Vision Insurance Jobs in BOSTON, Massachusetts
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Analytics Product Owner
Company: Brown Brothers Harriman
Location: Boston, MA
Posted Mar 12, 2024
<p>At BBH we value diverse backgrounds so if your experience looks a little different from what weve outlined and you think you can bring value to the role we will still welcome your application <p> <p><b>What You Can Expect At BBH<b> <p> <p>If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can You will have direct access to clients information and experts across all business areas around the world BBH will provide you with opportunities to grow your expertise take on new challenges and reinvent yourselfwithout leaving the firm We encourage a culture of inclusion that values each employees unique perspective We provide a highquality benefits program emphasizing good health financial security and peace of mind Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others <p> <p>Brown Brothers Harriman is currently recruiting an Analytics Product Owner to drive revenue growth for our Infomediary® Data Solutions IDS business IDS offers a suite of solutions for BBH clients in the data and digital space leveraging our Infomediary platform We are looking to expand our offerings in the advanced analytics AIML solutions space by bringing new capabilities to market to help our clients optimize their own operating models <p> <p>In this role you will have primary responsibility for driving commercialization of existing AIML solutions that have been deployed internally across BBH and bring new solutions to market To be successful in this role you will require a deep understanding of both ML techniques and the financial domain and have strong leadership and communication skills to collaborate with crossfunctional teams <p> <p><b>Responsibilities of the Role<b> <p> <ul><li>Collaborate with internal stakeholders to define product vision and roadmap for AIML initiatives to ensure alignment with business goals and objectives<li> <li>Lead the product development lifecycle from ideation to launch to bring high value analytics products to market<li> <li>Work closely with clients and client facing teams internally to measure and improve the adoption of analytics products and to continue to refine the product roadmap<li> <li>Conduct market and competitive research and analysis on new features and functionalities that should be added to the product roadmap<li> <li>Keep abreast of industry trends emerging tech and regulatory requirements in both ML and financial services<li> <li>Communicate project status milestones and key insights to stakeholders including senior management and external partners<li> <li>Drive ML Ops maturity in partnership with Systems teams<li> <ul><p><b>Qualifications<b> <p> <ul><li>Bachelors or Masters degree in Computer science statistics mathematics finance or a related field<li> <li>7+ years of experience in product management software engineering or data science with a focus on AIML solutions<li> <li>Deep understanding of ML techniques and algorithms including ML Ops<li> <li>Strong domain knowledge and familiarity with regulatory and security requirements in financial services industry<li> <li>Proven track record of successfully delivering ML projects from ideation to production deployment<li> <li>Experience working with agile development methodologies<li> <ul><p>We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender national origin age genetic information creed marital status sexual orientation gender identity disability status protected veteran status or any other protected status under federal state or local law<p>
Senior Manager, Marketing Operations
Company: Immersive Labs
Location: Boston, MA
Posted Mar 12, 2024
<p><strong>A product you can believe in Immersive Labs is the leader in peoplecentric cyber resilience<strong><p> <p><p> <p>We have an exciting vision for cybersecurity one that puts people at the center of cyber Our cyber resilience SaaS platform is an agile handson solution that helps teams continuously assess build and prove cyber capabilities through reallife simulations rather than oneoff training sessions<p> <p>We help the worlds biggest brands like Citi Pfizer Daimler Humana and HSBC protect their revenues and brand reputations<p> <p>Founded in 2017 from a cargo container in Bristol UK Immersive Labs has progressed to the global stage and has secured over $180 million of funding<p> <p><p> <p><strong>The Opportunity<strong><p> <p>Immersive Labs is seeking a highly motivated and talented <strong><u>Senior Manager of Marketing Operations<u><strong> who will partner with our gotomarket teams to improve the effectiveness of our global marketing strategy The ideal candidate will be an expert in marketing automation process design and productivity This leader must be experienced in implementing change in a highgrowth fastpaced environment <p> <p><p> <p><strong>What Youll Do<strong><p> <ul><li> <p>Build establish and lead the global marketing operations strategy and vision <p> <li> <li> <p>Work closely with Marketing Leadership to help drive quarterly amp annual strategic planning processes while ensuring the department delivers against key marketing initiatives and goals <p> <li> <li> <p>Design and implement a global framework for reporting analytics and dashboards by working crossfunctionally with Marketing Leadership and other key stakeholders on overall priorities and needs <p> <li> <li> <p>Work closely with our marketing and GTM teams to design and create the most efficient and scalable processes and automations to accelerate execution throughout the entire lead and customer lifecycle <p> <li> <li> <p>Design and develop key top funnel processes and programs including leadaccount scoring attribution models and nurturing campaigns<p> <li> <li> <p>Own and manage the existing marketing tech stack and associated integrations through continuous improvement optimization and adoption while identifying areas of opportunity and growth <p> <li> <li> <p>Own the ongoing analysis of marketing programs and revenue performance to surface key insights and recommendations to help inform marketing strategy and maximize growth<p> <li> <li> <p>Improve and maintain marketing database health and compliance in accordance with email deliverability requirements and global data privacy regulations<p> <li> <li> <p>Work closely with Finance to manage and administer the marketing budget to ensure spend aligns with forecast targets <p> <li> <ul><p><strong>Who You Are<strong><p> <ul><li> <p>7+ years of experience working in Marketing Operations in a B2B environment with SaaS preferred <p> <li> <li> <p>Experience with HubSpotMarketing 6Sense Allocadia LeanData Salesforce and other marketing amp sales technologies<p> <li> <li> <p>Proven track record of building systems and processes that support marketing and sales teams <p> <li> <li> <p>Strong analytical skills and technical capability with a desire to improve processes<p> <li> <li> <p>Ability to think strategically about how best to implement processes<p> <li> <li> <p>An ability to learn quickly and thrive in a startup environment <p> <li> <li> <p>High level of integrity and work ethic <p> <li> <ul><p>Immersive Labs growth has been fueled by our values that underpin everything we do heres how they relate to this role<p> <ul><li> <p><strong>Driven<strong> We are innovators and marketcreators constantly moving forward to achieve results in support of our mission<p> <li> <li> <p><strong>Inclusive<strong> We are passionate about creating an environment of inclusion and respect for our employees customers and partners everyone has opportunities to thrive<p> <li> <li> <p><strong>Customer Obsessed<strong> We seek to develop deep relationships with our customers to help them achieve their business outcomes<p> <li> <li> <p><strong>One Team <strong>We are a talented global team working together to achieve our vision<p> <li> <ul><p><strong>As well as an inclusive supportive place for you to be you We offer an extensive range of benefits so you can do your very best work<strong><p> <ul><li> <p>Prosper in our success with share options and rewards for doing great work and living our values<p> <li> <li> <p>Look after you and your family with health dental and disability insurance fully paid sick leave and mental health support<p> <li> <li> <p>Save for the future with a 401K match of up to 5 effective immediately<p> <li> <li> <p>33 holiday days plus two volunteering days 12 weeks enhanced parental leave and your birthday off<p> <li> <li> <p>Flexible and remote working so you can work when and where you work best<p> <li> <li> <p>Career and learning development through the platform and our Learn Anything fund<p> <li> <li> <p>While most of the team are fully remote when you do visit our North American HQ is based in the center of Boston just a 10 minute walk from Back Bay train station<p> <li> <li> <p>Monthly socials and sports clubs for our sociable tightknit teams weve done everything from cake making to escape rooms<p> <li> <ul><p>Find out more at httpscareersimmersivelabscom <p> <p>If you would like to read more about what you can expect from our recruitment process you can visit our dedicated interview process page<p>
