Jobs at Fresh Consulting
368,646 open positions
Federal Helpdesk Support Specialist
Company: Chevo Consulting, LLC
Location: Washington DC
Posted Sep 24, 2023
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. Chevo Consulting, LLC is an Equal Opportunity Employer. Chevo offers a comprehensive benefits package including medical, dental and vision coverage, paid leave, observes all 11 federal government holidays, 401K plan with matching, monthly SMART card employer contribution for commuting expenses, tuition assistance and more! Chevo, a Women-Owned Small Business (WOSB), has made Consulting Magazine's 2023 "Best Firms to Work For" list and is a 2023 Elev8 GovCon honoree. Duties and Responsibilities: Duties will include configuration, troubleshooting, training and remote support for COTS applications. This position is in a hybrid work environment, with the client site being located in Washington, DC. Chevo is a nine-time awardee of the Alliance for Workplace Excellence award; ranked one of the best Small Business Strategy firms by Consulting Magazine; made the Washington Technology Fast 50 list; and has earned multiple Program Management Industry awards. Examples of daily tasks include: Handle Tier 1 help desk escalations through tickets or phoneFollow up on outstanding requests and ensure timely resolutionCreate and manage user accountsWork with technical team to deploy application updatesRequired Qualifications: 3+ Years of experience resolving tickets at the Tier 1 or Tier 2 levelBachelor's degree or 3 additional years of experience in lieu of the degree.3+ Years of information systems work experience1+ Years of experience with SharePointExcellent customer service skills and a professional demeanorPrior work at a federal client siteExcellent communication skillsExcellent problem-solving skills Desired Qualifications: Possess a strong desire to grow professionally. This is a full time salaried position that will require occasional off hours support. Ideal candidates will demonstrate versatility in understanding and performing work related to a Federal Government Enterprise Solution.
Operations Coordinator
Company: CLEAResult Consulting, Inc.
Location: Nashville, TN
Posted Sep 12, 2023
CLEAResult is seeking an Operations Coordinator for their Nashville residential programs. The role involves coordinating program functions, scheduling evaluations and inspections, tracking accounts and projects, and assisting with data entry and reporting. The ideal candidate will have 2-4 years of experience, a Bachelor's degree, and strong communication skills. CLEAResult offers comprehensive benefits including health insurance, 401(k) with company match, paid leave, and volunteer time. The company is committed to a people-first culture, equal employment opportunities, and the health and safety of all employees.
Program Specialist
Company: CLEAResult Consulting, Inc.
Location: Nashville, TN
Posted Sep 09, 2023
CLEAResult is a company that leads the transition to a sustainable, equitable, and carbon-neutral energy-efficient future. They offer a people-first culture, competitive benefits, and opportunities for growth and development. The company is looking for a Program Specialist to join their team and support their solar programs.
Strategy: Consultant
Company: Ambit Consulting Services
Location: Remote
Posted Sep 25, 2023
As part of our team, you can expect: An early-stage growth company filled with passionate and fun teammates, dedicated to changing every life touched by rare disease Flexible vacation policy with company wide shutdowns to unplug, rest, and recharge401(k) (full-time employees)Medical, dental, vision & disability insurance (full-time employees)Parental leave (full-time employees)Effective November 1, 2021, all new US hires must be fully vaccinated* or subject to a religious or medical exemptions. In this role you will own and personally deliver components of the client engagement, contributing to the overall success of each engagement.&8239;Your professional development is important to us: as you demonstrate strong analytic and project management skills, your responsibilities will grow rapidly. As a Consultant, you will: Structure and conduct individual project tasks including detailed research and analysis using a variety of data sources Compile findings into concise and meaningful insights and recommendations that demonstrate a clear understanding of project objectives Work interactively with your project teams to share insights, incorporate feedback and evolve analysis and deliverables Clearly communicate findings and insights verbally and in well-designed PowerPoint slides that tell a clear and compelling story Interact with and manage third-party vendors Work on a team in a highly collegial and collaborative environment Qualifications: Undergraduate or Master’s degree with 2+ years of consulting experience or MBA or PhD with a demonstrated interest in biopharma consultingAlthough many of our Consultants/Senior