Travel Jobs in Peabody, MA
15,940 open positions · Updated daily
Looking for Travel jobs in Peabody, MA? Browse our curated listings with transparent salary information to find the perfect Travel position in the Peabody, MA area.
Operational Analyst
Company: Harsco Corporation
Location: Boston, MA
Posted Mar 11, 2024
<p><b>Company Description<b> <p><p>Harsco Corporation is a diversified global engineered products and services company serving the worldwide environmental steel railway and energy sectors We have an unrivalled breadth of experience across the globe and an impressive reputation stretching back more than a century Based in Camphill PA with more than 12000 employees and the company operates in more than 35 countries with 180 operational locations<p> <p>Harscos Environmental division is the premier provider of material processing and environmental services to the global steel and metals industries Our onsite mill services and resource recovery services offer sustainable solutions that maximize environmental benefit and return valuable raw material into production We also have developed a range of byproducts for specialized applications across industry construction and agriculture which utilize Harscos expertise in mineral materials<p> <p><b>Job Description<b> <p><ol><li><strong>POSITION SUMMARY <strong><li> <ol><p>The operations analyst will study our organizational workflows and processes to recommend and implement changes in order to increase revenue and decrease costs The ideal candidate will be able to translate data and evaluate operations to develop and advise on new projects to all levels of staff The operations analyst will also research and compare multiple avenues of workflows assist in all department analysis and conduct internal audits<p> <p><br ><p><p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES<strong> include the following Other duties may be assigned<p> <p><br ><p><ul><li>Analyze data of inplace procedures to find ways to improve operations<li> <li>Evaluate operations procedures and processes<li> <li>Identify deficiencies and areas for improvement and redesign<li> <li>Apply statistical analysis simulations and predictive modeling to analyze current procedures<li> <li>Recommend strategies and develop new procedures<li> <li>Implement tests processes policies and protocols<li> <li>Research market and industry trends and patterns<li> <li>Perform operations analysis for all technologies and projects<li> <li>Prepare detailed reports of workflow research and improvements<li> <li>Compare processes with industry standards and best practices<li> <li>Create set company standards and reporting structures<li> <li>Conduct investigative internal audits and create reports of findings<li> <li>Develop workflows to increase production and revenue<li> <ul><p><b>Qualifications<b> <p><ol><li><strong>QUALIFICATIONS <strong><li> <ol><p>To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions<p> <p><br ><p><ol><li><strong>Basic Qualifications<strong><li> <ol><ul><li><strong>Education<strong> <ul><li>Bachelors degree in statistics business data management operations research or related field<li> <ul><li> <li><strong>Experience<strong> <ul><li>2 + years experience as an operations analyst in an operation or research analyst role or in a related position<li> <ul><li> <ul><p><br ><p><ol><li><strong>Preferred Qualifications<strong><li> <ol><ul><li><strong>Education or Experience<strong> <ul><li>Masters degree in operations research or related field preferred<li> <ul><li> <li><strong>Interpersonal Skills<strong> <ul><li>Excellent verbal and written communication skills<li> <li>Good interpersonal and presentation skills for interaction with all levels of management<li> <li>Able to multitask prioritize and manage time efficiently<li> <li>Detailoriented organized deadlinedriven<li> <ul><li> <ul><p><br ><p><ul><li><strong>Technical Skills<strong> <ul><li>High proficiency with Microsoft Office suite including Excel Power BI Word Outlook Teams and PowerPoint<li> <li>Able to analyze data and statistics and translate results into better solutions<li> <li>Able to analyze large complex data sets using a variety of software and tools<li> <li>Comfortable with database administration skills and resources<li> <li>Must be able to interpret and speak with data<li> <ul><li> <ul><p><br ><p><ol><li><strong>ESSENTIAL FUNCTIONS<strong><li> <ol><ul><li>Willingness and ability to travel domestically up to 10 of time<li> <li>The ability to attend work predictably and regularly Must be able to occasionally work variable schedules as necessary<li> <li>The ability to deal politely and professionally with customers andor coworkers<li> <li>Motivated selfstarter with the ability to work independently with purpose and accuracy in a fastpaced environment<li> <li>The ability to follow direction or instruction<li> <li>The ability to use a computer to communicate create and access information<li> <li>Willingness and ability to work conditions may include the following working near moving mechanical parts in outdoor weather conditions<li> <ul><p><br ><p><ol><li><strong>CERTIFICATES LICENSES REGISTRATIONS <strong><li> <ol><ul><li>Valid Drivers license<li> <ul><p><b>Additional Information<b> <p><p>We offer competitive benefits including health insurance life insurance and disability plans as well as a 401k with company matching<p> <p>We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color creed religion sex age national origin disability protected veteran status marital status sexual orientation gender identity or expression genetic information citizenship or immigration status pregnancy handicap family status domestic partnership or civil union status or any other characteristic protected by law All information will be kept confidential according to EEO guidelines<p> <p><strong>Disclaimer<strong><br >This job description has been designed to indicate the general nature and level of work performed by employees within this classification It is not intended to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this position<p>
Community Support Specialist II - Farmington DM3700
Company: BJC HealthCare
Location: Boston, MA
Posted Mar 11, 2024
<p><strong>Additional Information About the Role<strong> <p> <ul><li><strong>Up to a $1500 Sign On Bonus<strong><li> <li>This is a 40 hour per week Community Outreach Case Worker position<li> <li>You will assist clients by linking them to community resources such as housing and food assistance<li> <li>You will work out in the communities with clients daily you do not work inside the agency location<li> <li>Monday Friday Day Shift <strong>NO OnCall Nights Weekends or Holidays required<strong><li> <li>Local travel is required and you must have your own personal reliable vehicle with valid insurance<li> <li>You must have a valid <strong>CLASS E or CLASS D<strong> drivers license if you do not you must obtain one within two weeks prior to your start date<li> <li>You will be asked to transport clients in your own personal vehicle<li> <li>Any mileage you put on your vehicle while working in the community will be reimbursed back to you<li> <li>You will be asked to meet with clients face to face<li> <li>You will be asked to meet with clients in their homes<li> <li>You will be required to connect with all your clients in person on a regular basis<li> <li>Related work experience with individuals suffering from mental