Director of Revenue Operations
Company: Overjet
Location: Boston, MA
Posted Mar 12, 2024
<p><strong>Overjet is on a mission to improve oral health for all<strong><p> <p>Our cuttingedge artificial intelligence technology encodes dentistlevel training and analysis into scalable software tools Today our flagship products are used by some of the countrys largest insurance companies dental support organizations and dental practices to enable the best patient care<p> <p>Were building an ambitious team of data scientists software engineers clinicians and business thinkers and doers<p> <p>Overjet is backed by an amazing consortium of Venture Capital including General Catalyst Insight Partners Crosslink Capital and the E14 Fund The company has raised nearly $80 million in capital to accelerate talent acquisition and product development driven by strong demand for Overjets dental AI <p> <p><strong>The Role<strong><p> <p>Overjet is hiring our first Director of Revenue Operations to join our growing GTM team You will be responsible for owning the impact of our revenuerelated systems and tools This is a highly cross functional role supporting sales and customer success to ensure our teams operate effectively As the owner of our CRM Salesforce and the rest of our techstack you will be responsible for building and upleveling our processes and ensuring data integrity as well as bringing the necessary infrastructure a highgrowth revenue organization needs to scale<p> <p><strong>Responsibilities <strong><p> <ul><li>Own system configurations fields workflows pointtopoint integrations between revenue systems as well as ongoing development<li> <li>Own our Revenue capacity modeling including but not limited to compensation planning account segmentation territory creation and headcount planning<li> <li>Own the analysis of our revenue workflows across customer acquisition expansion and renewal motions helping to identify barriers and opportunities to drive efficient growth<li> <li>Create establish and monitor a best in class reporting infrastructure through Salesforce and other related reporting tools This includes maintaining data integrity through data cleansing and deduplication<li> <li>Partner with revenue leadership on our endtoend Sales and CS processes and align technologysolutions to the needs as well as our internal data and analytics team to ensure trust in data mapping between systems<li> <ul><p><strong>Qualifications<strong><p> <ul><li>7+ years of experience in Revenue Systems including but not limited to Salesforce Gong Zoominfo etc<li> <li>3+ years of experience in a VCbacked SaaS startup environment<li> <li>Experience creating infrastructure within the Revenue Operations department as the first or one of the first hires for your organization<li> <li>Experience building out a CRM ideally Salesforce and advanced knowledge of the permissions roles reports and dashboards<li> <li>Strong analytical and data management skills<li> <li>Salesforce Administrator and Developer certification is preferred<li> <ul><p><strong>Why Overjet <strong><p> <ul><li>Competitive Compensation and Equity<li> <li>Fully Remote Working Policy for US Based Employees<li> <li>401k plans with a matching program<li> <li>Medical Dental and Vision coverage 99 employee premium covered 75 dependent premium covered<li> <li>Life and AD+D Insurance <li> <li>8 weeks Paid Parental Leave <li> <li>Optional HSA with Employer contribution<li> <li>Flexible Time Off and company paid holidays<li> <li>Annual Learning and Development Stipend<li> <li>Work from Home Stipend<li> <ul><p><strong>Overjets Values<strong><p> <ul datastringifytype=unorderedlist dataindent=0 databorder=0><li datastringifyindent=0 datastringifyborder=0>Excellence We set ambitious goals and strive for excellence<li> <li datastringifyindent=0 datastringifyborder=0>Velocity We focus act with urgency and deliver results<li> <li datastringifyindent=0 datastringifyborder=0>Ownership We take ownership dive deep and solve problems<li> <li datastringifyindent=0 datastringifyborder=0>Winwin We play to win setting ourselves and our customers up for success<li> <li datastringifyindent=0 datastringifyborder=0>Growth We stay curious seek feedback and continuously learn and grow<li> <ul><p><strong>Company Recognition<strong><p> <ul><li><span>2024 48 on BuiltIns Best Places to Work 2024<span><li> <li><span>2023 29 on Linkedins Top Startups 2023 The 50 US companies on the rise<span><li> <li><span>2023 Fast Company World Changing Ideas for Overjets FDAcleared dental AI<br ><span><li> <li><span>2023 Fast Company World Most Innovative Companies<span><li> <li><span>2023 Fast Company Top 10 Healthcare Companies in the World<span><li> <li><span>2022 AI50 Forbes<span><li> <li><span>2022 22 Startups to Watch in 2022 Built in Boston<span><li> <li><span>2021 AI 100 Ranking showcasing the 100 most promising private artificial intelligence companies in the world CB Insights<span><li> <li><span>2021 Digital Health 150 highlighting the 150 most promising private digital health companies in the world CB Insights<span><li> <li><span>2020 amp 2019 Digital Health 150 CB Insights<span><li> <ul><p><b><strong>EEOC<strong><b><b><em>Overjet is an equal opportunity employer We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status We believe diversity enriches our team so we hire people with a wide range of identities backgrounds and experiences Even if you dont meet 100 of the qualifications for this job we strongly encourage you to apply <em><b> <p><p><em>If you are a Colorado resident Please contact us by emailing recruitingoverjetai to receive compensation and benefits information for this role Please include the job title in the subject line of the email<em><p> <p> LIRemote<p>
Customer Support Operations
Company: Withings
Location: Boston, MA
Posted Mar 12, 2024
