Jobs at Freshworks
447 open positions
Staff Program Manager
Company: Freshworks
Location: Peninsula
Posted Nov 18, 2023
Freshworks, a global company based in San Mateo, California, is seeking a Staff Program Manager for its Marketing organization. The role involves driving roadmapping, managing quarterly planning, and ensuring smooth execution. The ideal candidate should have 8+ years of program management experience, preferably in Marketing or Digital, with a proven track record of managing large programs using agile methodologies. The company offers competitive benefits and a dynamic work environment, committed to diversity and equal opportunity.
Senior Director, Web Strategy and Development
Company: Freshworks
Location: Peninsula
Posted Mar 10, 2024
<p><b>Company Description<b><br >Freshworks makes it fast and easy for businesses to delight their customers and employees We do this by taking a fresh approach to building and delivering software that is affordable quick to implement and designed for the end user Headquartered in <strong>San Mateo California<strong> Freshworks has a global team operating from<strong> 13 global locations<strong> to serve more than 65000 companies from startups to public companies that rely on Freshworks softwareasaservice to enable a better customer experience CRM CX and employee experience ITSM <br >Freshworks cloudbased software suite includes <strong>Freshdesk <strong>omnichannel customer support <strong>Freshsales<strong> sales automation<strong> Freshmarketer <strong>marketing automation <strong>Freshservice<strong> IT service desk <strong>Freshchat <strong>AIpowered bots supported by Neo our underlying platform of shared services<br >Freshworks is featured in global national press including CNBC Forbes Fortune Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set Best Value for the Price and Best Relationship<br ><b>Job Description<b><br >Freshworks is looking for a visionary leader to join our team as Sr Director of Web Strategy and Development In this role you will shape the digital landscapes for our ProductLed Growth PLG SMB and Enterprise segments Youll lead a passionate team architecting and crafting highimpact B2B websites that drive user engagement acquisition and customer success The position requires a passion for tracking website performance and a growth mindset of always experimenting and testing new ways to drive revenue throughout the customer journey<br >n<br >n<strong>Key Responsibilities<strong><br ><p><ul><li><strong>Web Strategy<strong> Define the website vision roadmap and customer journey for our PLG SMB and Enterprise motions <li> <li><strong>Lead amp Inspire<strong> Manage and inspire a highperforming team of developers publishers strategists and UX designers fostering a collaborative and resultsoriented culture<li> <li><strong>Web Development <strong>Oversee the design and development of conversiondriven customer experiences <li> <li><strong>Demonstrate a track record of results <strong>Accountable for meeting and ultimately exceeding quarterlyyearly website performance and conversion goals <li> <li><strong>Collaborate amp Partner<strong> Work closely with brand inbound marketing product and sales teams to seamlessly integrate web efforts with broader business initiatives <li> <li><strong>Analyze amp Optimize <strong>Establish performance metrics leverage data to personalize user experiences and drive continuous improvement<li> <ul><p><br ><b>Qualifications<b><br ><p><ul><li>10+ years of experience leading B2B web development initiatives ideally across both PLG SMB and Enterprise customers <li> <li>Deep understanding of B2B user journeys and ability to craft engaging and conversiondriven digital experiences <li> <li>Thrive leading cross functionalglobal teams and collaborating effectively with stakeholders across departments <li> <li>Exceptional communication motivational and leadership skills <li> <li>Proven ability to leverage data to optimize website performance<li> <li>Proven experience developing and implementing SEO strategies<li> <li>Experience with marketing automation and CRM platforms <li> <li>Demonstrated experience driving results with AB testing and personalization tools<li> <li>Must be located in the San Mateo CA or Bellavue WA area<li> <ul><p><br ><b>Additional Information<b><br >The annual OTE range for this position is $285000 $460000 USD<br >Compensation is based on a variety of factors including but not limited to location experience jobrelated skills and level Bonusequity may be available<br >Freshworks offers multiple options for dental medical vision disability and life insurances Equity + ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered Freshworks also offers adoption and parental leave benefits<br >At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business<br >At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business<p>
Lead - Channel Sales (SMB)
Company: Freshworks
Location: Greater Denver Area
Posted Dec 22, 2023
Freshworks, a company based in San Mateo, California, is seeking an SMB Channel Manager to accelerate commercial success in the SMB market through their Channel Partnerships program. The role involves building a scalable SMB model, achieving revenue growth targets, and managing stakeholder relationships at partner companies. The ideal candidate should have a Bachelor's degree, 7+ years of SaaS or partnership experience, 5+ years of SMB-specific experience, and a proven track record of driving revenue through reseller partners. The role requires a managerial sales approach, strong presentation skills, and the ability to travel up to 50% of the time.