health challenges strongly preferred NOT REQUIRED<li> <li>You will be working with individuals that suffer from severe mental health issues<li> <li>Training will take place during your first <strong>90 days <strong>and will sufficiently prepare you for this type of work must be able to learn new things quickly and have a strong ability to use technology<li> <ul><p><strong>Overview<strong> <p> <p><strong>BJC Behavioral Health<strong> is a community health center that provides and coordinates behavioral health services for more than 8000 seriously mentally ill adults and seriously emotionally disturbed children in St Louis City St Louis County St Fran ois Iron and Washington counties As an Administrative Agent of the Missouri Department of Mental Health DMH BJC Behavioral Health serves as a major point of entry for people eligible for mental health services funded by DMH and is responsible for serving as gatekeeper to the public mental health system <p> <p><strong>Preferred Qualifications<strong> <p> <p><strong>Role Purpose<strong> <p> <p>Responsible for providing community support services to maximize opportunities available to people living in the community while working to recover from the serious and persistent effects of mental illness <p> <p><strong>Responsibilities<strong> <p> <li>Provides community support services to complex clients to include clients on care plan using treatment plan interventions that result in positive outcomes based on individual strengths and needs case load sizes will vary<li> <li>Completes timely documentation of services that clearly describe the need for the service the intervention provided the relationship to the treatment plan the provider of the service the date the actual time and setting of the service and the individuals response to the service<li> <li>Contacting individuals andor referral sources following missed appointments in order to reengage and promote recoveryresiliency efforts Supporting individuals in crisis situations<li> <li>Provides mentorship and job shadowing to community support colleagues<li> <p><strong>Minimum Requirements<strong> <p> <p><strong>Education<strong> <p> <li>Bachelors Degree<li> <p> Human Services or related <p> <p><strong>Experience<strong> <p> <li>No Experience<li> <p><strong>Supervisor Experience<strong> <p> <li>No Experience<li> <p><strong>Licenses amp Certifications<strong> <p> <li>Class D IL or Class E MO<li> <p><strong>Benefits and Legal Statement<strong> <p> <p><strong>BJC Total Rewards<strong> <p> <p>At BJC were committed to providing you and your family with benefits and resources to help you manage your physical emotional social and financial wellbeing <p> <ul><li>Comprehensive medical dental vison life insurance and legal services available first day of the month after hire date<li> <li>Disability insurance paid for by BJC<li> <li>Pension Plan403b Plan funded by BJC<li> <li>401k plan with BJC match<li> <li>Tuition Assistance available on first day<li> <li>BJC Institute for Learning and Development<li> <li>Health Care and Dependent Care Flexible Spending Accounts<li> <li>Paid Time Off benefit combines vacation sick days holidays and personal time<li> <li>Adoption assistance<li> <ul><p><strong>To learn more go to wwwbjctotalrewardscomBenefits<strong> <p> <p>Not all benefits apply to all jobs <p> <p>The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position It is not designed to contain or be interpreted as an exhaustive list of all responsibilities duties and qualifications required of employees assigned to this job Equal Opportunity Employer<p>
Graphic Designer II
Company: Digi
Location: Boston, MA
Posted Mar 12, 2024
Design, create, and execute the production of all sales collateral, promotional materials, PowerPoint presentations, ads, web graphics, social media graphics, landing page design, email graphics, trade show displays; overall SmartSense brand management; graphics standards updates Act as project manager for conference creative deliverables, creating timelines, developing concepts for onsite graphics, and coordinating internal value streams to deliver elevated attendee experience Manage requests for creative, setting deliverable dates to set and meet client expectations. At Digi, we embrace diversity and inclusion among our teammates. Proficient in marketing theory and design applications Knowledge of B2B marketing strategies Proficient with Microsoft Office Suite, Adobe Creative Suite (InDesign, Photoshop, Illustrator, etc) and other digital imaging tools used in the production of print and electronic communications Excellent organizational skills, including experience cataloging and saving final design and support files 2+ years of experience collaborating with an in-house marketing team. Provide regular status updates on each project Assist in reviewing content submitted by internal stake holders Manage vendors and freelance designer(s) as needed, ensuring accountability in meeting production milestones and review stages Collaborate with Marketing colleagues and internal stake holders to develop strategies and deliver fresh creative marketing solutions Contribute to overall marketing strategies encompassing corporate branding, advertising, events, training programs, publications, sales collateral, print materials, and web design Stay abreast of design tools, digital media platforms, and industry trends Who You Are and What You Bring Bachelor's degree in Graphic Design or a similar field, or professional experience as a Graphic Designer 2-3+ years of relevant experience in graphic design, or editorial design and 2+ years of project management experience preferred Must have strong project management skills to plan, prioritize, and organize effectively. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Strong technical aptitude and ability to pick up new tools quickly Ability to travel as needed to conferences, business meetings and trainings (less than 10%) Knowledge, Skills and Abilities Keen eye for modern, fresh design aesthetics and typography Strong attention to detail with exceptional editing and proofreading skills Ability to work in a fast-paced and dynamically changing environment Ability to coordinate and organize multiple simultaneous projects A positive attitude - maintaining poise and professionalism in stressful situations Strong collaborator with the ability to work cross functionally to create results Ability to work as part of a team and independently Excellent verbal and written communication skills Smart Sense by Digi offers a distinctive Total Rewards package including new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings. Position SmartSense is seeking a creative, inventive, and organized Graphic Designer to join our rapidly growing team. We empower them with prescriptive workflows and insightful analytics to ensure compliance, workforce productivity, and brand loyalty. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates. Self-starter with personal accountability Great listening skills to identify and understand new goals and areas of growth potential Ability to build meaningful relationships Innovative approach to problem solving Always learning and curious about the business Great energy and enthusiasm for the work Relentless interest in creating new creative directions What You Will Do Act as creative consultant to protect, maintain and continually improve the SmartSense brand.
