Jobs at Freshworks
447 open positions
Staff Program Manager
Company: Freshworks
Location: Bellevue
Posted Mar 19, 2024
<p><b>Company Description<b><br >Freshworks makes it fast and easy for businesses to delight their customers and employees We do this by taking a fresh approach to building and delivering software that is affordable quick to implement and designed for the end user Headquartered in San Mateo California Freshworks has a global team operating from 13 global locations to serve more than 65000 companies from startups to public companies that rely on Freshworks softwareasaservice to enable a better customer experience CRM CX and employee experience ITSM <br >Freshworks cloudbased software suite includes Freshdesk omnichannel customer support Freshsales sales automation Freshmarketer marketing automation Freshservice IT service desk Freshchat AIpowered bots supported by Neo our underlying platform of shared services<br >Freshworks is featured in global national press including CNBC Forbes Fortune Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set Best Value for the Price and Best Relationship<br ><b>Job Description<b><br ><strong>Please note This role will be based in Bellevue WA and requires an inoffice presence<strong><br >Freshworks is seeking an experienced and proactive Staff Program Manager to spearhead the development and oversight of worldwide marketing initiatives in our field and growth marketing teams The chosen candidate will be responsible for advancing projects through the establishment of efficient processes maintaining regular and clear communication fostering trust throughout the organization identifying key areas for investment and contributing to overall success This position holds significant importance and is pivotal in supporting our ongoing expansion efforts We are seeking an individual with strong communication skills a passion for refining processes expertise in program and change management and a keen eagerness to contribute to transformative and innovative endeavors<br ><strong>Responsibilities <strong><br ><p><ul><li>Meet with internal and crossfunctional stakeholders to clarify project briefs amp plans document specific requirements establish ownership RACIDACI methodology and build project timelines<li> <li>The program manager will drive forward initiatives by creating streamlined processes communicating consistently and frequently building trust across the organization prioritizing areas for investment and assisting in achieving success<li> <li>Serve as a marketing liaison for the crossfunctional teams<li> <li>Identify create oversee and improve critical marketing processes programs and planning activities along with other strategic operational initiatives<li> <li>Document these processes to drive awareness and adherence to processes and SLAs<li> <li>Help develop and maintain processes for key events and GTM initiatives<li> <li>Meet with internal and crossfunctional stakeholders to clarify project briefs amp plans document specific requirements establish ownership RACIDACI methodology and build project timelines<li> <li>Drive teams internal communications around the campaigns events <li> <li>Be the glue that keeps people and projects running smoothly<li> <li>Assist with driving the teams internal communications around the campaigns events <li> <ul><p><br ><b>Qualifications<b><br ><p><ul><li>79 years in various functions of software marketing including 35 years as a project or program manager in a fastpaced and highscale environment <li> <li>Experience working crossfunctionally with several different teams contractors and agencies across geographies<li> <li>Highly creative and an excellent writer and communicator but can also be processdriven think scale and operationalize programs<li> <li>Highly motivated collaborative and datadriven<li> <ul><p><br ><b>Additional Information<b><br ><strong>Washington Pay Range<strong> $183400$298000 comprising an annual salary and incentive compensation<br >Compensation is based on a variety of factors including but not limited to location experience jobrelated skills and level Bonusequity may be available<br ><strong>Freshworks Benefits <strong>Freshworks offers multiple options for medical dental vision disability and life insurance Flexible time off plus paid US holidays commuter benefits attached to a flexible spending account and wellness benefits are also offered Freshworks also offers adoption and parental leave benefits<br >At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business<p>
Manager - Program Management
Company: Freshworks
Location: Bellevue
Posted Apr 24, 2024
Freshworks, a global company based in San Mateo, California, is seeking a Manager - Program Management for Customer Engagement Programs. The role involves spearheading strategic cross-functional initiatives to enhance customer experiences, improve product adoption, retention, and loyalty. The successful candidate will define operational plans, oversee budgeting, reporting, and cross-functional collaboration. They will also establish KPIs, monitor performance, and offer strategic insights. Qualifications include a Bachelor's degree, 7-10 years of experience in program management or customer engagement, strong understanding of customer lifecycle management, excellent communication skills, and proven leadership experience. The role is based in Bellevue, WA, and requires an in-office presence. Freshworks offers competitive compensation, benefits, and a diverse, inclusive work environment.
Business Development Representative
Company: Freshworks
Location: Greater Denver Area
Posted Apr 12, 2024
Freshworks, a company based in San Mateo, California, specializes in creating affordable, user-friendly software for businesses. Their suite includes Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshchat. The company is recognized globally and has received numerous awards. As a Business Development Representative, you'll identify potential clients, conduct outreach, and assist in converting prospects into customers. The role requires 1-2 years of experience in business development or sales, excellent communication skills, and the ability to work in a fast-paced environment. Freshworks offers comprehensive benefits, professional growth opportunities, and a supportive team atmosphere.
Senior Manager, GTM Tooling
Company: Freshworks
Location: Bellevue
Posted Apr 12, 2024
Freshworks, a global company based in San Mateo, California, is seeking a Sr Manager, GTM Tooling for a hybrid in-office role in Bellevue, WA. The role involves designing, building, and optimizing tooling to enhance lead acquisition and sales processes. The ideal candidate should have a Bachelor's degree, 10+ years of experience in revenue enablement, marketing, or IT roles, and in-depth knowledge of marketing & sales technologies. The position offers a competitive annual OTE range of $176,760-287,235, and Freshworks is committed to fostering a diverse and inclusive work environment.
