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Communications and Engagement Lead, Anti-SLAPP Team
Company: Greenpeace USA
Location: Seattle, WA
Posted Sep 19, 2023
Greenpeace employees enjoy generous 401K matching and time-off for vacation, sick, personal, and parental leave. Applications will be reviewed on a rolling basis and will conclude once we have found the best candidate.Greenpeace is an Equal Opportunity Employer and does not discriminate on the basis of race, color, class, sex, gender, sexual orientation, disability, family/marital status, religion or other protected classes. After five years, staff are eligible for a paid sabbatical. The Lead oversees communications to advance our goals around SLAPP suits and protecting the right to protest, including development of overarching narratives, messaging, positioning, and media content. Our competitive benefits package for full-time employees includes medical, dental, and vision coverage with low contributions from staff. Greenpeace is committed to the growth and development of staff and fostering a creative workplace culture. For more information, check out our benefits plan.Only applicants eligible to work and live in the United States without any legal restrictions need apply for this opportunity.The salary range for this position is anticipated to be $87,900 - $90,000 and is commensurate with experience. If you require assistance applying to this opportunity, please contact [email protected]. BENEFITS:Greenpeace USA values a healthy work-life balance and has flexible, family-friendly employment policies. Through this work, the Lead plays a critical role in advancing the movement win around SLAPP suits, toxifying SLAPP use by corporations, and advancing federal anti-SLAPP legislation to protect the fundamental right to free speech for all Americans.The Communications and Engagement Lead, Anti-SLAPP Team, is an exempt, full-time, 12-month contract, benefits eligible role that can be based in any authorized Greenpeace state: CA, CO, CT, DC, FL, GA, IL, MD, ME, NC, NJ, NV, NY, OR, VA, WA (with preference given to candidates on the east coast), and reports to the Campaign Communications Director. The Communications and Engagement Lead, Anti-SLAPP Team will:Lead Development of Global and U.S. Overarching Communication StrategiesAdvance campaign objectives around combatting SLAPP suits, including telling the story of how Greenpeace is fighting the SLAPPs not just for ourselves but for the entire movement and beyond. Lead planning and coordination of global pushes for the campaign, including global spotlights and full power moments.Adapt key messages based on data-informed audience analysis to ensure maximum impact in the U.S. and other key geographies. Work closely with Greenpeace's legal team to ensure alignment with legal strategy.Collaborate with Anti-SLAPP Strategic Director, Anti-SLAPP campaign director, Anti-SLAPP Digital Strategist, as well as DOT and Marketing staff to identify and act on strategic opportunities to mobilize Greenpeace's network of supporters and activists as well as engage new audiences to simultaneously grow our base while advancing campaign goals. Media Relations & WritingManage media lists and proactively engage media on the Anti-SLAPP campaign, including to educate media and bridge corporate SLAPP strategies with the myriad fights the progressive movement is up against. Oversee and implement all strategic communications work to advance SLAPP campaign objectives, including writing statements, op-eds, and other materials and rigorously edit all public statements, news releases, and other output as required in consultation with the Campaign Communications Director. Co-produce and test outputs incorporating diverse voices and targeting a range of audiences. Coordination Across the Global Network and Within Greenpeace USAActively develop the working relationships necessary to ensure offices around the world participate in the campaign and campaign activities, and work closely with Greenpeace International, which is also a defendant in the Greenpeace Standing Rock Lawsuit.Develop plans with GPI and key NROs–as well as the GPUS Development Department–when opportunities arise to secure funding to help deliver agreed tactics and strategy.Ensure Greenpeace USA staff and global Media Hubs have a clear understanding of our SLAPP suit and strategy, the theories of change behind it, and what they can do to change the narrative on this work externally.Manage Coordination with External Audiences and Allies Cultivate and manage relationships with allies, including the Protect the Protest CoalitionBridge the gap between climate and anti-SLAPP work by maintaining relationships with key climate spaces such as People v Fossil Fuels.Where possible, cultivate and collaborate with unconventional allies who are invested in the right to free speech. Review and Manage Sign Off for Key Campaign Outputs Participate in and advise on communications and global project plans and outputs.Ensure all global output materials for the campaign are signed off by the campaign team, campaign communications director, and legal.Upon request from NROs, review regional engagement plans, pitches from creative agencies, communications outputs, and engagement materials.Minimum requirements for the Communications and Engagement Lead, Anti-SLAPP Team include:At least 8 years of experience in strategic communications, with an advanced understanding of, and proven track record in, delivering traditional media output for campaigns; previous experience with international issue-based advocacy a plus.Exceptional English writing and analytical skills, from the ability to draft opinion pieces to translating political strategies into audience and engagement centric communications, strategies, and outputs.Strong time and priority management, high level of self-motivation, proactive and can-do mentality, ability to work effectively under stressful conditions and across different time zones. Strong interpersonal relations and influencing