Jobs at CarMax
5,654 open positions
CarMax is the largest private used‑car retailer in the United States, blending automotive sales with a data‑driven tech stack that powers pricing, inventory management, and the online buying experience.
The company hires software engineers, data scientists, product managers, UX designers, and cloud infrastructure specialists, often seeking candidates who can turn complex datasets into actionable insights for a high‑volume retail operation.
By reviewing CarMax listings on Job Transparency, you gain instant access to salary ranges, employee sentiment, and real‑time job counts, giving you a clear view of compensation and workplace culture before you apply.
Customer Advisor
Company: CarMax
Location: Other US Location
Posted Mar 16, 2024
CarMax is a company that values customer service, teamwork, and career growth. They offer competitive pay, benefits, and a positive work environment.
Customer Advisor
Company: CarMax
Location: Other US Location
Posted Mar 15, 2024
<p>6014 Oxnard 2001 Lockwood Street Oxnard California 93036 <p> <p>CarMax the way your career should be <p> <p><b>General Summary <b> <p> <p>Under general supervision deliver exceptional customer service by acting as a liaison between the customer and retail technician Traditional or mechanical associate Flow on the phone before during and after the servicerepair processes <p> <p><b>Principle Duties and Responsibilities <b> <p> <p> Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction <p> <p> Assist ServiceCustomer Operators with incoming service calls when needed <p> <p> Accurately interview and document customer concerns <p> <p> Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments This may require multiple calls to the same customer each day <p> <p> Create repair orders and route work to technicians or mechanical associates <p> <p> Obtain accurate estimates and approvals for Extended Service Policy ESP claims <p> <p> Consult with customers regarding needed repairs <p> <p> Review repair orders for work performed and accuracy of all labor parts and sublet documentation for billing <p> <p> Close and invoice repair orders <p> <p> Clearly explain and communicate all recommendationsrepairsservicemaintenance performed to ensure customer understanding <p> <p> Collects service payments and manages cash including receiving and counting money <p> <p> Balance a busy workload and properly dispatch work to the appropriate technicianmechanical associate Ensure all customer concerns are addressed and resolved in a timely manner <p> <p><b>Job Specifications <b> <p> <p>Work requires ability to <p> <p> Demonstrate exceptional interpersonal communication and customer service skills <p> <p> Demonstrate exceptional telephone etiquette and active listening skills <p> <p> Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer VoC processes <p> <p> Meet or exceed CarMax guidelines for customer satisfaction <p> <p> Read interpret and transcribe data in order to maintain accurate records <p> <p> Intermediate computer skills including spreadsheet knowledge <p> <p> Successfully work with associates in other departments within the store <p> <p> Perform multiple duties in a highenergy fastpaced working environment <p> <p> Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customersassociates both in person and over the phone <p> <p> Stay current in CarMax provided training in all areas of the Service process <p> <p><b>Working Conditions <b> <p> <p> Combination of both office and outdoor environment may include working at times in noisy andor inclement weather conditions <p> <p> Requires walking or standing for extended periods of time <p> <p> Flexible work hours with shifts that may include nights weekends holiday and 12hour days <p> <p> Follow all CarMax OSHA and EPA standards including the use of Personal Protective Equipment and proper waste disposal in required areas <p> <p> Adhere to all CarMax policies including but not limited to Code of Business Conduct Attendance Asset Protection Integrity Proper Recording of Time Environmental Health and Safety and Standards of Professional Appearance policies <p> <p><b>About CarMax<b> <p> <p>CarMax disrupted the auto industry by delivering the honest transparent and highintegrity experience customers want and deserve This innovative thinking around the way cars are bought and sold has helped us become the nations largest retailer of used cars with over 200 locations nationwide <p> <p>Our amazing team of more than 25000 associates work together to deliver iconic customer experiences Along