Vision Insurance Jobs in BOSTON, Massachusetts
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Financial Planning & Analysis Consultant - Treasury
Company: MassMutual
Location: Boston, MA
Posted Mar 11, 2024
<p><b>The Opportunity<b> <br >As the Financial Planning amp Analysis Consultant you will work in a fast paced innovative and collaborative environment designing and implementing capital management initiatives with a focus on improving quality and efficiency This role will have the opportunity to work with the Capital Management Team on Treasury objectives <br ><b>The Team<b> <br >The Financial Planning amp Analysis Consultant is a member of the Treasury organization which is a dynamic team of individuals with diverse backgrounds that are focused on maintaining a balance between high and sustainable returns for policyholders and a strong capital position while enabling MassMutual to take advantage of growth opportunities within internal regulatory and rating agency constraints In addition the team focuses on minimizing time spent on production and data manipulation activities by transforming our modeling analytic and reporting capabilities and implementing automation and technology where possible <br ><b>The Impact<b> <br >This role will help drive the reporting of MassMutuals capital position and deliver analysis to inform strategic decisionmaking focused on capital drivers <br ><p><ul><li>Provide periodoverperiod capital variance analysis and identify key drivers<li> <li>Improve attribution analysis to provide insight into capital trends and inform capital planning strategy<li> <li>Identify and evaluate capital spend for business and strategic opportunities across financial risk and strategic views<li> <li>Participate in industrywide advocacy efforts on upcoming regulatory changes andor assist in implementing capitalefficient structures<li> <li>Participate and provide support in capital initiatives including capital budgeting amp allocation productlevel capital consumption analysis and longterm forecasting of capital position<li> <li>Provide support on various capital management initiatives focused on developing enhanced capital analytics<li> <li>Represent MassMutual in discussions with the regulators and industry groups eg National Association of Insurance Commissioners American Council of Life Insurers American Academy of Actuaries to monitor proposed regulatory changes<li> <ul><p><br ><b>The Minimum Qualifications<b> <br ><p><ul><li>BS in accounting finance business actuarial science or a related field<li> <li>6+ years of progressive experience in corporate finance roles including capital management planning amp analysis enterprise risk management etc<li> <ul><p><br ><b>The Ideal Qualifications<b> <br ><p><ul><li>8+ years of progressive experience in corporate finance roles<li> <li>Knowledge of statutory rating agency and economic capital frameworks<li> <li>Experience in capital management allocation and budgeting<li> <li>Knowledge of US GAAP and statutory accounting<li> <li>Experience working in a Finance transformational setting driving change and managing competing priorities<li> <li>Ability to identify and implement changes to complex processes that will save processing time andor provide insight into results<li> <ul><p><br ><b>What to Expect as Part of MassMutual and the Team<b> <br ><p><ul><li>Regular meetings with the Treasury and other Financial Planning amp Analysis teams<li> <li>Focused oneonone meetings with your manager<li> <li>Access to mentorship opportunities<li> <li>Networking opportunities including access to Asian HispanicLatinx African American women LGBTQ veteran and disabilityfocused Business Resource Groups<li> <li>Access to learning content on Degreed and other informational platforms<li> <li>Your ethics and integrity will be valued by a company with a strong and stable ethical nosiness with industry leading pay and benefits<li> <ul><p><br >LIFT1<br >MassMutual is an Equal Employment Opportunity employer MinorityFemaleSexual OrientationGender IdentityIndividual with DisabilityProtected Veteran We welcome all persons to apply Note Veterans are welcome to apply regardless of their discharge status<br >If you need an accommodation to complete the application process please contact us and share the specifics of the assistance you need<br ><b>Salary Range<b> $11040000$14490000<p>
Senior Software Engineer, Full Stack
Company: VideaHealth
Location: Boston, MA
Posted Mar 11, 2024
<p><b>About Us<b><p> <p><br ><p> <p><span>VideaHealth is a cuttingedge AIpowered solution for dentistry developed by a team of business operators engineers AI scientists and clinicians spun out of MIT Our vision is to be the first company to diagnose a billion people globally Our product is already used by thousands of dental clinicians to improve the quality of care through faster diagnoses increased operating efficiencies and improved patient understanding<span><p> <p><b> <b><p> <p><b>About the position <b><p> <p><br ><p> <p>We are looking for a Senior Software Engineer to join our growing team In this role you will have the opportunity to build foundational systems have meaningful influence on the evolution of the technology while helping us achieve our goal of improving the dental health of millions of people As a full stack engineer you will work on our customerfacing software to enable our expanding array of industry revolutionizing application and machinelearning capabilities <p> <p><br ><p> <p>This is an exciting opportunity to join VideaHealth as an early key member of our software engineering team to develop secure scalable and reliable SaaS systems<p> <p><b>What youll do <b> <p><ul><li>Build strong relationships by being a collaborative and dependable teammate across the software and machine learning teams as well as other key organizational stakeholders<li> <li>Create value by working on the most critical efforts at Videa <li> <li>Champion pragmatism and help the organization on its quest to constantly improve<li> <li>Communicate effectively and efficiently by understanding your audience<li> <li>Collaborate with teammates to design build automate testing of and support REST services at the application identity data pipelinestorage and machine learning layers<li> <li>Extend existing Data Lake capabilities to store and query petabytes of binary and textual data and the associated metadata systematically arranged in S3 RDBMS and NoSQL databases<li> <li>Invent the future of deploying versioned machine learning models at scale<li> <li>Advance our platforms deployment automation capabilities<li> <li>Enable platform to agilely support complex interactions with our customers and partners technology<li> <ul><p><b>About You<b> <p><ul><li>Bachelors degree in Computer Science or related field with a keen interest in all things distributed<li> <li>At least 4 years of experience building complex secure reliable distributed and scalable SaaS systems on AWS Azure or GCP<li> <li>At least 4 years of experience Nodejs or Python backend services<li> <li>Handson experience in building wellcrafted APIs that make the frontend developers smile<li> <li>Experience with complex SQLNoSQL database designs Wellversed with schema normalizations and query optimization<li> <li>A passion to utilize your skills to improve the world by positively impacting peoples health<li> <ul><p><b>Bonus points for<b> <p><ul><li>Experience building frontend code in React or Angular <li> <li>Experience working in a Dockerfirst environment with Kubernetes or AWSECS<li> <li>Experience with IdentityasaService providers Auth0 OKTA AWS Cognito etc<li> <li>Experience with automated deployment tooling CDK Terraform etc<li> <ul><p><b>What We Offer<b> <p><ul><li>Fast paced and collaborative work culture in which you can gain experience grow your technical skills and work on a wide variety of challenges over your time with us<li> <li>A team led by a VP of Engineering who spent the first half of his career as an engineer who understands what engineers need to thrive and whose mission is for Videa to be the best team youll ever join<li> <li>Competitive pay equity and benefits<li> <li>Agile organization where being senior translates to being a mentor and role model for others We lead by example<li> <li>Technical challenges on the leading edge of innovation where software and machine learning<li> <ul><p> <p><p>Dont meet all the listed requirements We still encourage you to apply We are looking for the right teammate who is excited to contribute to our mission and are flexible on level of experience <p> <p><br ><p> <p>VideaHealth is supported by some of the best investors in the world having raised over $27M in Venture Capital from Tier 1 investors such as Spark Capital Twitter SnapChat SmileDirectClub Zetta Venture Kaggle and Pillar VC PillPack as well as angel investors such as Frederic Kerrest Cofounder of Okta Our work has been featured in TechCrunch Wall Street Journal and many other outlets<p> <p><br ><p> <p>If you want to join a breakthrough healthtech company and help accelerate its impact and growth we encourage you to apply for this exciting opportunity<p> <p><br ><p> <p><b>Pay Range <b>$85000 $200000<p> <p><p>