skills, able to work effectively in a remote situation, and still build trust quickly with partners and colleagues in multidisciplinary and multicultural teams. Ability to lead and influence with a passion for excellence, to achieve agreed goals and to drive change without direct authority. Expert knowledge of the climate crisis and the ways that free speech is critical for efforts to combat it. Demonstrated experience in managing cross-cultural and geographically distributed teams. Willingness to travel internationally and work across multiple time zones. A demonstrated commitment to racial equity, gender justice, and to empowering low- and moderate-income communities through engagement activities. Additional qualifications for the Communications and Engagement Lead, Anti-SLAPP Team include, but are not limited to:Brings innovative ideas to the project, is able to think outside the box and has solid background in communications and media relations, storytelling, and messagingShowcases exceptional creativity, passion, proactivity and problem-solving skillsTrack record of developing creative campaign content that engages diverse communities, deepens relationships with existing supporters, and advances engagement goals and organizational capacityStrong project leadership and project planning skills to enable the delivery of projects to time, to budget and to deliver clear objectivesAbility to work collaboratively across multiple teams to enable the delivery of projects on time, to budget and to deliver clear objectivesAbility to cultivate and maintain strategic relationships with diverse stakeholdersClear understanding of the relationship between communications and campaigning and advocacy Sound judgment and willingness to make tough and strategic decisions when confronted with difficult choicesAbility to balance multiple projects at once, including both short-term responsive work and long-term capacity-building workCommitment to progressive values and peaceful direct action as a means to effect changeIf you want to save the world from climate change and believe in environmental justice, please submit an application on our careers page. Greenpeace is fighting this lawsuit not just for its own sake, but for everyone who depends on the right to free speech.The Communications and Engagement Lead, Anti-SLAPP Team, will lead the planning and implementation of an international and U.S. communications strategy on SLAPPs, guiding and weaving together the movement, legal, and narrative strategies required to fight back against our SLAPP suit–and win. To encourage public transportation use and biking, we offer subsidies for staff who choose to bike or ride mass transit to work.
Senior Solutions Manager
Company: Designit
Location: Seattle, WA
Posted Sep 06, 2023
The job posting is looking for a Senior Solution Manager to join the Global Customer Advocacy Program at Microsoft. The role involves driving impact with a leading client team, managing deliverables, and ensuring customer satisfaction. The ideal candidate has 8+ years of experience in consulting service delivery, strong business acumen, and excellent communication skills.
Senior Manager, Audit - Healthcare
Company: Wipfli
Location: Spokane, WA
Posted Sep 17, 2023
Other benefits include a 401(k) savings plan & profit share contribution, well-being incentive, education & certification assistance, flexible time off, family care leave, parental leave, family building benefits, cell phone reimbursement, and travel rewards. There are also many voluntary benefit offerings such as critical illness & accident insurance, legal, long term care, pet insurance, and ID theft protection, as well as firm-provided basic life/AD&D, short term disability, and long term disability coverage, with the option to purchase supplemental life/AD&D. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristics protected by federal, state, or local laws. In addition, in the State of Washington, we are committed to equal pay for equal work in accordance with Senate Bill 5761. Highlights include 6 health plan options (both HMO & PPO plans), as well as dental and vision coverage and an Employee Assistance Program. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at [email protected] supports equal pay for all. Wipfli cares about our associates and offers a variety of benefits to support your wellbeing. The pay range for this role is $120,000-$175,000. From hybrid schedules and flexible time off to training programs and mental wellness initiatives, we take care of our team.If you want to be in an environment where you can grow, feed your curiosity and make a difference, Wipfli is the place for you.Responsibilities:Lead and manage more complex accounting engagements within budget (includes developing a project/audit budget) and deadline expectationsManage expectations with engagement teams and clients through clear communicationManage multiple concurrent accounting engagements within budget and on scheduled deadlines.Continue advancement in technical audit and accounting capabilities and "soft skill" competencies.Identify, respond to, and resolve client issues working directly with client, or in collaboration with other team members.Manage, supervise, train, and lead staff through counsel, guidance, and coaching.Proactively seek out new business opportunities by participating in business/personal developments efforts working collaboratively others.Perform and support client billingQualifications:CPA License RequiredAt least 7 years of experience in public accounting auditing work, preferably with an industry alignmentAbility to travel as needed based on client assignmentsExperience working independently on multiple assignments or engagements, including in a virtual environmentManagement and/or mentoring experience with other staff membersExcellent verbal and written communication and interpersonal skillsWipfli is an equal opportunity/affirmative action employer. Wipfli is committed to providing reasonable accommodations for people with disabilities.
