Jobs at CarMax
5,654 open positions
CarMax is the largest private used‑car retailer in the United States, blending automotive sales with a data‑driven tech stack that powers pricing, inventory management, and the online buying experience.
The company hires software engineers, data scientists, product managers, UX designers, and cloud infrastructure specialists, often seeking candidates who can turn complex datasets into actionable insights for a high‑volume retail operation.
By reviewing CarMax listings on Job Transparency, you gain instant access to salary ranges, employee sentiment, and real‑time job counts, giving you a clear view of compensation and workplace culture before you apply.
Customer Specialist
Company: CarMax
Location: Other US Location
Posted Mar 10, 2024
<p>6034 Salisbury 1801 North Salisbury Blvd Salisbury Maryland 21801 <p> <p>CarMax the way your career should be <p> <p><b>About this job<b> <p> <p>As a Customer Specialist you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey reinforcing our simple and seamless process While communicating and partnering effectively with teams across the organization you will work to ensure each customer has a positive experience buying and selling cars Weve become the nations largest retailer of used cars due to our honesty and transparency and those same values will help you succeed too <p> <p><b>What you will do Essential Responsibilities <b> <p> <ul><li>Provide exceptional customer service by guiding customers every step of the way from sale or facilitating the appraisal to test drives and arranging financing applications<li> <li>Conduct vehicle condition assessments by collecting recording and communicating information to Buyers that will be used to perform customer appraisals<li> <li>Check in and receive vehicles that are shipped to CarMax complete the daily scanning and reconciliation of vehicle inventory<li> <li>Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards<li> <li>Perform various administrative duties including but not limited to printing daily reports maintaining transaction paperwork contacting finance companies regarding Customer contracts obtaining requirement information regarding registration andor titling auditing completed paperwork cashpayment management<li> <li>Create service appointments and review repair order invoices for retail service work performed ensure accuracy of documentation for billing<li> <ul><p><b>Purpose of the role<b> <p> <p>This is a highenergy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions To make sure everything goes smoothly the ability to quickly build rapport with people and understand their needs is essential You will manage a variety of diverse tasks with limited supervision including vehicle sales processing of sales paperwork assessing vehicle condition for use in appraisals and even managing repair orders We work and learn as a team and the prospects are bright for professionals who aspire to become mentors managers and business leaders <p> <p><b>Qualifications and Requirements<b> <p> <p>To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions <p> <ul><li>Demonstrate exceptional communication skills<li> <li>Display confidence in self the product and CarMax<li> <li>Ability to build and maintain strong relationships<li> <li>Demonstrate strong team behaviors including integrity respect inclusion fairness and fun<li> <li>Balance the needs of the Customer and the business when making decisions<li> <li>Seek to fully understand and meet Customer needs<li> <li>Create winwin solutions to Customer issues<li> <li>Get work done well on time and follow the right process<li> <li>Drive work processes and pay close attention to detail<li> <li>Perform multiple duties in a high energy fastpaced working environment<li> <li>Read interpret and transcribe data in order to maintain accurate records<li> <li>Lift objects that weigh as much as 25 lbs<li> <ul><p><b>Education andor Experience<b> <p> <ul><li>High School Diploma or equivalent<li> <li>Sales and customer service experience in an area such as retail preferred<li> <li>Valid Drivers License<li> <li>Basic skills with Microsoft Office Suite eg Word Excel and PowerPoint preferred<li> <ul><p><b>About CarMax<b> <p> <p>CarMax disrupted the auto industry by delivering the honest transparent and highintegrity experience customers want and deserve This innovative thinking around the way cars are bought and sold has helped us become the nations largest retailer of used cars with over 200 locations nationwide <p> <p>Our amazing team of more than 25000 associates work together to deliver iconic customer experiences Along the way we help every associate grow their career and achieve their best at work and in their community We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For® <p> <p>CarMax is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity genetic information national origin protected veteran status disability status or any other characteristic protected by law <p> <p>Upon an applicants request CarMax will consider reasonable accommodation to complete the CarMax Job Application<p>
Sr. Engineer, Software-REMOTE
Company: CarMax
Location: Remote
Posted Mar 10, 2024