Senior Manager - Customer Content
Company: Freshworks
Location: Peninsula
Posted Dec 03, 2023
Stay up-to-date with industry trends, best practices, and emerging technologies in content marketing and customer storytelling. Collaborate closely with various departments, including Product Marketing, Sales, and Customer Success, to align customer marketing efforts with overall business objectives and customer needs. Additional InformationCalifornia Pay Range: $165,600-269,100+ comprising an annual salary & incentive compensation: You may also be eligible for equity and additional generous company benefits.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. Strong expertise in developing and executing content strategies, with a specific focus on customer stories. Develop strategies for the Best Practices pillars, which may include partnering to create thought leadership content, industry insights, educational resources, and certifications. Excellent leadership and communication skills, with the ability to collaborate effectively with cross-functional teams. Proficient in using data and analytics to inform decision-making and measure the effectiveness of content marketing efforts, and share findings with relevant stakeholders. Spearhead the distribution of customer stories through various channels, including but not limited to our website, social media, email campaigns, and partner networks. QualificationsMinimum of 10 years of experience in content marketing or related roles, with a proven track record of leading and managing content teams. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
Senior Director Program Management, Finance Operations
Company: Freshworks
Location: Peninsula
Posted Nov 18, 2023
Freshworks, a global company based in San Mateo, California, is seeking a Senior Director of Finance Operations. The role involves overseeing key functions such as Deals Desk, Order Management, Billing Operations, Accounts Receivable, Sales Commissions, and Partner Programs. The ideal candidate should have a Bachelor's degree in Finance or Business Administration, an MBA is preferred, and over 15 years of experience in Finance Operations. The role is hybrid, requiring 3 onsite days per week at the San Mateo headquarters. Freshworks offers competitive benefits including health insurance, equity, flexible PTO, and wellness benefits. The company is committed to diversity and equal opportunity.
Director, Revenue Enablement
Company: Freshworks
Location: Peninsula
Posted Dec 24, 2023
Freshworks, a San Mateo-based company, is seeking a Director of Revenue Enablement to lead global GTM team enablement programs. The role involves developing sales, product, and technical training, aligning with business goals, and collaborating with cross-functional teams. The ideal candidate should have a business or marketing degree, 12+ years of revenue enablement experience, and a proven track record in building successful programs. The position offers a competitive OTE range of $236,000 - $383,500 USD, comprehensive benefits, and a commitment to diversity and equal opportunity.
Manager - Content Strategy - Email Copywriting
Company: Freshworks
Location: Peninsula
Posted Nov 17, 2023
Freshworks, a San Mateo-based company, is seeking an experienced Email copywriter with 8-10 years in SaaS copywriting, preferably with PLG experience. The role involves crafting compelling email copies for the entire product portfolio, improving lifecycle emails, and collaborating with various teams. The ideal candidate should have a strong portfolio, problem-solving skills, and the ability to work in a high-velocity environment. Freshworks offers a competitive pay range, equity, and diverse benefits, fostering an inclusive workplace.
Sr Director Professional Services
Company: Freshworks
Location: Peninsula
Posted Dec 23, 2023
Willing to operate from the Freshworks offices of either San Mateo, CA or Bellevue, WA Open to 30% travel to Freshworks and or customer locations Business fluency in English Additional InformationAt Freshworks, we create a global workplace that enables everyone to find their true potential, purpose, and passion, regardless of their background, gender, race, sexual orientation, religion, and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, more prosperous work environment that advances the goals of our employees, communities and business.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Responsible for developing and managing the professional services budget, Responsible for running the North American P&L, meeting or exceeding bookings, budget, and profitability targets, and managing CSAT above 4.3 out of 5 Developing and implementing policies and procedures for the professional services team and creating and maintaining metrics to measure the performance of the professional services team. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.Job DescriptionAbout the team - The NA professional services team : is a diverse group of dedicated and passionate professionals consisting of Solution Architects, Technical Architects, Engagement Managers, Product consultants, and Services Sales Managers, operates from multiple NA cities and Indian cities in a hybrid manner is supported by a larger ecosystem that provides additional services such as migrations, integrations, development, and operations has a robust partner ecosystem across NA and LATAM to ensure top-quality customer services. Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Responsibilities: Leading and managing a team of professionals who provide consulting and implementation services to customers Developing and executing the strategic vision and direction for the regional professional services organization Collaborating with the Freshworks ecosystem to understand the company's products and services and leveraging to meet customer needs Developing and delivering service offerings to customers, including conducting market and competitive analysis Managing customer relationships and ensuring customer satisfaction Identifying and pursuing new business opportunities Developing and maintaining relationships with key decision-makers and influencers at customer and partner organizations Ensuring that the professional services team has the necessary resources, tools, and processes to deliver high-quality services to customers Setting goals and objectives for the professional services team and providing coaching and development to team members Evaluating the performance of team members and providing feedback to improve their skills and capabilities Keeping up to date with industry trends and developments and staying abreast of new products and services from the company and competitors Representing the professional services organization to external stakeholders, such as industry analysts and customers Collaborating with other departments within the company and with external partners to drive cross-functional initiatives and strategies that support the growth and success of the professional services organization. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). QualificationsPreferred QualificationsHas a minimum of 15+ years of working experience in a relevant industry Has worked in the SaaS industry and Professional Services organization Has executed the required responsibilities in previous positions Has good technical acumen Has a proven track record of leading teams. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user.