<p>Withings is on a mission to be the trusted leader in clinicalgrade smart health devices Already the leading innovator of smart scales our product portfolio includes connected scales connected blood pressure monitors sleep monitors thermometers and healthactivity wearables <p> <p>Today our products enable a diverse and growing set of innovators in the healthcare industry to better take care of their patients From chronic condition management to remote patient monitoring and clinical research Withings has dedicated solutions that provide the richest array of accurate realworld data thanks to our complete ecosystem of connected devices data connectivity options and our remote patient monitoring platform <p> <p>Reporting directly to the CoE The Senior Customer Support Operations Lead serves as the PoC between our BPOs and Withings as a whole They are in charge of ensuring our BPOs meet and exceed our SLAs while minimizing costs <p> <p>This role will be required to come onsite in a hybrid capacity to our 225 Franklin Street Boston MA location Tuesday Wednesday and Thursdays <p> <p>Manage Call Centers Performance and Quality <p> <ul><li>Proactively work with call center management on a daily basis to ensure agent performance meets our goals eg Productivity SLA and other KPIs <li> <ul><ul><li>Build and manage all the reporting to track performance and the quality of service provided to improve agent productivity<li> <ul><ul><li>Manage agents tools and accesses Check in and out Zendesk Backend Magento kBase and PlayVox Ensure agents have uninterrupted access to tools and resources reporting and resolving any issues as these appear<li> <ul><ul><li>Work with Customer Support Teams to ensure we maintain high CSAT during crisis events<li> <ul><ul><li>Work with Tools amp Processes Team to best manage existing channels and identify new ones to keep up with industry trends and ensure KPIs are met<li> <ul><p>Management Call Centers OPEX Operational Expenses <p> <ul><li>Build a robust forecasting process to ensure BPOs are staffed accordingly to reach the SLA and CSAT goals<li> <ul><ul><li>Manage contractual obligations with BPOs including financial and performance<li> <ul><ul><li>In coordination with finance and management monitor spending to ensure its in line with the planned budget<li> <ul><ul><li>Identify and implement strategies to decrease the cost per ticket by improving the productivity of agents and decreasing the contact rate<li> <ul><ul><li>Support B2B team to scale Health Solutions customer service<li> <ul><p><strong>Requirements<strong> <p> <ul><li>Minimum of 3 years proven experience in a similar role Operations project management customer service<li> <li>Experience in tech required and healthcare or health tech is a plus <li> <li>French is a plus <li> <li>Understanding of contact center operations customer service strategies and industry best practices<li> <li>Exceptional communication and interpersonal skills with the ability to interact effectively with customers team members and stakeholders at all levels<li> <li>Analytical mindset with the ability to interpret data and insights to drive informed decisionmaking as well as to build forecasting models<li> <li>Proven problemsolving skills and the ability to make effective decisions under pressure<li> <li>Flexibility to adapt to changing priorities and work in a fastpaced dynamic environment<li> <li>Proficiency in using customer service software CRM systems Zendesk is a plus and tools as well as in office tools Microsoft Excel and PowerPoint Notion Atlassian<li> <li>Customercentric mindset with a passion for delivering exceptional customer experiences<li> <li>Occasional estimated 34 trips per year international travel required to France Philippines Spain <li> <ul><p><strong>Benefits<strong> <p> <p><strong>As youre making the world a healthier place for others we strive to make it a healthier place for you <strong> <p> <ul><li>Health Care offerings including options with no employee paid premiums <li> <li>All employees receive One Medical and Talkspace memberships<li> <li>6 retirement plan match 401k<li> <li>Life insurance amp disability options at no cost to you <li> <li>Competitive Paid Time Off plans vacation sick amp public holidays<li> <li>Family Leave Maternity Paternity<li> <li>Wellness and preventative care reimbursements<li> <li>Daily lunch stipends<li> <li>Employer funded HSAs<li> <li>Healthcare amp Dependent Care FSA<li> <li>Employer funded commuter FSA<li> <li>Biketowork benefit<li> <li>Own and beta test all of our products<li> <li>Flexible hybrid work<li> <ul><p>Equal Opportunity at Withings <p> <p>At Withings we know that diversity equity and inclusivity are paramount to fostering innovation We rely on the unique skill sets life experiences and perspectives of each team member to accomplish our missioncreating technology that people love to make better health part of everyday life <p> <p>Accommodations <p> <p>If there is anything we can do to accommodate you to participate fully in the recruitment or interview process please let us know by reaching at to USHRwithingscom<p>
Technical Sales Support Representative
Company: Ferguson Enterprises
Location: Greater Boston Area
Posted Mar 12, 2024
<p><b>Job Posting <b> <p> <p>Ferguson is North Americas leading valueadded distributor across residential nonresidential new construction and repair maintenance and improvement RMI end markets Spanning 34000 suppliers and more than one million customers we deliver local expertise valueadded solutions and the industrys most extensive portfolio of products From infrastructure plumbing and appliances to HVAC fire protection fabrication and more we make our customers complex projects simple successful and sustainable <p> <p>We are searching for an associate ready to step into a Technical Sales Support Representative role and become an integral part of the sales team quoting underground utility products <p> <p>This associate will report directly to the branch manager This job requires you to be in the office <b>MondayFriday 7am 4pm<b> <p> <p><b>Onsite Position Location Medford NY<b> <p> <p><b>Responsibilities<b> <p> <ul><li>Support the outside sales team<li> <li>Manage relationships with Internal and External customers<li> <li>Deliver outstanding customer service while providing technical assistance and guidance<li> <li>Interact and develop relationships with key vendors to support sales<li> <li>Be a team player and work with our sales amp management team to support quotations<li> <li>Form solid relationships to establish trust within district<li> <li>Willingness to learn and train continually with products<li> <li>Providing handson assistance on an asneeded basis such as helping assist customers on the parts counter and providing backup support in the warehouse<li> <ul><p><b>Qualifications <b> <p> <ul><li>13 years of technical sales experience is preferred<li> <li>Strong attention to detail and the ability to learn quickly<li> <li>A high level of integrity when problem solving<li> <li>Ability to organize and prioritize work<li> <li>Ability to efficiently operate computers tablets and mobile devices<li> <li>Knowledge of Microsoft Office software Outlook Word Excel PowerPoint Teams etc<li> <ul><p><b>Why Choose Ferguson<b> <p> <p>By applying for a career with Ferguson you have the opportunity to join our awardwinning business that is recognized for the value placed on our associates at every level of the organization Below are some of what we have to offer you <p> <p><b>Professional and Personal Growth<b> <p> <ul><li>Structured and robust 8week training program through a series of virtual classroom and 1on1 sessions The training program is supplemented with onthejob learning opportunities including handson experience in the warehouse and at the counter which could extend beyond the 8week program<li> <li>Opportunity to learn and grow We believe in promoting from within a testimony to this is the fact that the average tenure of a Ferguson associate is 87 years which is double the national average for US corporate associates<li> <ul><p>Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their familiesgeared toward benefits wellness financial protection and retirement savings Ferguson offers a competitive benefits package that includes medical dental vision retirement savings with company match paid leave vacation sick personal holiday and parental employee assistance programs associate discounts community involvement opportunities and much more <p> <p><b>Pay Range<b> <p> <p>$2245 $3589 <p> <p><b>Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles<b> <p> <p>This role is Bonus or Incentive Plan eligible <p> <p>The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 603005a which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 607415A which prohibits discrimination against qualified individuals on the basis of disability <p> <p>Ferguson Enterprises LLC is an equal employment employer FMDisabilityVetSexual OrientationGender Identity <p> <p>Equal Employment Opportunity and Reasonable Accommodation Information<p>
Generative AI Capability Lead
Company: Alexion Pharmaceuticals, Inc.
