Jobs at Freshworks
447 open positions
Director - Investor Relations
Company: Freshworks
Location: Bellevue
Posted Mar 14, 2024
<p><b>Company Description<b><br >Freshworks makes it fast and easy for businesses to delight their customers and employees We do this by taking a fresh approach to building and delivering software that is affordable quick to implement and designed for the end user Headquartered in San Mateo California Freshworks has a global team operating from 13 global locations to serve more than 65000 companies from startups to public companies that rely on Freshworks softwareasaservice to enable a better customer experience CRM CX and employee experience ITSM <br >Freshworks cloudbased software suite includes Freshdesk omnichannel customer support Freshsales sales automation Freshmarketer marketing automation Freshservice IT service desk Freshchat AIpowered bots supported by Neo our underlying platform of shared services<br >Freshworks is featured in global national press including CNBC Forbes Fortune Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set Best Value for the Price and Best Relationship<br ><b>Job Description<b><br ><strong>Please note this role will be based in Bellevue WA and requires an in office presence three days a week<strong><br >We are looking for a Director of Investor Relations to position Freshworks to the investor community and build out our investor relations program Reporting to the VP of Finance you will play a key role in collecting and analyzing information that will inform our narrative while managing investor and analyst relationships building investor targeting strategies and managing investor events<br ><strong>Role and Responsibilities<strong><br ><p><ul><li>Enhance a proactive investor relations strategy and program ensuring that the Freshworks business strategy products and progress are understood by the investor community<li> <li>Lead workflows across functional teams including finance legal product and marketing to gather information in preparation for quarterly earnings and executive presentations<li> <li>Prepare key messages and presentations to communicate Freshworks progress and performance to key internal and external stakeholders<li> <li>Lead investor targeting efforts<li> <li>Collaborate with internal stakeholders including senior executives to develop financial press releases QampA documents and other relevant materials<li> <li>Provide strategic counsel to the executives senior leadership team finance department communications team and others on all IR activities<li> <li>Analyze competitive behavior market trends shareholder concerns and other factors to inform investor communications and corporate strategy<li> <li>Manage and update the investor relations website<li> <ul><p><br ><b>Qualifications<b><br ><p><ul><li>8+ years of experience in investor relations corporate finance equity research or investment banking<li> <li>Knowledgeable in investor relations including valuation methodologies financial accounting corporate finance principles etc<li> <li>Excellent written communication and presentation skills Ability to explain complex topics clearly and concisely<li> <li>Ability to speak and nurture relationships with the investment community Build credibility with analysts and investors on behalf of Freshworks and the management team<li> <li>Help develop and implement an ESG disclosure strategy for the company <li> <li>Strong familiarity with SEC requirements around financial reporting and communications<li> <li>Willingness to identify and incorporate innovation in the practice of investor relations<li> <li>Exceptional attention to detail combined with strong organizational skills the ability to multitask and strong followup skills<li> <li>Bachelors degree in economics finance or related professional experience<li> <ul><p><br ><b>Additional Information<b><br ><strong>Washington Pay Range<strong> $225768 $366873 comprising an annual salary amp incentive compensation You may also be eligible for equity and additional generous company benefits<br >At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business<p>
Senior Manager - Financial Communications
Company: Freshworks
Location: Peninsula
Posted Mar 15, 2024
<p><b>Company Description<b><br >Freshworks makes it fast and easy for businesses to delight their customers and employees We do this by taking a fresh approach to building and delivering software that is affordable quick to implement and designed for the end user Headquartered in San Mateo California Freshworks has a global team operating from 13 global locations to serve more than 65000 companies from startups to public companies that rely on Freshworks softwareasaservice to enable a better customer experience CRM CX and employee experience ITSM <br >Freshworks cloudbased software suite includes Freshdesk omnichannel customer support Freshsales sales automation Freshmarketer marketing automation Freshservice IT service desk Freshchat AIpowered bots supported by Neo our underlying platform of shared services<br >Freshworks is featured in global national press including CNBC Forbes Fortune Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set Best Value for the Price and Best Relationship<br ><b>Job Description<b><br >Do you have the skills to land and develop the story of one of the most fascinating SaaS companies with financial press and other business stakeholders Are you equally at home creating and evolving financial comms strategy as diving deep into the numbers to identify new angles that tell our business story and generate media coverage<br >The Sr Manager of Financial Communications will be a key member of the Corporate Communications team in Marketing reporting to the VP of Communications and will work closely with the President CFO and Investor Relations The Sr Manager will be primarily skilled at using creative integrated business and financial communications strategies to promote and protect Freshworks narrative to Wall Street using quarterly earnings Investor Day and more The person in this role will also be responsible for developing communications strategies in support of our ESG initiatives and manage critical issues<br >The candidate should be a proactive creative problemsolver with an affinity for details and media handling skills A background in financial communications proven experience deploying digital communications in support of financial narratives and strong executive management skills is necessary In addition a strong work ethic and collaborative leadership is ideal This is an inoffice role 3 days a week in San Mateo CA or Bellevue WA<br >Responsibilities<br ><p><ul><li>Develops consistent companywide messaging about the companys financial performance with the IR team that can be understood internally and externally <li> <li>Executes an integrated multichannel communications strategy to elevate the companys financial profile among press trade groups think tanks and other stakeholders that promotes and protects Freshworks mission vision values industry leadership and market performance<li> <li>Leads key communications aspects of the quarterly results cycle including writing the CEO and President earnings scripts preparing and supporting the development of appropriate news releases for distribution across channels developing executivelevel briefing documents containing key messages and QampAs<li> <li>Identifies develops and supports unique storylines content keynotes and thoughtleadership opportunities relative to Freshworks financial and business achievements that advance the companys corporate achievements MampA and ESG initiatives <li> <li>Establishes and maintains hightouch relationships with key business tech and trade media and seeks out opportunities to redirect shape and land narratives that are supportive of Freshworks corporate comms goals also manages reactive inquiries<li> <li>Stays informed on industry news and flags issues and trends for leaders in a timely manner<li> <li>Reports out the impact of financial communications on at least a quarterly basis contributing to a broader awareness and perception report about Freshworks<li> <ul><p><br ><b>Qualifications<b><br >Basic Qualifications<br ><p><ul><li>1015+ years of experience in corporate andor financial communications or investor relations in the tech industry<li> <li>Public company experience with a strong understanding of corporate financial reporting concepts and terminology<li> <li>Bachelors degree in communications journalism or related field is required<li> <li>Impeccable media handling skills and experience<li> <li>Able to work in a fastpaced environment experience collaborating with crossfunctional teams attention to detail and ability to effectively prioritize ability to handle sensitive and confidential information<li> <ul><p><br ><b>Additional Information<b><br ><strong>California Pay Range<strong> $164000266500+ comprising an annual salary amp incentive compensation You may also be eligible for equity and additional generous company benefits<br >At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business<p>
Senior Account Executive
Company: Freshworks
Location: Peninsula
Posted Mar 13, 2024
<p><b>Company Description<b><br >Freshworks makes it fast and easy for businesses to delight their customers and employees We do this by taking a fresh approach to building and delivering software that is affordable quick to implement and designed for the end user Headquartered in San Mateo California Freshworks has a global team operating from 13 global locations to serve more than 65000 companies from startups to public companies that rely on Freshworks softwareasaservice to enable a better customer experience CRM CX and employee experience ITSM <br >Freshworks cloudbased software suite includes Freshdesk omnichannel customer support Freshsales sales automation Freshmarketer marketing automation Freshservice IT service desk Freshchat AIpowered bots supported by Neo our underlying platform of shared services<br >Freshworks is featured in global national press including CNBC Forbes Fortune Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set Best Value for the Price and Best Relationship<br ><b>Job Description<b><br ><p><ul><li>Sell the entire Freshworks suite of products to new logo customers in your territory<li> <li>Tier your accounts and prospect into them alongside your BDR via tailored and relevant outreach campaigns social email