<p>8445 Texas Remote CES Remote Austin Texas 73301 <p> <p>CarMax the way your career should be <p> <p><b>About this job<b> <p> <p>At CarMax we are industry disruptors At the heart of our innovation is new digital products Working on many different aspects of the customer experience our Senior Engineers research and discover new opportunities and shape products to fulfill them From inception to completion you will develop tools and technology learning quickly from our spirit of experimentation You will have a direct impact on improving the performance of our business and ensuring customers can buy the vehicles they want in a way that is right for them <p> <p>Senior Software Engineer <p> <p><b>About this job<b> <p> <p>CarMax is disrupting the industry by empowering customers to buy a car on their own terms providing an iconic customer experience The CarMax Master Data Management team is looking for a Sr Software Engineer to provide data integrations to our MDM system that will enable trusted operational master data across the enterprise Overall you will have a direct impact on improving the performance of our business and ensuring customers can buy the vehicles they want in a way thats right for them <p> <p><b>What you will do Essential Responsibilities<b> <p> <ul><li>Develop and maintain high performing Rest APIs using NET C in Azure<li> <li>Develop data ingestion and syndication pipelines through events with Azure Functions Azure Queues and Azure Service Bus<li> <li>Design data integrations with reusable patterns built for scalability and reliability <li> <li>Develop robust monitoring alerting and reconciliation functionality<li> <li>Implement continuous integration and dev ops practices<li> <li>Mentor associates<li> <ul><p><b>Qualifications and Requirements<b> <p> <p>Basic Qualifications <p> <ul><li>Bachelors Degree in Computer Science Decision Science Engineering Statistics or a related field or equivalent alternative education skills andor practical experience is required and 5+ years of relevant work experience or<li> <li>Masters Degree in Computer Science Decision Science Engineering Statistics or a related field or equivalent alternative education skills andor practical experience is required and 3+ years of relevant work experience<li> <ul><p><b>Qualifications and Requirements<b> <p> <ul><li>4+ years experience with hands on development of REST APIs and event based data integrations Preferably in Azure using NET<li> <li>Extensive knowledge and experience with Object Oriented Design and Principles Handson experience with MicrosoftNET C and NET Core<li> <li>Knowledge and experience with Cloud services CICD pipelines and coding best practices<li> <li>Experienced in developing high quality extensible and reusable code solutions and API Framework<li> <li>Experienced in troubleshooting and monitoring production integrations<li> <li>Strong communication both written and verbal<li> <li>A degree in Computer Science or a related discipline or equivalent experience<li> <ul><p><b>Experience in the following required<b> <p> <ul><li>Advanced Microsoft NET C<li> <li>ML Engineer PythonScalaR<li> <li>HTML5CSS3JavaScript<li> <li>JavaScript Frameworks ReactJS<li> <li>Responsive design<li> <li>W3C Standards<li> <li>Microsoft Azure<li> <li>Extract Transform Load ETL<li> <li>Security and Data Protection<li> <li>Data Storage Solutions<li> <li>Reusable Code and Libraries<li> <li>ServerSide Logic<li> <li>Database Schemas<li> <li>Data Migration and Scripting<li> <li>AuthenticationAuthorization<li> <li>Security Compliance<li> <li>Unit Testing<li> <ul><p><b>Preferred Qualifications<b> <p> <p>MDM Experience <p> <p>The salary range for this role is $111000$161000 <p> <p><b>About CarMax<b> <p> <p>CarMax disrupted the auto industry by delivering the honest transparent and highintegrity experience customers want and deserve This innovative thinking around the way cars are bought and sold has helped us become the nations largest retailer of used cars with over 200 locations nationwide <p> <p>Our amazing team of more than 25000 associates work together to deliver iconic customer experiences Along the way we help every associate grow their career and achieve their best at work and in their community We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For® <p> <p>CarMax is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity genetic information national origin protected veteran status disability status or any other characteristic protected by law <p> <p>Upon an applicants request CarMax will consider reasonable accommodation to complete the CarMax Job Application<p>
Customer Specialist
Company: CarMax
Location: Other US Location
Posted Mar 11, 2024