the way we help every associate grow their career and achieve their best at work and in their community We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For® <p> <p>CarMax is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity genetic information national origin protected veteran status disability status or any other characteristic protected by law <p> <p>The hourly rate for this position is <p> <p>$2331 $2331 <p> <p><b>Benefits <b> <p> <p>Except as otherwise required by state law CarMax Associates are entitled to the following paid sick vacation and holiday time <p> <p>Associates that are considered fulltime hourly or commissionincentive eligible <p> <ul><li>To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company <li> <li>For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday If such an Associate does work on a scheduled holiday due to business need they are eligible for Holiday Premium Pay <li> <ul><p>Associates considered fulltime salaried are entitled to paid time away with no specified limit as needed for sick vacation bereavement jury duty holidays floating holiday etc subject to manager approval <p> <p>For more details about benefits please visit our CarMax Benefits website <p> <p>Upon an applicants request CarMax will consider reasonable accommodation to complete the CarMax Job Application<p>
Engineer II, Cloud
Company: CarMax
Location: Dallas-Fort Worth, TX
Posted Apr 15, 2024
CarMax is seeking a cloud engineer with 2+ years of experience in building infrastructure within a cloud platform, preferably Azure. The role involves developing self-service capabilities, collaborating with other engineers, and staying updated with industry trends. The candidate should have experience with scripting or coding, build and deployment, infrastructure, networking, storage, virtualization, access control, and CI/CD pipelines. The position offers a hybrid work arrangement and the opportunity to contribute to CarMax's innovative customer experience.
Customer Specialist I - AD
Company: CarMax
Location: Greater Denver Area
Posted Mar 15, 2024
<p>6010 Parker 18220 Ponderosa Dr Parker Colorado 80134 <p> <p>CarMax the way your career should be <p> <p><b>General Summary <b> <p> <p>Under limited supervision of the Business Office Manager the Customer Specialist Alternative Delivery provides exceptional customer service in a fastpaced teamoriented environment through the completion of sales transactions while working in multiple environments including both indoors outdoors and offsite home delivery of vehicles The Customer Specialist Alternative Delivery will also focus on the facilitation of paperwork and postsale processing The Customer SpecialistAlternative Delivery will also perform vehicle condition verifications and prepare the vehicles for delivery <p> <p><b>What you will do Essential responsibilities<b> <p> <ul><li> Facilitate the completion of Home Delivery sales transactions<li> <li> Present andor confirm MaxCare and finance decisions<li> <li> Follow and execute strategies to achieve stores sales budgets<li> <li> Maintain a working knowledge of available financing options titles and extended service policies<li> <li> Interact with customers other associates and team members to provide outstanding internal and external customer service<li> <li> Provide customer service to customers by complying with CarMax procedures including but not limited to processing Home Deliveries listening to and answering customer questions and explaining paperwork process<li> <li> Perform various Business Office tasks including but not limited to Completing Express Pickups delivering Sales paperwork completing Appraisal Purchases processing paperwork associated with the state DMV processing titles and processing auction sales<li> <li> Perform various administrative and clerical duties including but not limited to Document copying filing payment management reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags<li> <li> Drive vehicles to and from various locations as requested by supervisor<li> <li> Adhere to all CarMax policies and procedures<li> <li> Adhere to the Customer Specialist Alternative Delivery training timeline<li> <li> Process paperwork associated with retail vehicle sales<li> <li> Manage multiple payment types including receiving and counting money distributing funds preparing deposits and handling of the safe with considerations to security and asset protection<li> <li> Conduct vehicle condition verification and convey results to Buyer or Senior Buyer for analysis<li> <li> Present appraisal offers