul> Strategic Consulting <ul> <li> Evangelize Technology Business Management TBM and FinOps <li> <li> Engage regularly with customers via workshops operational and business reviews to evaluate needs and strategic direction and align with a clear roadmap <li> <li> Use storytelling to highlight customer value augmented with technical expertise by demonstration in the product <li> <li> Find mentor and develop client process owners into TBM andor FinOps Champions <li> <li> Align customers to the growing TBM and FinOps market and the standards being developed to support consistency and success in rolling out Apptio Solution Processes Standards such as those vetted and published by the TBM Council <a href=httptbmcouncilorg style=color0563c1 textdecorationunderline> httptbmcouncilorg <a> <li> <li> Provide timely account or executive summary status reports both to customers and Apptio management <li> <li> Develop and maintain longterm relationships with stakeholders in the account portfolio where appropriate by networking between customers partners and Apptio <li> <ul> Thought Leadership <ul> <li> Work globally with CS peers the Global CS Practice and crossfunctionally within the Americas to develop and drive change initiatives identify and validate key problems and present workable solutions to management in collaboration with other leaders <li> <li> Understand the business and technical problems the Apptio solutions address Stay current on product roadmap as well as understanding the scenarios features and functions within each of the products and how these are applied to address business and technical problems maintain a high level of understanding of the competition and the differentiators between Apptio and its competitors <li> <li> Develop on your own and supportdrive your team to create internal and external facing collateral content to <ul style=liststyletypecircle> <li> Support customer adoption efforts <li> <li> Expand the knowledgebase amp best practices leveraged by Apptio Teams <li> <li> Continuously improve the maturity of our customer base in best practices related to the Apptio solutionssuite of products <li> <ul> <li> <li> You and your team will contribute internally to the Customer Success organization by sharing technical domain knowledge and advancing best practices and advisory skills including but not limited to <ul style=liststyletypecircle> <li> Lead and contribute to internal projects and initiatives <li> <li> Serve as a Subject Matter Expert SME for specific domain or process area <li> <li> Contribute thought leadership and best practice on how to Run IT Like a Business <li> <ul> <li> <ul> You Innovation <ul> <li> Have an inquisitive mind and passion for learning about customers industries and innovative approaches to doing things which include but not limited to <ul style=liststyletypecircle> <li> Organizational change management and transformation including methodologies and governance <li> <li> IT industry drivers trends and technologies <li> <li> Organizational efficiency and operational excellence <li> <li> Driving innovation in TBM Cloud and Product management <li> <li> Translation of business initiatives and challenges into actionable roadmap and solutions <li> <ul> <li> <ul> Leadership amp Influence <ul> <li> Strong selfstarter with the ability to build a network within Apptio and your assigned portfolio of customers <li> <li> Lead develop and serve your directs provide direction to the team on CS operations with ongoing feedback and coaching on their performance Identify gaps in knowledge and capability for both individuals the team and the CS Advisory function as a whole and work with other CS leaders to ensure those gaps are filled <li> <li> Serve as a mentor and coach to help your direct reports better guide customers in TBM and FinOps adoption <li> <li> Ensure the performance of the CSA team regularly observe direct reports on the performance of their jobs to ensure they maintain the standards expected from an Apptio CSA The role will require the successful candidate to identify and resolve any areas for improvement within their teams function <li> <li> Align with other Customer Success functions drive operational efficiency and alignment across the Customer Success functions by working in close collaboration with other Customer