Consultants have degrees in the life sciences, engineering, or business, we hire from a wide range of disciplines including psychology, sociology, economics, statistics, and other programs with an analytic focus, as long as there is a demonstrated desire to apply these skills to the healthcare industry.Interested, motivated candidates with less than 2 years of consulting experience are also welcome to apply, and will be considered for Analyst roles. Base Salary is $85,000-$125,000.Qualities that we seek: In addition to strong educational background and relevant work experience, we evaluate the following:Problem solving abilitiesAttention to detailCommunication skillsOrganization and planning skillsInterested in growing and taking on additional responsibilities as part of a fast-paced entrepreneurial work environmentWork ethicWe treat our team right:&8239; Competitive compensation is just the beginning. Our core values are:Set high standardsDeliver on ambitious goalsBe relentless and innovativeBe responsible and trustedThe Consultant is an important member of project teams and works closely with Managers to solve interesting client problems, and to create and implement solutions. Ambit capabilities include the areas of Strategy, Digital, Analytics, Digital Transformation, and Patient Identification & Activation.About Ambit Leadership:Ambit is led by a team of entrepreneurs with decades of rare and specialty disease experience and a passion to deliver data-driven innovation for our Biopharma partners.Overview:At Ambit we are on a mission to transform the world of rare and specialty disease. About Ambit:Ambit is a healthcare technology and services company that provides data, analytics, consulting, and platform-based offerings to biopharma companies with a focus on rare and specialty diseases. We are looking for people who excel in their work and are able to manage ambiguity with resourcefulness and creativity.
Federal Management Analyst
Company: Chevo Consulting, LLC
Location: Washington DC
Posted Sep 24, 2023
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. Chevo Consulting, LLC is an Equal Opportunity Employer. Chevo, a Women-Owned Small Business (WOSB), has made Consulting Magazine's 2023 "Best Firms to Work For" list and is a 2023 Elev8 GovCon honoree. Experience with Stakeholder Engagement, Meeting Logistics, and Preparation Works well in a team environment Ability to operate under minimal supervision where appropriate and understand when to escalate issues to management Solid written and verbal communication skills Desired Skills Active DHS EOD clearancePossesses excellent attention to detail and effective time management skills.Interacts with various levels of the project team and client Chevo offers a comprehensive benefits package including medical, dental and vision coverage, paid leave, observes all 11 federal government holidays, 401K plan with matching, monthly SMART card employer contribution for commuting expenses, tuition assistance and more! Understanding of risk management and risk management tools Ability to develop point papers, briefing materials, and to make oral presentation of these materials to all levels of management. This position offers a hybrid work environment, with the client site located in Washington D.C.Duties and Responsibilities: Support research, analysis, and development of written products for strategy and policy documentsInteracts with multiple project team members and client personnel at various organizational levels and incorporates technical information gatheredSupports the development and production of a variety of documents focused on communicating information to Federal government stakeholdersPrepares agendas, transcribes meeting notes, tracks necessary information, and creates reportsCreate and coordinate meeting support products of professional quality which shall include products free of spelling, grammatical, and formatting errorsAnalyze, synthesize, and convey information into client deliverables intended for use by non-technical audiencesAssists with Stakeholder Engagement Required Skills Bachelor's DegreeThree (3) years of demonstrated experience writing and editing technical documentsExcellent writing skills Three (3) years of working with a fee funded organization Proficiency in financial analysis, activity-based costing (ABC), Cost Perform software, and fee management processes. Chevo is a nine-time awardee of the Alliance for Workplace Excellence award; ranked one of the best Small Business Strategy firms by Consulting Magazine; made the Washington Technology Fast 50 list; and has earned multiple Program Management Industry awards. Ideal candidates will have experience supporting fee funded organizations and demonstrate versatility in understanding and performing work related to DHS Fee Setting Engagements. This position provides the opportunity for significant client interaction. Description Chevo is hiring an experienced Management Analyst to join our DHS team.