Communications and Engagement Lead, Anti-SLAPP Team
Company: Greenpeace USA
Location: Seattle, WA
Posted Sep 19, 2023
Greenpeace employees enjoy generous 401K matching and time-off for vacation, sick, personal, and parental leave. After five years, staff are eligible for a paid sabbatical. Our competitive benefits package for full-time employees includes medical, dental, and vision coverage with low contributions from staff. Applications will be reviewed on a rolling basis and will conclude once we have found the best candidate.Greenpeace is an Equal Opportunity Employer and does not discriminate on the basis of race, color, class, sex, gender, sexual orientation, disability, family/marital status, religion or other protected classes. Greenpeace is committed to the growth and development of staff and fostering a creative workplace culture. For more information, check out our benefits plan.Only applicants eligible to work and live in the United States without any legal restrictions need apply for this opportunity.The salary range for this position is anticipated to be $87,900 - $90,000 and is commensurate with experience. The Lead oversees communications to advance our goals around SLAPP suits and protecting the right to protest, including development of overarching narratives, messaging, positioning, and media content. If you require assistance applying to this opportunity, please contact [email protected]. COVID - 19:*As of Q1 2022, most Greenpeace employees are working from home due to COVID-19. In accordance with Greenpeace values to maintain a safe and healthy working environment, we have adopted a mandatory COVID-19 vaccination policy to safeguard the health of our employees, supporters, and the community at large from COVID-19. Through this work, the Lead plays a critical role in advancing the movement win around SLAPP suits, toxifying SLAPP use by corporations, and advancing federal anti-SLAPP legislation to protect the fundamental right to free speech for all Americans.The Communications and Engagement Lead, Anti-SLAPP Team, is an exempt, full-time, benefits eligible role that can be based in any authorized Greenpeace state: CA, CO, CT, DC, FL, GA, IL, MD, ME, NC, NJ, NV, NY, OR, VA, WA (with preference given to candidates on the east coast), and reports to the Campaign Communications Director. The Communications and Engagement Lead, Anti-SLAPP Team will:Lead Development of Global and U.S. Overarching Communication StrategiesAdvance campaign objectives around combatting SLAPP suits, including telling the story of how Greenpeace is fighting the SLAPPs not just for ourselves but for the entire movement and beyond. Lead planning and coordination of global pushes for the campaign, including global spotlights and full power moments.Adapt key messages based on data-informed audience analysis to ensure maximum impact in the U.S. and other key geographies. Work closely with Greenpeace's legal team to ensure alignment with legal strategy.Collaborate with Anti-SLAPP Strategic Director, Anti-SLAPP campaign director, Anti-SLAPP Digital Strategist, as well as DOT and Marketing staff to identify and act on strategic opportunities to mobilize Greenpeace's network of supporters and activists as well as engage new audiences to simultaneously grow our base while advancing campaign goals. Media Relations & WritingManage media lists and proactively engage media on the Anti-SLAPP campaign, including to educate media and bridge corporate SLAPP strategies with the myriad fights the progressive movement is up against. Oversee and implement all strategic communications work to advance SLAPP campaign objectives, including writing statements, op-eds, and other materials and rigorously edit all public statements, news releases, and other output as required in consultation with the Campaign Communications Director. Co-produce and test outputs incorporating diverse voices and targeting a range of audiences. Coordination Across the Global Network and Within Greenpeace USAActively develop the working relationships necessary to ensure offices around the world participate in the campaign and campaign activities, and work closely with Greenpeace International, which is also a defendant in the Greenpeace Standing Rock Lawsuit.Develop plans with GPI and key NROs–as well as the GPUS Development Department–when opportunities arise to secure funding to help deliver agreed tactics and strategy.Ensure Greenpeace USA staff