Location: Boston, MA
Posted Mar 12, 2024
<p>The Generative AI Capability Lead is a leadership role reporting to the Head of RDU Data Insights amp Analytics In this dynamic and influential position you will be responsible for leading all aspects of the strategic deployment of generative AI technologies across various business units and Therapeutic Areas Your role is to lead and supervise the development and management of Gen AI products ensuring they meet market needs businessTA objectives align with AZ ethical guidelines and drive better business outcomes Additionally you will be responsible for ensuring a successful transition from ideationconcept to production and help own the entire lifecycle You will work with the IT Business Partners to engage with leaders at all levels of global AZ organization to align plans product roadmaps and approaches <p> <p><strong><b>You will be responsible for<b><strong> <p> <ul><li>Defining the product vision and strategy by developing a clear vision for Gen AI products aligning with AZ strategy BU goals and broader Ambition 2030 goals<li> <li>Conduct market research and analysis translating market insights into Gen AI product features and improvements<li> <li>Work with IT Business Partners and their team members to prioritize the portfolio of generative AI use cases according to business needs requirements maturity and resource availability<li> <li>Work with IT Business Partners and their vital team members to ideate and scope use cases settling right path forward helping define success criteria<li> <li>Engage with crossfunctional and Delivery teams including design engineering data science to build and improve products through the product lifecycle<li> <li>Ensure accurate governance processes and ethical guidelines are followed in alignment with AZ enterprise standards including compliance with data privacy security and ethical AI usage<li> <li>Further synergies and efficiencies within the IT Business Partner community and their collaborators with similar needs to bring to bear shared knowledge and technologies<li> <li>Accountable for the improvement of existing AI products building new generative AI capabilities supervising the move to production and maintenance for those at the proofofconcept stage in collaboration with IT delivery teams<li> <li>Work with IT Portfolio lead on lifecycle management of generative AI solutions from inception through to deployment and advise IT delivery teams on ongoing performance monitoring<li> <li>Collaborating closely with the AI governance security compliance and regulatory and legal teams to ensure all products adhere to internal and external policies and regulations<li> <li>Advocate and ensure the use of Agile software development methodologies for swift and adaptive product development<li> <li>Develop strategies for market expansion to other regionscountries<li> <li>Maintain high level of proficiency of AI and related technologies and their applications<li> <ul><p><strong><b>You will need to have <b><strong> <p> <ul><li>Bachelors degree in computer science IT Business Administration or an equivalent field<li> <li>Minimum of 10 years of experience in product management or IT project delivery with at least 35 years focused on AI or machine learning initiatives<li> <li>Strong project management skills with experience in Agile methodologies and crossfunctional team leadership<li> <li>Proven track record of leading a portfolio sophisticated projects with diverse technical and business partners<li> <ul><p><strong><b>We would prefer for you to have<b><strong> <p> <ul><li>Experience in the pharmaceutical industry or a closely equivalent field with an understanding of the regulatory landscape<li> <li>Masters degree or higher in Computer Science IT Business Administration or a related field<li> <li>Certifications in product ownership such as CSPO or project management such as PMP or PRINCE2<li> <li>Direct experience with generative AI models and their specific applications in pharmaceuticals or healthcare<li> <li>Proven track record of innovating and developing a culture of continuous improvement within a product management team<li> <ul><p>Expectation of working in the office 3 days a week statement When we put unexpected teams in the same room we unleash bold thinking with the power to inspire lifechanging medicines Inperson working give us the platform we need to connect work at pace and challenge perceptions Thats why we work on average a minimum of three days per week from the office But that doesnt mean were not flexible We balance the expectation of being in the office while respecting individual flexibility Join us in our unique and ambitious world <p> <p><b>Date Posted<b> <p> <p>08Mar2024 <p> <p><b>Closing Date<b> <p> <p>26May2024Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness The Company will not make decisions about employment training compensation promotion and other terms and conditions of employment based on race color religion creed or lack thereof sex sexual orientation age ancestry national origin ethnicity citizenship status marital status pregnancy including childbirth breastfeeding or related medical conditions parental status including adoption or surrogacy military status protected veteran status disability medical condition gender identity or expression genetic information mental illness or other characteristics protected by law Alexion provides reasonable accommodations to meet the needs of candidates and employees To begin an interactive dialogue with Alexion regarding an accommodation please contact accommodationsAlexioncom Alexion participates in EVerify <p> <p>AstraZeneca requires all US employees to be fully vaccinated for COVID19 but will consider requests for reasonable accommodations as required by applicable law<p>
Technical Architect
Company: TetraScience
Location: Boston, MA
Posted Mar 12, 2024
<p><strong>Who We Are<strong> <p> <p>TetraScience is the Scientific Data and AI Cloud company with a mission to radically improve and extend human life TetraScience combines the worlds only open purposebuilt and collaborative scientific data and AI cloud with deep scientific expertise across the value chain to accelerate and improve scientific outcomes TetraScience is catalyzing the Scientific AI revolution by designing and industrializing AInative scientific data sets which it brings to life in a growing suite of next generation lab data management products scientific use cases and AIbased outcomes For more information please visit tetrasciencecom <p> <p>Our core values are designed to guide our behaviors actions and decisions such that we operate as one We are looking to add individuals to our team that demonstrate the following values <p> <ul><li>Transparency and Context We execute on our ambitious mission by starting with radical data transparency and business context We openly and proactively share all vital data and make it actionable so our employees and stakeholders can solve any problem presented to them<li> <li>Trust and Collaboration We are committed to always communicating openly and honestly at every level of the organization functionally crossfunctionally internally and externally Empowering our employees will drive positive change across our entire ecosystem<li> <li>Fearlessness and Resilience We must be fearless and resilient to fulfill our potential We proactively run toward challenges of all types we unblinkingly acknowledge and confront the brutal facts which all innovative growth companies invariably face and we embrace uncertainty and take calculated risks<li> <li>Alignment with Customers We know that our customers success is our success We are honored and humbled by their commitment to us and we are completely committed to ensuring they achieve their mission to unlock the worlds most important scientific innovations<li> <li>Commitment to Craft We take our craft seriously and seek to be bestinclass in all we do regardless of our functional role seniority or tenure We are members of one team that combines intellectual horsepower and curiosity humility and empathy to ensure we are always learning and evolving<li> <li>Equality of Opportunity We cannot imagine our journey without a workforce which reflects humanitys diversity We seek out the best of the best who bring with them unique and invaluable perspectives