and cold calling<li> <li>Build develop and manage your sales pipeline<li> <li>Lead and communicate effectively with other departments such as business development marketing and presales throughout the sales process<li> <li>Travel to customer locations and marketing events as needed<li> <li>Commit to continuous improvement and constant learning<li> <ul><p><br ><b>Qualifications<b><br ><p><ul><li>Minimum 3 years experience managing complex lead to close sales cycles preferably in a highvelocity software sales environment with a focus on acquisition of new customers Hunter role<li> <li>Experienced in Value Selling and other key sales methodologies Sandler Challenger Sale BASHO etc<li> <li>Domain knowledge in the field of SaaS CSM CRM or ITSM is highly desirable<li> <li>Consistent overachievement of sales goals in a geographic territory selling complex software solutions<li> <li>Customeroriented extraordinary communication skills high curiosity and an eagerness to learn are musthave traits<li> <li>4year university degree required Bachelors<li> <ul><p><br ><b>Additional Information<b><br >The annual salary range for this position in San Mateo is between $171600278850 USD Compensation is based on a variety of factors including but not limited to location experience jobrelated skills and level Bonusequity may be available <br >At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business<p>
Senior Account Executive
Company: Freshworks
Location: Greater Denver Area
Posted Mar 13, 2024
<p><b>Company Description<b><br >Freshworks makes it fast and easy for businesses to delight their customers and employees We do this by taking a fresh approach to building and delivering software that is affordable quick to implement and designed for the end user Headquartered in San Mateo California Freshworks has a global team operating from 13 global locations to serve more than 65000 companies from startups to public companies that rely on Freshworks softwareasaservice to enable a better customer experience CRM CX and employee experience ITSM <br >Freshworks cloudbased software suite includes Freshdesk omnichannel customer support Freshsales sales automation Freshmarketer marketing automation Freshservice IT service desk Freshchat AIpowered bots supported by Neo our underlying platform of shared services<br >Freshworks is featured in global national press including CNBC Forbes Fortune Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set Best Value for the Price and Best Relationship<br ><b>Job Description<b><br ><p><ul><li>Sell the entire Freshworks suite of products to new logo customers in your territory<li> <li>Tier your accounts and prospect into them alongside your BDR via tailored and relevant outreach campaigns social email and cold calling<li> <li>Build develop and manage your sales pipeline<li> <li>Lead and communicate effectively with other departments such as business development marketing and presales throughout the sales process<li> <li>Travel to customer locations and marketing events as needed<li> <li>Commit to continuous improvement and constant learning<li> <ul><p><br ><b>Qualifications<b><br ><p><ul><li>Minimum 3 years experience managing complex lead to close sales cycles preferably in a highvelocity software sales environment with a focus on acquisition of new customers Hunter role<li> <li>Experienced in Value Selling and other key sales methodologies Sandler Challenger Sale BASHO etc<li> <li>Domain knowledge in the field of SaaS CSM CRM or ITSM is highly desirable<li> <li>Consistent overachievement of sales goals in a geographic territory selling complex software solutions<li> <li>Customeroriented extraordinary communication skills high curiosity and an eagerness to learn are musthave traits<li> <ul><p><br ><b>Additional Information<b><br >The annual salary range for this position in Denver is between $149600243100 USD Compensation is based on a variety of factors including but not limited to location experience jobrelated skills and level Bonusequity may be available <br >At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business<p>
RFP Content Writer
Company: Freshworks
Location: Greater Denver Area
Posted Mar 16, 2024
<p><b>Company Description<b><br >Freshworks makes it fast and easy for businesses to delight their customers and employees We do this by taking a fresh approach to building and delivering affordable quick to implement and designed software for the enduser More than 50000 companies from startups to public companies worldwide use Freshworks softwareasaservice to enable a better customer experience CX CRM and employee experience ITSM HRSM<br >Headquartered in San Mateo California Freshworks has a dedicated team operating from 13 global locations to serve customers including Bridgestone Chargebee DeliveryHero ITV Klarna Multichoice OfficeMax TaylorMade and Vice Media<br >Freshworks transforms the way worldclass organizations collaborate with customers and coworkers The suite includes Freshdesk omnichannel customer support Freshsales sales automation Freshmarketer marketing automation Freshservice IT service desk Freshteam HR management system<br ><b>Job Description<b><br >Freshworks is seeking a highly organized and detailoriented RFP