Associate, Investment Team
Company: Deerpath Capital Management, LP
Location: Boston, MA
Posted Mar 11, 2024
<p>Location Boston Chicago Fort Lauderdale<p> <p><strong>Company Description<strong><p> <p>Deerpath Capital is a leading direct lending firm specializing in providing first lien senior debt financing to middle market companies Deerpath is focused on providing debt capital for acquisitions refinancings ownership transitions and growth capital to companies in the US lower middle market Deerpath has investment offices in New York Boston Chicago Los Angeles and Fort Lauderdale as well as overseas investor relations offices in London Seoul Tokyo and Brisbane The firm employs approximately 100 employees globally and manages more than $70 billion in assets as of 123123<p> <p><strong>Primary Responsibilities <strong><p> <ul><li>Evaluating new investment opportunities including modeling industry research and meeting with management teams<li> <li>Preparing and presenting analysis and materials for the firms investment committee<li> <li>Monitoring the firms existing portfolio companies<li> <li>Assisting in firms business development efforts such as attending industry conferences meeting with Private Equity Firms and Bankers<li> <ul><p><strong>Desired Skills amp Experience<strong><p> <table><tbody><tr><td width=550> <ul><li>24 years experience in investment banking buyside transaction advisory or at a similar Lender or Private Equity Fund Will NOT consider candidates without Investment Banking Buyside Transaction Advisory or LendingPrivate Equity backgrounds<li> <li>Strong academic record<li> <li>Excellent financial modeling skills<li> <li>Considerable deal execution experience<li> <li>Ability to work independently<li> <li>Willingness to travel<li> <li>Preference given to candidates currently residing in or that have demonstrable ties to the Chicago Boston or Fort Lauderdale areas<li> <ul><td> <tr><tbody><table><p><br > <p> <p>NO RECRUITERS or AGENCIES for this posting Any unsolicited resumes sent to Deerpath will be considered Deerpath property Deerpath will NOT pay a fee for any placements resulting from the receipt of any unsolicited resumes<p> <p>Deerpath Capital Management LP is an equal opportunity employer committed to diversity and inclusion We are pleased to consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status or any other protected characteristics<p>
Customer Success Specialty Program, Senior Manager
Company: athenahealth
Location: Boston, MA
Posted Mar 11, 2024
<p>Join us as we work to create a thriving ecosystem that delivers accessible highquality and sustainable healthcare for all <p> <p><b>Position Summary<b> <p> <p>The Customer Success Specialty Program Senior Manager is responsible for driving performance laterally throughout the organization via knowledge dissemination specialty advocacy and specialty performance tracking They will achieve this by partnering with the Product Strategy Specialty Market Leads and others to create a thread of excellence between Product Marketing Sales Onboarding TES Customer Care CaTS and across all three Customer Success service tiers specific to their specialty eg Womens Health BH Urgent Care FQHC ASC Ortho This lateral connection will improve the continuity of experience that each customer receives and ensures that Specialty is represented This role works to drive accountability and engagement of our internal teams to ensure customers are seen through multiple lenses and receive optimal care for their specific needs <p> <p>The Operations Program Managers reporting to the Executive Director are the dedicated crossfunctional leaders in the Operations organization for an assigned specialty product or service stream and responsible for the longterm growth and success of their business line As experts in their area of focus they help the organization with market strategy and how to evolve our products and services with the market to achieve optimal growth and customer retention They must influence and lead a crossfunctional team of DRIs who are responsible for enabling the broader organization to uniquely support prospects and customers The Operations Program Managers are the de facto experts and ultimate authority on best in industry configurations They are tasked with creating an employee knowledge certification program that refreshes with regularity Specialty Program Managers work to ensure Operations is connected to deliver results that are positively felt by our customer base and impactful to our organization <p> <p>50 Customer Management <p> <ul><li>Develop a perspective on the Specialty market opportunity approach and business growth goals<li> <li>Collaborate with and influence a crossfunctional Specialty leadership team<li> <li>Influence Specialty business metrics scorecard and growth goals and leading progress readouts to the broader organization via quarterly business reviews QBR<li> <li>Support the development and maintenance of a specialtyspecific product roadmap and partner strategy<li> <li>Support product market launches as part of a cross functional team<li> <li>Partner with Specialty Market Lead ProductMkt to understand product roadmap strategic gaps and advocate for enhancements Facilitate information dissemination and adoption of new features Create customerfacing specialty roadmaps to be presented to customers<li> <li>Provide feedback on how messaging points are being received inmarket understand ongoing targeted market outreach Collaborate to drive customer and prospect communications<li> <li>Help articulate specialty support model to improve deal velocity Support prospect questions<li> <li>Understand training journey and provide insight into training opportunities and guidance on where to invest in additional training Act as an SME for training content<li> <li>Manage user groups and community pages for specialty<li> <li>Maintain onboarding playbooks as features are updated in collaboration with onboarding specialty leads Provide perspectives from Customer experiences postlive Facilitate reporting on implementations through lens of resource allocation people and playbooks readiness of badged resources recent postlive successes<li> <li>Surface opportunities to address issues across multiple Customers Rules RCM performance<li> <li>Surface opportunities to optimize case management process and inform agent training<li> <li>Facilitate information exchange between Customer Success Managers CSM and service tier teams<li> <ul><p>25 Communicate strategy and create feedback loops between Operations and Product <p> <ul><li>Work with your team to partner with product leaders and highlevel executives to influence their product strategy and shape the vision of athenahealth products<li> <li>Educate and inspire cross functional teams with the latest emerging market trends direct customer feedback and analysis to elevate athenahealths overall product capabilities and offerings<li> <li>Evaluate and help to respond to top product optimization opportunities from clients support resolution of product related prospect amp client escalations<li> <ul><p>10 Ensure productmarket fit for new and existing products <p> <ul><li>Inform the development of content and communication for the product launch strategy<li> <li>Assist in executing the gotomarket strategy for new product launches including coordination of client engagement feedback and contracting<li> <li>Support value proposition including development of marketfacing proof points packaging pricing framework and PampL where applicable<li> <ul><p><b>Education amp Experience Required<b> <p> <ul><li>Bachelors Degree Preferred<li> <li>35 years experience as a project manager or program lead supporting one of the designated 6 specialties and must be at the manager cohort or above for consideration<li> <li>58 years of relevant experience in Professional Services Sales Customer Support or Customer Success Management<li> <li>Strong proficiency in Microsoft Office Suite specifically Excel Word and PowerPoint<li> <li>Ability to travel 1015 nationwide<li> <ul><p><b>Knowledge amp Skills <b> <p> <ul><li>Demonstrated project management and presentation skills<li> <li>Demonstrated strong written and verbal communication skills<li> <li>Proven ability to influence both customers and internal stakeholders<li> <li>Proven ability to manage and prioritize multiple projects while paying strict attention to detail<li> <li>Excellent listening skills and use of discovery questions<li> <li>Comfortable handling difficult and escalated conversations with internal and external stakeholders<li> <li>Ability to selfmanage and participate effectively as part of an extended crossfunctional team<li> <li>Strong communication skills including the ability to influence senior executives and lead presentations to external audiences<li> <li>Creatively challenges the status quo to find