and talents and embody our common values regardless of gender ethnicity race or age<li> <ul><p><strong>What You Will Do<strong> <p> <p>You will work closely with our scientific endusers to design architect and deliver highly impactful solutions to pharmaceutical and biotech customers As a Technical Architect you will work to understand scientists and RampD needs analyze their data environment assist in the design and implementation of our solutions and aid in integration with clients data systems This is a customerfacing customercentric role and requires deep understanding of data management with experience building architecting designing and implementing highly distributed global cloudbased systems You will leverage AWS services to architect and develop containerized andor serverless SaaSPaaS solutions <p> <ul><li>Architecture design and development of robust scalable and secure cloudbased solutions<li> <li>Collaborate effectively with External Stakeholders Project Managers Product Managers Solutions Architects Data Engineers Customer Success Data Architects and Engineering<li> <li>Define Scientific use cases creating a Data Architecture to develop a solution using the Tetra Data Platform working with lab scientists and lab managers or RampD IT with lab data responsibilities<li> <li>Help the customer implement by managing change management while collecting feedback for potential improvements<li> <li>Explain Data Architecture concepts to nontechnical people express the valueadd propositions in business terms<li> <li> Analyze complex data problems and design elegant frameworks which are cohesive performant secure scalable extensible and not overly architected<li> <li>Produce and maintain architectural documentation and lead Data Architecture standards evolution<li> <ul><p><strong>Requirements<strong> <p> <p><strong>What Youve Done<strong> <p> <ul><li>Experience building architecting designing and implementing highly distributed global cloudbased systems<li> <li>Leverage AWS services to architect and develop containerized andor serverless SaaS solutions<li> <li>Experience with structured Enterprise Architecture practices hybrid cloud deployments and onpremisestocloud migration deployments and roadmaps<li> <li>At least five years of experience with software development with OOP languages ie PythonNodeJSTypescript preferred<li> <li>A deep understanding of the benefits of the Microservice and serverless paradigms<li> <li>Experience leveraging program interfaces including APIs or SDKs<li> <li>Professional experience in Life Sciences RampDIT or Informatics is preferred but not required Previous experience as a practicing bench or data scientist highly valued<li> <li>Excellent technical business written and verbal communication skills<li> <li>Adept at handling multiple projects and context switching<li> <ul><p><strong>Preferred Skills and Previous Experience<strong> <p> <ul><li>Experience with DynamoDB or similar NoSQL databases such as Cassandra MongoDB Greenplum RedShift<li> <li>Adept at Python programming using Pandas Numpy csv TraceBack JSON pyodbc MATLAB Dataweave<li> <li>Experience with AWS or Azure and a background of building scalable cloud data pipelines<li> <li>Experience working with Scientific or unstructured data is preferred<li> <li>MSPhD in Computer Science or comparable discipline is preferred<li> <li>Demonstrable experience leading implementation teams and applying best practices in support of large enterprise transformation integration programs that span multiple enterprise business domains <li> <li>Knowledge of integration patterns tools ability to identify the right patterns amp explain the short long term implications of using patterns<li> <li>Strong understanding of what and how to establish governance models as well as helping customers understand their transformation journeys ie maturity assessment<li> <li>Extensive DevOps automation experience with proven track record of real world examples<li> <ul><p><strong>Benefits<strong> <p> <ul><li>100 employerpaid benefits for all eligible employees and immediate family members<li> <li>Unlimited paid time off PTO<li> <li>401K<li> <li>Flexible working arrangements Remote work + office as needed<li> <li>Company paid Life Insurance LTDSTD<li> <ul><p>No visa sponsorship is available for this position<p>
Director / Sr. Manager of Finance
Company: Sea Machines
Location: Boston, MA
Posted Mar 12, 2024
<p>Sea Machines is a maturing startup specializing and leading in autonomous technology for marine vessels Based in Boston and operating globally the company is crewed by an experienced team of mariners engineers coders and autonomy scientists<p> <p>wwwseamachinescom<p> <p><strong>Job Summary<strong><br >We are seeking a Director of Finance to join the team This senior level role will guide the financial and fundraising strategy of our growing company and serve as the key accounting and financial reporting authority If you have a Masters degree in Finance Accounting or relevant business degree with 1015 years of highgrowth business and startup financial and capital planning and accounting experience with a track record of strong leadership at a dynamic company we welcome your application<br ><strong>Responsibilities<strong><p> <ul><li>Drive the financial planning of the company by analyzing its performance and risks<li> <li>Lead the corporate fundraising strategy <li> <li>Retain constant awareness of the companys financial position and act to prevent problems<li> <li>Lead the improvement of the companys finance IT system<li> <li>Set targets for and supervise all accounting and finance personnel <li> <li>Oversee all audit and internal control operations<li> <li>Prepare timely and detailed reports on financial performance<li> <li>Ensure timely reporting to stakeholders<li> <li>Conduct analysis to make forecasts and report to upper executives<li> <li>Ensure adherence to financial laws and guidelines<li> <ul><p><strong>Requirements and Skills<strong> <p><ul><li>Proven experience as sr manager or director of finance or similar role<li> <li>Prior experience working at a successful venturebacked startup <li> <li>Indepth knowledge of corporate finance and accounting principles laws and best practices<li> <li>Solid knowledge of financial analysis and forecasting<li> <li>Proficient in the use of MS Office and financial management software<li> <li>An analytical mind with a strategic ability<li> <li>Excellent organizational and leadership skills<li> <li>Outstanding communication and interpersonal abilities<li> <li>MScMA in accounting finance or relevant field<li> <li>CPA or other relevant qualification is a plus<li> <ul><p>Job Type Fulltime <p> <p><br >Benefits <p> <ul><li> <p>401k <p> <li> <li> <p>Dental insurance <p> <li> <li> <p>Disability insurance <p> <li> <li> <p>Flexible spending account <p> <li> <li> <p>Health insurance <p> <li> <li> <p>Life insurance <p> <li> <li> <p>Paid time off <p> <li> <li> <p>Parental leave <p> <li> <li> <p>Vision insurance <p> <li> <ul>
FedNow Software Quality Engineer
Company: Federal Reserve Bank of Boston
Location: Boston, MA
Posted Mar 12, 2024