<p>6102 East Meadow 2000 Hempstead Turnpike East Meadow New York 11554 <p> <p>CarMax the way your career should be <p> <p><b>About this job<b> <p> <p>As a Customer Specialist you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey reinforcing our simple and seamless process While communicating and partnering effectively with teams across the organization you will work to ensure each customer has a positive experience buying and selling cars Weve become the nations largest retailer of used cars due to our honesty and transparency and those same values will help you succeed too <p> <p><b>What you will do Essential Responsibilities <b> <p> <ul><li>Provide exceptional customer service by guiding customers every step of the way from sale or facilitating the appraisal to test drives and arranging financing applications<li> <li>Conduct vehicle condition assessments by collecting recording and communicating information to Buyers that will be used to perform customer appraisals<li> <li>Check in and receive vehicles that are shipped to CarMax complete the daily scanning and reconciliation of vehicle inventory<li> <li>Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards<li> <li>Perform various administrative duties including but not limited to printing daily reports maintaining transaction paperwork contacting finance companies regarding Customer contracts obtaining requirement information regarding registration andor titling auditing completed paperwork cashpayment management<li> <li>Create service appointments and review repair order invoices for retail service work performed ensure accuracy of documentation for billing<li> <ul><p><b>Purpose of the role<b> <p> <p>This is a highenergy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions To make sure everything goes smoothly the ability to quickly build rapport with people and understand their needs is essential You will manage a variety of diverse tasks with limited supervision including vehicle sales processing of sales paperwork assessing vehicle condition for use in appraisals and even managing repair orders We work and learn as a team and the prospects are bright for professionals who aspire to become mentors managers and business leaders <p> <p><b>Qualifications and Requirements<b> <p> <p>To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions <p> <ul><li>Demonstrate exceptional communication skills<li> <li>Display confidence in self the product and CarMax<li> <li>Ability to build and maintain strong relationships<li> <li>Demonstrate strong team behaviors including integrity respect inclusion fairness and fun<li> <li>Balance the needs of the Customer and the business when making decisions<li> <li>Seek to fully understand and meet Customer needs<li> <li>Create winwin solutions to Customer issues<li> <li>Get work done well on time and follow the right process<li> <li>Drive work processes and pay close attention to detail<li> <li>Perform multiple duties in a high energy fastpaced working environment<li> <li>Read interpret and transcribe data in order to maintain accurate records<li> <li>Lift objects that weigh as much as 25 lbs<li> <ul><p><b>Education andor Experience<b> <p> <ul><li>High School Diploma or equivalent<li> <li>Sales and customer service experience in an area such as retail preferred<li> <li>Valid Drivers License<li> <li>Basic skills with Microsoft Office Suite eg Word Excel and PowerPoint preferred<li> <ul><p><b>About CarMax<b> <p> <p>CarMax disrupted the auto industry by delivering the honest transparent and highintegrity experience customers want and deserve This innovative thinking around the way cars are bought and sold has helped us become the nations largest retailer of used cars with over 200 locations nationwide <p> <p>Our amazing team of more than 25000 associates work together to deliver iconic customer experiences Along the way we help every associate grow their career and achieve their best at work and in their community We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For® <p> <p>CarMax is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity genetic information national origin protected veteran status disability status or any other characteristic protected by law <p> <p>The hourly rate for this position is <p> <p>$1850 $2770 <p> <p><b>Benefits <b> <p> <p>Except as otherwise required by state law CarMax Associates are entitled to the following paid sick vacation and holiday time <p> <p>Associates that are considered fulltime hourly or commissionincentive eligible <p> <ul><li>To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company <li> <li>For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday If such an Associate does work on a scheduled holiday due to business need they are eligible for Holiday Premium Pay <li> <ul><p>Associates considered fulltime salaried are entitled to paid time away with no specified limit as needed for sick vacation bereavement jury duty holidays floating holiday etc subject to manager approval <p> <p>For more details about benefits please visit our CarMax Benefits website <p> <p>Upon an applicants request CarMax will consider reasonable accommodation to complete the CarMax Job Application<p>
Sr. Engineer, Software
Company: CarMax
Location: Dallas-Fort Worth, TX
Posted Mar 09, 2024
CarMax is seeking a Senior Engineer for their Enterprise Service Bus (ESB) technology platform. The ideal candidate will have experience with Tibco ESB technologies, C# (.Net), Azure Event Hubs, Kafka, APIs, services, and cloud-based technologies. The role involves working with fellow associates to understand customer challenges, collaborating with product teams to develop experimental solutions, and staying updated with industry trends. The candidate should have 6+ years of hands-on ESB integration application development experience, working knowledge of programming languages/platforms using the Tibco suite of ESB products, and experience integrating on-premise and cloud-based technologies.