Success ManagerLeaders for the Advisors CSMs Premier TAM and Professional Services on appropriate initiatives and activities to drive customer results <li> <li> Coordinate with the Account Management andor Field Sales Rep Functions working alongside Account Managers to ensure alignment with the efforts of the Account Management team to maximize retention adoption expansion and customer satisfaction <li> <li> Demonstrated ability to communicate present and influence credibly and effectively at all levels of a customers technology organization <li> <ul> <ul> <li> Motivate and inspire a multidisciplinary internal Apptio team to solve customer challenges without direct management responsibility <li> <ul> <ul> <li> Creatively solve problems with limited input and resources in a fastpaced highpressure environment <li> <li> Credible and effective Clevel advisorcoach especially with regards to the TBM and FinOps disciplines <li> <ul> <ul> <li> Strong teamwork facilitation and soft skills such as listening and empathy with the ability to <ul style=liststyletypecircle> <li> Balance conversations within groups <li> <li> Offer suggestions and improvements to process and work effectively with all personalities <li> <li> Drive towards building consensus <li> <ul> <li> <ul> Technology Delivery <ul> <li> Working knowledge of IT delivery frameworks and methodologies ie ITIL Waterfall Agile etc <li> <li> Operational knowledge of IT Portfolio management ie SAFe Scrum and Kanban <li> <li> Consultative approach including the ability to translate customer needs into measurable outcomes <li> <li> Experience with implementing and supporting enterprise solutions CRM ERP CMDB etc <li> <li> Apptio product knowledge with ability to quickly learn and demonstrate product capabilities in response to customer opportunities and needs <li> <ul> Required Technical and Professional Expertise <ul> <li> Demonstrable managerial experience leading multidisciplinary teams of five or more <li> <li> Experience holding direct teams accountable to quarterly metrics or targets <li> <li> 10+ years Program Management Portfolio Oversight or Consulting experience <li> <ul> Business Domain Focus <ul> <li> Specific knowledge and application of either Cloud computing andor Scaled Agile Framework plus IT services and financial management including budgeting cost allocations capital amp operating expense handling program portfolio management and application infrastructure support <li> <li> Operational knowledge of IT Portfolio management including traditional and agile delivery methodologies including SAFe Scrum and Kanban <li> <ul> Preferred Technical and Professional Expertise <ul> <li> Most successful candidates having 15+ years in Big4 consulting or within the IT Finance andor technology industry as CIOsSVPsDirectors <li> <li> Consultative style and ability to communicate technical concepts to people of all backgrounds and skill levels <li> <li> Ability to turn data into action to make strategic recommendations <li> <li> Proven ability to build and maintain strong relationships with a diverse set of internal and external constituencies including CLevel Leaders and Senior Level executives <li> <li> Excellent organization programproject management time management and communication skills <li> <li> Strong skills in data analysismanipulation <li> <li> Ability to lead cross functional business and technical teams to provide timely issue resolution <li> <li> Strong understanding of business processes and their integration into enterprise applications <li> <li> Willingness to roll up ones sleeves and assist wherever needed <li> <li> Team player who will innovate to continue improving the way Apptio serves its customers <li> <li> Ability to travel up to 25 of the time <li> <li> Must have working knowledge of several of the following areas <ul style=liststyletypecircle> <li> IT Financial Management <li> <li> Cloud Management <li> <li> IT Service and Portfolio Management <li> <li> Asset Management <li> <li> Vendor and Contract Management <li> <li> IT Project and Portfolio Management <li> <li> IT Infrastructure Management <li> <li> Strategy and Planning <li> <li> Application Portfolio Management <li> <li> Agile Methodology <li> <ul> <li> <li> Experience with cloudbasedSaaS solution offerings a plus <li> <ul><div>