<p><b><b>Company<b><b><br >Federal Reserve Bank of Boston<br >Federal Reserve Financial Services FRFS delivers a suite of payments services to financial institutions via FedLine® Solutions FedNowSM Fedwire® National Settlement Service NSS FedCash® FedACH® Automated Clearing House and Check Services We are currently leading a strategic effort to transform FRFS to a national enterprisefocused organization Through our evolved structure we will meet the needs of the marketplace for new products and services more quickly seek to provide a more robust and unified customer experience across our financial service offerings and create new career growth opportunities for FRFS staff<br >We are seeking leaders to set the vision strategy values and priorities that enable FRFS to achieve its mission Our leaders must demonstrate a strategic actionoriented mindset focused on intellectual curiosity agility accountability and the ability to drive innovation through experimentation To achieve our vision for a peoplefocused organization with a strong collaborative and innovative culture we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community<br >The Federal Reserve has developed a new interbank 24x7x365 realtime gross settlement RTGS service with integrated clearing functionality called the FedNow Service This service enables financial institutions to provide their customers with the ability to send and receive payments any time any day and have full access to those funds within seconds This position is a unique opportunity to be part of this missioncritical Federal Reserve initiative that is transforming the payments landscape in the United States<br >Candidates that live near one of our Reserve Bank locations will be provided some work from home flexibility Rules for hybrid work arrangements differs from Bank to Bank and should be discussed during the interview process<br >As a Quality Assurance Engineer you will be responsible for creating and implementing a strategy for quality coordination and testing as well as suggesting solutions to identified quality problems Youll be essential to the quality and performance of the FedNow Service and drive full automation of testing and quality Youll work with Agile Engineering teams on new and exciting cloud solutions<br >Test products and identifying deficiencies filing bugs for engineering teams<br >Drive comprehensive test automation across the product with the goal of 100 test automation<br >Identify gaps in test coverage and create test cases and scripts to automate them<br >Suggest solutions to identified product problems<br >Contribute to the planning creation and management of the overall Quality Planning strategy<br >Identify quality assurance process bottleneck and suggest actions for improvement Oversee continuous improvement projects Collect quality data Identify key KPIs for product quality<br >Prepare and present reports and metrics to Senior Management<br >Collaborates with analysts as part of an integrated Agile team to refine requirements into testable and well understood test cases to drive full automation of functional and nonfunctional business requirements testing<br >Demonstrates skill dexterity seeking to continuously adapt and employ new technical skills alongside proven staples<br >Ensures that the quality of software developed maintained and enhanced inhouse and installed into production is sufficient to prevent the occurrence of catastrophic defects that cause the customer significant problems missed deadlines or interruption to the production environment<br >Ensure compliance with Fed policies procedures and standards<br >Provides primary or backup production support for applications and components including but not limited to timely resolution to production problems and processing issues<br >Perform other duties as assigned<br >Bachelors degree in Computer Science Information Systems or equivalent background or experience<br >3+ years of experience as a Quality Assurance Engineer<br >3+ years of experience with a variety of different testing techniques such as UI Testing Automated Testing Test Driven Development Strategies and others<br >Familiarity with test data management techniques and practices data generationobfuscation stubbing mocking black box and white box testing<br >Experience with CICD build tools and DevOps processes<br >Experience testing rigorous nonfunctional requirements for high performance high volume highly available 247365 environments<br >Experience with quality in integrated Agile software engineering teams Scrum Kanban Lean etc<br >Solid expertise in Java and proficient knowledge of programming languages JavaScript XML JSON Python a bonus<br >Expertise in test automation and tooling such as Cucumber Gherkin Selenium etc<br >Proficient knowledge of operating systems Linux Unix Windows<br >Proficient knowledge of database testing Ideally youll have experience with AWS services and automated testing of AWSdeployed distributed systems<br >Demonstrates independent critical thinking and decisionmaking abilities<br >Demonstrates excellent written and oral communication abilities<br >Experience with CICD Pipelines and DevSecOps<br >A sense of ownership and pride in your performance and its impact on the companys success<br >Youll be a Team player<br >Good timemanagement skills<br >Great interpersonal and communication skill<br >The Federal Reserve Bank of Boston is committed to a diverse and inclusive workplace and to provide equal employment opportunities to all persons without regard to race color religion national origin sex sexual orientation gender identity age genetic information disability or military service<br >All employees assigned to this position will be subject to FBI fingerprint criminal background and Patriot Act Office of Foreign Assets Control OFAC watch list checks at least once every five years <br >For this job any offer of employment is contingent upon successfully passing a twophase security screening The first phase consists of the satisfactory completion of a physical examination including a drug screening reference checks and a security investigation consisting of credit and criminal history checks <br >The second phase which might not be complete until after you begin working at the Reserve Bank is an additional riskbased security screening determined by the risk rating of the position Depending upon the sensitivity of the position this phase may include and is not limited to work and residency eligibility verification and personal interviews with the candidate references and prior employers <br >All applicants must have resided in the United States for at least three 3 years<br ><b><b>Full Time Part Time<b><b><br >Full time<br ><b><b>Regular Temporary<b><b><br >Regular<br ><b><b>Job Exempt Yes No<b><b><br >Yes<br ><b><b>Job Category<b><b><br ><b><b>Work Shift<b><b><br >First United States of America<br >The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization and we seek to recruit develop and retain the most talented people from a diverse candidate pool The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences<br >Privacy Notice<p>
Product Order Engineer
Company: Emerson
Location: Boston, MA
Posted Mar 12, 2024
<p><strong>Job Description<strong> <p> <p>The Product Order Engineer will be part of a fastpaced team responsible for the detailing and configuring of special controlvalve constructions providing our manufacturing sites the full billofmaterial and any special processing requirements You will work closely with our engineers and designers as well as the Project Management and Operations teams to ensure we continue to exceed our customers expectations and provide the best solution for their application <p> <p><strong>AS A PRODUCT ORDER ENGINEER YOU WILL <strong> <p> <ul><li>Analyze order and identify error preventing order progression<li> <li>Communicate errors or discrepancies and take actions necessary to find a solution<li> <li>Understand bill of materials configure product structure and perform detailing activities<li> <li>Connect with partners to ensure proper form fit and function for bill of materials provided<li> <li>Monitor progress of orders and call out issues to ensure timely release of items to manufacturing<li> <li>Provide high level of ownership of complete work through the production process includes items in manufacturing assembly and production structure questions<li> <ul><p><strong>WHO YOU ARE<strong> <p> <p>You manage uncertainty with confidence You define issues and map out a process You know to prepare for unexpected outcomes and try different solutions You take positive actions after setbacks You align words and actions to model reliability You take time to ask questions and define the problem and make learning a priority and a goal <p> <p><strong>FOR THIS ROLE YOU WILL NEED<strong> <p> <ul><li>Bachelors degree in engineering or equivalent discipline or an Associate degree in a technical discipline with work experience in a highly mechanicaldesigntechnology <li> <li>Capacity to learn internal tools and computer systems<li> <li>Ability to interpret Mechanicaltechnical drawings<li> <li>Skills to make technical decisions based on sound engineering facts<li> <li>Work collaboratively in a team environment<li> <ul><p><strong>PREFERRED QUALIFICATIONS THAT SET YOU APART<strong> <p> <ul><li>A Bachelors degree in Engineering or Science <li> <li>Oracle ERP<li> <ul><p><strong>OUR OFFER TO YOU<strong> <p> <p><strong>We recognize the importance of employee wellbeing and know that to do your best you must