Content Writer to join our team In this role you will manage and oversee the creation organization and maintenance of content for Request for Proposals RFPs You will play a crucial part in developing compelling and accurate responses to RFPs contributing to the success of our sales efforts <br ><strong>What youll do <strong><br ><p><ul><li>Lead the creation of highquality and accurate content for RFP responses<li> <li>Collaborate with subject matter experts to gather information and insights for inclusion in RFP submissions<li> <li>Develop and maintain a library of standardized uptodate content to streamline future RFP responses <li> <li>Manage endtoend RFP process ensuring timely and accurate responses to client requests<li> <li>Collaborate with crossfunctional teams including Sales Product Management and Solution Architects to gather necessary information for RFP submissions<li> <li>Develop and implement processes to improve the efficiency of the RFP content creation and management<li> <li>Conduct thorough reviews of RFP responses to ensure accuracy completeness and adherence to established guidelines<li> <li>Implement quality assurance processes to maintain high standards in RFP content<li> <li>Provide constructive feedback to content contributors to enhance the quality of future submissions<li> <li>Establish and maintain a centralized repository for RFP content ensuring easy access for the RFP team<li> <li>Regularly update and refine content based on feedback changes in productsservices and industry trends<li> <li>Provide training and guidance to RFP team members on best practices for content development and management<li> <ul><p><br ><strong>Please note this is a hybrid role with onsite expectations of 3 daysweek Tue Thur from our San Mateo HQ Bellevue WA or Denver CO office locations <strong><br ><b>Qualifications<b><br ><strong>What youll bring <strong><br ><p><ul><li>Proven experience in managing RFP processes and developing RFP content<li> <li>Strong organizational and project management skills<li> <li>Excellent written and verbal communication abilities<li> <li>Attention to detail and commitment to producing highquality work<li> <li>Familiarity with technology software or related industries is a plus <li> <ul><p><br ><b>Additional Information<b><br ><strong>Colorado Pay Range <strong>$85000 $110000+ This range includes base+bonus You may also be eligible for equity and additional generous company benefits <br >At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business<p>
Senior Deal Desk Analyst
Company: Freshworks
Location: Peninsula
Posted Mar 13, 2024
<p><b>Company Description<b><br >Freshworks makes it fast and easy for businesses to delight their customers and employees We do this by taking a fresh approach to building and delivering software that is affordable quick to implement and designed for the end user Headquartered in <strong>San Mateo California<strong> Freshworks has a global team operating from<strong> 13 global locations<strong> to serve more than 65000 companies from startups to public companies that rely on Freshworks softwareasaservice to enable a better customer experience CRM CX and employee experience ITSM <br >Freshworks cloudbased software suite includes <strong>Freshdesk <strong>omnichannel customer support <strong>Freshsales<strong> sales automation<strong> Freshmarketer <strong>marketing automation <strong>Freshservice<strong> IT service desk <strong>Freshchat <strong>AIpowered bots supported by Neo our underlying platform of shared services<br >Freshworks is featured in global national press including CNBC Forbes Fortune Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set Best Value for the Price and Best Relationship<br ><b>Job Description<b><br >As Senior Deal Desk Analyst you will be a key member of the Finance team directly contributing to the growth of our business by partnering with key crossfunctional team members to support all activities within the processing of our customer contracts This is a pivotal role that will support the US Deals Desk team which is one of the teams included in the Companys Business Desk function <br ><strong>Responsibilities <strong><br ><p><ul><li>Be a trusted advisor and valuable partner to the North America Sales Team by supporting the order to invoicing process<li> <li>Collaborate with Deals Desk and Order Management analysts in India and ensure prioritized deals are processed with velocity and accuracy<li> <li>Partner with Sales Legal Billing and Revenue Accounting on recommendations and options for deal structure and deal closure<li> <li>Maintain current knowledge of product offerings and pricing promotions<li> <li>Provide sales guidance on elements of a good deal utilizing historical trends in conjunction with current compliance policies<li> <li>Develop andor contribute to process improvement and control governance for the North American Sales Region<li> <li>Participate in projects sales training and related initiatives from management as requested <li> <ul><p><br ><strong>Please note this is a hybrid role with onsite expectations of 3 days week Tue Thur from our San Mateo HQ<strong><br ><b>Qualifications<b><br ><p><ul><li>4+ years of experience in Deals Desk Sales