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Chief Transformation Officer

Company: AgVantis, Inc.

Location: Wichita, KS

Posted Mar 13, 2024

Headquartered in Wichita KS AgVantis is a unique and distinct technology solutions and business services organization providing its solutions and services to both Farm Credit Banks and MemberOwned Associations We help navigate the complex Farm Credit regulatory environment with solutions and services that are designed by and for Farm Credit Entities to meet their unique business needs Since our inception in August of 2001 AgVantis has and continues to develop and provide customized financial software and business services to Farm Credit Associations around the United States Benefits offered by AgVantis Investment in employee development and training Medical Dental Vision coverage HSA and FSA available Outstanding 401K automatic 3 employer contribution plus match up to 6 Generous Paid Time Off plus 10 paid holidays Competitive Incentive Compensation Plan Disability amp Life Insurance Employee mental physical and financial wellness programs Gym Membership Discount Zander Identity Theft Protection for employee and family Hybrid Work Schedules POSITION SUMMARY The Chief Transformation Officer will be a strategic and forwardthinking Technology Transformation Leader to spearhead the companys shift from custom software development to integrating cloudbased SaaS solutions utilizing a cuttingedge data platform for analytics This leader must understand and embrace everything from the companys business model processes people company culture and most importantly the companys strategy articulation to bridge its current and future state to help meet the technology needs of our OwnerAssociations ESSENTIAL FUNCTIONS 1 Direct a comprehensive 5year transformation plan 2 Lead transition from custom development to industrystandard technologies and processes including cloudbased SaaS and a modern data analytics platform 3 Leverage extensive knowledge in the agriculture or financial sectors to address unique industry challenges and customize the transformation approach 4 Foster strong bonds with key customers and Board members ensuring they are engaged and informed about the transformations direction and progress 5 Collaborate with other members of senior leadership to establish a clear transformation roadmap strategies and goals in line with the organizations overreaching vision 6 Lead the evaluation and implementation of optimal cloudbased SaaS and data technologies working with internal teams and external consultants 7 Assemble and mentor a dedicated team focusing on their professional advancement 8 Lead change initiatives by creating a sense of urgency building buyin and managing resistance 9 Drive digitalization efforts including automation data analytics and cloud adoption 10 Identify emerging trends disruptive technologies and market shifts 11 Anticipate and mitigate risks associated with transformation projects to ensure compliance with regulatory requirements OTHER FUNCTIONS 1 Manage the change process to ensure a seamless transition and mitigate operational disruptions 2 Oversee the transformations financials to ensure costefficiency and investment returns 3 Performs other duties and assumes other responsibilities as assigned MINIMUM QUALIFICATIONS Education including a Bachelors degree in business administration computer science or related field or equivalent work experience 5+ years experience in driving transformational change with clear business outcomes Preferred previous experience in an executive leadership role Knowledge of financial oversight and budgeting familiarity with cloudbased SaaS and data platform technologies Ability to function as a project management SME and drive best practiceinfrastructure development Strong communication and presentation skills Demonstrated success in managing largescale organizational transformations with a precedence for backgrounds in agriculture or finance Exceptional leadership and relationship management skills capable of guiding customers and interacting with Board members A strategic mindset with a proven history of deploying innovative tech solutions for business enhancements Proven collaborative skills in a teamoriented environment Moderate travel with overnight stays as required The need for travel will depend upon projects Regular attendance is required on this job with the ability to work a full 8hour day Overtime as required to meet deadlines Notice This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position Employees will be required to follow any other jobrelated instructions and to perform any other jobrelated duties requested by their supervisor This document does not create an employment contract express or implied and should not be construed as such Employment by the company is at will not for a definite term

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drive year over year sales growth manage a sales network develop business relationships

Regional Sales Manager (Northwest Region)

Company: CSW Industrials

Location: Wichita, KS

Posted Feb 29, 2024

The Regional Sales Manager (RSM) position is responsible for selling construction products in various categories. The ideal candidate will live within the region and travel regularly. Responsibilities include driving sales growth, managing a sales network, and developing business relationships.