new ways of working looks for the opportunities that arise during times of change readily adapts to new technologies processes roles<li> <ul><p><b>About athenahealth<b> <p> <p><b>Heres our vision <b>To create a thriving ecosystem that delivers accessible highquality and sustainable healthcare for all <p> <p><b>Whats unique about our locations<b> <p> <p>From an historic 19th century arsenal to a converted landmark power plant all of athenahealths offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams Our 10 offices across the United States and India plus numerous remote employees all work to modernize the healthcare experience together <p> <p><b>Our company culture might be our best feature<b> <p> <p>We dont take ourselves too seriously But our work Thats another story athenahealth develops and implements products and services that support US healthcare Its our chance to create healthier futures for ourselves for our family and friends for everyone <p> <p>Our vibrant and talented employees or athenistas as we call ourselves spark the innovation and passion needed to accomplish our goal We continue to expand our workforce with amazing people who bring diverse backgrounds experiences and perspectives at every level and foster an environment where every athenista feels comfortable bringing their best selves to work <p> <p>Our size makes a difference too We are small enough that your individual contributions will stand out but large enough to grow your career with our resources and established business stability <p> <p>Giving back is integral to our culture Our athenaGives platform strives to support food security expand access to highquality healthcare for all and support STEM education to develop providers and technologists who will provide access to highquality healthcare for all in the future As part of the evolution of athenahealths Corporate Social Responsibility CSR program weve selected nonprofit partners that align with our purpose and let us foster longterm partnerships for charitable giving employee volunteerism insight sharing collaboration and crossteam engagement <p> <p><b>What can we do for you<b> <p> <p>Along with health and financial benefits athenistas enjoy perks specific to each location including commuter support employee assistance programs tuition assistance employee resource groups and collaborative workspaces some offices even welcome dogs <p> <p>In addition to our traditional benefits and perks we sponsor events throughout the year including book clubs external speakers and hackathons And we provide athenistas with a company culture based on learning the support of an engaged team and an inclusive environment where all employees are valued <p> <p>We also encourage a better worklife balance for athenistas with our flexibility While we know inoffice collaboration is critical to our vision we recognize that not all work needs to be done within an office environment fulltime With consistent communication and digital collaboration tools athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation <p> <p>athenahealth is committed to a policy of equal employment opportunitythats why we recruit and hire applicants without regard to race color religion sex including pregnancy national origin disability age sexual orientation veteran status genetic information gender identity gender expression or any other factor prohibited by law Were happy to provide a reasonable accommodation for those with a disability to complete any part of the application process If you are unable to access or use this online application process and need an alternative method for applying please contact us at taoperationsathenahealthcom for assistance <p> <p>httpswwwathenahealthcomcareersequalopportunity<p>
Source-to-Pay Operations Solutions Consultant (Pre-Sales) - Finance and Supply Chain Workflows
Company: ServiceNow
Location: Boston, MA
Posted Mar 11, 2024
<p><b>Company Description<b><br >At ServiceNow our technology makes the world work for everyone and our people make it possible We move fast because the world cant wait and we innovate in ways no one else can for our customers and communities By joining ServiceNow you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity We know that your best work happens when you live your best life and share your unique talents so we do everything we can to make that possible We dream big together supporting each other to make our individual and collective dreams come true The future is ours and it starts with you <br >With more than 7700+ customers we serve approximately 85 of the Fortune 500® and were proud to be one of FORTUNE 100 Best Companies to Work For® and Worlds Most Admired Companies™<br >Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow<br >Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply At ServiceNow we are committed to creating an inclusive environment where all voices are heard valued and respected We welcome all candidates including individuals from nontraditional varied backgrounds that might not come from a typical path connected to this role We believe skills and experience are transferrable and the desire to dream big makes for great candidates<br ><b>Job Description<b><br >ServiceNow is changing the way people work With a serviceorientation toward the activities tasks and processes that make up daytoday work life we help the modern enterprise operate faster and be more scalable than ever before We are redefining markets and changing the perception of Service Management for the enterprise Our cloud platform allows the procurement organization to engage and empower their employees freeing themselves to focus on the most strategic matters<br >Were disruptive ServiceNow is acquiring new procurement service management customers at an incredible pace To sustain our explosive growth we are looking for driverspeople who thrive on delivering results and live for the next big challenge We seek to employ the brightest and most forwardthinking talent on the planet were looking for professionals who arent content with the status quopeople who are more interested in how things could become Accelerate your career and succeed in an environment where you can make an impact daily We invite you to join in to stand out<br >We work hard but try not to take ourselves too seriously We are highly adaptable and constantly evolving We are passionate about our product and we live for our customers We have high expectations and a career at ServiceNow means challenging yourself to always be better and inspiring each other to be better as well<br >As a strategic member of our sales team you will have a major impact on our success As an SourcetoPay Solution Consultant you will be responsible for devising sales strategies identifying customer challenges and pain and crafting a message that speaks to relevant differentiated value Connecting with your audience establishing credibility the ability to learn quickly along with a startup mentality is essential <br ><strong>What you get to do in this role<strong><br ><p><ul><li>Lead from the front by formulating strategies and approaches to establish credibility for ServiceNows SourcetoPay Operations solution<li> <li>Create compelling credibility and persuasive conversations that elevate our technology in the marketplace<li> <li>Help develop programs that enable our sales colleagues to communicate the value of procurement operations management on the ServiceNow platform<li> <li>Establish yourself as both a domain and solution expert for both internal enablement as well as customer engagement<li> <li>Be willing to broaden your expertise as we continue to develop solutions for procurement services<li> <li>Work with Product Management and Development team members to enhance ServiceNow products with new features that anticipate customer needs<li> <li>Share best practices and known solutions with colleagues to enhance the quality and efficiency of other team members<li> <li>Stay current on competitive analyses and trends impacting procurement services<li> <li>Communicate with both business and technical decision makers<li> <li>Supporting Marketing events user conferences trade shows analyst demonstrations webinars etc<li> <ul><p><br ><b>Qualifications<b><br ><strong>In order to be successful in this role we need someone who has<strong><br ><p><ul><li>A complete and thorough understanding of the needs and challenges facing todays procurement organizations<li> <li>7+ years of Solution Consulting experience working with finance and procurement solutions or comparable experience working with the ServiceNow Platform<li> <li>5+ years working with procurement or finance management systems<li> <li>Proven presales skills excellent communication skills in speaking to relevant value in a way thats compelling and memorable<li> <li>Passionate about evangelizing our capabilities