Staff Program Manager
Company: Freshworks
Location: Peninsula
Posted Mar 19, 2024
Freshworks, a global company based in San Mateo, California, is seeking an experienced Staff Program Manager to lead marketing initiatives. The role involves driving projects, establishing efficient processes, maintaining communication, and fostering trust. The ideal candidate should have 7-9 years of software marketing experience, including 3-5 years in project or program management. They should be creative, process-driven, collaborative, and data-driven. Freshworks offers competitive compensation, benefits, and a diverse, inclusive work environment.
Vice President - ISV Partnerships
Company: Freshworks
Location: Bellevue
Posted Mar 17, 2024
Freshworks, a global company based in San Mateo, California, is seeking a Vice President of ISV and Industry Partners. The role involves building relationships with Freshworks' ISV partner ecosystem, creating integration partnerships, and developing strategic alliances with hyperscalers and messaging partners. The goal is to increase win rates, help sellers do larger deals, and reduce churn. The ideal candidate should have a strong technical background, excellent go-to-market approach with ISVs, and deep experience in building software ecosystems. The role offers a competitive annual OTE range of $380,000 - $620,000 USD, along with comprehensive benefits and a commitment to diversity and equal opportunity.
Senior Director - Revenue Enablement
Company: Freshworks
Location: Peninsula
Posted Mar 18, 2024
Freshworks, a San Mateo-based company, is seeking a Senior Director of Delivery to lead strategic enablement programs for its GTM team. The role involves developing sales, product, and technical training programs, and collaborating with cross-functional teams. The ideal candidate should have 15+ years of experience in revenue enablement, excellent communication skills, and be located in San Mateo, Denver, or Seattle. The position offers a competitive compensation package and benefits, with Freshworks committed to diversity and equal opportunity.
Senior Manager - Web Conversion Rate Optimization
Company: Freshworks
Location: Greater Denver Area
Posted Apr 24, 2024
Freshworks, a global company based in San Mateo, California, is seeking a Senior Growth Marketing Manager - Conversion Rate Optimization (CRO) to join their Revenue Growth team. The ideal candidate will drive Marketing ROI by improving visitor acquisition and conversion rates across the web journey for all products. They will lead a team comprising a web developer and UX designer, and work closely with the Experimentation and analytics team to test and improve the performance of all web acquisition journeys. The role requires 10+ years of experience leading conversion rate optimization in an enterprise organization, strong understanding of UX research, A/B testing, multivariate testing, and other methodologies, and excellent problem-solving skills.
Senior Manager, GTM Tooling
Company: Freshworks
Location: Greater Denver Area
Posted Apr 12, 2024
Freshworks, a global company based in San Mateo, California, is seeking a Sr Manager, GTM Tooling for a hybrid in-office role in Denver, CO. The role involves designing, building, and optimizing tooling to enhance lead acquisition and sales processes. The ideal candidate should have a Bachelor's degree, 10+ years of experience in revenue enablement, marketing, or IT roles, and in-depth knowledge of marketing & sales technologies. The position offers an annual OTE range of $176,760-287,235, and Freshworks is committed to diversity and equal opportunity.
Senior Manager - Web Conversion Rate Optimization
Company: Freshworks
Location: Bellevue
Posted Apr 24, 2024
Freshworks, a global company based in San Mateo, California, is seeking a Senior Growth Marketing Manager - Conversion Rate Optimization (CRO) to join their Revenue Growth team in Bellevue, WA. The ideal candidate will drive Marketing ROI by improving visitor acquisition and conversion rates across the web journey for all products. They will lead a team comprising a web developer and UX designer, and work closely with the Experimentation and analytics team to test and improve the performance of all web acquisition journeys. The role involves managing test idea intake and prioritization, driving requirements for test development, and managing test execution, results analysis, and reporting. The candidate should have 10+ years of experience leading conversion rate optimization in an enterprise organization, strong understanding of UX research, A/B testing, multivariate testing, and other methodologies, and excellent problem-solving skills.
Business Development Representative
Company: Freshworks
Location: Greater Denver Area
Posted Mar 20, 2024
Freshworks, a company based in San Mateo, California, specializes in creating affordable, user-friendly software for businesses. Their suite includes Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshchat. They are recognized globally and have received numerous awards. As a Business Development Representative, you'll identify potential clients, conduct outreach, qualify leads, and assist in converting prospects into customers. The role requires 1-2 years of experience in business development or sales, excellent communication skills, and the ability to work in a fast-paced environment. Freshworks offers comprehensive benefits, professional growth opportunities, and a supportive team atmosphere.
Sr. Manager, Strategic Sourcing
Company: Freshworks
Location: Greater Denver Area
Posted Apr 12, 2024
Freshworks, a company based in San Mateo, California, is seeking a Senior Strategic Sourcing Manager. The role involves leading transformation initiatives, managing the global employee travel program, driving strategic sourcing projects, and collaborating with peer Sourcing Managers. The ideal candidate should have a proven track record in negotiation, financial analysis, and relationship-building. The position offers a competitive pay range of $190,000 - $240,000 and is a hybrid role with onsite expectations of 3x/week. Freshworks is committed to diversity and equal opportunity.