and global Media Hubs have a clear understanding of our SLAPP suit and strategy, the theories of change behind it, and what they can do to change the narrative on this work externally.Manage Coordination with External Audiences and Allies Cultivate and manage relationships with allies, including the Protect the Protest CoalitionBridge the gap between climate and anti-SLAPP work by maintaining relationships with key climate spaces such as People v Fossil Fuels.Where possible, cultivate and collaborate with unconventional allies who are invested in the right to free speech. Review and Manage Sign Off for Key Campaign Outputs Participate in and advise on communications and global project plans and outputs.Ensure all global output materials for the campaign are signed off by the campaign team, campaign communications director, and legal.Upon request from NROs, review regional engagement plans, pitches from creative agencies, communications outputs, and engagement materials.Minimum requirements for the Communications and Engagement Lead, Anti-SLAPP Team include:At least 8 years of experience in strategic communications, with an advanced understanding of, and proven track record in, delivering traditional media output for campaigns; previous experience with international issue-based advocacy a plus.Exceptional English writing and analytical skills, from the ability to draft opinion pieces to translating political strategies into audience and engagement centric communications, strategies, and outputs.Strong time and priority management, high level of self-motivation, proactive and can-do mentality, ability to work effectively under stressful conditions and across different time zones. Strong interpersonal relations and influencing skills, able to work effectively in a remote situation, and still build trust quickly with partners and colleagues in multidisciplinary and multicultural teams. Ability to lead and influence with a passion for excellence, to achieve agreed goals and to drive change without direct authority. Expert knowledge of the climate crisis and the ways that free speech is critical for efforts to combat it. Demonstrated experience in managing cross-cultural and geographically distributed teams. Willingness to travel internationally and work across multiple time zones. A demonstrated commitment to racial equity, gender justice, and to empowering low- and moderate-income communities through engagement activities. Additional qualifications for the Communications and Engagement Lead, Anti-SLAPP Team include, but are not limited to:Brings innovative ideas to the project, is able to think outside the box and has solid background in communications and media relations, storytelling, and messagingShowcases exceptional creativity, passion, proactivity and problem-solving skillsTrack record of developing creative campaign content that engages diverse communities, deepens relationships with existing supporters, and advances engagement goals and organizational capacityStrong project leadership and project planning skills to enable the delivery of projects to time, to budget and to deliver clear objectivesAbility to work collaboratively across multiple teams to enable the delivery of projects on time, to budget and to deliver clear objectivesAbility to cultivate and maintain strategic relationships with diverse stakeholdersClear understanding of the relationship between communications and campaigning and advocacy Sound judgment and willingness to make tough and strategic decisions when confronted with difficult choicesAbility to balance multiple projects at once, including both short-term responsive work and long-term capacity-building workCommitment to progressive values and peaceful direct action as a means to effect changeIf you want to save the world from climate change and believe in environmental justice, please submit an application on our careers page. To encourage public transportation use and biking, we offer subsidies for staff who choose to bike or ride mass transit to work.
Distributor Manager
Company: Congo Brands
Location: Seattle, WA
Posted Sep 10, 2023
Congo Brands is a health and wellness brand that sells supplements, fitness snacks, hydration drinks, energy drinks, and more through e-commerce and retail partnerships. The company is on pace to become one of the World's most noted consumer product brand companies, with revenue growth increasing exponentially year over year.