have flexible competitive benefits plans to meet you and your familys physical mental financial and social needs We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401k tuition reimbursement employee resource groups recognition and much more Our culture prioritizes worklife balance and offers flexible time off plans including paid parental leave maternal and paternal vacation and holiday leave <strong> <p> <p><strong>At Emerson we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts that inspires innovation and brings the best solutions to our customers <strong> <p> <p><strong>This philosophy is fundamental to living our companys values and our responsibility to leave the world in a better place Learn more about our Culture amp Values and about Diversity Equity amp Inclusion at Emerson <strong> <p> <p><strong>Our training programs and initiatives focus on endtoend development from onboarding through senior leadership We provide a wide range of development opportunities including facetoface and virtual training mentorship and coaching project management and onthejob training<strong> <p> <p><strong>About Us<strong> <p> <p><b>WHY EMERSON<b> <p> <p><b>Our Commitment to Our People<b> <p> <p>At Emerson we are motivated by a spirit of collaboration that helps our diverse multicultural teams across the world drive innovation that makes the world healthier safer smarter and more sustainable And we want you to join us in our bold aspiration <p> <p>We have built an engaged community of inquisitive dedicated people who thrive knowing they are welcomed trusted celebrated and empowered to solve the worlds most complex problems for our customers our communities and the planet Youll contribute to this vital work while further developing your skills through our awardwinning employee development programs We are a proud corporate citizen in every city where we operate and are committed to our people our communities and the world at large We take this responsibility seriously and strive to make a positive impact through every endeavor <p> <p>At Emerson youll see firsthand that our people are at the center of everything we do So lets go Lets think differently Learn collaborate and grow Seek opportunity Push boundaries Be empowered to make things better Speed up to break through Lets go together <p> <p><b>Work Authorization<b> <p> <p>Emerson will only employ those who are legally authorized to work in the United States This is not a position for which sponsorship will be provided Individuals with temporary visas such as E F1including those with OPT or CPT H1 H2 L1 B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire <p> <p><b>Equal Opportunity Employer<b> <p> <p>Emerson is an Equal OpportunityAffirmative Action employer All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status We are committed to providing a workplace free of any discrimination or harassment <p> <p><b>Accessibility Assistance or Accommodation<b> <p> <p>If you have a disability and are having difficulty accessing or using this website to apply for a position please contact idisabilityadministratoremersoncom <p> <p><b>ABOUT EMERSON<b> <p> <p>Emerson is a global leader in automation technology and software Through our deep domain expertise and legacy of flawless execution Emerson helps customers in critical industries like life sciences energy power and renewables chemical and advanced factory automation operate more sustainably while improving productivity energy security and reliability <p> <p>With global operations and a comprehensive portfolio of software and technology we are helping companies implement digital transformation to measurably improve their operations conserve valuable resources and enhance their safety <p> <p>We offer equitable opportunities celebrate diversity and embrace challenges with confidence that together we can make an impact across a broad spectrum of countries and industries Whether youre an established professional looking for a career change an undergraduate student exploring possibilities or a recent graduate with an advanced degree youll find your chance to make a difference with Emerson Join our team lets go <p> <p><b>No calls or agencies please <b><p>
Senior/Principal Computational Biologist
Company: Asimov
Location: Boston, MA
Posted Mar 12, 2024
<p>Our mission at Asimov is to advance humanitys ability to design living systems enabling biotechnologies with outsized benefit to society Were developing a mammalian synthetic biology platformfrom cells to softwareto enable the design and manufacture of nextgeneration therapeutics<p> <p><br ><p> <p><span>We are searching for a Senior or Principal Computational Biologist with an extensive track record of developing innovative approaches that utilize mechanistic models machine learning omics deep learning and AI eg LLMs At Asimov predictive modeling and simulation are core to our platform We genetically engineer living cells and refine our designs using an everexpanding suite of computational design methodologies and sophisticated analysis of multiomics data The ideal candidate is motivated by designing complex cellular systems distilling insight from large biological datasets and producing novel tools to be used by others This is a unique opportunity to work at a nimble forwardthinking synthetic biology startup and help build the foundation for engineering biology<span><p> <p><b>About the Role<b> <p><ul><li>Contribute to and lead initiatives to design and analyze engineered mammalian cell lines by developing robust and innovative computational approaches that utilize mechanistic models multiomics machine learning deep learning and AI <li> <li>Work closely with bench scientists to develop experimental plans and analyze quantitative measurements with statistical rigor to gain biological insights and to train and validate models<li> <li>Regularly dive deep into the multiomics stack to innovate on analysis techniques algorithms models<li> <li>Present findings to our team leadership and partners<li> <li>Pair with our software engineers to transition impactful computational approaches into our commercial software offerings<li> <li>Contribute to Asimovs longterm computational biology strategy <li> <ul><p><b>About You<b> <p><ul><li>You are a highly skilled researcher and innovator with at least 5 years of experience in industry or academic research and with a published track record of developing new impactful approaches to computational biology A strong foundation in statistics and experimental design is a plus<li> <li>You are passionate about joining a startup where teamwork passion to learn and excitement to engineer biology take precedence over process and ego<li> <li>You have broad proven expertise in solving difficult biology problems utilizing both classical and new computational biology approaches including working with large multiomics datasets machine learning techniques deep learning methods and AILLMbased approaches Demonstrated interest in engineering biology is a plus<li> <li>You have extensive knowledge of molecular biology and cellular biology particularly in mammalian systems andor cellular production systems<li> <li>You have deep knowledge of public biological databases and their application for mammalian cell biology<li> <li>You are expert in Python R and common bioinformatic toolkits as well as with computational notebooks Jupyter version control Git and coding bestpractices You also have experience with cloud computing environments GCP and databases SQL<li> <li>You have a record of working closely with wet lab scientists to design experiments and interpret data to most effectively extract statistically and biologically meaningful insights<li> <li>Experience with developing data applications Streamlit PyWebIO Flask Dash is a plus<li> <ul><p> <p><p><br ><p> <p><br ><p> <p>Were fueled by a vision to transform biological engineering into a fullyfledged engineering discipline Should you join our team you will grow with a constantly evolving organization and push the frontiers of synthetic biology Company culture is key to Asimov and ours is a culture of recombination we believe that our mission can only be achieved by bringing together a diverse team with a mixture of backgrounds and perspectives<p> <p><p>
OneSource Support Specialist (CST)
Company: Alexion Pharmaceuticals, Inc.