Customer Specialist
Company: CarMax
Location: Portland, ME
Posted Mar 10, 2024
<p>6086 Portland ME 415 Maine Mall Road South Portland Maine 04106 <p> <p>CarMax the way your career should be <p> <p><b>About this job<b> <p> <p>As a Customer Specialist you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey reinforcing our simple and seamless process While communicating and partnering effectively with teams across the organization you will work to ensure each customer has a positive experience buying and selling cars Weve become the nations largest retailer of used cars due to our honesty and transparency and those same values will help you succeed too <p> <p><b>What you will do Essential Responsibilities <b> <p> <ul><li>Provide exceptional customer service by guiding customers every step of the way from sale or facilitating the appraisal to test drives and arranging financing applications<li> <li>Conduct vehicle condition assessments by collecting recording and communicating information to Buyers that will be used to perform customer appraisals<li> <li>Check in and receive vehicles that are shipped to CarMax complete the daily scanning and reconciliation of vehicle inventory<li> <li>Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards<li> <li>Perform various administrative duties including but not limited to printing daily reports maintaining transaction paperwork contacting finance companies regarding Customer contracts obtaining requirement information regarding registration andor titling auditing completed paperwork cashpayment management<li> <li>Create service appointments and review repair order invoices for retail service work performed ensure accuracy of documentation for billing<li> <ul><p><b>Purpose of the role<b> <p> <p>This is a highenergy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions To make sure everything goes smoothly the ability to quickly build rapport with people and understand their needs is essential You will manage a variety of diverse tasks with limited supervision including vehicle sales processing of sales paperwork assessing vehicle condition for use in appraisals and even managing repair orders We work and learn as a team and the prospects are bright for professionals who aspire to become mentors managers and business leaders <p> <p><b>Qualifications and Requirements<b> <p> <p>To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions <p> <ul><li>Demonstrate exceptional communication skills<li> <li>Display confidence in self the product and CarMax<li> <li>Ability to build and maintain strong relationships<li> <li>Demonstrate strong team behaviors including integrity respect inclusion fairness and fun<li> <li>Balance the needs of the Customer and the business when making decisions<li> <li>Seek to fully understand and meet Customer needs<li> <li>Create winwin solutions to Customer issues<li> <li>Get work done well on time and follow the right process<li> <li>Drive work processes and pay close attention to detail<li> <li>Perform multiple duties in a high energy fastpaced working environment<li> <li>Read interpret and transcribe data in order to maintain accurate records<li> <li>Lift objects that weigh as much as 25 lbs<li> <ul><p><b>Education andor Experience<b> <p> <ul><li>High School Diploma or equivalent<li> <li>Sales and customer service experience in an area such as retail preferred<li> <li>Valid Drivers License<li> <li>Basic skills with Microsoft Office Suite eg Word Excel and PowerPoint preferred<li> <ul><p><b>About CarMax <b> <p> <p>CarMax disrupted the auto industry by delivering the honest transparent and highintegrity experience customers want and deserve This innovative thinking around the way cars are bought and sold has helped us become the nations largest retailer of used cars with over 200 locations nationwide <p> <p>Our amazing team of more than 25000 associates work together to deliver iconic customer experiences Along the way we help every associate grow their career and achieve their best at work and in their community We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For® <p> <p>CarMax is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity genetic information national origin protected veteran status disability status or any other characteristic protected by law <p> <p>Upon an applicants request CarMax will consider reasonable accommodation to complete the CarMax Job Application<p>
Customer Specialist
Company: CarMax
Location: Milwaukee, WI
Posted Mar 11, 2024