to customers<li> <li> Perform cosmetic inspections and ensure that all vehicles meet CarMax Final Quality Standards<li> <li> Prepare vehicles for delivery to customers<li> <ul><p><b>Qualifications and requirements<b> <p> <ul><li>Must possess a valid drivers license that meets the CarMax Driver Safety Points Evaluation System criteria as explained in the CarMax Driver Safety Policy<li> <li>Successful completion of all assessments<li> <li>Demonstrate exceptional communication skills and attention to detail<li> <li>Demonstrate active listening skills<li> <li>Meet or exceed CarMax guidelines for customer satisfaction<li> <li>Perform multiple duties in a high energy fastpaced working environment<li> <li>Use miscellaneous computer programs demonstrating intermediate PC skills<li> <li>Read interpret and transcribe data in order to maintain accurate records<li> <li>Lift objects that weigh as much as 25 lbs<li> <li>Complete all formats of job related training<li> <li>Flexible to work in an indooroutdoor environment ability to walk or stand for long periods of time and be able to work in any inclement weather for several hours<li> <li>Flexibility to work at multiple locations and deliver vehicles offsite<li> <li>Flexible work hours with shifts that may include nights weekends and holidays<li> <li>Adhere to all CarMax policies including but not limited to Attendance Proper Recording of Time Asset Protection EHampS Environmental Health amp Safety and Standards of Professional Appearance<li> <ul><p><b>About CarMax<b> <p> <p>CarMax disrupted the auto industry by delivering the honest transparent and highintegrity experience customers want and deserve This innovative thinking around the way cars are bought and sold has helped us become the nations largest retailer of used cars with over 200 locations nationwide <p> <p>Our amazing team of more than 25000 associates work together to deliver iconic customer experiences Along the way we help every associate grow their career and achieve their best at work and in their community We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For® <p> <p>CarMax is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity genetic information national origin protected veteran status disability status or any other characteristic protected by law <p> <p>The hourly rate for this position is <p> <p>$1650 $2640 <p> <p><b>Benefits <b> <p> <p>Except as otherwise required by state law CarMax Associates are entitled to the following paid sick vacation and holiday time <p> <p>Associates that are considered fulltime hourly or commissionincentive eligible <p> <ul><li>To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company <li> <li>For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday If such an Associate does work on a scheduled holiday due to business need they are eligible for Holiday Premium Pay <li> <ul><p>Associates considered fulltime salaried are entitled to paid time away with no specified limit as needed for sick vacation bereavement jury duty holidays floating holiday etc subject to manager approval <p> <p>For more details about benefits please visit our CarMax Benefits website <p> <p>Upon an applicants request CarMax will consider reasonable accommodation to complete the CarMax Job Application<p>
Customer Specialist
Company: CarMax
Location: Other US Location
Posted Mar 22, 2024
CarMax is seeking a Customer Specialist to provide exceptional service, guiding customers through the buying and selling process. The role involves communicating effectively with teams, conducting vehicle assessments, managing inventory, and handling administrative tasks. The ideal candidate will have strong communication skills, confidence, and the ability to build relationships. CarMax values honesty, transparency, and teamwork, offering opportunities for career growth. The position requires a high school diploma, sales experience, a valid driver's license, and proficiency in Microsoft Office.
Appraisal Specialist
Company: CarMax
Location: Dallas-Fort Worth, TX
Posted Mar 19, 2024
The job description is for a customer service role at CarMax, a leading used car retailer. The role involves providing exceptional service, establishing rapport with customers, facilitating the appraisal process, and maintaining a high level of energy in a fast-paced environment. The position requires strong communication skills, the ability to multi-task, and a commitment to continuous learning and development. CarMax is recognized for its commitment to diversity and is one of the FORTUNE 100 Best Companies to Work For.