across internal communication platforms<li> <li>Ability to establish credibility with executives business decision makers and technical influencers<li> <li>Selfstarter ability to effectively complete tasks and projects with minimal supervision<li> <li>Proficiency with the ServiceNow Platform or prior and current technical expertise in web technology and the ability to learn new technology<li> <li>Experience working collaboratively with product management product marketing and product development<li> <li>Ability to effectively communicate the ServiceNow value proposition and key differentiators to prospects<li> <li>A high degree of passion energy drive and willingness to travel frequently approximately 50 regional travel<li> <li>Flexible with creative problemsolving skills<li> <ul><p><br >We provide competitive compensation generous benefits and a professional atmosphere This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business<br ><b>Additional Information<b><br >ServiceNow is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law<br >At ServiceNow we lead with flexibility and trust in our distributed world of work Click here to learn about our work personas flexible remote and requiredinoffice<br >If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact us at talentacquisitionservicenowcom for assistance<br >For positions requiring access to technical data subject to export control regulations including Export Administration Regulations EAR ServiceNow may have to obtain export licensing approval from the US Government for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the US Government<br >Please Note Fraudulent job postingsjob scams are increasingly common Click here to learn what to watch out for and how to protect yourself All genuine ServiceNow job postings can be found through the ServiceNow Careers site <br >From Fortune © 2022 Fortune Media IP Limited All rights reserved Used under license<br >Fortune and Fortune Media IP Limited are not affiliated with and do not endorse products or services of ServiceNow<p>
Customer Support Operations
Company: Withings
Location: Boston, MA
Posted Mar 12, 2024
<p>Withings is on a mission to be the trusted leader in clinicalgrade smart health devices Already the leading innovator of smart scales our product portfolio includes connected scales connected blood pressure monitors sleep monitors thermometers and healthactivity wearables <p> <p>Today our products enable a diverse and growing set of innovators in the healthcare industry to better take care of their patients From chronic condition management to remote patient monitoring and clinical research Withings has dedicated solutions that provide the richest array of accurate realworld data thanks to our complete ecosystem of connected devices data connectivity options and our remote patient monitoring platform <p> <p>Reporting directly to the CoE The Senior Customer Support Operations Lead serves as the PoC between our BPOs and Withings as a whole They are in charge of ensuring our BPOs meet and exceed our SLAs while minimizing costs <p> <p>This role will be required to come onsite in a hybrid capacity to our 225 Franklin Street Boston MA location Tuesday Wednesday and Thursdays <p> <p>Manage Call Centers Performance and Quality <p> <ul><li>Proactively work with call center management on a daily basis to ensure agent performance meets our goals eg Productivity SLA and other KPIs <li> <ul><ul><li>Build and manage all the reporting to track performance and the quality of service provided to improve agent productivity<li> <ul><ul><li>Manage agents tools and accesses Check in and out Zendesk Backend Magento kBase and PlayVox Ensure agents have uninterrupted access to tools and resources reporting and resolving any issues as these appear<li> <ul><ul><li>Work with Customer Support Teams to ensure we maintain high CSAT during crisis events<li> <ul><ul><li>Work with Tools amp Processes Team to best manage existing channels and identify new ones to keep up with industry trends and ensure KPIs are met<li> <ul><p>Management Call Centers OPEX Operational Expenses <p> <ul><li>Build a robust forecasting process to ensure BPOs are staffed accordingly to reach the SLA and CSAT goals<li> <ul><ul><li>Manage contractual obligations with BPOs including financial and performance<li> <ul><ul><li>In coordination with finance and management monitor spending to ensure its in line with the planned budget<li> <ul><ul><li>Identify and implement strategies to decrease the cost per ticket by improving the productivity of agents and decreasing the contact rate<li> <ul><ul><li>Support B2B team to scale Health Solutions customer service<li> <ul><p><strong>Requirements<strong> <p> <ul><li>Minimum of 3 years proven experience in a similar role Operations project management customer service<li> <li>Experience in tech required and healthcare or health tech is a plus <li> <li>French is a plus <li> <li>Understanding of contact center operations customer service strategies and industry best practices<li> <li>Exceptional communication and interpersonal skills with the ability to interact effectively with customers team members and stakeholders at all levels<li> <li>Analytical mindset with the ability to interpret data and insights to drive informed decisionmaking as well as to build forecasting models<li> <li>Proven problemsolving skills and the ability to make effective decisions under pressure<li> <li>Flexibility to adapt to changing priorities and work in a fastpaced dynamic environment<li> <li>Proficiency in using customer service software CRM systems Zendesk is a plus and tools as well as in office tools Microsoft Excel and PowerPoint Notion Atlassian<li> <li>Customercentric mindset with a passion for delivering exceptional customer experiences<li> <li>Occasional estimated 34 trips per year international travel required to France Philippines Spain <li> <ul><p><strong>Benefits<strong> <p> <p><strong>As youre making the world a healthier place for others we strive to make it a healthier place for you <strong> <p> <ul><li>Health Care offerings including options with no employee paid premiums <li> <li>All employees receive One Medical and Talkspace memberships<li> <li>6 retirement plan match 401k<li> <li>Life insurance amp disability options at no cost to you <li> <li>Competitive Paid Time Off plans vacation sick amp public holidays<li> <li>Family Leave Maternity Paternity<li> <li>Wellness and preventative care reimbursements<li> <li>Daily lunch stipends<li> <li>Employer funded HSAs<li> <li>Healthcare amp Dependent Care FSA<li> <li>Employer funded commuter FSA<li> <li>Biketowork benefit<li> <li>Own and beta test all of our products<li> <li>Flexible hybrid work<li> <ul><p>Equal Opportunity at Withings <p> <p>At Withings we know that diversity equity and inclusivity are paramount to fostering innovation We rely on the unique skill sets life experiences and perspectives of each team member to accomplish our missioncreating technology that people love to make better health part of everyday life <p> <p>Accommodations <p> <p>If there is anything we can do to accommodate you to participate fully in the recruitment or interview process please let us know by reaching at to USHRwithingscom<p>
CQV Project Manager Senior 1
Company: CAI
Location: Boston, MA
Posted Mar 11, 2024
<div><u>Position Description<u><div> <p>Our project managers are technical leads first with a strong background in CQV strategy development and field execution We look for culture fit above all our people are our most important asset and great people make great teams Our ideal project manager will have experience managing projects of $1m or more and have managed teams of at least 68 engineers and consultants on defined scopes of work<p> <p><br ><p> <p>A successful CAI PM will need to show direct responsibility for scopeschedulebudget for project experience We love experienced generalists but if youre a CQV SME in facilities clean utilities upstream and downstream biotech equipment single use disposable or aseptic fill finish manufacturing wed like to talk to you A PMP is great but youll need the experience if you want to run with a CAI team On any given day you might be leading a budget review meeting leading a daily huddle with your team reviewing a summary report writing a protocol or supporting your team executing in the field CAI PMs are active multifaceted roles desktop PMs need not apply The CAI project manager typically reports to either a client manager or an area manager<p> <p> <p> <p><b>Requirements include<b><p> <div><u>Requirements Include<u><div> <p>BS in a science or engineering field or equivalent experience <p> <p><b>48 years Experience<b> commissioning and qualifying biopharma systems equipment and systems <p> <p>Experience with risk assessments qualification protocols commissioning planstest