<p>7178 MilwaukeeWaukesha 2441 Kossow Rd Waukesha Wisconsin 53186 <p> <p>CarMax the way your career should be <p> <p><b>About this job<b> <p> <p>As a Customer Specialist you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey reinforcing our simple and seamless process While communicating and partnering effectively with teams across the organization you will work to ensure each customer has a positive experience buying and selling cars Weve become the nations largest retailer of used cars due to our honesty and transparency and those same values will help you succeed too <p> <p><b>What you will do Essential Responsibilities <b> <p> <ul><li>Provide exceptional customer service by guiding customers every step of the way from sale or facilitating the appraisal to test drives and arranging financing applications<li> <li>Conduct vehicle condition assessments by collecting recording and communicating information to Buyers that will be used to perform customer appraisals<li> <li>Check in and receive vehicles that are shipped to CarMax complete the daily scanning and reconciliation of vehicle inventory<li> <li>Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards<li> <li>Perform various administrative duties including but not limited to printing daily reports maintaining transaction paperwork contacting finance companies regarding Customer contracts obtaining requirement information regarding registration andor titling auditing completed paperwork cashpayment management<li> <li>Create service appointments and review repair order invoices for retail service work performed ensure accuracy of documentation for billing<li> <ul><p><b>Purpose of the role<b> <p> <p>This is a highenergy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions To make sure everything goes smoothly the ability to quickly build rapport with people and understand their needs is essential You will manage a variety of diverse tasks with limited supervision including vehicle sales processing of sales paperwork assessing vehicle condition for use in appraisals and even managing repair orders We work and learn as a team and the prospects are bright for professionals who aspire to become mentors managers and business leaders <p> <p><b>Qualifications and Requirements<b> <p> <p>To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions <p> <ul><li>Demonstrate exceptional communication skills<li> <li>Display confidence in self the product and CarMax<li> <li>Ability to build and maintain strong relationships<li> <li>Demonstrate strong team behaviors including integrity respect inclusion fairness and fun<li> <li>Balance the needs of the Customer and the business when making decisions<li> <li>Seek to fully understand and meet Customer needs<li> <li>Create winwin solutions to Customer issues<li> <li>Get work done well on time and follow the right process<li> <li>Drive work processes and pay close attention to detail<li> <li>Perform multiple duties in a high energy fastpaced working environment<li> <li>Read interpret and transcribe data in order to maintain accurate records<li> <li>Lift objects that weigh as much as 25 lbs<li> <ul><p><b>Education andor Experience<b> <p> <ul><li>High School Diploma or equivalent<li> <li>Sales and customer service experience in an area such as retail preferred<li> <li>Valid Drivers License<li> <li>Basic skills with Microsoft Office Suite eg Word Excel and PowerPoint preferred<li> <ul><p><b>About CarMax<b> <p> <p>CarMax disrupted the auto industry by delivering the honest transparent and highintegrity experience customers want and deserve This innovative thinking around the way cars are bought and sold has helped us become the nations largest retailer of used cars with over 200 locations nationwide <p> <p>Our amazing team of more than 25000 associates work together to deliver iconic customer experiences Along the way we help every associate grow their career and achieve their best at work and in their community We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For® <p> <p>CarMax is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity genetic information national origin protected veteran status disability status or any other characteristic protected by law <p> <p>Upon an applicants request CarMax will consider reasonable accommodation to complete the CarMax Job Application<p>
Customer Advisor
Company: CarMax
Location: Other US Location
Posted Mar 09, 2024
The job description is for a Customer Service Representative at CarMax, a leading used car retailer. The role involves delivering exceptional customer service by acting as a liaison between customers and technicians. Key responsibilities include meeting and greeting customers, interviewing and documenting customer concerns, creating repair orders, and communicating repair details to customers. The job requires strong interpersonal and communication skills, ability to work in a fast-paced environment, and adherence to CarMax policies.
Customer Specialist
Company: CarMax
Location: Portland, ME
Posted Mar 09, 2024
The job posting for a Customer Specialist at CarMax emphasizes the importance of providing exceptional customer service, building rapport, and understanding customer needs. The role involves guiding customers through the buying and selling process, conducting vehicle condition assessments, and performing various administrative tasks. CarMax is known for its honesty, transparency, and high-energy retail sales environment. The company values teamwork, integrity, and diversity, and offers opportunities for career growth. The ideal candidate should have strong communication skills, the ability to build relationships, and experience in sales and customer service.