Account Executive
Company: Later
Location: Boston, MA
Posted Mar 11, 2024
<p>Later is founded on two success stories that began in 2014 Mavrck the industryleading influencer marketing solution now Later Influence™ and Later the best social media management platform now Later Social™ and firsttomarket link in bio tool <p> <p>Were trusted by the top social platforms with partnerships and integrations with Meta TikTok XTwitter LinkedIn YouTube and Pinterest <p> <p>In 2024 Mavrck and Later officially joined together as one unified business with a shared vision to enable the world to make a living with their creativity Were now on a mission to build the worlds first Social Revenue Platform <p> <p>Later will be the first inclusive platform where social media managers influencer managers and creators can come together to collaborate on content We enable marketers to create highperforming content and engage in authentic collaborations with creators to reach new audiences drive engagement and generate predictable ROI <p> <p>As a trusted partner and goto source for social media advice we help create an engaged community for reliable performance and repeatable growth <p> <p><strong>About this position<strong> <p> <p><strong> We are a growthstage scaleup looking for an enthusiastic problemsolver who will help Fortune 500 brand marketers gain access to the best allinone influencer marketing platform in the industry As a member of our sales team each day will bring new opportunities to help solve customers problems with our platform <strong> <p> <p><strong>What youll be doing<strong> <p> <ul><li> Be responsible for identifying prospecting and qualifying potential customers <li> <li> Identify customer needs and pain points and effectively prescribe solutions among the Later product amp services offering <li> <li> Position the value of Laters software and influencer marketing to enterprise brands <li> <li> Demo Laters platform to prospects and creating proposals <li> <li> Negotiate and close net new business <li> <li> Keep an accurate sales pipeline and contribute to team development <li> <li> Partner with our Marketing Services and Customer Success departments to provide a cohesive experience for potential and current customers <li> <li> Bring new ideas and innovative solutions to help advance the sales team and the entire company <li> <li> Design and deliver prospect proposals <li> <ul><p><strong>We are committed to building an inclusive supportive place for you to do the best and most rewarding work of your career <strong>If you identify with any of the following we encourage you to apply <p> <ul><li> 5+ years of experience selling SaaS <li> <li> Experience in Influencer Marketing is a plus <li> <li> Experience building a pipeline and closing business <li> <li> Experience leading customers through the purchase process from lead to customer <li> <li> An analytical datadriven and creative approach to problemsolving <li> <li> An ability to learn quickly and adapt <li> <li> A selfstarter with the confidence to work independently when necessary <li> <li> Strong communication writing and organizational skills <li> <li> Attention to detail drive to achieve goals and the ability to collaborate with crossfunctional team <li> <ul><p><strong>Our approach to compensation<strong> <p> <p>We take a marketbased amp datadriven approach to compensation We leverage data from trusted thirdparty compensation sources to help us understand the market value of a role based on function level geographic location and scope We evaluate compensation biannually including performance and marketrelated factors <p> <p>Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting Compensation for some roles is structured as On Target Earnings OTE = base + commissionvariable while for others it is structured as Salary only <p> <p>To comply with local legislation and ensure transparency we share salary ranges on all job postings Skills experience and other factors help determine the final salary we offer which may vary from the original range posted <p> <p>Additionally all permanent team members are granted stock options and are eligible to participate in various benefits plans as part of their overall compensation package <p> <p>Salary Range <p> <p>$250000 OTE USD base + commission <p> <p><strong>Some perks of being on our team<strong> <p> <ul><li><strong>Flexible PTO <strong>We want you to take the time off when you want or need to recharge <li> <li><strong>Learning amp Development<strong> We provide growth opportunities through training coaching mentorship programs and workshops We also provide teams with a generous Education amp Conference budget to support continued learning<li> <li><strong>Parental benefits <strong>We offer parental leave topups family forming support and a lifetransitions program to ensure you and your family are well supported when returning to work<li> <li><strong>Healthcare <strong>Our comprehensive benefits package includes health dental vision STD amp LTD 401k contribution plans USbased employees and an Employee and Family Assistance Program to support the wellbeing of you and your family<li> <li><strong>Employee Resource Groups<strong> Belonging is an important part of doing your best work These ERGs provide support and community for employees<li> <ul><p>Coop team members are not eligible for company benefits <p> <p><strong>Where we work<strong> <p> <p>We hire into our hub cities of Boston MA Vancouver BC Toronto ON and We post our positions in the hub locations where we are open to having the successful candidate be located <p> <p><strong>Diversity inclusion and accessibility<strong> <p> <p>We value diversity of thought we are committed to creating a diverse environment and are proud to be an equal opportunity employer All applications will receive consideration for employment without regard to race color religion gender gender identity or expression national origin disability or age Please let us know if you require any accommodations or support during the recruitment process <p> <p>LIHybrid<p>
Engineering Manager
Company: athenahealth
Location: Boston, MA
Posted Mar 11, 2024
<p>Join us as we work to create a thriving ecosystem that delivers accessible highquality and sustainable healthcare for all <p> <p>We are looking for a Manager of Engineering to join the athenahealth Care Collaboration team At the cutting edge of the healthcare markets shift towards valuebased care the Care Collaboration subdivision works with an industry leading client base to deliver capabilities to enable patientcentric care from Care Management to Behavioral Health to Population Analytics <p> <p>This role in particular will focus on our Care Management space Across the athenahealth network hundreds of thousands of patients are working to manage their chronic clinical or mental health conditions Our Care Planning tools are used by thousands of providers every day to assist those patients in managing their care The demand for these capabilities is growing constantly and we are looking for a missiondriven innovative and outcomesoriented teammate to join us in our quest to change healthcare for the better <p> <p>As a Manager of Engineering your job will be to hire and grow the individuals on your team coach your team to high performance and partner with Product to drive the success and evolution of key areas of care planning functionality <p> <p>You are passionate about building inclusive and outcomefocused engineering teams You are committed to supporting and developing your engineers to successful team outcomes You are energized by collaborating with Product and User Experience teams You love digging into meaty complex technical problems and finding ways to iteratively deliver improvements in service of a longterm vision You bring curiosity empathy and an open mind to everything you do If that sounds like you and youre interested in driving a forwardleaning approach to healthcare wed love you to join the team <p> <p><b>Job Responsibilities <b> <p> <ul><li>Drive planning and execution for scrum teams to deliver releases in alignment with organizational and product objectives<li> <li>Maintain knowledge of product architecture connective dependencies technical concerns such as rollout strategies performance and scalability to ensure the right decisions are made<li> <li>Coach your team provide regular feedback and encouragement to help them learn and