Manager, Data Engineering - Remote
Company: CarMax
Location: Richmond, VA
Posted Mar 12, 2024
<p>8116 Midtown Office 2220 W Broad Street Richmond Virginia 23220 <p> <p>CarMax the way your career should be <p> <p><b>About this job<b> <p> <p>Are you passionate about how data is leading the way in transforming and disrupting industries Come join a great culture and awesome team at CarMax as Manager of Data Engineering Manager of Data Engineering is a critical role for building the right data foundation and ensuring that data engineering solutions and team can rapidly scale and adjust based on business priorities In this role you will be responsible for leading a team of data engineers to define design and deliver a variety of data products for critical business operations sales strategy data scientists logistics and other data consumers <p> <p>This role will need you to do strategic planning stakeholder management define roadmap and vision to drive engineering excellence along with growing and motivating your associates You will also produce documentation presentations for stakeholdersleadership and lead training sessions for data You will also be working and partnering with 3rd party vendors to facilitate datasharing agreements and managing consulting partners <p> <p><b>What you will do Essential Responsibilities<b> <p> <p><b>Team Management<b> <p> <ul><li>Responsible for interviewing selecting and training associates<li> <li>Must effectively resolve associate matters<li> <li>Responsible for daytoday tactical team decisions<li> <li>Required to manage multiple tasks and projects simultaneously<li> <li>Accountable for teams use and adherence to the CarMax® methodology<li> <li>Createmaintain team staffing and scheduling to include time tracking<li> <li>Demonstrated ability to schedule and execute hardware and software releases<li> <li>Demonstrated ability to prioritize and assign tactical requests to the team<li> <ul><p><b>Associate Development<b> <p> <ul><li>Responsible for associate development to include providing courageous leadership motivation to improve team dynamics mentorship in order to assist the growth of team members and constructive feedback on associates work<li> <li>Responsible for frequent associate File Reviews<li> <li>Effectively provide associate feedback through regular objective reviews and by writing and delivering Annual Performance Reviews<li> <li>Working with associates to collaboratively establish an Individual Development Plan and review them on a timely basis<li> <li>Track associate performance and provide them with appropriate feedback<li> <ul><p><b>Leadership<b> <p> <ul><li>Leads team through obstacles and time constraints to overcome barriers and successfully deliver results<li> <li>Influences the work of others to drive department goals and initiatives to successful completion through effective team and project management customer interaction and IT coordination<li> <ul><p><b>Production Support<b> <p> <ul><li>Provides technical experience related to the position<li> <li>Ensures that support problems and errors are tracked to ensure appropriate future handling<li> <li>Lead incident reporting to include postmortems which involves prioritizing enhancements to reduce ongoing support scheduling support rotations ensuring that the ticket queues are appropriately managed and assisting with critical outages at any time<li> <ul><p><b>Design and Review<b> <p> <ul><li>Active participant in project design meetings providing vision and guidance<li> <li>Applies technical knowledge in specialty areas for position<li> <ul><p><b>Customer Interaction Business Knowledge<b> <p> <ul><li>Act as the key liaison with the customer community and consistently builds positive relationships with customers and contacts in supported business areas<li> <li>Interact with the customer including understanding of requirements and proposed solutions<li> <li>Must courageously influence the processes and barriers to projects in order to best represent the customers requirements and needs<li> <li>Must continually seeks opportunities to increase internal customer satisfaction and deepen client relations<li> <ul><p><b>Technical Qualifications<b> <p> <ul><li>5+ years experience in Data Engineering of highly scalable data platformsecosystems<li> <li>3+ years experience in building and managing data platformsecosystems<li> <li>3+ years experience in Cloud Engineering with knowledge in distributed computing preferred<li> <li>Demonstrated innate passion for the Data Engineering and Data Governance building scalable data platformsecosystems<li> <li>Possess an indepth knowledge and stays current with industry trends in Cloud data solutions data engineering data platforms and analytics<li> <li>Formulate a technology plan for EDLEDW area based on indepth understanding of the current needs of technology the future direction of CarMax technology and the road map of data and analytics technology<li> <li>Direct teams in the definition direction and maintenance of the data platform and solutions to ensure that the critical business insights and end analysts needs are consistently met<li> <li>Conducts and participates in the review evaluation and recommendation of