Communications and Engagement Lead, Anti-SLAPP Team
Company: Greenpeace USA
Location: Seattle, WA
Posted Sep 19, 2023
Greenpeace employees enjoy generous 401K matching and time-off for vacation, sick, personal, and parental leave. Applications will be reviewed on a rolling basis and will conclude once we have found the best candidate.Greenpeace is an Equal Opportunity Employer and does not discriminate on the basis of race, color, class, sex, gender, sexual orientation, disability, family/marital status, religion or other protected classes. After five years, staff are eligible for a paid sabbatical. The Lead oversees communications to advance our goals around SLAPP suits and protecting the right to protest, including development of overarching narratives, messaging, positioning, and media content. Our competitive benefits package for full-time employees includes medical, dental, and vision coverage with low contributions from staff. Greenpeace is committed to the growth and development of staff and fostering a creative workplace culture. For more information, check out our benefits plan.Only applicants eligible to work and live in the United States without any legal restrictions need apply for this opportunity.The salary range for this position is anticipated to be $87,900 - $90,000 and is commensurate with experience. If you require assistance applying to this opportunity, please contact [email protected]. BENEFITS:Greenpeace USA values a healthy work-life balance and has flexible, family-friendly employment policies. Through this work, the Lead plays a critical role in advancing the movement win around SLAPP suits, toxifying SLAPP use by corporations, and advancing federal anti-SLAPP legislation to protect the fundamental right to free speech for all Americans.The Communications and Engagement Lead, Anti-SLAPP Team, is an exempt, full-time, 12-month contract, benefits eligible role that can be based in any authorized Greenpeace state: CA, CO, CT, DC, FL, GA, IL, MD, ME, NC, NJ, NV, NY, OR, VA, WA (with preference given to candidates on the east coast), and reports to the Campaign Communications Director. The Communications and Engagement Lead, Anti-SLAPP Team will:Lead Development of Global and U.S. Overarching Communication StrategiesAdvance campaign objectives around combatting SLAPP suits, including telling the story of how Greenpeace is fighting the SLAPPs not just for ourselves but for the entire movement and beyond. Lead planning and coordination of global pushes for the campaign, including global spotlights and full power moments.Adapt key messages based on data-informed audience analysis to ensure maximum impact in the U.S. and other key geographies. Work closely with Greenpeace's legal team to ensure alignment with legal strategy.Collaborate with Anti-SLAPP Strategic Director, Anti-SLAPP campaign director, Anti-SLAPP Digital Strategist, as well as DOT and Marketing staff to identify and act on strategic opportunities to mobilize Greenpeace's network of supporters and activists as well as engage new audiences to simultaneously grow our base while advancing campaign goals. Media Relations & WritingManage media lists and proactively engage media on the Anti-SLAPP campaign, including to educate media and bridge corporate SLAPP strategies with the myriad fights the progressive movement is up against. Oversee and implement all strategic communications work to advance SLAPP campaign objectives, including writing statements, op-eds, and other materials and rigorously edit all public statements, news releases, and other output as required in consultation with the Campaign Communications Director. Co-produce and test outputs incorporating diverse voices and targeting a range of audiences. Coordination Across the Global Network and Within Greenpeace USAActively develop the working relationships necessary to ensure offices around the world participate in the campaign and campaign activities, and work closely with Greenpeace International, which is also a defendant in the Greenpeace Standing Rock Lawsuit.Develop plans with GPI and key NROs–as well as the GPUS Development Department–when opportunities arise to secure funding to help deliver agreed tactics and strategy.Ensure Greenpeace USA staff and global Media Hubs have a clear understanding of our SLAPP suit and strategy, the theories of change behind it, and what they can do to change the narrative on this work externally.Manage Coordination with External Audiences and Allies Cultivate and manage relationships with allies, including the Protect the Protest CoalitionBridge the gap between climate and anti-SLAPP work by maintaining relationships with key climate spaces such as People v Fossil Fuels.Where possible, cultivate and collaborate with unconventional allies who are invested in the right to free speech. Review and Manage Sign Off for Key Campaign Outputs Participate in and advise on communications and global project plans and outputs.Ensure all global output materials for the campaign are signed off by the campaign team, campaign communications director, and legal.Upon request from NROs, review regional engagement plans, pitches from creative agencies, communications outputs, and engagement materials.Minimum requirements for the Communications and Engagement Lead, Anti-SLAPP Team include:At least 8 years of experience in strategic communications, with an advanced understanding of, and proven track record in, delivering traditional media output for campaigns; previous experience with international issue-based advocacy a plus.Exceptional English writing and analytical skills, from the ability to draft opinion pieces to translating political strategies into audience and engagement centric communications, strategies, and outputs.Strong time and priority management, high level of self-motivation, proactive and can-do mentality, ability to work effectively under stressful conditions and across different time zones. Strong interpersonal relations and influencing skills, able to work effectively in a remote situation, and still build trust quickly with partners and colleagues in multidisciplinary and multicultural teams. Ability to lead and influence with a passion for excellence, to achieve agreed goals and to drive change without direct authority. Expert knowledge of the climate crisis