grow<li> <li>Foster a culture of engineering best practices collaboration and continual improvement<li> <li>Share the team vision and strategy to foster an understanding of the overall direction and the why behind decisions<li> <li>Partner closely with Product Owner and User Experience Designer to align and accelerate engineering team<li> <li>Identify and remove impediments to team progress<li> <li>Build crossfunctional and crossorganization relationships to drive initiatives to successful completion<li> <ul><p><b>Typical Qualifications <b> <p> <ul><li>3+ years leading teams in a technical environment<li> <li>Experience in distributed systems cloudbased architecture and highlyavailable systems<li> <li>Proficiency in programming languages such as Java Python JavaScriptjQuery C and Perl<li> <li>Experience leading teams in an agile environment<li> <li>Track record of growing your engineers and teams<li> <li>Collaborative approach to driving best possible results and outcome for the customer<li> <li>Experience working in a DevOps model or supporting operational teams a plus<li> <ul><p><b>About athenahealth<b> <p> <p><b>Heres our vision <b>To create a thriving ecosystem that delivers accessible highquality and sustainable healthcare for all <p> <p><b>Whats unique about our locations<b> <p> <p>From an historic 19th century arsenal to a converted landmark power plant all of athenahealths offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams Our 10 offices across the United States and India plus numerous remote employees all work to modernize the healthcare experience together <p> <p><b>Our company culture might be our best feature<b> <p> <p>We dont take ourselves too seriously But our work Thats another story athenahealth develops and implements products and services that support US healthcare Its our chance to create healthier futures for ourselves for our family and friends for everyone <p> <p>Our vibrant and talented employees or athenistas as we call ourselves spark the innovation and passion needed to accomplish our goal We continue to expand our workforce with amazing people who bring diverse backgrounds experiences and perspectives at every level and foster an environment where every athenista feels comfortable bringing their best selves to work <p> <p>Our size makes a difference too We are small enough that your individual contributions will stand out but large enough to grow your career with our resources and established business stability <p> <p>Giving back is integral to our culture Our athenaGives platform strives to support food security expand access to highquality healthcare for all and support STEM education to develop providers and technologists who will provide access to highquality healthcare for all in the future As part of the evolution of athenahealths Corporate Social Responsibility CSR program weve selected nonprofit partners that align with our purpose and let us foster longterm partnerships for charitable giving employee volunteerism insight sharing collaboration and crossteam engagement <p> <p><b>What can we do for you<b> <p> <p>Along with health and financial benefits athenistas enjoy perks specific to each location including commuter support employee assistance programs tuition assistance employee resource groups and collaborative workspaces some offices even welcome dogs <p> <p>In addition to our traditional benefits and perks we sponsor events throughout the year including book clubs external speakers and hackathons And we provide athenistas with a company culture based on learning the support of an engaged team and an inclusive environment where all employees are valued <p> <p>We also encourage a better worklife balance for athenistas with our flexibility While we know inoffice collaboration is critical to our vision we recognize that not all work needs to be done within an office environment fulltime With consistent communication and digital collaboration tools athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation <p> <p>athenahealth is committed to a policy of equal employment opportunitythats why we recruit and hire applicants without regard to race color religion sex including pregnancy national origin disability age sexual orientation veteran status genetic information gender identity gender expression or any other factor prohibited by law Were happy to provide a reasonable accommodation for those with a disability to complete any part of the application process If you are unable to access or use this online application process and need an alternative method for applying please contact us at taoperationsathenahealthcom for assistance <p> <p>httpswwwathenahealthcomcareersequalopportunity<p>
Community Support Specialist II - Farmington DM3700
Company: BJC HealthCare
Location: Boston, MA
Posted Mar 11, 2024
<p><strong>Additional Information About the Role<strong> <p> <ul><li><strong>Up to a $1500 Sign On Bonus<strong><li> <li>This is a 40 hour per week Community Outreach Case Worker position<li> <li>You will assist clients by linking them to community resources such as housing and food assistance<li> <li>You will work out in the communities with clients daily you do not work inside the agency location<li> <li>Monday Friday Day Shift <strong>NO OnCall Nights Weekends or Holidays required<strong><li> <li>Local travel is required and you must have your own personal reliable vehicle with valid insurance<li> <li>You must have a valid <strong>CLASS E or CLASS D<strong> drivers license if you do not you must obtain one within two weeks prior to your start date<li> <li>You will be asked to transport clients in your own personal vehicle<li> <li>Any mileage you put on your vehicle while working in the community will be reimbursed back to you<li> <li>You will be asked to meet with clients face to face<li> <li>You will be asked to meet with clients in their homes<li> <li>You will be required to connect with all your clients in person on a regular basis<li> <li>Related work experience with individuals suffering from mental health challenges strongly preferred NOT REQUIRED<li> <li>You will be working with individuals that suffer from severe mental health issues<li> <li>Training will take place during your first <strong>90 days <strong>and will sufficiently prepare you for this type of work must be able to learn new things quickly and have a strong ability to use technology<li> <ul><p><strong>Overview<strong> <p> <p><strong>BJC Behavioral Health<strong> is a community health center that provides and coordinates behavioral health services for more than 8000 seriously mentally ill adults and seriously emotionally disturbed children in St Louis City St Louis County St Fran ois Iron and Washington counties As an Administrative Agent of the Missouri Department of Mental Health DMH BJC Behavioral Health serves as a major point of entry for people eligible for mental health services funded by DMH and is responsible for serving as gatekeeper to the public mental health system <p> <p><strong>Preferred Qualifications<strong> <p> <p><strong>Role Purpose<strong> <p> <p>Responsible for providing community support services to maximize opportunities available to people living in the community while working to recover from the serious and persistent effects of mental illness <p> <p><strong>Responsibilities<strong> <p> <li>Provides community support services to complex clients to include clients on care plan using treatment plan interventions that result in positive outcomes based on individual strengths and needs case load sizes will vary<li> <li>Completes timely documentation of services that clearly describe the need for the service the intervention provided the relationship to the treatment plan the provider of the service the date the actual time and setting of the service and the individuals response to the service<li> <li>Contacting individuals andor referral sources following missed appointments in order to reengage and promote recoveryresiliency efforts Supporting individuals in crisis situations<li> <li>Provides mentorship and job shadowing to community support colleagues<li> <p><strong>Minimum Requirements<strong> <p> <p><strong>Education<strong> <p> <li>Bachelors Degree<li> <p> Human Services or related <p> <p><strong>Experience<strong> <p> <li>No Experience<li> <p><strong>Supervisor Experience<strong> <p> <li>No Experience<li> <p><strong>Licenses amp Certifications<strong> <p> <li>Class D IL or Class E MO<li> <p><strong>Benefits and Legal Statement<strong> <p> <p><strong>BJC Total Rewards<strong> <p> <p>At BJC were committed to providing you and your family with benefits and resources to help you manage your physical emotional social and financial wellbeing <p> <ul><li>Comprehensive medical dental vison life insurance and legal services available first day of the month after hire date<li> <li>Disability insurance paid for by BJC<li> <li>Pension Plan403b Plan funded by BJC<li> <li>401k plan with BJC match<li> <li>Tuition Assistance available on first day<li> <li>BJC Institute for Learning and Development<li> <li>Health Care and Dependent Care Flexible Spending Accounts<li> <li>Paid Time Off benefit combines vacation sick days holidays and personal time<li> <li>Adoption assistance<li> <ul><p><strong>To learn more go to wwwbjctotalrewardscomBenefits<strong> <p> <p>Not all benefits apply to all jobs <p> <p>The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position It is not designed to contain or be interpreted as an exhaustive list of all responsibilities duties and qualifications required of employees assigned to this job Equal Opportunity Employer<p>