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Team Lead

Company: CORRIDOR Aviation Service Software / Continuum Applied Technology

Location: Wichita, KS

Posted Mar 12, 2024

CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry CAMP is the preeminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world Our services are delivered through a SaaS plus model and we support over 20000 aircraft on our maintenance tracking platform and over 31000 engines on our engine health monitoring platform Additionally CAMP provides shop floor management ERP systems to over 1300 aircraft maintenance facilities and parts suppliers around the world CAMP has grown from a single location company in 2001 to over 1300 employees in 13 locations around the world CAMPs relationships with business aircraft manufacturers aircraft maintenance facilities and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large CAMP is an exciting company to work for not only because of its future growth prospects but also because of its culture Smart motivated people who want to take initiative are given the opportunity and freedom to make things happen CAMP is part of the Hearst Business Media portfolio Located in Wichita KS the aviation capitol of the world CAMP offers the opportunity to be a part of this thriving industry providing stability and a rich 50+ year history Job Summary The Operations Team Lead reports to the Operations Manager and is responsible for leading a team of Analysts that provide maintenance management support and service to CAMPs Maintenance Tracking customers The Team Lead is responsible for ensuring that the customer experience both service and relationship delivered by his or her team meets andor exceeds customer expectations and business established service levels as well as support Department Manager efforts to operationalize strategic projects The Team lead will be responsible but not limited to functionally supervising the team of analyst as well as assuming responsibilities of an analyst for a select set of customers Responsibilities <ul><li>Functionally lead a team of analysts by managing endtoend operational processes and by being a model of accountability and responsibility <li> <li>Support management in improving customer experience by collaborating with internal stakeholders testing ideas and measuring results<li> <li>Support management in various operational and strategic projects activities that will drive innovation efficiencies operational scale and process enhancements across the business<li> <li>Support management in implementing strategies to meet team and organizational goals focusing on efficiency productivity quality for operational excellence and improved customer experience<li> <li>Empower and influence team members by acting as a role model to effectively manage relationships with CAMP customers with emphasis on Tier 1 customers<li> <li>Communicate and coordinate customer issues complaints with respective internalexternal stakeholders for quick resolution<li> <li>Support management in improving communication as well as consolidate amp communicate best practices within the team and other CAMP locations<li> <li>Responsible for on boarding and training new team members as well as identifying the gaps amp opportunities to further develop the team<li> <li>Act as an ambassador for change management support dept manager to create feedback culture within the team<li> <ul>In addition to the functions defined above the Team Lead will also perform Maintenance Analyst responsibilities for a select set of customers as defined below <ul><li>Act as the dedicated pointofcontact for assigned customers manage customer requests and issues answering questions handling objections providing advice and keeping customers engaged in the service<li> <li>Understand supported customer flight operations and maintenance requirements to provide effective solutions and tracking issues to successful resolution<li> <li>Monitor maintain and report on established customer metrics and service levels review and audit monthly customer service level reports review and analyze data taking necessary actions to ensure customer service levels are satisfied<li> <li>Utilize and improve upon established standards processes procedures and documentation to support quality and service goals<li> <li>Monitor overall customer support performance and satisfaction propose and implement action plans with team lead amp relevant stakeholders to improve andor sustain performance<li> <li>Serve as support for various projects andor activities that will drive efficiencies operational scale and technologyprocess enhancements<li> <li>Other team lead analyst duties as assignedneeded<li> <ul>Requirements <ul><li>Bachelors degree preferred andor 5+ years of relevant experience preferably in the aviation industry<li> <li>Proven success in managed services aviation and aircraft management industry experience are preferred<li> <li>Customer centric relentlessly supporting the customer experience<li> <li>Strong written and verbal communication skills<li> <li>Problem solving strong analytical and numerical skills ability to translate complex problems data into simple insights and communicate them effectively<li> <li>Strong attention to detail organizational and multitasking skills are a must<li> <li>An exceptional listener who hears the details of customer feedback proven ability to listen extrapolate information and analyze to effectively provide solutions to the customer<li> <li>Set and continually manage project expectations with team members and other stakeholders<li> <li>Proficient in Microsoft office tools<li> <li>Ability to travel as required<li> <li>Ability to work flexible hours as needed<li> <ul>CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer We understand the value of diversity and its impact on a highperformance culture All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information CAMP is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities To request reasonable accommodation please contact hrcampsystemscom All qualified applicants will receive consideration for employment without regard to race color religion gender national origin age sexual orientation gender identity disability or veteran status EOE

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Network Administrator

Company: AdamsBrown, LLC

Location: Wichita, KS

Posted Dec 16, 2023

AdamsBrown, LLC. Seasonal on call duties, with extended hours. is an Equal Opportunity Employer. FLSA Status: Exempt Requirements Major Duties and Responsibilities Fully support, configure, maintain, and upgrade firm's network both wired and wireless, and the data center Research and apply security measures against all threats internal and external Specify system requirements, design solutions and document such plans Apply all needed updates and patches to keep the network up-to-date and free of holes Ensure network security by segmenting the network using VLANS, access rights and other security protocols Lead IT Support Specialists in maintaining all above listed assignments Provide Helpdesk support for escalated items Perform research on emerging technologies and find viable options for the firm Install and integrate new hardware and applications as per designs Assist Systems Administrator in maintaining server infrastructure Assist CIO in defining and maintaining all security policies Setup user accounts and access rights per defined security policies Develop, maintain firm's hardware inventory and life cycle plans for budgeting and provide such estimates Perform other duties as assigned Desired Skills, Characteristics, and Education Ability to maintain confidentiality of the firm and client information Effectively communicate through verbal and written means Client service oriented and participating team member Demonstrated knowledge in evaluation, installation, repair, and replacement of hardware, software and accessories, along with Windows Server OS, VMWare, Security apps, Microsoft 365 Suite Experience and ability to lead IT Support Specialists and Tier 1 & 2 support Understanding of network setups, topologies, and security protocols Advanced knowledge of best practices around management, controls, and monitoring of server infrastructure Experience with firewalls, VPN, SD-WAN, Wired and wireless networks, VLANS, Security and encryption protocols, Multi-factor authentications, backup and recovery software and methodologies Associate or Bachelor's degree in computer science or related studies; or equivalent combined experience and education, is required. They are responsible for the setting up of servers, firewalls, VLANS, switches, security protocols and applying patches as needed. Additional hours (overtime) and travel may be required. 1-2 years' experience in network management and IT support is required Working Environment Adams Brown, LLC promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Travel to other offices does not typically require overnight stays. Position Summary The network administrator is responsible for the designing, testing, development, maintenance, and security of all networks of the firm. Our offices are open from 8:00 a.m. to 5:00 p.m. Monday through Friday throughout tax season and close at noon on Fridays outside of tax season.