and the ways that free speech is critical for efforts to combat it. Demonstrated experience in managing cross-cultural and geographically distributed teams. Willingness to travel internationally and work across multiple time zones. A demonstrated commitment to racial equity, gender justice, and to empowering low- and moderate-income communities through engagement activities. Additional qualifications for the Communications and Engagement Lead, Anti-SLAPP Team include, but are not limited to:Brings innovative ideas to the project, is able to think outside the box and has solid background in communications and media relations, storytelling, and messagingShowcases exceptional creativity, passion, proactivity and problem-solving skillsTrack record of developing creative campaign content that engages diverse communities, deepens relationships with existing supporters, and advances engagement goals and organizational capacityStrong project leadership and project planning skills to enable the delivery of projects to time, to budget and to deliver clear objectivesAbility to work collaboratively across multiple teams to enable the delivery of projects on time, to budget and to deliver clear objectivesAbility to cultivate and maintain strategic relationships with diverse stakeholdersClear understanding of the relationship between communications and campaigning and advocacy Sound judgment and willingness to make tough and strategic decisions when confronted with difficult choicesAbility to balance multiple projects at once, including both short-term responsive work and long-term capacity-building workCommitment to progressive values and peaceful direct action as a means to effect changeIf you want to save the world from climate change and believe in environmental justice, please submit an application on our careers page. Greenpeace is fighting this lawsuit not just for its own sake, but for everyone who depends on the right to free speech.The Communications and Engagement Lead, Anti-SLAPP Team, will lead the planning and implementation of an international and U.S. communications strategy on SLAPPs, guiding and weaving together the movement, legal, and narrative strategies required to fight back against our SLAPP suit–and win. To encourage public transportation use and biking, we offer subsidies for staff who choose to bike or ride mass transit to work.
Escalated Accounts Agent (Polish)
Company: Blueprint Data Solutions
Location: Seattle, WA
Posted Sep 16, 2023
Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.If you need assistance or a reasonable accommodation to complete the application process, please reach out to: [email protected] believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:Medical, dental, and vision coverageFlexible Spending Account401k programCompetitive PTO offeringsParental LeaveOpportunities for professional growth and development This position requires frequent use of a computer monitor and visual acuity to perform email responses, prepare and analyze data; transcribe; extensive reading and online communication. FLSA - Job Classification: Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA) Salary RangePay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The employee will occasionally walk; will frequently use hands to finger, handle, grasp or feel; and reach with hands, wrists, or arms in repetitive motions. The employee will frequently use fingers for manipulation of computers (laptop and desktops) and telephone equipment including continuous 10-key, handwriting, use of mouse (or alternative input device), use of keyboard (or alternative input device), or sporadic 10-Key, telephone or telephonic headsets. This position will also frequently use other office productivity tools such as the printer/scanner. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. This role displays a passion for providing an optimal customer experience through the utilization of critical thinking and problem-solving skills. Duties/Responsibilities:&8239; Deliver world-class customer service by following established departmental policies, processes, and standards Manage and respond to customer support tickets at an experienced Tier 3 level requiring independent resolution and judgement within the established SLA and performance guidelines for LOB&8239;Respond to customer tickets with relevant information and directions in an organized and concise mannerFollow established troubleshooting procedures, including use of appropriate resources and desktop tools to diagnose and troubleshoot issuesCommunicate and explain information to the customer in writing with a focus on first-time resolution.Multitask between multiple tools and systems and apply information and knowledge to customer situations.Consistently meet and exceed customer satisfaction and productivity metricsProvide exceptional customer support and consistently meet and exceed performance SLA’s within a fast-paced, structured, dynamic, and high- transaction environment.Coordinate internally with other teams as needed to provide feedback and help resolve issuesEffectively collaborates with the client to work through troubleshooting processes and customer focused resolutionsWill research and resolve escalated issues and may serve as a point of escalation to address customer inquiriesMonitor client facing tools and keep up with client updates and directives&8239;May work with TL, manager, and the client to assist in monitoring and reporting of trends in your primary LOB&8239;May be assigned to assist in other ticket queues as neededBe a champion of Blueprint’s core values by amplifying those behaviors in the day to dayAdditional duties and special projects as assigned. &8239; Qualifications: A minimum of 1 year of customer service experience 1+ years in customer support and/or technical troubleshooting Written and verbal fluency in English language required, must pass Language Assessment Test Written and verbal fluency in Polish Language required, must pass Language Assessment TestComfortable using computers, proficient typing skills, and capable with troubleshooting computer and network issuesProficient with Microsoft Office Suite or related software. Skills/Abilities: Ability to follow established troubleshooting procedures, including use of appropriate resources and desktop toolsAbility