Revenue Accounting Senior Associate
Company: athenahealth
Location: Boston, MA
Posted Mar 11, 2024
<p>Join us as we work to create a thriving ecosystem that delivers accessible highquality and sustainable healthcare for all <p> <p><b>Revenue Accounting Senior Associate<b> <p> <p>This is a hybrid position based out of our Brighton MA headquarters You will be required to work inoffice one day per week <p> <p>As a Senior Associate on the Revenue Accounting team this candidate will assist in executing the processes and controls associated with the accounting for and recording of revenue deferred revenue and accounts receivablerelated transactions as well as focus on projectbased tasks that arise in a fastpaced and rapidly changing environment Part of this role will consist of assisting in the completion of the monthend close process In addition this role will spend some time working with senior members of the Revenue team in order to effectively complete short and longterm projects as they arise The position will require an individual who is organized is an effective problem solver and critical thinker and is looking to work collaboratively on a team This candidate will be expected to maintain professional skepticism yet be able to promote positive attitude in a fastpaced environment This position will report to a manager on the revenue team and will be well supported by other technical peers who enjoy teaching and learning <p> <p><b>Job Responsibilities<b> <p> <ul><li>Responsible to perform monthend general ledger close for revenue revenue related accounts and related cost accounts<li> <li>Assist in the preparation and analysis of month end balance sheet and PampL accounts associated with revenue accounts receivable including billed and unbilled accounts contractual assets contractual liabilities and deferred revenue including related reserves<li> <li>Work with several departments to compile information in order to prepare required analyses schedules and documentation for quarterly and annual reporting periods<li> <ul><ul><li>Ability to work and maintain relationship with crossfunctional stake holders such as Sales Operations AR etc<li> <li>Perform preparation and or critical review of account reconciliations on a monthly basis<li> <li>Review of processes to ensure accurate and timely revenue recognition<li> <li>Ad hoc projects to be determined as they arise eg adoption of new accounting standards critical reviews of current processes amp systems acquisitions and integration of subsidiary processes evaluation of new clientfacing initiatives etc<li> <li>Assist manager to work with internal and external auditors during quarterly reviews and annual audit<li> <li>Maintain current and assisting in creating new or refining existing revenue related internal controls as needed and<li> <li>Maintain appropriate documentation of effective execution of internal controls<li> <ul><p><b>Typical Qualifications<b> <p> <ul><li>Bachelors degree or higher in Accounting Finance or Business Administration<li> <li>2+ years related work experience<li> <li>Proficiency in US GAAP SOX 404 controls and Software revenue recognition strongly preferred<li> <li>Proficient in advanced Microsoft Excel VLOOKUP index match pivot tables etc<li> <li>Salesforce and PeoplesoftOracle ERP system knowledge preferred and willingness to learn other accountingbased systems<li> <ul><p><b>About athenahealth<b> <p> <p><b>Heres our vision <b>To create a thriving ecosystem that delivers accessible highquality and sustainable healthcare for all <p> <p><b>Whats unique about our locations<b> <p> <p>From an historic 19th century arsenal to a converted landmark power plant all of athenahealths offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams Our 10 offices across the United States and India plus numerous remote employees all work to modernize the healthcare experience together <p> <p><b>Our company culture might be our best feature<b> <p> <p>We dont take ourselves too seriously But our work Thats another story athenahealth develops and implements products and services that support US healthcare Its our chance to create healthier futures for ourselves for our family and friends for everyone <p> <p>Our vibrant and talented employees or athenistas as we call ourselves spark the innovation and passion needed to accomplish our goal We continue to expand our workforce with amazing people who bring diverse backgrounds experiences and perspectives at every level and foster an environment where every athenista feels comfortable bringing their best selves to work <p> <p>Our size makes a difference too We are small enough that your individual contributions will stand out but large enough to grow your career with our resources and established business stability <p> <p>Giving back is integral to our culture Our athenaGives platform strives to support food security expand access to highquality healthcare for all and support STEM education to develop providers and technologists who will provide access to highquality healthcare for all in the future As part of the evolution of athenahealths Corporate Social Responsibility CSR program weve selected nonprofit partners that align with our purpose and let us foster longterm partnerships for charitable giving employee volunteerism insight sharing collaboration and crossteam engagement <p> <p><b>What can we do for you<b> <p> <p>Along with health and financial benefits athenistas enjoy perks specific to each location including commuter support employee assistance programs tuition assistance employee resource groups and collaborative workspaces some offices even welcome dogs <p> <p>In addition to our traditional benefits and perks we sponsor events throughout the year including book clubs external speakers and hackathons And we provide athenistas with a company culture based on learning the support of an engaged team and an inclusive environment where all employees are valued <p> <p>We also encourage a better worklife balance for athenistas with our flexibility While we know inoffice collaboration is critical to our vision we recognize that not all work needs to be done within an office environment fulltime With consistent communication and digital collaboration tools athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation <p> <p>athenahealth is committed to a policy of equal employment opportunitythats why we recruit and hire applicants without regard to race color religion sex including pregnancy national origin disability age sexual orientation veteran status genetic information gender identity gender expression or any other factor prohibited by law Were happy to provide a reasonable accommodation for those with a disability to complete any part of the application process If you are unable to access or use this online application process and need an alternative method for applying please contact us at taoperationsathenahealthcom for assistance <p> <p>httpswwwathenahealthcomcareersequalopportunity<p>
Founding Engineer, ML Infra / SRE (Quotient AI)
Company: Unusual Ventures
Location: Boston, MA
Posted Mar 11, 2024