software products productivity tools and external services<li> <li>Directs the development of data engineering standards procedures and processes Ensure that the program and strategy is implemented and its requirements fully met by technical and operational teams<li> <ul><p><b>Management Qualifications<b> <p> <ul><li>5+ years of experience in Technology leadership with 3+ years managing direct reports architecting building and deploying data engineering solutions and platforms<li> <li>Experience with data and analytics technologies ETL big data processing reporting and CICD solutionsmethodology<li> <li>1 to 3+ years of experience in cloud computing migrating and building new data solutions using cloud platforms AWS Azure GCP SnowflakeDatabricks<li> <li>1 to 3+ years of experience in AgileScrum ways of working and delivering highquality end solutions to stakeholders<li> <li>Demonstrated leadership skills can apply clear direction and priorities to teams<li> <li>Serves as an empowering coach to the team by providing them with the resources training feedback and a soundingboard to be successful in their roles balancing technical debt with speedtodelivery customer focused team<li> <li>Promotes a customerfocused team balancing technical debt with speedtodelivery<li> <li>Demonstrated ability to provide vision for the Data Engineering space and inspire teams towards the future<li> <li>Bachelors in Computer Science Engineering or Data Science Masters preferred<li> <ul><p>Work Location and Arrangement Work location is flexible if approved by the Company <p> <p>Work Authorization Applicants must be currently authorized to work in the United States on a fulltime basis Sponsorship will be considered for this specific role <p> <p>Compensation <p> <p>The Compensation Range for this position is $ 115000 $160000 <p> <p>FullTime Associates enjoy health benefits including medicaldentalvision wealth benefits including 401k plan Employee Stock Purchase Plan access to spending accounts as well as paid time off benefits More details can be found at benefitscarmaxcom <p> <p><b>About CarMax<b> <p> <p>CarMax disrupted the auto industry by delivering the honest transparent and highintegrity experience customers want and deserve This innovative thinking around the way cars are bought and sold has helped us become the nations largest retailer of used cars with over 200 locations nationwide <p> <p>Our amazing team of more than 25000 associates work together to deliver iconic customer experiences Along the way we help every associate grow their career and achieve their best at work and in their community We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For® <p> <p>Our Commitment to Diversity and Inclusion <p> <p>CarMax is committed to bringing together people from different backgrounds and perspectives providing employees with a safe welcoming and inclusive work environment <p> <p>CarMax is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity genetic information national origin protected veteran status disability status or any other characteristic protected by law <p> <p>Upon an applicants request CarMax will consider reasonable accommodation to complete the CarMax Job Application<p>
Senior Software Engineer (Multiple Positions)
Company: CarMax
Location: Richmond, VA
Posted Apr 15, 2024
CarMax is seeking a software developer with a Bachelor's or Master's degree in Computer Science or a related field, and at least 3-5 years of experience. The role involves leading digital product development, mentoring a team, and enhancing document generation, consumption, and management capabilities. The developer will also be involved in the end-to-end development process, balancing customer needs with business goals, and ensuring security compliance. The position is 100% remote, with the option for those within 100 miles of Richmond, VA to work on-site.
Customer Specialist AD
Company: CarMax
Location: Atlanta, GA
Posted Mar 22, 2024
CarMax, a leading used car retailer, is seeking a Customer Specialist-Alternative Delivery. The role involves providing exceptional customer service, facilitating sales transactions, and preparing vehicles for delivery. Key responsibilities include completing home delivery sales, presenting finance decisions, and maintaining a working knowledge of available financing options. The ideal candidate should possess strong communication skills, attention to detail, and the ability to work in a fast-paced environment. CarMax is recognized for its commitment to training, diversity, and providing iconic customer experiences.
Principal Software Engineer
Company: CarMax
Location: Richmond, VA
Posted Apr 15, 2024
CarMax is seeking a Principal Software Engineer with Microsoft Azure Cloud Solutions experience for a greenfield opportunity. The role involves leading the development of new digital products, collaborating with various teams, and providing technical thought leadership. The ideal candidate should have extensive knowledge of Azure, C#, .NET Core, and cloud architecture. They should also have strong soft skills and a proven track record in mentoring fellow engineers. The position offers a hybrid work arrangement and is based in Richmond, VA or Dallas, TX.