to function well in a high-paced, metric driven and at times stressful environmentHave a customer focus mindset - career orientation towards customer serviceExcellent time management skills with a proven ability to meet deadlinesAbility to apply critical thinking skills, conduct research and utilize resources to resolve customer inquiriesAbility to receive and apply constructive feedbackExcellent verbal and written communication skillsExcellent interpersonal and customer service skillsExcellent organizational skills and attention to detail.Some online game knowledge and experience preferred Work Environment: The work environment is usually a traditional office, indoor setting with no exposure to outside elements. This position may require a work schedule across weekends and holidays and may be subject to blackout dates which may include holidays where PTO is not approved. This position requires no travel. May work remotely based on adherence to the organization’s work from home policy. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Physical Requirements: The employee is frequently required to sit at a workstation for extended and lengthy periods of time. We’re bold, smart, agile, and fun. Why Blueprint? We are innovators. The Escalated Customer Service Agent position is responsible for superior user support for our client’s customers, resolving escalated (Tier 3) customer issues, with a goal to exceed our client’s expectations as well as the expectations of their users. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range.Equal Opportunity EmployerBlueprint Technologies, LLC is an equal employment opportunity employer. We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, and 401k. What will I be doing? Blueprint is currently looking for an&8239;Escalated Customer Support Agent (Polish Language fluency required) to be part of the team. The Escalated Customer Support Agent is a professional individual contributor position that has a passion for helping better our customer experience. We want you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us.
Client Solutions Manager
Company: Designit
Location: Seattle, WA
Posted Sep 09, 2023
Designit is seeking a Senior Solution Manager for their Global Customer Advocacy Program. The role involves driving impact with a leading client team at Microsoft, managing deliverables, and ensuring customer and consultant satisfaction. Key responsibilities include developing scorecards, KPIs, and dashboards, driving client Rhythm of Business, supporting account growth, and managing the Designit Consulting Team. The ideal candidate should have 8+ years of experience in consulting service delivery, 3+ years managing consulting teams, and knowledge of customer advocacy programs. Strong communication, strategic thinking, and adaptability are required. The compensation range is $160,000 - $175,000.
Business Development Representative
Company: Amperity
Location: Seattle, WA
Posted Sep 16, 2023
We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. For more details on our benefits, please see our US Benefits & Perks Guide.Amperity is proud to be an equal opportunity employer. Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training.Other Cash Incentives: For many of our positions, other cash incentives are also available.Stock Options: The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.BenefitsWe offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. Come help us make it happen!The RoleThe Business Development Representative will be a key player in the hyper growth of an enterprise software company in the consumer marketing space by filling the sales pipeline with qualified sales opportunities. You will do this by evangelizing Amperity’s unique value proposition to executives at some of the largest brands in the world through the execution of Account Based campaigns and helping them see the world in a whole new way. The BDR is vital as it connects sales and marketing strategy together through superior execution and acts as the “tip of the spear” for the Go-To-Market outreach for an innovative approach based on machine learning to solve a problem that companies have been wrestling with for years. This is a great opportunity to get on the ground floor of a fast growing start up and make an impact everyday by influencing both sales and marketing. You will not be just another warm body here. Interesting ProblemsExecute and manage ABM outreach to senior marketing, IT, and analytics functions in the retail, travel, hospital, and restaurant industries.Profile accounts and prospects and map Amperity’s solution to customer pain points.Craft personal, account based messaging (phone, email, social) that makes the GTM strategy come to life.Partner with Account Executives to share insights with target accounts to generate opportunities and act as the connective tissue between sales and marketing.Learn the martech and B2C industries like it is your job and become a trusted advisor who can take a consultative approach to helping marketers make the most of their customer data.Collect and share insights with the broader company about pain points and messaging and what is resonating with the target audience.About You2-3 years sales experience.1 year cold calling experience and enjoys the challenge of breaking into accountsSelf-motivated and driven. Looking for an opportunity where you can have an impact and grow with the company.Possess grit and determination.Ability to think on your feet.Proven ability to empathize with a target audience and a way of applying this empathy to form a connection and create opportunities.Not satisfied just doing a “good job” because you want to help build something.Understand that success in a startup requires embracing and conquering ambiguity.Experience with Outreach.io or similar tools is a plus.CompensationBase Salary: $75,600 + Commission. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. Amperity is more than just the leading customer data platform — THE PEOPLE bring energy, smarts, and experience from all different backgrounds, reflecting our commitment to diversity, equity, and inclusion. THE TECHNOLOGY is multi-patented, AI-powered customer data management software that we invented to help solve problems that have been frustrating consumer brands for years.