scripts and summary reports is desired Experience with CIPSIP is desired <p> <p>Excellent skill in leading teams to perform complex tasks under pressure<p> <p>Excellent problemsolving skills<p> <p>Proficient and experienced with various Project Management software tools<p> <p>Customerservice focused<p> <p>Three 3 or more years serving as a program or project manager for life science projects with budgets of $1MM+ Demonstrated success in leading your team to achieve defined goals Similar experience in industries other than life sciences will be considered<p> <p><br ><p> <div><u>Other Requirements<u><div> <p>Excellent oral and written communication skills in English<p> <p>Able to travel domestically and internationally as required <p> <p>Able to work paid overtime <p> <p>Able to work in the US without sponsorship now or any time in the future <p> <p><br ><p> <p><b>About CAI<b><p> <p>CAI is a 100 employeeowned company established in 1996 that has grown to more than 800 people worldwide We provide commissioning qualification validation startup project management and other consulting services associated with operational readiness to FDA regulated and other missioncritical industries<p> <p><b> <b><p> <p><b>Meeting a Higher Standard<b><p> <p>Our approach is simple we put the clients interests first we do not stop until it is right and we will do whatever it takes to get there<p> <p>As owners of CAI we are committed to living our Foundational Principles both professionally and personally<p> <p>We act with integrity<p> <p>We serve each other<p> <p>We serve society<p> <p>We work for our future<p> <p> <p> <p>With employee ownership one persons success is everyones success we work diligently to accomplish team goals We place Team Before Self demonstrate Respect for Others and possess a CanDo Attitude our core values That is how we have grown exponentially<p> <p><span> <span><p> <p><b>Benefits<b><p> <p>Our fulltime positions offer competitive compensation and benefits which include up to 15 retirement contribution 24 days PTO and 5 sick days per year health insurance at extremely low cost to employee financial support for both internal and external professional education as well as 70 long term disability paid for by the company<p> <p><span>LIMR1<span><p> <p> <p><p>We are an equal opportunity employer we are proud to employ veterans and promote diversity and inclusion in our workplace Diversity is a strength for our global company We pledge that CAI will be operated in a way that is fair and equitable to all our employees our customers and the broader society<p> <p> <p> <p>This job description is not all inclusive and you may be asked to do other duties CAI will also consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Act FCA Fair Chance Ordinance FCO<p> <p><p>
VP, Regional Small Business Leader
Company: W. R. Berkley Corporation
Location: Boston, MA
Posted Mar 12, 2024
<p><strong>Company Details<strong> <p> <p>Founded in 1967 W R Berkley Corporation has grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States <p> <p>Along the way weve been listed on the New York Stock Exchange become a Fortune 500 Company joined the SampP 500 and seen our gross written premiums exceed $10 billion <p> <p>Today the Berkley brand comprises more than 50 businesses worldwide and is divided into two segments Insurance and Reinsurance amp Monoline Excess Led by our Executive Chairman founder and largest shareholder William R Berkley and our President and Chief Executive Officer W Robert Berkley Jr WR Berkley Corporation is wellpositioned to respond to opportunities for future growth Guidewire commercialinsurance <p> <p><strong>This role will be based in one of our offices in New England specifically CT MA ME or NH We offer a hybrid work schedule with 4 days in the office and 1 day remote where it makes sense to do so<strong> <p> <p>The company is an equal opportunity employer LIAV1 LIHybrid <p> <p><strong>Responsibilities<strong> <p> <p>The <strong>VP Small Commercial<strong> plays a critical role in the development and execution of WRBCs Regional small business strategy in support of the companies that operate across the continental US This role collaborates closely with senior leadership to build customer personas deliver market differentiators provide technical expertise and foster alignment between business and technology This leader provides a shared vision of the future ensuring companies can profitability grow their small business portfolio expand their appetites leverage common platforms maximize operational efficiencies and provide a superior customer experience <p> <p><strong>Well count on you to<strong> <p> <ul><li>Implement a fully integrated digital solution that provides a simple seamless experience and meets our agents where they do business <li> <li>Provide regional companies with resources to help market and sell new digital platforms and capabilities to their associates agents and insureds<li> <li>Lead the design of insurance products and technology platforms that enable efficiency in the quotebindissue space<li> <li>Develop underwriting rules that streamline automation and straight through processing STP in support of growth and profitability objectives<li> <li>Serve as a liaison and escalation point for underwriting staff on system integrations product operations analytics appetite and referrals<li> <li>Collaborate with our business partners to grow and constantly improve the business portfolio <ul><li>Professionals at our regional companies that effectively develop and underwrite the business with our agency partners<li> <li>Actuarial and data scientist teams to create worldclass pricing stratification<li> <li>Operations team to develop streamlined workflows with data and metrics regarding STP turnaround time referral triggers issuance and endorsements<li> <ul><li> <li>Be a thought leader for expansion within small commercial <ul><li>Collaborate with regional companies and conduct market analysis to identify potential industry expansion<li> <li>Create go to market strategy for new industry segments including marketing training communications and underwriting guidelines<li> <li>Maintain the portfolio business in a profitable manner<li> <li>Collaborate with technology partners to enable products for digital agency distribution<li> <li>Enhance product solutions for book consolidation opportunities<li> <ul><li> <ul><p><strong>Qualifications<strong> <p> <p><strong>What you need to have<strong> <p> <ul><li>Bachelors degree from fouryear College or University<li> <li>Strong insurance industry knowledge and underwriting acumen<li> <li>10+ years of experience in the <strong>small commercial insurance <strong>business strategy and ecosystem development<li> <li>Ability to travel 25<li> <li>Excellent communication collaboration and interpersonal skills<li> <li>Project management skills<li> <ul><p><strong>What makes you stand out<strong> <p> <ul><li>Leadership skills to lead through influence<li> <li>A natural curiosity with a passion for learning and seeking innovative improvements<li> <li>A proven track record of building and maintaining strong business relationships with insureds agents amp brokers<li> <li>Experience in implementing <strong>Guidewire<strong> platforms<li> <li>Ability to navigate ambiguity<li> <ul><p><strong>Additional Company Details<strong> <p> <p>We do not accept any unsolicited resumes from external recruiting agencies or firms <p> <p>The company offers a competitive compensation plan and robust benefits package for full time regular employees <p> <p>The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role the skills education training credentials and experience of the candidate and other conditions of employment <p> <p><strong>Sponsorship Details<strong> <p> <p>Sponsorship not Offered for this Role<p>
Power Sales Associate - New England
Company: Savant Systems
Location: Boston, MA
Posted Mar 12, 2024