Associate Product Manager
Company: CarMax
Location: Richmond, VA
Posted Mar 11, 2024
<p>8116 Midtown Office 2220 W Broad Street Richmond Virginia 23220 <p> <p>CarMax the way your career should be <p> <p><b>Are you an innovator that wants to learn Product Management at CarMax<b> <p> <p>As an Associate Product Manager you will learn from our existing Product Teams and gain hands on experience driving product discovery and delivery activities In addition to mentorship guidance and developmental focus from Senior Product Managers and Product Directors Associate Product Managers will complete CarMax PREP Product Education Program a tailored learning agenda designed to provide you the skillset necessary to be successful in a Product Manager role after completion Your work will put customer needs at the heart of our process and make the car buying and selling experience better Thinking cross functionally youll work with your design engineering and data science partners to create products that allow customers to buy the vehicle they want in a way thats right for them Innovation is at the heart of CarMaxs strategy and in this role you are too <p> <p><b>About CarMax PREP<b> <p> <ul><li>Associate Product Managers participate in the CarMax Product Education Program PREP to ensure they have the functional expertise to be successful as a Product Manager<li> <li>PREP focuses on building and demonstrating relevant skills such as customer discovery stakeholder management and product analytics<li> <li>PREP participants will have the opportunity to shadow existing Product Teams to see firsthand how successful teams operate<li> <ul><p><b>What you will do Essential responsibilities <b> <p> <ul><li>Discovers and develops products and services that transform the car shopping buying and owning experience for our customers and drives business value<li> <ul><ul><li>Lead ongoing immersive customer discovery to understand behaviors motivations problems and opportunities across the customer journey<li> <li>Develop hypotheses and rapidly iterate on prototypes to validate the right solutions<li> <ul><ul><li>Assess the feasibility of solutions prioritize opportunities and work with a crossfunctional technically oriented team to develop and scale unique solutions to complex problems<li> <li>Set direction and goals based on quantitative data qualitative insights and strong business acumen in collaboration with business leaders and stakeholders<li> <li>Stay on top of industry trends and best practices to continuously improve what we do and ensure a great customer experience<li> <ul><p><b>Improve customer experience with every interaction <b> <p> <p>Drawing on data youll bring new insights to the development of products that offer a wellrounded customer experience Your forwardthinking and strategic approach will be matched by an urge to drive rapid product delivery and make a real impact on the business To do this you must be able to inspire and lead others partnering crossfunctionally to scale the experiences we build instore or online <p> <p><b>Desired Traits<b> <p> <ul><li>Passionate about leveraging technology to power the customer experience<li> <li>Able to motivate and inspire team members peers and stakeholders<li> <li>Analytical loves to solve problems<li> <li>Innovative thinks beyond boundaries curious<li> <li>Flexible and openminded proactively seeks input from others<li> <li>Exceptional organization and results focus selfdirected leader<li> <li>Entrepreneurial drive and spirit enjoys working in a fastpaced environment<li> <ul><p><b>Base Requirements<b> <p> <ul><li>Undergraduate degree in relevant field or 12 years of experience working in Product or related field including adjacent business areas within CarMax<li> <ul><p><b>Preferred Qualifications<b> <p> <ul><li>12 years of experience in Product or relevant field<li> <li>Masters degree<li> <li>Demonstrated ability to work with engineers designers and company leaders in a highly collaborative environment<li> <ul><p><b>About CarMax<b> <p> <p>CarMax disrupted the auto industry by delivering the honest transparent and highintegrity experience customers want and deserve This innovative thinking around the way cars are bought and sold has helped us become the nations largest retailer of used cars with over 200 locations nationwide <p> <p>Our amazing team of more than 25000 associates work together to deliver iconic customer experiences Along the way we help every associate grow their career and achieve their best at work and in their community We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For® <p> <p>CarMax is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity genetic information national origin protected veteran status disability status or any other characteristic protected by law <p> <p>Upon an applicants request CarMax will consider reasonable accommodation to complete the CarMax Job Application<p>
Sr. Engineer, Systems
Company: CarMax
Location: Richmond, VA
Posted Mar 12, 2024