Materials Planning Manager - Quantum Computing
Company: IonQ
Location: Seattle, WA
Posted Sep 06, 2023
IonQ is seeking a Materials Planning Manager to lead a team of tactical Material Planners in multiple locations. The role involves managing a team responsible for on-time-delivery to Materials Requirements Planning, working with suppliers, and managing the response to engineering change orders. The ideal candidate should have strategic thinking, strong people management skills, and experience in ERP systems. IonQ is committed to fair treatment, access, and opportunity for all, and is dedicated to creating an inclusive environment.
Sales Coordinator
Company: Cycling Frog
Location: Seattle, WA
Posted Sep 06, 2023
Cycling Frog is a company that aims to normalize the consumption of casual use THC products by making them convenient, affordable, and fun. They are looking to hire a Sales Coordinator to manage their sales department, including administration, organization, purchasing, documentation, and processes. The role involves managing sales events, creating and managing sales materials, overseeing the sales team's office space, maintaining CRM customer information, and more. The company offers a competitive salary range of $45,000-60,000 annually, comprehensive benefits, and a discount program for employees. They prefer candidates with 3+ years of sales administrative experience, preferably in marijuana, hemp, or CPG sales, and proficiency in tools like BrandBox, Hubspot, Shopify, Avalara, and Shipstation.
Audit Manager - Healthcare
Company: Wipfli
Location: Spokane, WA
Posted Sep 17, 2023
Other benefits include a 401(k) savings plan & profit share contribution, well-being incentive, education & certification assistance, flexible time off, family care leave, parental leave, family building benefits, cell phone reimbursement, and travel rewards. There are also many voluntary benefit offerings such as critical illness & accident insurance, legal, long term care, pet insurance, and ID theft protection, as well as firm-provided basic life/AD&D, short term disability, and long term disability coverage, with the option to purchase supplemental life/AD&D. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristics protected by federal, state, or local laws. In addition, in the State of Washington, we are committed to equal pay for equal work in accordance with Senate Bill 5761. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at [email protected] supports equal pay for all. From staffing, planning, budgeting, risk assessment, fieldwork, financial reporting, and the conclusionResearch and communicate guidance on complex accounting matters and transactionsAssist clients with GAAP compliance and the adoption of FASB Accounting Standard Updates. Highlights include 6 health plan options (both HMO & PPO plans), as well as dental and vision coverage and an Employee Assistance Program. Provide performance feedback to all members of those teams when engagements endPartner with Senior Managers, Directors, and Partners in risk assessment, audit procedures, and reporting.Oversee daily operations of the audit engagement. Address client concerns and resolve problems as they arise while communicating proactively and promptlyServe as an instructor in the firm, department training programs, and meetingsTake part in and provide leadership in community, networking, and business development activitiesQualifications:CPA License Required5 years of experience, preferably in public accountingAbility to travel to client sitesExcellent written and verbal communication and interpersonal skillsWipfli is an equal opportunity/affirmative action employer. From hybrid schedules and flexible time off to training programs and mental wellness initiatives, we take care of our team.If you want to be in an environment where you can grow, feed your curiosity and make a difference, Wipfli is the place for you.Responsibilities:Manage audit, review, compilation engagements, and multiple teams.