<p><b>Company Description<b> <p><p>Savant Systems Inc a recognized leader in home control and automation is one of the fastestgrowing smart home companies in the luxury and midmarkets Its powerful Pro technology brings climate lighting entertainment security and energy together in a single award winning application interface for homeowners<p> <p>Savant Power is focused on developing sustainable energy solutions for homes businesses and utilities With Savant Power homeowners can view available green energy production dynamically control consumption and reduce their overall carbon footprint We work closely with all divisions of Savant and GE Lighting a Savant Company<p> <p><b>Job Description<b> <p><p><strong>This is a remote position however we need to hire someone currently living in New England who can cover this sales territory<strong><p> <p><u>Compensation structure is base salary + uncapped commission<u><p> <p>Power Sales Associates are responsible for executing sales programs and initiatives aimed at driving the sales of power lighting and climate products through electrical and solar distributors Sales Associates build strong relationships with electrical contractors solar installers and builders as well as distribution staff <p> <p><br ><p><p><strong>Power Sales Associates are responsible to <strong><p> <ul><li>Drive the sales of Savant power lighting and climate through electrical and solar contractors looking to expanding their offering and profitability to include load management battery storage systems EV Car Charging smart lighting and smart climate <li> <li>Support the opening of new distributor branch locations including <ul><li>Educating outside and inside sales team<li> <li>Identifying opportunities for brand building and category education through electrical and solar distribution branches including managing product demos educationmarketing material signage etc<li> <li>Generating demand from local electrical and solar contractors<li> <li>Hosting and conducting local sales education and training events to prospective electrical and solar contractors driving initial sales adoption on smart power products<li> <li>Supporting the onboarding process of new electrical and solar contractors including providing support with designing and quoting load management and battery storage into projects <li> <ul><li> <li>Educate local builders on the benefits and investment return for the inclusion of power monitoring and management systems as well as support the education of their clients at national and local events <li> <li>Understand the scalability of Savant solutions from entry level main use monitoring to whole home microgrid and be able to recommend a solution for every project including additive smart home features like smart lighting and climate <li> <li>Achieve sales quotas and activity benchmarks including quarterly and annual revenue quotas and productcustomer adoption targets <li> <ul><p><b>Qualifications<b> <p><ul><li><strong>Current residence in MA RI CT NH VT ME<strong><li> <li>3+ years of experience with the smart home builder or electrical markets including experience with the specification and construction process <li> <li>Bachelors degree in a relevant discipline or 3+ years of technical product sales<li> <li>Knowledge of sales principles methods practices and techniques<li> <li>Able to build and maintain lasting relationships with customers<li> <li>Exceptional written and verbal communication and presentation skills Excellent listening skills<li> <li>Excellent computer skills including programming experience Keynote proficiency iPadiPhone applications webinar platforms etc <li> <li>Ability to adapt priorities in a fast paced and changing environment<li> <li>Selfmotivated with high energy and an engaging level of enthusiasm<li> <li>Ability to work a variable schedule with ability for extensive quarterlymonthly travel<li> <li>Experience with ERP and customer relationship management software<li> <ul><p><b>Additional Information<b> <p><p>Savant Systems Inc Savant provides equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion creed national origin ancestry sex including pregnancy gender including gender identity gender nonconformity and status as a transgender or transsexual individual age sexual orientation physical or mental disability citizenship genetic information domestic violence victim status past current or prospective service in the uniformed services or any other characteristic protected under applicable federal state or local law This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training<p> <p>Savant does not seek or accept unsolicited resumes or CVs from recruitment agencies We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Savant and the recruitment agency or party requesting payment of a fee<p> <p>All your information will be kept confidential according to EEO guidelines<p> <p><br ><p>
Senior Quality Assurance Specialist, Global Product Quality
Company: Cerevel Therapeutics
Location: Boston, MA
Posted Mar 12, 2024
<p><b>Company Overview<b><p> <p><br ><p> <p>Cerevel Therapeutics is dedicated to unraveling the mysteries of the brain to treat neuroscience diseases We are tackling neuroscience diseases with a differentiated approach that combines expertise in neurocircuitry with a focus on receptor selectivity Our portfolio of precommercial neuroscience assets targets a broad range of central nervous system CNS disorders including schizophrenia epilepsy Parkinsons disease and substance use disorder <p> <p> <p> <p>Headquartered in the Greater Boston area we are bold thinkers deep experts resilient pathfinders and transparent partners who push the boundaries of scientific understanding to unlock breakthrough CNS therapies that have real impact on peoples lives<p> <p> <p> <p>Cerevel aspires to develop and nurture a culture characterized by trust respect courage curiosity and compassion with a relentless focus on mission and results Our patientcentricity guides our purpose how we treat each other and what we work on every day The successful candidate will bring their own unique thinking and approach to Cerevel while sharing our core values and convictions<p> <p><br ><p> <div><u><b>Role Summary<b><u><div> <p><br ><p> <p><span>The Senior QA Specialist Global Product Quality implements and maintains the quality systems and tools required to manage and monitor the quality and compliance of GMP vendors that are utilized in the manufacturing packaging testing and distribution of Cerevel products<span><p> <p><b>Key Responsibilities<b> <p><ul><li>Ensure GMP compliance for outsourced manufacturing packaging labeling testing amp distribution activities<li> <li>Review GMP documentation such as Master Batch Records Specifications Analytical Test Methods Stability ProtocolsReports Validation ProtocolsReports Change Controls and Label Proofs in support of manufacturing testing and packaginglabeling at various vendors<li> <li>Review executed batch records and analytical data to ensure timely disposition of drug substances drug products and finished goods for use in clinical trials and commercial operations<li> <li>Review product quality investigations including but not limited to quality events deviations CAPAs out of trend OOT out of specification OOS product quality complaints associated with manufacturing and analyticalstability testing<li> <li>Ensure investigations are robust and properly documented including root cause analysis product quality impact assessment CAPA<li> <li>Work proactively and effectively with vendors and respective Cerevel business functions to identify and mitigate quality risksissues that may arise to maintain compliance and preserve projects timelines Escalate issues to Manager in timely manner<li> <li>Work collaboratively with Global Quality staff and other functional area partners to ensure GMP compliance with Cerevel and regulatory requirements<li> <li>Support enhancements to electronic quality management system and other continuous improvement activities<li> <li>Authorupdate Standard Operating Procedures Work Practices and other related documents<li> <li>Additional responsibilities may be assigned based on business needs of a growing organization<li> <ul><p><b>Required Qualifications<b> <p><ul><li>45 years of related experience in pharmaceutical industry in Quality Assurance or Quality Control role supporting GMP Activities for clinical trials andor commercial products<li> <li>Understanding of GMP requirements and the drug development process<li> <li>Technical writing experience writing investigations performing root cause analysis and identifying CAPAs<li> <li>Ability to handle interactions and resolve issues with internal customers and vendors in a tactful professional and effective manner<li> <li>Highly motivated flexible and able to respond quickly to shifting priorities and meet deadlines with excellent organizational skills and attention to detail<li> <li>Strong verbal and written communication skills<li> <li>Experience in authoring and implementing SOPs<li> <li>Experience working in electronic quality management systems Veeva or equivalent<li> <li>Ability to travel as needed may be up to 20<li> <ul><p><b>Desired Qualifications<b> <p><ul><li>Small molecule experience<li> <ul><p><b>Education<b> <p><ul><li>Bachelors degree in life science field or equivalent or engineering field relevant to pharmaceutical development preferred<li> <ul><p> <p><p>Cerevel is an Equal Opportunity Employer and does not discriminate on the basis of race religion color sex gender identity sexual orientation age nondisqualifying physical or mental disability national origin veteran status or any other characteristic protected by applicable law<span> <span><p> <p><p>
OneSource Support Specialist (CST)
Company: Alexion Pharmaceuticals, Inc.