Full Stack Software Engineer - Chennai, India
Company: Tensure Consulting
Location: Remote
Posted Sep 21, 2023
You will have the opportunity to work with a diverse range of technologies, including GCP, Cloud Functions, web development, Javascript, React, HTML, CSS, PHP, Laravel and GO. Tensure offers a Hybrid work environment, so you will need to be located in the Greater Chennai area to be able to work at the Guindy/Adyar office 3 days a weekMust have strong conversational English 3+ years experience in Full Stack Application DevelopmentProficiency in coding algorithms, object-oriented programming, systems, and designStrong command of SQL queries, JavaScript, including ReactJS and relevant frameworksNice to have knowledge in technologies such as PHP, Go, JavaScript, CSS, HTMLSome of our PerksPrivate healthcare plan37 days PTO (Sick, holiday and vacation) + 3 National HolidaysA transparent pay structure with a clear path to promotion Understanding the interview journey: An initial screening interviewAn in-depth technical interview (pairing, case studies and/or hypothetical questions about how you would solve certain challenges in the requisite language) - RemotelyA culture and values interview Offer Letter sent via email (or a decline with feedback) Base salary for these positions start at: Engineer &8377;1,200,000 Senior Engineer &8377;2,200,000 Lead Engineer &8377;3,000,000 Principal Engineer &8377;4,000,000 Collaboration with fellow engineers and developers across various infrastructure layers is a key aspect of this role, necessitating a commitment to collaborative problem-solving, thoughtful design, and the creation of high-quality products.Responsibilities:Developing and maintaining custom software solutionsWorking with different technologies, including GCP, AWS (primarily Cloud Functions) and web developmentDesigning, coding, implementing, and testing applicationsCreating documentation and ensuring the security and integrity of software applicationsAutomating business processes through custom codeDaily code pushesRequirements:Bachelor's Degree in computer science or equivalent experienceMust be located in Greater Chennai. For our apprentices, freedom that leads to growth and opportunities for them and their families.Where You'll Come InWe are looking for a talented Software Engineer who thrives on creative problem-solving, takes initiative, and enjoys the process of software development and maintenance. For our team, freedom to organize their work life in a way that works for them. For our clients, that means freedom to spend time working on the things that are important and fun. We started Tensure with the mission to create freedom for others: freedom to be who you are at work, freedom to pursue a career in technology, freedom from the constraints that keep good products from becoming great ones. Who We AreTensure is a technology consulting firm focused on Cloud, Applications and Data.
Operations Analyst - Program Finance
Company: CLEAResult Consulting, Inc.
Location: Nashville, TN
Posted Sep 12, 2023
CLEAResult is seeking an Operations Analyst to join their team in Nashville. The role involves assisting with financial analysis, budgeting, and incentive reconciliation. The ideal candidate will have 3-5+ years of experience in accountancy or business administration, and a bachelor's degree. Benefits include medical, dental, vision insurance, 401(k) with company match, paid leave, and volunteer time. CLEAResult is committed to a people-first culture, equal employment opportunities, and the health and safety of all employees.
System Administrator - Chennai, India
Company: Tensure Consulting
Location: Remote
Posted Sep 13, 2023
This role requires a strong understanding of macOS platforms, cloud technologies, excellent problem-solving skills, and the ability to provide exceptional customer service.Responsibilities:Serve as the primary point of contact for all system-related issues, troubleshooting and resolving hardware, software, and network problems.Install, configure, and maintain macOS operating systems, applications, and hardware devices.Manage user accounts, permissions, and access rights within the macOS and Google Workspace environments.Monitor and maintain system performance, identifying and resolving performance bottlenecks and ensuring optimal system functionality.Conduct regular system audits to identify potential security vulnerabilities and implement appropriate solutions.Collaborate with cross-functional teams to develop and implement IT policies and procedures, ensuring compliance with industry best practices.Provide technical support to end-users, both remotely and in person, resolving IT-related issues promptly and efficiently.Document system configurations, procedures, and troubleshooting steps for future reference.Manage and support various IT projects, such as system upgrades, migrations, and deployments.Utilize cloud platforms (e.g., AWS, Azure, Google Cloud) to deploy and manage infrastructure, applications, and services.Monitor and maintain cloud resources, ensuring performance, availability, and scalability.Implement and optimize cloud security measures, including identity and access management, data encryption, and network security.Collaborate with development teams to facilitate the deployment and integration of applications in cloud environments.Stay updated with emerging technologies and industry trends, recommending improvements to enhance system performance, efficiency, and cloud operations.Requirements:Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.Minimum of 5 years of experience in system administration and helpdesk support.Must have strong conversational English Extensive experience in managing macOS environments, including installation, configuration, and maintenance.Strong knowledge of network protocols, TCP/IP, DNS, DHCP, and VPN.Familiarity with cloud-based authentication systems.Experience with cloud platforms such as AWS, Azure, or Google Cloud, including infrastructure deployment, management, and optimization.Knowledge of cloud security practices and technologies.Excellent customer service and communication skills, with the ability to effectively interact with end-users at all levels of technical expertise.Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.Proven ability to work both independently and collaboratively in a team-oriented setting.Relevant certifications, such as Apple Certified Support Professional (ACSP), Apple Certified Technical Coordinator (ACTC), or cloud certifications, are a plus.Located in the Greater Chennai area - Hybrid role with 3 days in the officeSome of our PerksPrivate healthcare plan37 days PTO (Sick, holiday and vacation) + 3 National HolidaysA transparent pay structure with a clear path to promotion Understanding the interview journey: An initial screening interviewAn in-depth technical interview (pairing, case studies and/or hypothetical questions about how you would solve certain challenges in the requisite language) - RemotelyA culture and values interview Offer Letter sent via email (or a decline with feedback) Base salary: &8377;15,00,000 INR - &8377;20,00,000 INR based on experience The candidate will be responsible for providing technical support, maintaining system infrastructure, and ensuring smooth operations for our organization's IT systems. The ideal candidate should have a minimum of 5 years of experience in system administration and helpdesk support, with expertise in managing macOS environments and cloud operations. For our team, freedom to organize their work life in a way that works for them. For our apprentices, freedom that leads to growth and opportunities for them and their families.Where You'll Come InWe are seeking an experienced and knowledgeable System Administrator professional to join our team. For our clients, that means freedom to spend time working on the things that are important and fun. We started Tensure with the mission to create freedom for others: freedom to be who you are at work, freedom to pursue a career in technology, freedom from the constraints that keep good products from becoming great ones. Who We AreTensure is a technology consulting firm focused on Cloud, Applications and Data.
Strategy: Engagement Manager
Company: Ambit Consulting Services
Location: Remote
Posted Sep 25, 2023
As part of our team, you can expect: An early-stage growth company filled with passionate and fun teammates, dedicated to changing every life touched by rare disease Flexible vacation policy with company wide shutdowns to unplug, rest, and recharge401(k) (full-time employees)Medical, dental, vision & disability insurance (full-time employees)Parental leave (full-time employees) Your ability to understand client needs and design and execute on a project plan will be critical, as will your ability to direct senior consultants, consultants, and analysts. As an Engagement Manager, you will: Structure a project plan including primary research (HCP, patient, payer, internal stakeholders) and secondary research and analysis, milestones, workshops, etc. Opportunity to participate in and lead day-to-day client interactions Design deliverables that clearly communicates key findings, providing actionable insights and recommendations Work interactively with your project teams to share insights, incorporate feedback, and evolve analysis and deliverables Supervise consultants and analysts in research (primary, secondary, vendor management) and in development of well-designed PowerPoint slides that tell a clear and compelling story Provide structured and actionable feedback to project teams to maximize professional development Assist Principals and Directors with pitches and proposals providing critical feedback on project design, timelines, etc. Qualifications: 4+ years of consulting experience, MBA/PhD, and project management, client management, and team management experience Project management and delivery experience a must, will consider people who have not yet had the opportunity to supervise staff directly or have been arm’s length from the client if limited in current role and looking for more opportunityBase Salary is $115,000-$160,000.Why apply to Ambit: Learning - At Ambit, we invest in our employees’ long term professional development. Working here, you will receive both formal and “on-the-job” training to help you build the skills you need to propel your career forward Great environment – We value a collegial team environment with open communication. You will work on innovative and challenging projects that help our clients make important strategic decisions Qualities that we seek: In addition to strong educational background and relevant work experience, we evaluate the following:Problem solving abilitiesAttention to detailCommunication skillsOrganization and planning skillsInterested in growing and taking on additional responsibilities as part of a fast-paced entrepreneurial work environmentWork ethicWe treat our team right:&8239; Competitive compensation is just the beginning. We support and reward hard work and skills development with rapid advancement Compensation – We offer a competitive salary plus an attractive benefits package that meets the needs of our employees and our business model Challenging and exciting work - We consult and work with a variety of biotech and pharmaceutical&8239;clients. In this role you will contribute to the overall success of each engagement through project design, management and delivery. Our core values are:Set high standardsDeliver on ambitious goalsBe relentless and innovativeBe responsible and trustedEngagement Managers play a critical role in client management, project delivery, and team development. Ambit capabilities include the areas of Strategy, Digital, Analytics, Digital Transformation, and Patient Identification & Activation.About Ambit Leadership:Ambit is led by a team of entrepreneurs with decades of rare and specialty disease experience and a passion to deliver data-driven innovation for our Biopharma partners.Overview:At Ambit we are on a mission to transform the world of rare and specialty disease. About Ambit:Ambit is a healthcare technology and services company that provides data, analytics, consulting, and platform-based offerings to biopharma companies with a focus on rare and specialty diseases. We are looking for people who excel in their work and are able to manage ambiguity with resourcefulness and creativity.