<p><b>About Quotient AI<b><p> <p><br ><p> <p>At Quotient we are a platform for evaluating AI products on realworld usecases during research development and in production We believe that model evaluation is essential to shipping successful AI products quickly and confidently We enable researchers and developers to understand the tradeoffs they are making in training and deploying AI models and products With Quotient they can iterate faster towards more ambitious goals<p> <p><br ><p> <p>Quotient will enable AI products to become ubiquitous reliable and safe<p> <p><br ><p> <p>Our founders most recently led AI evaluation for GitHub Copilot We have raised a Seed Round from top VCs and angel investors<p> <p><br ><p> <p><b>About the Position<b><p> <p><br ><p> <p>We are looking for experienced engineers who understand AI systems and are excited about becoming global leaders in a completely novel field We need people that can work independently as part of a small team<p> <p><br ><p> <p>You will be responsible for building the industrys first endtoend AI evaluation platform starting with an offline evaluation harness and web platform Youll also help forge the foundation of our companys engineering team and company culture<p> <p><br ><p> <p>We are a small team passionate about technology research and the extraordinary things we can build when we combine the two Were also fun collaborative and have meaningful lives outside of work<p> <p><br ><p> <p>You might be a good fit if youve worked as an ML Engineer Infrastructure Engineer or SRE We are building a team in Boston Massachusetts and preference will be given to candidates who can join us in our office 2 days per week<p> <p><br ><p> <p><b>What youll do<b> <p><ul><li>Work closely with the engineering team and lead early product development including designing and implementing a foundational evaluation platform<li> <li>Balance tradeoffs for performance and usability for our initial customers We want our platform to be easy to use and for customers to get results fast<li> <li>Ship to learn iterating experimenting and testing ideas to move us along our path to productmarket fit<li> <li>Bootstrap our initial development tooling infrastructure and deployment processes<li> <li>Collaborate with external researchers design partners and early customers<li> <ul><p><b>Requirements<b> <p><ul><li>5 years of full time industry experience building and operating production systems in a modern cloud enterprise setting using tools like Python terraform pulumi or kubernetes lambda with security in mind<li> <li>Youre a selfstarter who is comfortable with ambiguity and openended technical challenges<li> <li>You can own projects endtoend and effectively collaborate with teammates<li> <li>You can balance building high quality secure software with prioritizing company goals<li> <li>Experience with different cloud providers like AWS GCP or Azure<li> <ul><p><b>Nice to have but not required<b> <p><ul><li>Experience with ML systems particularly high scale distributed inference for modern LLMs<li> <li>Experience building userfacing data ML or analytics products<li> <li>Experience working at an early stage startup<li> <ul><p> <p><p><b>Benefits<b><p> <p>Competitive salary amp equity stake in the company<p> <p>Medical dental and vision insurance<p> <p>401k benefits with company match<p> <p>Unlimited PTO policy amp holiday shutdown last week of the year<p> <p>Paid commuter benefits for employees working hybrid in Boston<p> <p>Weekly team lunches<p> <p><br ><p> <p>Unfortunately were currently unable to sponsor visas<p> <p><p>
Customer Success Specialty Program, Senior Manager
Company: athenahealth
Location: Boston, MA
Posted Mar 11, 2024
<p>Join us as we work to create a thriving ecosystem that delivers accessible highquality and sustainable healthcare for all <p> <p><b>Position Summary<b> <p> <p>The Customer Success Specialty Program Senior Manager is responsible for driving performance laterally throughout the organization via knowledge dissemination specialty advocacy and specialty performance tracking They will achieve this by partnering with the Product Strategy Specialty Market Leads and others to create a thread of excellence between Product Marketing Sales Onboarding TES Customer Care CaTS and across all three Customer Success service tiers specific to their specialty eg Womens Health BH Urgent Care FQHC ASC Ortho This lateral connection will improve the continuity of experience that each customer receives and ensures that Specialty is represented This role works to drive accountability and engagement of our internal teams to ensure customers are seen through multiple lenses and receive optimal care for their specific needs <p> <p>The Operations Program Managers reporting to the Executive Director are the dedicated crossfunctional leaders in the Operations organization for an assigned specialty product or service stream and responsible for the longterm growth and success of their business line As experts in their area of focus they help the organization with market strategy and how to evolve our products and services with the market to achieve optimal growth and customer retention They must influence and lead a crossfunctional team of DRIs who are responsible for enabling the broader organization to uniquely support prospects and customers The Operations Program Managers are the de facto experts and ultimate authority on best in industry configurations They are tasked with creating an employee knowledge certification program that refreshes with regularity Specialty Program Managers work to ensure Operations is connected to deliver results that are positively felt by our customer base and impactful to our organization <p> <p>50 Customer Management <p> <ul><li>Develop a perspective on the Specialty market opportunity approach and business growth goals<li> <li>Collaborate with and influence a crossfunctional Specialty leadership team<li> <li>Influence Specialty business metrics scorecard and growth goals and leading progress readouts to the broader organization via quarterly business reviews QBR<li> <li>Support the development and maintenance of a specialtyspecific product roadmap and partner strategy<li> <li>Support product market launches as part of a cross functional team<li> <li>Partner with Specialty Market Lead ProductMkt to understand product roadmap strategic gaps and advocate for enhancements Facilitate information dissemination and adoption of new features Create customerfacing specialty roadmaps to be presented to customers<li> <li>Provide feedback on how messaging points are being received inmarket understand ongoing targeted market outreach Collaborate to drive customer and prospect communications<li> <li>Help articulate specialty support model to improve deal velocity Support prospect questions<li> <li>Understand training journey and provide insight into training opportunities and guidance on where to invest in additional training Act as an SME for training content<li> <li>Manage user groups and community pages for specialty<li> <li>Maintain onboarding playbooks as features are updated in collaboration with onboarding specialty leads Provide perspectives from Customer experiences postlive Facilitate reporting on implementations through lens of resource allocation people and playbooks readiness of badged resources recent postlive successes<li> <li>Surface opportunities to address issues across multiple Customers Rules RCM performance<li> <li>Surface opportunities to optimize case management process and inform agent training<li> <li>Facilitate information exchange between Customer Success Managers CSM and service tier teams<li> <ul><p>25 Communicate strategy and create feedback loops between Operations and Product <p> <ul><li>Work with your team to partner with product leaders and highlevel executives to influence their product strategy and shape the vision of athenahealth products<li> <li>Educate and inspire cross functional teams with the latest emerging market trends direct customer feedback and analysis to elevate athenahealths overall product capabilities and offerings<li> <li>Evaluate and help to respond to top product optimization opportunities from clients support resolution of product related prospect amp client escalations<li> <ul><p>10 Ensure productmarket fit for new and existing products <p> <ul><li>Inform the development of content and communication for the product launch strategy<li> <li>Assist in executing the gotomarket strategy for new product launches including coordination of client engagement feedback and contracting<li> <li>Support value proposition including development of marketfacing proof points packaging pricing framework and PampL where applicable<li> <ul><p><b>Education amp Experience Required<b> <p> <ul><li>Bachelors Degree Preferred<li> <li>35 years experience as a project manager or program lead supporting one of the designated 6 specialties and must be at the manager cohort or above for consideration<li> <li>58 years of relevant experience in Professional Services Sales Customer Support or Customer Success Management<li> <li>Strong proficiency in Microsoft Office Suite specifically Excel Word and PowerPoint<li> <li>Ability to travel 1015 nationwide<li> <ul><p><b>Knowledge amp Skills <b> <p> <ul><li>Demonstrated project management and presentation skills<li> <li>Demonstrated strong written and verbal communication skills<li> <li>Proven ability to influence both customers and internal stakeholders<li> <li>Proven ability to manage and prioritize multiple projects while paying strict attention to detail<li> <li>Excellent listening skills and use of discovery questions<li> <li>Comfortable handling difficult and escalated conversations with internal