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Global VA - VE Program Manager opportunity work cross functionally gathering product process knowledge

Senior Global VA/VE Program Manager

Company: Johnson Controls

Location: Wichita, KS

Posted Oct 21, 2023

Johnson Controls is offering a remote Global VA - VE Program Manager position. The role involves working cross-functionally to gather product and process knowledge, formalize team ideas, and reduce product and manufacturing costs. The ideal candidate should have a Bachelor's degree in Engineering, 8-10 years of program management experience, VA/VE Engineering background, and proven financial analytical skills. They should enjoy interfacing with Engineering, R&D, Product Development, and Manufacturing teams, and have experience redesigning products and creating cost reductions. The role requires travel up to 50% across the US.

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Manager, Customer Success - Apptio

Company: IBM

Location: US Research Triangle Park

Posted Feb 28, 2024

<div class=jddescription datafield=description> Introduction Apptio an IBM company is the leading technology spend and value management software provider Its AIpowered data insights empower leaders to make smarter financial and operational decisions A pioneer and category leader in Technology Business Management TBM and FinOps Apptio works with thousands of customers partners and community members worldwide Visit wwwapptiocom You As the Manager of Customer Success Managers CSMs you will be responsible for managing a team of CSMs in the Americas Region as well as be required to maintain a reduced portfolio of customers within the Region The CSM teams focus is to monitor and drive adoption value realization and expansion of the Apptio product suite You will bring your CSM experience to your assigned accounts and will be leading developing and supporting your team of direct reports to ensure they provide a high level of customer engagement and maintain corporate renewal health and expansion objectives You will partner with the global leaders at Apptio an IBM Company across Customer Success Professional Services Sales Marketing Products Engineering and Support to foster partnership and industry expertise to ensure every customer realizes full value from their investment with Apptio Us This position is part of Apptios Extended Leadership Team with specific responsibility for a portion of the CSM team in the Americas Region The CSM team activities are focused on usage and adoption combined with new feature adoption operational best practices and advocacy for their customers CSMs leverage their organizational and operational capabilities to help customers create value against their corporate objectives while driving operational excellence and program governance CSMs engage broadly across organizations focusing on building relationships and ensuring renewals Your job is guiding this group of exceptional talent to provide that value and expertise to each of their assigned portfolios in accordance with Apptios best practices For all levels of customer TBM Cloud andor Agile maturity CSMs will help to accelerate and mature adoption and value related to the Apptio Solutions which encompasses Business and IT Strategy Cloud Technology and Operational Management and Financial Performance Management The efforts of this individual will directly impact the direction and operation of the entire CSM function in the Americas the Customer Success organization and ultimately the success of Apptios customers Your Role and Responsibilities <ul> <li style=marginbottom11px> Lead develop and serve direct reports Provide direction to the team on CSM operations with ongoing feedback amp coaching on their performance Identify gaps in knowledge amp capability for both individuals the team amp the CSM Americas function and work with other CSM leaders to ensure those gaps are filled <li> <li style=marginbottom11px> Maintain a reduced portfolio of customers as a CSM Work closely with customers to understand amp drive use cases monitor amp track usage of Apptio applications identify amp react to adoption risk both in terms of threats amp opportunities build agree then coach customers to deliver against their success plans to ensure achievement of roadmap targets <li> <li style=marginbottom11px> Ensure the performance of the CSM team Regularly observe direct reports on the performance of their jobs to ensure they maintain the standards expected from an Apptio CSM CSMs are required to provide timely amp accurate updates to key metrics systems monitoring of usage amp use case execution manage solution enhancement over the customer lifecycle identify amp react appropriately to risks to adoption amp renewal and oversee support ticket escalations The role will require the successful candidate to identify amp resolve any areas for improvement within their teams function <li> <li style=marginbottom11px> Align with other CSM functions Drive operational efficiency amp alignment across the Customer Success functions by working in close collaboration with other CSM amp CS global leaders on appropriate initiatives amp activities to drive customer results <li> <li style=marginbottom11px> Coordinate with the Account ManagementField Sales Rep Function Working alongside Account Managers amp other sales team members to ensure alignment with the efforts of the sales team to maximize adoption renewal and customer satisfaction <li> <li style=marginbottom11px> Act as the Customer Advocate Serve as liaison between our customers amp various Apptio teams as necessary to ensure that escalations support tickets risks and general feedback are understood amp effectively handled coordinate support ticket escalations efficiently amp equitably and collaborate with other departments in the company to resolve customer issues in a timely fashion while maintaining high levels of customer satisfaction <li> <li style=marginbottom11px> Maintain Domain and Product Knowledge Understand the business amp technical problems the Apptio solution addresses Stay current on product roadmap as well as understanding the scenarios features and functions within each of the products amp how these are applied to address business amp technical problems <li> <li style=marginbottom11px> Contribute as a leader Work globally with CS peers the Global CS Practice and crossfunctionally within the Americas Region to develop amp drive change initiatives identify amp validate key problems and present workable solutions to management in collaboration with other leaders <li> <ul> Required Technical and Professional Expertise <ul> <li style=marginbottom11px> Proven experience in B2B SaaS environment delivering against operational metrics focused on adoption and renewal upsell and expansion <li> <li style=marginbottom11px> Experience of holding CSM teams accountable to metrics <li> <li style=marginbottom11px> Capable influencer with proven ability to build amp maintain strong customer relationships at all levels <li> <li style=marginbottom11px> Proven experience driving customer value amp adoption through use case elicitation <li> <li style=marginbottom11px> Proven experience identifying amp addressing adoption risks amp opportunities <li> <li style=marginbottom11px> Scrappy creative and hands on willing to personally jump in amp help the team manage clients handle escalations etc <li> <li style=marginbottom11px> Team player who will innovate to continue improving the way Apptio serves its customers <li> <li style=marginbottom11px> Excellent organization programproject management time management and communication skills <li> <li style=marginbottom11px> Ability to travel up to 20 of the time <li> <ul> Preferred Technical and Professional Expertise <ul> <li style=marginbottom11px> Experience within Cloud IT Finance andor Technology departments <li> <li style=marginbottom11px> Technical hands on implementation experience <li> <li style=marginbottom11px> Managerial experience leading a team <li> <ul><div>