Location: Boston, MA
Posted Mar 12, 2024
<p><b>This is a fully remote role based in the United States Ideal candidate will reside within the time zone of the support territory CST though all qualified candidates will be considered The hours for this role would be<b> <b>8305pm CST<b> <b>Role may require up to 10 travel to existing Alexion sites Travel needs may be higher during new hire trainings and refresher trainings <b> <p> <p><b>This is what you will do<b> <p> <p>The OneSource Support Specialist is a hightouch Patient Support Program PSP role within the Patient Services Department centered on delivering exceptional and personalized support to patients within the Alexion Rare Disease patient journey Working as part of a Regional Care Team the OneSource Support Specialist serves as the primary point of contact to patients and caregivers throughout their treatment journey from initial onboarding of product through longterm customized treatment adherence support OneSource Support Specialist provide disease state education treatment support through community connections and access support for patients with rare and ultrarare diseases OneSource Support Specialist ensure patient treatment compliance and provide resolutions to nonclinical treatment issues for patients through communication and collaboration with both internal crossfunctional partners and external stakeholders <p> <p><b>You will be responsible for<b> <p> <ul><li>Providing exceptional initial onboarding experience and long term adherence support<li> <li>Share materials on the disease diagnosis community resources and treatment support<li> <li>Maintain and communicate uptodate knowledge of the resources available as needed including approved external resources<li> <li>Place the required welcome calls to patients to introduce the OneSource program and confirm requiredrequested support<li> <li>Communicate Benefit Investigation BI results with patients and HCP and help interpret them as needed<li> <li>Inform patient of financial support eligibility based on available programs<li> <li>Enroll patient in Alexion financial assistance programs as eligible or refer to external support programs as appropriate<li> <li>Proactively conduct routine andor yearend reverification of coverage outreach by working with patients and caregivers healthcare providers insurance companies and Alexion colleagues<li> <li>Connect patients to the Alexion patient community and inform them about available advocacy groups for their disease<li> <li>Assist patients in receiving required vaccinations either through Alexion or other vaccination locations<li> <li>Efficiently navigate CRM documentation and other required record keeping during all patient interactions as to maintain high visibility into patient case status<li> <li>Properly and immediately report Adverse Events during any customer interactions in the PV Event Reporting Tool<li> <ul><ul><li>Act as the primary coordinator of all HCP needs across onboarding from case creation to product delivery and ongoing support through lifetime of product use<li> <li>Coordinate with other appropriate HCP facing roles and cross functional partners to respond to questions from physicians and office staff and address any issues<li> <li>Communicate with HCPs to confirm requiredrequested support or obtain missing information<li> <li>Proactively and effectively consult with and engage the appropriate internal cross functional partners to resolve barriers quickly <li> <li>Maintain working understanding of the reimbursement process and leverage knowledge to communicate with internal and external stakeholders while insurance approval is being obtained and work with appropriate field specialists for denialappeal support<li> <ul><ul><li>Trigger initiation of adherence program on conclusion of onboarding and connect with patients through defined channels for the determined touchpoints based on productspecific programs<li> <li>Educate prescribed patients and their caregivers regarding how to prepare for and what to expect during the longterm adherence of the Alexion product or switching from one Alexion product to another<li> <li>Provide emotional support for patients and caregivers on continued administration of Alexion products<li> <ul><p><b>Will also be crucial to<b> <p> <ul><li>Develop compliant and collaborative professional relationships with all relevant internal and external customers including but not limited to Patient Education Managers Field Reimbursement Managers Regional Account Managers Customer Operations Representatives Medical Accounts Access Specialists Specialty Pharmacies Site of Care staff and office coordinators<li> <ul><ul><li>Effectively escalate access issues by informing the right stakeholders of actions to be taken to resolve any pending items in a timely manner<li> <li>Collaboratively work with and share responsibilities with other Alexion members and external partners members for pull through of the target patient and HCP experience<li> <li>Participate in any role appropriate cross functional collaboration work egHypercare calls regional cross functional meetings One Alexion meetings<li> <li>Participate in other project work as needed<li> <ul><p><b>You will need to have<b> <p> <ul><li>Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience eg contact center nursing social service support healthcare customer service insurance reimbursement patient advocacy etc<li> <li>Welldeveloped effective communication collaboration and problemsolving skills as well as data entrycomputer literacy skills<li> <li>Ability to work independently be goaldirected and have strong organizational skills<li> <li>Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenancetraining of jobrelated skillsactivities<li> <li>Must be willing to adjust work schedules in response to department needs<li> <li>The duties of this role are generally conducted in an office environment As is typical of an officebased role employees must be able with or without an accommodation to use a computer engage in communications via phone email video and electronic messaging engage in problem solving and nonlinear thought analysis and dialogue collaborate with others maintain general availability during standard business hours<li> <ul><p><b>We would prefer for you to have<b> <p> <ul><li>BABS Degree is preferred patient contact center or patient support program experience is a plus<li> <li>Excellence at communicating over the phone and handling phone systems andor experience in a call recorded environment<li> <li>Familiarity with the relevant legal and regulatory components of the pharmaceutical and biotech industry<li> <li>Rare disease experience a plus<li> <li>Deep understanding of insurance coverage and reimbursement processes<li> <li>Familiarity with managed care and particularly buy and bill therapy as well as with reimbursement for infused therapies<li> <li>Experience dedicated to assisting patientscaregivers<li> <li>Demonstrated success working within high performing crossfunctional teams<li> <li>Strong empathetic communication and listening skills<li> <li>Ability to act with urgency flexibility and creativity to quickly get patients on therapy<li> <li>Strong organizational skills and ability to adapt to change and react constructively in a highenergy and fast paced environment<li> <li>Demonstrates initiative teamwork and accountability<li> <ul><p><b>Date Posted<b> <p> <p>08Mar2024 <p> <p><b>Closing Date<b> <p> <p>14Mar2024Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness The Company will not make decisions about employment training compensation promotion and other terms and conditions of employment based on race color religion creed or lack thereof sex sexual orientation age ancestry national origin ethnicity citizenship status marital status pregnancy including childbirth breastfeeding or related medical conditions parental status including adoption or surrogacy military status protected veteran status disability medical condition gender identity or expression genetic information mental illness or other characteristics protected by law Alexion provides reasonable accommodations to meet the needs of candidates and employees To begin an interactive dialogue with Alexion regarding an accommodation please contact accommodationsAlexioncom Alexion participates in EVerify <p> <p>AstraZeneca requires all US employees to be fully vaccinated for COVID19 but will consider requests for reasonable accommodations as required by applicable law<p>