Customer Specialist
Company: CarMax
Location: Jacksonville, FL
Posted Dec 17, 2023
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application. Along the way, we help every associate grow their career and achieve their best, at work and in their community. Education and/or Experience High School Diploma, or equivalent Sales and customer service experience, in an area such as retail, preferred Valid Driver's License Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. The requirements listed below are representative of the knowledge, skill, and/or ability required. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. Demonstrate exceptional communication skills Display confidence in self, the product and CarMax Ability to build and maintain strong relationships Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun Balance the needs of the Customer and the business when making decisions Seek to fully understand and meet Customer needs Create win-win solutions to Customer issues Get work done well, on time and follow the right process Drive work processes and pay close attention to detail Perform multiple duties in a high energy, fast-paced working environment Read, interpret and transcribe data in order to maintain accurate records Lift objects that weigh as much as 25 lbs. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Operations Manager
Company: CarMax
Location: Sacramento, CA
Posted Mar 10, 2024
<p>7147 Roseville 1450 Eureka Rd Roseville California 95661 <p> <p>CarMax the way your career should be <p> <p><b>General Summary <b> <p> <p>The Operations Manager OM is responsible for all aspects of the Service Operations Department at one or more assigned locations As a senior manager the OM collaborates with Sales Business Office and Purchasing teams to create an exceptional associate and customer experience aligned with CarMax culture <p> <p><b>Principle Duties and Responsibilities <b> <p> <ul><li>Management of team and processes associated with vehicle production and servicing<li> <li>Utilizes reports analyzes information and monitors trends to identify opportunities in the business<li> <li>Displays financial responsibility through PampL management<li> <li>Identifies opportunities to reduce waste identifies process improvements that are value added for customer and associate experience<li> <li>Interviews hires trains and promotes associates to support Service Operations and company growth<li> <li>Serves as member of senior management team collaborates to set strategy for the store and provides vision direction and motivation to team<li> <li>Champions and implements both company and store initiatives for consistent execution and procedures<li> <li>Resolves customer and associate issues<li> <li>Facilitates and participates in meetings and conference calls<li> <li>Associate Development<li> <ul><p><b>Qualifications <b> <p> <p>Work requires ability to <p> <ul><li>Read interpret and transcribe data in order to maintain accurate records<li> <li>Complete CarMax provided training in all areas of the Inventory Cosmetic and Production processes <li> <li>Multitask in a high energy fastpaced work environment<li> <li>Speak listen and write effectively in dealing with customers and associates across departments<li> <li>Make independent judgments regarding critical business decisions Identify business opportunities and suggest improvements<li> <ul><p><b>Education andor Experience <b> <p> <ul><li>3+ Years of experience as a Manager retail management preferred<li> <li>Bachelors Degree a plus<li> <li>Intermediate computer skills<li> <ul><p><b>Competencies<b> <p> <ul><li>This position is assigned to the CarMax Senior Manager Competencies see CarMax Way for list of competencies<li> <ul><p><b>Working Conditions <b> <p> <ul><li>May require walking or standing for an extended period of time<li> <li>Combination of both indoor and outdoor environment including working at times in noisy andor inclement weather conditions<li> <li>Rotating schedule with shifts that will include nights weekends holidays and 12hour days<li> <li>Occasional travel for meetings training and special assignments<li> <li>Flexibility to work at multiple locations or relocate<li> <li>Wears CarMax clothing acquired through the company at all times while working in the store<li> <ul><p><b>Disclaimer and Approvals <b> <p> <p>This document is intended to describe the general nature and level of work being performed by people assigned to this job This information is current at the time of publication Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice <p> <p>This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities <p> <p>CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race color age religion sex national origin or disability Employment at CarMax is atwill and therefore can be terminated with or without cause at any time at the option of the associate or CarMax This atwill employment relationship will remain in effect throughout an associates employment with CarMax unless it is modified by a specific express written employment contract that is signed by an officer of CarMax and the associate This atwill employment relationship may not be modified by any oral or implied agreement Specifically this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates <p> <p>The annual salary for this position is <p> <p>$9340000 $16350000 <p> <p><b>Benefits <b> <p> <p>Except as otherwise required by state law CarMax Associates are entitled to the following paid sick vacation and holiday time <p> <p>Associates that are considered fulltime hourly or commissionincentive eligible <p> <ul><li>To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company <li> <li>For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday If such an Associate does work on a scheduled holiday due to business need they are eligible for Holiday Premium Pay <li> <ul><p>Associates considered fulltime salaried are entitled to paid time away with no specified limit as needed for sick vacation bereavement jury duty holidays floating holiday etc subject to manager approval <p> <p>For more details about benefits please visit our CarMax Benefits website <p> <p>Upon an applicants request CarMax will consider reasonable accommodation to complete the CarMax Job Application<p>
Coordinator II, AP Operations - Inquiries
Company: CarMax
Location: Richmond, VA
Posted Mar 09, 2024
CarMax is a company that values customer service, teamwork, and diversity. They offer a range of job opportunities and provide training and development programs for their employees.