View Details Apply on IBM

transformation drives change Global Category Leader (GCL) deep expert knowledge of facility maintenance

Global Category Leader – Facilities

Company: IBM

Location: US Research Triangle Park

Posted Oct 17, 2023

IBM is seeking a Global Category Leader (GCL) for Facilities within its Business Process Outsource (BPO) Procurement Services team. The ideal candidate should have extensive experience in procurement or supplier management, with a deep understanding of facility maintenance, repair, and operations (MRO) supplies and services. The role involves driving category strategies, engaging with global sales and delivery teams, and providing continuous category expertise. The candidate must possess expert negotiation skills, be skilled in data analytics, and have strong communication abilities. Travel to client locations may be required.

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Technical Account Manager

Company: IBM

Location: US Research Triangle Park

Posted Dec 05, 2023

Working knowledge and usage of Cloud technology (AWS/IBM Cloud/Azure/Google). Strong experience managing large projects or client accounts. Working knowledge of shell scripting Perl Python etc. Ability to bridge between the client’s technical needs/problem and IBM Lab/Development. (Java Shell scripting Python Kubernetes Containers Perl etc. ) Ability to communicate effectively and experience in presenting technical topics. Project management or Agile certifications are a bonus. Working knowledge of OS (Linux Windows Unix AIX) Experience of concepts of AI and Machine Learning. Ability to plan prepare and deliver knowledge transfer and enablement sessions specifically designed for their client. Solid working knowledge of Hypervisors (VMWare etc) and virtualization layers / logical partitions management and administration.

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Travel Jobs in Overland Park, KS

Technology Seller

System Support Representative - RTP

Generator Specialist, Subject Matter Expert

Manager, Strategy Advisors - Apptio

Chief Transformation Officer

Regional Sales Manager (Northwest Region)

Team Lead

Network Administrator

Senior Global VA/VE Program Manager

Manager, Customer Success - Apptio

Global Category Leader – Facilities

Technical Account Manager

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