and external stakeholders<li> <li>Ability to selfmanage and participate effectively as part of an extended crossfunctional team<li> <li>Strong communication skills including the ability to influence senior executives and lead presentations to external audiences<li> <li>Creatively challenges the status quo to find new ways of working looks for the opportunities that arise during times of change readily adapts to new technologies processes roles<li> <ul><p><b>About athenahealth<b> <p> <p><b>Heres our vision <b>To create a thriving ecosystem that delivers accessible highquality and sustainable healthcare for all <p> <p><b>Whats unique about our locations<b> <p> <p>From an historic 19th century arsenal to a converted landmark power plant all of athenahealths offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams Our 10 offices across the United States and India plus numerous remote employees all work to modernize the healthcare experience together <p> <p><b>Our company culture might be our best feature<b> <p> <p>We dont take ourselves too seriously But our work Thats another story athenahealth develops and implements products and services that support US healthcare Its our chance to create healthier futures for ourselves for our family and friends for everyone <p> <p>Our vibrant and talented employees or athenistas as we call ourselves spark the innovation and passion needed to accomplish our goal We continue to expand our workforce with amazing people who bring diverse backgrounds experiences and perspectives at every level and foster an environment where every athenista feels comfortable bringing their best selves to work <p> <p>Our size makes a difference too We are small enough that your individual contributions will stand out but large enough to grow your career with our resources and established business stability <p> <p>Giving back is integral to our culture Our athenaGives platform strives to support food security expand access to highquality healthcare for all and support STEM education to develop providers and technologists who will provide access to highquality healthcare for all in the future As part of the evolution of athenahealths Corporate Social Responsibility CSR program weve selected nonprofit partners that align with our purpose and let us foster longterm partnerships for charitable giving employee volunteerism insight sharing collaboration and crossteam engagement <p> <p><b>What can we do for you<b> <p> <p>Along with health and financial benefits athenistas enjoy perks specific to each location including commuter support employee assistance programs tuition assistance employee resource groups and collaborative workspaces some offices even welcome dogs <p> <p>In addition to our traditional benefits and perks we sponsor events throughout the year including book clubs external speakers and hackathons And we provide athenistas with a company culture based on learning the support of an engaged team and an inclusive environment where all employees are valued <p> <p>We also encourage a better worklife balance for athenistas with our flexibility While we know inoffice collaboration is critical to our vision we recognize that not all work needs to be done within an office environment fulltime With consistent communication and digital collaboration tools athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation <p> <p>athenahealth is committed to a policy of equal employment opportunitythats why we recruit and hire applicants without regard to race color religion sex including pregnancy national origin disability age sexual orientation veteran status genetic information gender identity gender expression or any other factor prohibited by law Were happy to provide a reasonable accommodation for those with a disability to complete any part of the application process If you are unable to access or use this online application process and need an alternative method for applying please contact us at taoperationsathenahealthcom for assistance <p> <p>httpswwwathenahealthcomcareersequalopportunity<p>
Senior Billing Manager (Boston)
Company: Klaviyo
Location: Boston, MA
Posted Mar 11, 2024
<p>At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo we call ourselves Klaviyos brings to our workplace each and every day We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements If youre a close but not exact match with the description we hope youll still consider applying Want to learn more about life at Klaviyo Visit careersklaviyocom to see how we empower creators to own their own destiny <br >We are looking for an experienced Senior Billing Manager to join our Order to Cash team If you have demonstrated success dealing with ambiguity operating in a rapidlygrowing environment and solving problems with limited oversight this is the role for you We are looking for someone who will own the development of a worldclass billing operation Your vision strategy and process improvement skills will ensure we can provide an amazing customer experience to all of our Klaviyo users This is a high visibility role that directly impacts our customers revenue growth and profitability <br >The Senior Billing Manager will be part of the Finance Organization and report directly to the Director Revenue Accounting and Operations In this role you will create scalable and efficient policies and processes in order to take the billing operations team to the next level in support of a top notch customer experience This is a high visibility role that directly impacts cash flow and profitability <br ><strong> How You Will Make a Difference <strong> <br ><p><ul><li> Coach mentor and lead a team of 3 full time employees and 2 contractors in billing operations <li> <li> Manage communication with crossfunctional teams including Global Technology Solutions Accounting Legal Sales Customer Success and Product Management <li> <li> Implement process improvements to enhance efficiency amp drive scalability <li> <li> Lead and manage billing business processes to ensure SOX compliance from end to end <li> <li> Partner with Global Technology Solutions and Product Managers to help design support and upgrade tools to improve customer experience amp operations <li> <li> Represent team in larger crossteam initiatives which involves supporting requirements gathering phase and project launch <li> <li> Buildout analytics amp reporting to measure success through KPIs and provide visibility to leadership on a weekly monthly or quarterly basis <li> <li> Review monthly billing schedules for accuracy and completeness for our 1000+ contracted customers during monthend close <li> <li> Act as the business approver for large customer refunds discounts and credit memos requested by the Klaviyo organization <li> <li> Help drive data managementgovernance of our contract information and pricing calculation <li> <ul><p> <br ><strong> Who You Are <strong> <br ><p><ul><li> 7+ years of progressive responsibilities in a SaaS industry <li> <li> Experience in hiring and developing great teams in billing AR operations finance or a similar discipline <li> <li> Intermediate Excel skills <li> <li> Experience using and or implementing NetSuite <li> <li> Salesforce experience preferred <li> <li> Ability to influence and partner with business colleagues throughout the organization to solve operational challenges <li> <li> Experience in solving multiple and complex challenges through critical thinking and crossfunctional collaboration <li> <li> Strong quantitative and analytical skills <li> <li> Breaks down large complex ambiguous goals into manageable pieces for the business <li> <li> Extremely organized with good project management skills <li> <li> Comfortable with creating new processes from scratch <li> <li> Strong attention to detail can learn quickly and understand big picture concepts <li> <li> Senior presence with thoughtful articulate communication style adaptable to the audience <li> <ul><p> <br >The pay range for this role is listed below Sales roles are also eligible for variable compensation and hourly nonexempt roles are eligible for overtime in accordance with applicable law This role is eligible for benefits including medical dental and vision coverage health savings accounts flexible spending accounts 401k flexible paid time off and companypaid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees <br >Base Pay Range For US Locations <br >$140000$210000 USD <br ><strong> Get to Know Klaviyo <strong> <br >Were Klaviyo pronounced clayveeoh We empower creators to own their destiny by making firstparty data accessible and actionable like never before We see limitless potential for the technology were developing to nurture personalized experiences in ecommerce and beyond To reach our goals we need our own crew of remarkable creatorsambitious and collaborative teammates who stay focused on our north star delighting our customers If youre ready to do the best work of your career where youll be welcomed as your whole self from day one and supported with generous benefits we hope youll join us <br >Klaviyo is committed to a policy of equal opportunity and nondiscrimination We do not discriminate on the basis of race ethnicity citizenship national origin color religion or religious creed age sex including pregnancy gender identity sexual orientation physical or mental disability veteran or active military status marital status criminal record genetics retaliation sexual harassment or any other characteristic protected by applicable law <br >IMPORTANT NOTICE Our company takes the security and privacy of job applicants very seriously We will never ask for payment bank details or personal financial information as part of the application process All our legitimate job postings can be found on our official career site Please be cautious of job offers that come from noncompany email addresses klaviyocom instant messaging platforms or unsolicited calls <br >You can find our Job Applicant Privacy Notice here <p>