<p>8116 Midtown Office 2220 W Broad Street Richmond Virginia 23220 <p> <p>CarMax the way your career should be <p> <p><b>About this job<b> <p> <p>At CarMax we are industry disruptors At the heart of our innovation is new digital products Working on many different aspects of the customer experience our Senior Engineers research and discover new opportunities and shape products to fulfill them From inception to completion you will develop tools and technology learning quickly from our spirit of experimentation You will have a direct impact on improving the performance of our business and ensuring customers can buy the vehicles they want in a way that is right for them <p> <p>Senior Systems Engineer ServiceNow Platform <p> <p>About this job <p> <p>At CarMax we are industry disruptors At the heart of our innovation is new digital products Working on many different aspects of the user experience a Systems Engineer research and resolve platform issues reports and dashboards partner with internal users on their requests perform auditing tasks and help build roadmaps for platform evolution <p> <p>What you will do Essential Responsibilities <p> <ul><li>Collaborate with your fellow Associates to understand the reallife challenges of internal customers and discover what they need to support the Business and Technology to deliver iconic customer experiences<li> <li>Perform audit tasks and communicate the audit findingsresults<li> <li>Actively research new and enhanced functionality on the supported platforms identify opportunities and ROI to invest in these functionalities and present to key stakeholders to gain buyin<li> <li>Working with limited guidance market your innovative ideas internally and evolve them according to feedback and critique within an agile environment<li> <li>Stay on top of industry trends and best practices to continuously improve what we do and ensure our user experience is the best it can be<li> <ul><p>Purpose of the role <p> <p>The Senior Systems Engineer will participate in the ongoing development of the platform and functionality to ensure the platform is on the latest or N1 versions Working collaboratively and creatively as part of a closeknit team you will be part of the development process from end to end consulting users carrying out experiments tackling complex business problems and implementing new capabilities <p> <p>The Senior Systems Engineer will be responsible for executing on the daytoday configuration support maintenance governance and improvement of the platform and identifying experienceenhancing solutions This role will train and mentor peers within the team and Technology partners on platform capabilities functionality and best practices <p> <p>Qualifications and Requirements <p> <p>Basic Qualifications <p> <ul><li>Bachelors degree in computer science or a related field or equivalent alternative<li> <li>education skills andor practical experience is required<li> <li>Development experience on the ServiceNow platform<li> <li>Working knowledge of Configuration Management Common Service data Model Discovery and DevOps practices<li> <li>3 years of ServiceNow experience<li> <li>Basic Knowledge of API design and integration is preferred<li> <li>Creative and analytical thinker with strong problemsolving skills<li> <li>Good communication skills<li> <li>ServiceNow Configurations<li> <li>ServiceNow Report and Dashboard creation and maintenance<li> <li>ServiceNow Access and Governance best practices<li> <ul><p>Preferred Qualifications <p> <ul><li>5+ years of ServiceNow experience<li> <li>ServiceNow Certified System Administrator<li> <li>Advanced knowledge of programming languagesplatforms such as C NET Azure<li> <li>cloudbased SaaS and PaaS solutions is preferred<li> <li>Basic knowledge of relational databases such as MS and SQL server are preferred<li> <ul><p>Preferred Platform Requirements <p> <ul><li>HTML5CSS3JavaScript<li> <li>Extract Transform Load ETL<li> <li>API designs REST amp SOAP<li> <li>AutomatedPerformance Testing<li> <li>Security and Data Protection<li> <li>Data Storage Solutions<li> <li>Microsoft SQL Server Scripting and Data Models<li> <li>Data Migration and Scripting<li> <li>AuthenticationAuthorization<li> <ul><p>Work Location and Arrangement This role will be based out of the Richmond VA CarMax Technology Innovation Center or the Dallas TX Technology Hub and have a Hybrid work arrangement <p> <p>Work Authorization Applicants must be currently authorized to work in the United States on a fulltime basis <p> <p>About CarMax <p> <p>CarMax disrupted the auto industry by delivering the honest transparent and highintegrity experience customers want and deserve This innovative thinking around the way cars are bought and sold has helped us become the nations largest retailer of used cars with over 200 locations nationwide <p> <p>Our amazing team of more than 25000 associates work together to deliver iconic customer experiences Along the way we help every associate grow their career and achieve their best at work and in their community We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For® <p> <p>Our Commitment to Diversity and Inclusion <p> <p>CarMax is committed to bringing together people from different backgrounds and perspectives providing employees with a safe welcoming and inclusive work environment <p> <p>CarMax is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity gender expression genetic information national origin protected veteran status disability status and any other characteristics protected by law <p> <p>Upon an applicants request CarMax will consider reasonable accommodation to complete the CarMax Job Application<p>