Operations Business Operations or Order Management<li> <li>Experience working in a SaaS environment is preferred<li> <li>Experience with Dealhub is preferred<li> <li>Exceptional communication skills verbal written and presentation <li> <li>Selfstarter who can work independently and collaboratively within a team environment<li> <li>Highly organized with extraordinary attention to detail<li> <li>Strong interpersonal skills comfortable working with Sales Teams and multiple internal stakeholders across various management levels<li> <li>A sense of urgency and ability to solve problems in a fastpaced environment with tight deadlines<li> <li>Working knowledge of CRM databases and CPQ quoting tools <li> <ul><p><br ><b>Additional Information<b><br ><strong>California Pay Range<strong> $100000 $145000+ This range is inclusive of base+bonus You may also be eligible for equity and additional generous company benefits<br >Freshworks offers multiple options for dental medical vision disability and life insurance Equity + ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered Freshworks also offers adoption and parental leave benefits<br >At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business<p>
Manager - Customer Onboarding (Engagement Manager)
Company: Freshworks
Location: Peninsula
Posted Mar 14, 2024
<p><b>Company Description<b><br >Freshworks makes it fast and easy for businesses to delight their customers and employees We do this by taking a fresh approach to building and delivering software that is affordable quick to implement and designed for the end user Headquartered in San Mateo California Freshworks has a global team operating from 13 global locations to serve more than 65000 companies from startups to public companies that rely on Freshworks softwareasaservice to enable a better customer experience CRM CX and employee experience ITSM <br >Freshworks cloudbased software suite includes Freshdesk omnichannel customer support Freshsales sales automation Freshmarketer marketing automation Freshservice IT service desk Freshchat AIpowered bots supported by Neo our underlying platform of shared services<br >Freshworks is featured in global national press including CNBC Forbes Fortune Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set Best Value for the Price and Best Relationship<br ><b>Job Description<b><br ><strong>Please note this role will be located in San Mateo CA and requires an in office presence three days a week<strong><br >The Engagement Manager coordinating closely with customer and internal teams Product Engineering Marketplace Sales Presales and Support is responsible for planning execution and successful implementation of our SAAS products for our customers The Engagement Manager manages crossfunctional teams who are responsible for delivering the implementations on time for our customers with quality results<br ><strong>Major Responsibilities<strong><br ><p><ul><li>Be the prime contact for customers during implementation and deployment of our software and services<li> <li>Be responsible for all aspects of project management and coordination including scope and change request management<li> <li>Work closely with project sponsor and stakeholders in defining project goals and objectives as well as planning and delivering the project<li> <li>Work closely with customers and internal teams to develop execute and monitor implementationdeployment plans to successfully deliver solutions within agreed upon timeframes<li> <li>Conduct prekickoff and kickoff meetings to establish and communicate project plans milestones goals and associated processes<li> <li>Lead the development and implementation of a coordinated set of plans and programs for all phases to meet the goals and priorities of the projects<li> <li>Participate in establishing practices templates policies tools and partnerships to expand and mature these capabilities for the organization<li> <li>Ensure the prime objective of delivering moments of wow to our customers is always met<li> <li>Define resources requirements organize project teams and ensure projects are staffed with adequate and appropriate resources<li> <li>Establish and manage communication and risk management plans<li> <li>Coordinate and manage onsite customer visits<li> <li>Monitor and track project progress and work efforts on a daily basis and report project status to senior management and other stakeholders<li> <li>Coordinate with customer and internal teams to develop workchange orders when needed due to changes in scope schedules and dependencies<li> <li>Communicate clearly with management customers sales and developers to ensure business requirements are translated accurately for implementation<li> <li>Recommend product enhancements and new product opportunities to the Product Management team<li> <li>Work closely with sales and implementation services to scope and estimate customer engagements presale<li> <li>Concurrently work on multiple customer implementation engagements<li> <li>Work across multiple time zones<li> <li>20+ travel may be required<li> <li>May require working outside office hours<li> <li>Take on other assigned responsibilities as required<li> <ul><p><br ><b>Qualifications<b><br ><p><ul><li>Minimum 