CQV Project Manager Senior 1
Company: CAI
Location: Boston, MA
Posted Mar 11, 2024
<div><u>Position Description<u><div> <p>Our project managers are technical leads first with a strong background in CQV strategy development and field execution We look for culture fit above all our people are our most important asset and great people make great teams Our ideal project manager will have experience managing projects of $1m or more and have managed teams of at least 68 engineers and consultants on defined scopes of work<p> <p><br ><p> <p>A successful CAI PM will need to show direct responsibility for scopeschedulebudget for project experience We love experienced generalists but if youre a CQV SME in facilities clean utilities upstream and downstream biotech equipment single use disposable or aseptic fill finish manufacturing wed like to talk to you A PMP is great but youll need the experience if you want to run with a CAI team On any given day you might be leading a budget review meeting leading a daily huddle with your team reviewing a summary report writing a protocol or supporting your team executing in the field CAI PMs are active multifaceted roles desktop PMs need not apply The CAI project manager typically reports to either a client manager or an area manager<p> <p> <p> <p><b>Requirements include<b><p> <div><u>Requirements Include<u><div> <p>BS in a science or engineering field or equivalent experience <p> <p><b>48 years Experience<b> commissioning and qualifying biopharma systems equipment and systems <p> <p>Experience with risk assessments qualification protocols commissioning planstest scripts and summary reports is desired Experience with CIPSIP is desired <p> <p>Excellent skill in leading teams to perform complex tasks under pressure<p> <p>Excellent problemsolving skills<p> <p>Proficient and experienced with various Project Management software tools<p> <p>Customerservice focused<p> <p>Three 3 or more years serving as a program or project manager for life science projects with budgets of $1MM+ Demonstrated success in leading your team to achieve defined goals Similar experience in industries other than life sciences will be considered<p> <p><br ><p> <div><u>Other Requirements<u><div> <p>Excellent oral and written communication skills in English<p> <p>Able to travel domestically and internationally as required <p> <p>Able to work paid overtime <p> <p>Able to work in the US without sponsorship now or any time in the future <p> <p><br ><p> <p><b>About CAI<b><p> <p>CAI is a 100 employeeowned company established in 1996 that has grown to more than 800 people worldwide We provide commissioning qualification validation startup project management and other consulting services associated with operational readiness to FDA regulated and other missioncritical industries<p> <p><b> <b><p> <p><b>Meeting a Higher Standard<b><p> <p>Our approach is simple we put the clients interests first we do not stop until it is right and we will do whatever it takes to get there<p> <p>As owners of CAI we are committed to living our Foundational Principles both professionally and personally<p> <p>We act with integrity<p> <p>We serve each other<p> <p>We serve society<p> <p>We work for our future<p> <p> <p> <p>With employee ownership one persons success is everyones success we work diligently to accomplish team goals We place Team Before Self demonstrate Respect for Others and possess a CanDo Attitude our core values That is how we have grown exponentially<p> <p><span> <span><p> <p><b>Benefits<b><p> <p>Our fulltime positions offer competitive compensation and benefits which include up to 15 retirement contribution 24 days PTO and 5 sick days per year health insurance at extremely low cost to employee financial support for both internal and external professional education as well as 70 long term disability paid for by the company<p> <p><span>LIMR1<span><p> <p> <p><p>We are an equal opportunity employer we are proud to employ veterans and promote diversity and inclusion in our workplace Diversity is a strength for our global company We pledge that CAI will be operated in a way that is fair and equitable to all our employees our customers and the broader society<p> <p> <p> <p>This job description is not all inclusive and you may be asked to do other duties CAI will also consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Act FCA Fair Chance Ordinance FCO<p> <p><p>
Enterprise Risk Management Coordinator
Company: MassMutual
Location: Boston, MA
Posted Mar 11, 2024
<p><b>Enterprise Risk Management Coordinator<b><br ><b>FullTime Boston MA or Springfield MA<b><br ><b>The Opportunity<b><br >The Enterprise Risk Management Coordinator is a member of the Risk Strategy team within Enterprise Risk Management ERM This position will partner closely with numerous stakeholders of the Enterprise Risk Team to coordinate activities across different areas of governance and risk management administration <br ><b>The Team<b><br >The Risk Strategy team collaborates with ERM leadership and key stakeholders to provide the necessary context and analysis that ensures we are best positioned to manage emerging risks in our industry and evolve the ERM operating model The Risk Strategy team will also be responsible for facilitating the effectiveness of the ERM function working alongside the ERM leadership team to coordinate ERM activities engagement with stakeholders across the enterprise continuous improvement development of risk strategies roadmaps and change management for ERM to continue its transformation toward prioritized and automated access to risk data and analysis Our goal is to ensure bestinclass risk management utilizing automated tools and techniques to identify assess manage monitor and report on risks across the enterprise<br ><b>The Impact<b><br >You will thrive in this role if you are comfortable engaging stakeholders of all levels of the organization taskdriven detail oriented and organized while having clear and concise written and verbal communication skills A general background experience or desire to learn within the enterprise risk domain as well asor project management <br >In this role you will act as <br ><p><ul><li><b>Data Governance Coordinator<b> partnering with Data Owners on the lifecycle of their data from assessments to ongoing maintenance controls developing and executing an annual validation campaign including the decommissioning of certain dataset and supplier relationships<li> <li><b>Records Management and Unit Information Coordinator<b> ensuring compliance with the Information Governance and Records Management Policy including acting as a key resource on legal holds<li> <li><b>Business Continuity Support <b>owning the endtoend support process of continuity planning<li> <li><b>Project Coordinator<b> assisting with committee artifacts agenda and other administration of large reoccurring meetings Support various training division meetings and team building events hosted by ERM throughout the year Help organize the enterprise risk document repositories and ensure key artifacts and documents are currently updated and consistent across the department and enterprise<li> <li><b>Issue Validation Mitigation FollowUp<b> developing and monitoring reporting to determine when open mitigations are coming due or past due<li> <li><b>KRI Assemblance<b> working with control functions to capture Key Risk indicators and all associated metadata<li> <li><b>Tag Audit Findings to Taxonomy e<b>nsuring all new audit findings are associated to the appropriate enterprise risk taxonomy element managing and maintain reporting<li> <ul><p><br ><b>The Minimum Qualifications<b> <br ><p><ul><li>1+ years of Enterprise Risk Management or related business experience in insurance consulting strategy programproject management or financial services<li> <li>1+ years of experience creating presentations scorecards metrics and dashboards<li> <li>1+ years Project Coordinator or Project Manager experience<li> <li>Bachelors Degree<li> <ul><p><br ><b>The Ideal Qualifications<b> <br ><p><ul><li>5+ years of Enterprise Risk Management or related business experience in insurance consulting strategy programproject management or financial services<li> <li>Experience in risk consulting or strong desire to learn fundamentals of enterprise risk management<li> <li>Strong analytical critical thinking and problemsolving skills<li> <li>Understanding of Knowledge Management<li> <li>Higher degree MBA or equivalent<li> <li>Expert presentation and artifact creation<li> <li>Comfortable working collaboratively across the organization in a complex fast paced dynamic and continually evolving business environment<li> <li>High degree of integrity and ability to maintain confidentiality with business amp organizational information<li> <li>Experience and confidence with communicating to senior leadership<li> <li>Change management mindset<li> <ul><p><br ><b>What to Expect as Part of MassMutual and the Team<b> <br ><p><ul><li>Regular meetings with the Risk Strategy Team<li> <li>Focused oneonone meetings with your manager<li> <li>Access to mentorship opportunities<li> <ul><p><br ><p><ul><li>Networking opportunities including access to Asian HispanicLatinx African American women LGBTQ veteran and disabilityfocused Business Resource Groups<li> <li>Access to learning content on Degreed and other informational platforms<li> <li>Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits<li> <ul><p><br >LIFT1<br >MassMutual is an Equal Employment Opportunity employer MinorityFemaleSexual OrientationGender IdentityIndividual with DisabilityProtected Veteran We welcome all persons to apply Note Veterans are welcome to apply regardless of their discharge status<br >If you need an accommodation to complete the application process please contact us and share the specifics of the assistance you need<br ><b>Salary Range<b> $7250000$9510000<p>
Desktop Support Analyst
Company: Cambridge Associates
Location: Boston, MA
Posted Mar 11, 2024
<p>CAREERS THAT CHANGE THE WORLD <p> <p><b>OUR CULTURE<b> <p> <p>Cambridge Associates believes culture is central to your success and ours <p> <p>We believe in a vibrant valuesdriven culture that is supportive inclusive and diverse Here we celebrate the individual while we support global connectivity At CA collaboration wins kindness matters and your success is our priority <p> <p>o We foster an <b>inclusive<b> and <b>diverse<b> environment that enables <b>all individuals<b> to engage and <b>bring their full selves to work<b> <p> <p><b>OUR CLIENTS<b> <p> <p>Cambridge Associates believes our clients come first <p> <p>Our clients are the most compelling endowments foundations pensions private clients and institutional investors around the globe <p> <p><b>OUR PEOPLE<b> <p> <p>Cambridge Associatesbelieves we do our best when you do your best <p> <p>At CA we are only as successful as you are We actively recruit and invest in the most dynamic and diverse talent and then empower you to succeed By leveraging your unique skills developing your individual career goals and building a collaborative global community of connected diverse individuals we build a community that is stronger together <p> <p>But enough about us <b>Tell us about YOU<b> <p> <p>o Are you a <b>bold individual<b> seeking an opportunity to contribute to a <b>valuebased collaborative environment<b> in some of the most exciting cities around the globe <p> <p>o Are you eager to work for an organization committed to <b>diversity inclusion sustainability and Corporate Social Responsibility<b> <p> <p>o Do you strive to work in an environment that encourages <b>innovation and teamwork<b> <p> <p>o Are you a <b>thought leader<b> who cares about <b>making a difference in the world<b> while contributing to an <b>amazing culture<b> <p> <p>o Do you value a <b>challenging professional opportunity<b> where you can <b>leverage your skills<b> gain a <b>valuable foundational in finance and investment<b> and build a <b>longterm career development plan<b> <p> <p>o Are you seeking a <b>competitive salary<b> a <b>robust and comprehensive benefits program<b> and a variety of <b>attractive benefits and perks<b> <p> <p>o Do you excel at <b>problem solving customer support and troubleshooting<b> <p> <p><b>THE OPPORTUNITY<b> <p> <p>The Desktop Support team and the Call Center serve Cambridge Associates C|A desktop and mobile computing needs across all 11 offices globally The teams vision is to be a firstclass global provider of support services by delivering an exceptional customer experience which anticipates needs provides guidance and works to resolve technology issues for C|A staff Software and hardware support for the firm is provided by Desktop Support in partnership with other IT groups Desktop Support manages the installation relocation and configuration of hardware and software In addition to being responsible for the ongoing maintenance upgrades and issuing of desktop computing equipment and laptops the team also supports AV technologies throughout the enterprise <p> <p>The Desktop Support Analyst role is an exciting opportunity for candidates interested in contributing to and continuing the high standard for service and support There will be great opportunities to develop an excellent professional skill set and interact with various internal IT and enterprise groups across all levels <p> <p><b>RESPONSIBILITIES<b> <p> <p> Work to resolve issues and tickets with the highest standard of service and support <p> <p> Respond to assigned incidents in a timely manner <p> <p> Record track and report on all customer incidents and service requests through to completion <p> <p> Place service calls to vendors when necessary to resolve technical problems <p> <p> Actively participate in incident management and issue resolution including log track and document issues <p> <p> Maintain current expertise and competency of relevant technology products best practices and methods of support delivery <p> <p> Educate customers on technology and appropriate problem resolution minimising repeat requests <p> <p> Set up test and manage video conference meeting calls between office locations as well as outside parties <p> <p> Analyse problems to determine cause or source of equipment or software malfunction <p> <p> Provision hardware and software including cloudbased applications and environments <p> <p> Maintain assets inventory eg hardware peripherals <p> <p> Contribute to the documentation of processes and procedures via the Knowledge Base <p> <p> Assist with Projects Initiatives and Pilot Programs <p> <p><b>QUALIFICATIONS<b> <p> <p> Ability to work independently <p> <p> Demonstrated experience of handson Service Desk or Desktop Support in a Windows environment <p> <p> Ability to exhibit a collaborative and optimistic work ethic focused on customer satisfaction as the highest priority <p> <p> Ability to execute tasks and build relationships <p> <p> Excellent problem and decision making skills <p> <p> Flexible and open to changing priorities and managing multiple tasks simultaneously <p> <p> Strong communication skills both written and verbal <p> <p> Experience with Windows 10 LANWAN Ethernet PC Hardware iOS Support Active Directory VCAV Support and Citrix environments advanced proficiency in Microsoft Office Adobe Acrobat and ServiceNow preferred <p> <p> Ability to be flexible and willing to work eveningsweekends if necessary <p> <p> BABSC degree in Technology andor Business preferred <p> <p> ITIL Foundation Level preferred <p> <p> MCSA andor A completed or in progress preferred <p> <p> Windows 10 Certification preferred <p> <p><b>Want to learn more<b> <p> <p>Click HERE to learn more about how Cambridge Associates <b>lives our firm values<b> every day httpswwwcambridgeassociatescomaboutusfirmvalues <p> <p>Click <b>HERE<b> to learn more about Cambridge Associates <b>invests in diversity and inclusion <b>httpswwwcambridgeassociatescomaboutusdiversityinclusion <p> <p>Click <b>HERE<b> to learn more about our commitment to <b>Corporate Social Responsibility<b> httpswwwcambridgeassociatescomaboutuscorporatesocialresponsibility <p> <p>The firm is committed to the concept and practice of equal employment opportunity and will not discriminate against any employee or applicant on the basis of race color religion age sex national origin sexual orientation gender identity disability or veteran status It is expected that all employees will follow a similar policy toward their coworkers<p>