DevOps Engineer - Chennai, India
Company: Tensure Consulting
Location: Remote
Posted Sep 20, 2023
To be successful in this role, a DevOps engineer must have a deep understanding of both development and operations processes, as well as a strong technical background..Responsibilities:Implementing various development, testing, automation tools, and IT infrastructureDefining and setting development, test, release, update, and support processes for DevOps operationTroubleshooting techniques and fixing the code bugsMonitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastageStrive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)Incidence management and root cause analysisRequirements:Bachelor's Degree in computer science or equivalent experienceWorking knowledge of various tools, kubernetes, terraform, database management, git, etc., and cloud services (GCP or AWS)Configuration and managing databases such as MySQLAwareness of critical concepts in DevOps and Agile principlesExcellent troubleshootingExperience working on Linux based infrastructureNice to have - Experience with JenkinsSome of our PerksPrivate healthcare plan37 days PTO (Sick, holiday and vacation) + 3 National HolidaysA transparent pay structure with a clear path to promotion Understanding the interview journey: An initial screening interviewAn in-depth technical interview (pairing, case studies and/or hypothetical questions about how you would solve certain challenges in the requisite language) - RemotelyIn person Technical interview to determine if the skills needed are aligned with the job opening - Location of interview is ChennaiA culture and values interview Offer Letter sent via email (or a decline with feedback) Base salary for this position is: &8377;1,800,000-&8377;2,200,000 depending on experience They work with developers to deploy and manage code changes, and with operations staff to ensure that systems are up and running smoothly. For our team, freedom to organize their work life in a way that works for them. For our apprentices, freedom that leads to growth and opportunities for them and their families.Where You'll Come InWe are looking for a talented DevOps Engineer. For our clients, that means freedom to spend time working on the things that are important and fun. We started Tensure with the mission to create freedom for others: freedom to be who you are at work, freedom to pursue a career in technology, freedom from the constraints that keep good products from becoming great ones. Who We AreTensure is a technology consulting firm focused on Cloud, Applications and Data.
System Administrator - Chennai, India
Company: Tensure Consulting
Location: Remote
Posted Sep 13, 2023
This role requires a strong understanding of macOS platforms, cloud technologies, excellent problem-solving skills, and the ability to provide exceptional customer service.Responsibilities:Serve as the primary point of contact for all system-related issues, troubleshooting and resolving hardware, software, and network problems.Install, configure, and maintain macOS operating systems, applications, and hardware devices.Manage user accounts, permissions, and access rights within the macOS and Google Workspace environments.Monitor and maintain system performance, identifying and resolving performance bottlenecks and ensuring optimal system functionality.Conduct regular system audits to identify potential security vulnerabilities and implement appropriate solutions.Collaborate with cross-functional teams to develop and implement IT policies and procedures, ensuring compliance with industry best practices.Provide technical support to end-users, both remotely and in person, resolving IT-related issues promptly and efficiently.Document system configurations, procedures, and troubleshooting steps for future reference.Manage and support various IT projects, such as system upgrades, migrations, and deployments.Utilize cloud platforms (e.g., AWS, Azure, Google Cloud) to deploy and manage infrastructure, applications, and services.Monitor and maintain cloud resources, ensuring performance, availability, and scalability.Implement and optimize cloud security measures, including identity and access management, data encryption, and network security.Collaborate with development teams to facilitate the deployment and integration of applications in cloud environments.Stay updated with emerging technologies and industry trends, recommending improvements to enhance system performance, efficiency, and cloud operations.Requirements:Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.Minimum of 5 years of experience in system administration and helpdesk support.Must have strong conversational English Extensive experience in managing macOS environments, including installation, configuration, and maintenance.Strong knowledge of network protocols, TCP/IP, DNS, DHCP, and VPN.Familiarity with cloud-based authentication systems.Experience with cloud platforms such as AWS, Azure, or Google Cloud, including infrastructure deployment, management, and optimization.Knowledge of cloud security practices and technologies.Excellent customer service and communication skills, with the ability to effectively interact with end-users at all levels of technical expertise.Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.Proven ability to work both independently and collaboratively in a team-oriented setting.Relevant certifications, such as Apple Certified Support Professional (ACSP), Apple Certified Technical Coordinator (ACTC), or cloud certifications, are a plus.Must be located in Greater Chennai. The candidate will be responsible for providing technical support, maintaining system infrastructure, and ensuring smooth operations for our organization's IT systems. Tensure offers a Hybrid work environment, so you will need to be located in the Greater Chennai area to be able to work at the Guindy/Adyar office 3 days a weekSome of our PerksPrivate healthcare plan37 days PTO (Sick, holiday and vacation) + 3 National HolidaysA transparent pay structure with a clear path to promotion Understanding the interview journey: An initial screening interviewAn in-depth technical interview (pairing, case studies and/or hypothetical questions about how you would solve certain challenges in the requisite language) - RemotelyA culture and values interview Offer Letter sent via email (or a decline with feedback) Base salary: &8377;15,00,000 INR - &8377;20,00,000 INR based on experience The ideal candidate should have a minimum of 5 years of experience in system administration and helpdesk support, with expertise in managing macOS environments and cloud operations. For our team, freedom to organize their work life in a way that works for them. For our apprentices, freedom that leads to growth and opportunities for them and their families.Where You'll Come InWe are seeking an experienced and knowledgeable System Administrator professional to join our team. For our clients, that means freedom to spend time working on the things that are important and fun. We started Tensure with the mission to create freedom for others: freedom to be who you are at work, freedom to pursue a career in technology, freedom from the constraints that keep good products from becoming great ones. Who We AreTensure is a technology consulting firm focused on Cloud, Applications and Data.
Federal Helpdesk Support Specialist
Company: Chevo Consulting, LLC
Location: Washington DC
Posted Sep 24, 2023
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. Chevo Consulting, LLC is an Equal Opportunity Employer. Experience with Oracle Primavera Portfolio Management (OPPM) Chevo offers a comprehensive benefits package including medical, dental and vision coverage, paid leave, observes all 11 federal government holidays, 401K plan with matching, monthly SMART card employer contribution for commuting expenses, tuition assistance and more! Chevo, a Women-Owned Small Business (WOSB), has made Consulting Magazine's 2023 "Best Firms to Work For" list and is a 2023 Elev8 GovCon honoree. Duties and Responsibilities: Duties will include configuration, troubleshooting, training and remote support for Custom applications. This position is in a hybrid work environment, with the client site being located in Washington, DC. Chevo is a nine-time awardee of the Alliance for Workplace Excellence award; ranked one of the best Small Business Strategy firms by Consulting Magazine; made the Washington Technology Fast 50 list; and has earned multiple Program Management Industry awards. Examples of daily tasks include: Handle Tier 1 help desk escalations through tickets or phone Follow up on outstanding requests and ensure timely resolution Create and manage user accounts Work with technical team to deploy application updates Perform training on how to perform functions in applications Required Qualifications: Bachelor's degree or 3 additional years of experience in lieu of the degree.Strong ability to configure applications, set up user accounts, set up forms; access/privileges 3+ Years of experience resolving tickets at the Tier 1 or Tier 2 level 3+ Years of information systems work experience 1+ Years of experience with SharePoint Excellent customer service skills and a professional demeanor Prior work at a federal client site Excellent communication skills Excellent problem-solving skills Desired Qualifications: Experience using DHS INVEST, eCPICPossess a strong desire to grow professionally. This is a full-time salaried position that will require occasional off hours support. Ideal candidates will demonstrate versatility in understanding and performing work related to a Federal Government Enterprise Solution.