Customer Specialist
Company: CarMax
Location: Madison, WI
Posted Mar 11, 2024
<p>6057 Madison 6601 Odana Road Madison Wisconsin 53719 <p> <p>CarMax the way your career should be <p> <p><b>About this job<b> <p> <p>As a Customer Specialist you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey reinforcing our simple and seamless process While communicating and partnering effectively with teams across the organization you will work to ensure each customer has a positive experience buying and selling cars Weve become the nations largest retailer of used cars due to our honesty and transparency and those same values will help you succeed too <p> <p><b>What you will do Essential Responsibilities <b> <p> <ul><li>Provide exceptional customer service by guiding customers every step of the way from sale or facilitating the appraisal to test drives and arranging financing applications<li> <li>Conduct vehicle condition assessments by collecting recording and communicating information to Buyers that will be used to perform customer appraisals<li> <li>Check in and receive vehicles that are shipped to CarMax complete the daily scanning and reconciliation of vehicle inventory<li> <li>Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards<li> <li>Perform various administrative duties including but not limited to printing daily reports maintaining transaction paperwork contacting finance companies regarding Customer contracts obtaining requirement information regarding registration andor titling auditing completed paperwork cashpayment management<li> <li>Create service appointments and review repair order invoices for retail service work performed ensure accuracy of documentation for billing<li> <ul><p><b>Purpose of the role<b> <p> <p>This is a highenergy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions To make sure everything goes smoothly the ability to quickly build rapport with people and understand their needs is essential You will manage a variety of diverse tasks with limited supervision including vehicle sales processing of sales paperwork assessing vehicle condition for use in appraisals and even managing repair orders We work and learn as a team and the prospects are bright for professionals who aspire to become mentors managers and business leaders <p> <p><b>Qualifications and Requirements<b> <p> <p>To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions <p> <ul><li>Demonstrate exceptional communication skills<li> <li>Display confidence in self the product and CarMax<li> <li>Ability to build and maintain strong relationships<li> <li>Demonstrate strong team behaviors including integrity respect inclusion fairness and fun<li> <li>Balance the needs of the Customer and the business when making decisions<li> <li>Seek to fully understand and meet Customer needs<li> <li>Create winwin solutions to Customer issues<li> <li>Get work done well on time and follow the right process<li> <li>Drive work processes and pay close attention to detail<li> <li>Perform multiple duties in a high energy fastpaced working environment<li> <li>Read interpret and transcribe data in order to maintain accurate records<li> <li>Lift objects that weigh as much as 25 lbs<li> <ul><p><b>Education andor Experience<b> <p> <ul><li>High School Diploma or equivalent<li> <li>Sales and customer service experience in an area such as retail preferred<li> <li>Valid Drivers License<li> <li>Basic skills with Microsoft Office Suite eg Word Excel and PowerPoint preferred<li> <ul><p><b>About CarMax <b> <p> <p>CarMax disrupted the auto industry by delivering the honest transparent and highintegrity experience customers want and deserve This innovative thinking around the way cars are bought and sold has helped us become the nations largest retailer of used cars with over 200 locations nationwide <p> <p>Our amazing team of more than 25000 associates work together to deliver iconic customer experiences Along the way we help every associate grow their career and achieve their best at work and in their community We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For® <p> <p>CarMax is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity genetic information national origin protected veteran status disability status or any other characteristic protected by law <p> <p>Upon an applicants request CarMax will consider reasonable accommodation to complete the CarMax Job Application<p>