Location: Boston, MA
Posted Mar 12, 2024
<p><b>This is a fully remote role based in the United States Ideal candidate will reside within the time zone of the support territory CST though all qualified candidates will be considered The hours for this role would be<b> <b>8305pm CST<b> <b>Role may require up to 10 travel to existing Alexion sites Travel needs may be higher during new hire trainings and refresher trainings <b> <p> <p><b>This is what you will do<b> <p> <p>The OneSource Support Specialist is a hightouch Patient Support Program PSP role within the Patient Services Department centered on delivering exceptional and personalized support to patients within the Alexion Rare Disease patient journey Working as part of a Regional Care Team the OneSource Support Specialist serves as the primary point of contact to patients and caregivers throughout their treatment journey from initial onboarding of product through longterm customized treatment adherence support OneSource Support Specialist provide disease state education treatment support through community connections and access support for patients with rare and ultrarare diseases OneSource Support Specialist ensure patient treatment compliance and provide resolutions to nonclinical treatment issues for patients through communication and collaboration with both internal crossfunctional partners and external stakeholders <p> <p><b>You will be responsible for<b> <p> <ul><li>Providing exceptional initial onboarding experience and long term adherence support<li> <li>Share materials on the disease diagnosis community resources and treatment support<li> <li>Maintain and communicate uptodate knowledge of the resources available as needed including approved external resources<li> <li>Place the required welcome calls to patients to introduce the OneSource program and confirm requiredrequested support<li> <li>Communicate Benefit Investigation BI results with patients and HCP and help interpret them as needed<li> <li>Inform patient of financial support eligibility based on available programs<li> <li>Enroll patient in Alexion financial assistance programs as eligible or refer to external support programs as appropriate<li> <li>Proactively conduct routine andor yearend reverification of coverage outreach by working with patients and caregivers healthcare providers insurance companies and Alexion colleagues<li> <li>Connect patients to the Alexion patient community and inform them about available advocacy groups for their disease<li> <li>Assist patients in receiving required vaccinations either through Alexion or other vaccination locations<li> <li>Efficiently navigate CRM documentation and other required record keeping during all patient interactions as to maintain high visibility into patient case status<li> <li>Properly and immediately report Adverse Events during any customer interactions in the PV Event Reporting Tool<li> <ul><ul><li>Act as the primary coordinator of all HCP needs across onboarding from case creation to product delivery and ongoing support through lifetime of product use<li> <li>Coordinate with other appropriate HCP facing roles and cross functional partners to respond to questions from physicians and office staff and address any issues<li> <li>Communicate with HCPs to confirm requiredrequested support or obtain missing information<li> <li>Proactively and effectively consult with and engage the appropriate internal cross functional partners to resolve barriers quickly <li> <li>Maintain working understanding of the reimbursement process and leverage knowledge to communicate with internal and external stakeholders while insurance approval is being obtained and work with appropriate field specialists for denialappeal support<li> <ul><ul><li>Trigger initiation of adherence program on conclusion of onboarding and connect with patients through defined channels for the determined touchpoints based on productspecific programs<li> <li>Educate prescribed patients and their caregivers regarding how to prepare for and what to expect during the longterm adherence of the Alexion product or switching from one Alexion product to another<li> <li>Provide emotional support for patients and caregivers on continued administration of Alexion products<li> <ul><p><b>Will also be crucial to<b> <p> <ul><li>Develop compliant and collaborative professional relationships with all relevant internal and external customers including but not limited to Patient Education Managers Field Reimbursement Managers Regional Account Managers Customer Operations Representatives Medical Accounts Access Specialists Specialty Pharmacies Site of Care staff and office coordinators<li> <ul><ul><li>Effectively escalate access issues by informing the right stakeholders of actions to be taken to resolve any pending items in a timely manner<li> <li>Collaboratively work with and share responsibilities with other Alexion members and external partners members for pull through of the target patient and HCP experience<li> <li>Participate in any role appropriate cross functional collaboration work egHypercare calls regional cross functional meetings One Alexion meetings<li> <li>Participate in other project work as needed<li> <ul><p><b>You will need to have<b> <p> <ul><li>Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience eg contact center nursing social service support healthcare customer service insurance reimbursement patient advocacy etc<li> <li>Welldeveloped effective communication collaboration and problemsolving skills as well as data entrycomputer literacy skills<li> <li>Ability to work independently be goaldirected and have strong organizational skills<li> <li>Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenancetraining of jobrelated skillsactivities<li> <li>Must be willing to adjust work schedules in response to department needs<li> <li>The duties of this role are generally conducted in an office environment As is typical of an officebased role employees must be able with or without an accommodation to use a computer engage in communications via phone email video and electronic messaging engage in problem solving and nonlinear thought analysis and dialogue collaborate with others maintain general availability during standard business hours<li> <ul><p><b>We would prefer for you to have<b> <p> <ul><li>BABS Degree is preferred patient contact center or patient support program experience is a plus<li> <li>Excellence at communicating over the phone and handling phone systems andor experience in a call recorded environment<li> <li>Familiarity with the relevant legal and regulatory components of the pharmaceutical and biotech industry<li> <li>Rare disease experience a plus<li> <li>Deep understanding of insurance coverage and reimbursement processes<li> <li>Familiarity with managed care and particularly buy and bill therapy as well as with reimbursement for infused therapies<li> <li>Experience dedicated to assisting patientscaregivers<li> <li>Demonstrated success working within high performing crossfunctional teams<li> <li>Strong empathetic communication and listening skills<li> <li>Ability to act with urgency flexibility and creativity to quickly get patients on therapy<li> <li>Strong organizational skills and ability to adapt to change and react constructively in a highenergy and fast paced environment<li> <li>Demonstrates initiative teamwork and accountability<li> <ul><p><b>Date Posted<b> <p> <p>08Mar2024 <p> <p><b>Closing Date<b> <p> <p>14Mar2024Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness The Company will not make decisions about employment training compensation promotion and other terms and conditions of employment based on race color religion creed or lack thereof sex sexual orientation age ancestry national origin ethnicity citizenship status marital status pregnancy including childbirth breastfeeding or related medical conditions parental status including adoption or surrogacy military status protected veteran status disability medical condition gender identity or expression genetic information mental illness or other characteristics protected by law Alexion provides reasonable accommodations to meet the needs of candidates and employees To begin an interactive dialogue with Alexion regarding an accommodation please contact accommodationsAlexioncom Alexion participates in EVerify <p> <p>AstraZeneca requires all US employees to be fully vaccinated for COVID19 but will consider requests for reasonable accommodations as required by applicable law<p>