Director, Revenue Accounting
Company: Freshworks
Location: Peninsula
Posted Dec 03, 2023
You may also be eligible for equity and additional company benefits.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. Ability to adapt to a fast-paced, dynamic work environment. Collaborate with other departments, such as sales, legal, tax, and operations, to ensure alignment on revenue recognition policies and resolve complex accounting issues. Collaborate to maintain clear and organized documentation of revenue transactions, contracts, and accounting policies. Outstanding communication and influencing skills Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines. CPA strongly preferred. Continuously evaluate and improve revenue accounting processes to enhance efficiency, accuracy, and compliance. Partner with Deals desk, Order Management, Billing, AR, Revenue accounting, and Commissions functional leaders to drive accuracy and SOX compliance across the revenue lifecycle. Strong analytical and problem-solving abilities. If you are a strategic thinker with a passion for driving execution and collaboration, and if you thrive in a fast-paced environment, we invite you to join our team.
Director, Revenue Enablement
Company: Freshworks
Location: Greater Denver Area
Posted Dec 24, 2023
Freshworks also offers adoption and parental leave benefits.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Bonus/equity may be available.Freshworks offers multiple options for dental, medical, vision, disability and life insurances. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. Proven experience of leading and managing a global organization +20-25 employees 12+ years of experience in revenue enablement, sales, sales training, or related roles, preferably within the SaaS industry. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Additional InformationThe annual OTE range for this position is $212,800 -$345,800 USD.Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. You will lead the strategic thinking, development, and execution of comprehensive enablement programs, focusing on equipping our sales, partner, and customer success teams with the skills, knowledge, and tools needed for success. Additionally, you will collaborate cross-functionally with teams such as Product, Marketing, and Customer Success to ensure alignment and consistency in messaging, processes, and strategies.You will be instrumental in scaling enablement efforts as the company continues to grow, ensuring that they can support a rapidly expanding GTM team. Your responsibilities will include developing and delivering sales, product, and technical training programs, providing feedback on collateral and resources, and measuring the impact of enablement efforts through key performance metrics.
Lead Solution Engineer
Company: Freshworks
Location: Peninsula
Posted Nov 18, 2023
Freshworks, a global company based in San Mateo, California, is seeking a Lead Solutions Engineer to join their Pre-Sales team. The ideal candidate will have at least 6 years of experience in a similar technical pre-sales role, preferably in SaaS or software product environments. They will be responsible for articulating the company's value proposition, architecting technology solutions, and offering thought leadership to both business and technical audiences. The role involves working with regional sales teams to convert prospects into customers, preparing and delivering bespoke technical product demonstrations, and collaborating with internal organizations to execute sales strategy. Freshworks is known for its customer-centric approach, offering affordable, quick-to-implement software solutions designed for end users. The company has been recognized by global national press and has received TrustRadius Top Rated Software ratings and G2 Best of Awards.
Business Development Representative
Company: Freshworks
Location: Greater Denver Area
Posted Dec 03, 2023
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. Compensation is based on a variety of factors including but not limited to experience, job-related skills, and level. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. You will be responsible for identifying and engaging with potential clients, qualifying leads, and assisting in the conversion of prospects into customers. Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. What you'll do: Identify and target potential clients through various research methods Conduct cold and warm outreach to prospects via phone, email, and social media Conduct high-level conversations with C-level executives and prospect accounts Qualify leads and set up meetings for your Account Executive Develop a deep understanding of our products and services to effectively communicate their value to prospects Keep accurate records of all interactions and activities in our CRM system Meet or exceed monthly goals Heads-up, this role is strictly in-person at our Denver office (1401 Lawrence St.) QualificationsWhat you'll bring: Proven experience in a similar business development or sales role Excellent communication and interpersonal skills Strong problem-solving and negotiation abilities Self-motivated and target-driven with a passion for achieving results Knowledge of CRM software is a plus Bachelor's degree in Business, Marketing, or a related field is preferred What we offer: Comprehensive benefits including dental, medical, vision, disability, and life insurance Employee stock purchase program (ESPP) Flexible PTO Continuous training and chances for professional growth A supportive and collaborative team atmosphere Health and well-being perks (free onsite gym) Prospects for career advancement as our company grows Additional InformationAll your information will be kept confidential according to EEO guidelines.Colorado Pay Range (OTE): $66,000 - $84,000. As a Business Development Representative with Freshworks, you will play a crucial role in our company's growth by driving revenue through strategic outreach and relationship building. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.Job DescriptionAre you a go-getter who's all about crushing targets and building relationships? We're looking for you to join our Denver-based team as a Business Development Representative.