1012 years of experience of managingdelivering SaaS implementation projects such as Salesforce Zendesk ServiceNow Jira etc<li> <li>7+ years of experience in a Professional Services Organization Global SI or SaaS Product<li> <li>A Bachelor degree is Information Systems or related field<li> <li>5+ years of IT project management experience planning tracking and managing projects that successfully met timelines<li> <li>Formal project management training andor certification PMP Certification is a strong plus<li> <li>Proficient in software projectsproducts implementation<li> <li>Experience in using project management and presentation tools<li> <li>Experience in writing business requirements and functional specification documents<li> <li>Excellent written and oral communication skills<li> <li>Strong organizational presentation and coordination skills<li> <li>Ability to prioritize work creatively and perform tasks in solving problems in timecritical situations<li> <li>Excellent leadership and interpersonal skills<li> <li>Proven track record of working concurrently on multiple customer engagements<li> <ul><p><br ><b>Additional Information<b><br ><strong>California Pay Range<strong> $177900 $289100 comprising an annual salary amp incentive compensation You may also be eligible for equity and additional generous company benefits<br >At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business<p>
RFP Content Writer
Company: Freshworks
Location: Peninsula
Posted Mar 16, 2024
Freshworks, a company based in San Mateo, California, is seeking a detail-oriented RFP Content Writer. The role involves managing and creating high-quality content for RFP responses, collaborating with cross-functional teams, and maintaining a library of standardized content. The ideal candidate should have proven experience in RFP processes, strong organizational skills, and excellent written communication abilities. The position is hybrid, requiring 3 days/week onsite at one of the company's locations. Freshworks is committed to diversity and equal opportunity.
Senior Director, Finance (R&D)
Company: Freshworks
Location: Peninsula
Posted Mar 15, 2024
<p><b>Company Description<b><br >Freshworks makes it fast and easy for businesses to delight their customers and employees We do this by taking a fresh approach to building and delivering software that is affordable quick to implement and designed for the end user Headquartered in <strong>San Mateo California<strong> Freshworks has a global team operating from<strong> 13 global locations<strong> to serve more than 65000 companies from startups to public companies that rely on Freshworks softwareasaservice to enable a better customer experience CRM CX and employee experience ITSM <br >Freshworks cloudbased software suite includes <strong>Freshdesk <strong>omnichannel customer support <strong>Freshsales<strong> sales automation<strong> Freshmarketer <strong>marketing automation <strong>Freshservice<strong> IT service desk <strong>Freshchat <strong>AIpowered bots supported by Neo our underlying platform of shared services<br >Freshworks is featured in global national press including CNBC Forbes Fortune Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set Best Value for the Price and Best Relationship<br ><b>Job Description<b><br >The Senior Director of Finance will support the RampD organization Product Pricing as well as Technical Operations to develop a strategic financial plan lead the annual planning and budgeting process and provide strategic and analytical support to the key stakeholders <br >Reporting to the Vice President Financial Planning amp Analysis the Senior Director of Finance will Lead the annual financial planning process including working with the department heads and business unit leaders to develop the business and financial plans and to ensure the plans are operationalized<br ><strong>Responsibilities<strong><br ><p><ul><li>Lead a team of finance professionals to drive FPampA activities across RampD organization and Technical Operations This includes staff based in India as well as other regionsbusiness units<li> <li>Drive datadriven decision support to the organization by compiling inputs and underlying assumptions coupled with knowledge and expertise in business areas<li> <li>Liaise and collaborate with a broad range of crossfunctional leaders to obtain assumptions identify key metrics assess impacts and run sensitivityscenario analysis to provide decision support<li> <li>Build scalable processes and systems to provide transparency and efficiency across the organization<li> <li>Lead internal projects and new business opportunities based on modeling and net present value evaluations for alternative scenarios<li> <li>Prepare presentations targeted at senior management and the Board of Directors<li> <li>Provide leadership and mentoring to the finance team in India<li> <li>This is a hybrid role 3 daysweek onsite from San Mateo CA<li> <ul><p><br ><b>Qualifications<b><br ><p><ul><li>Bachelors Degree in Business Accounting Finance or Economics Masters degree in Finance or Economics preferred <li> <li>15+ years of progressive experience in financial planning amp analysis roles with similar FPampA leadership experience<li> <li>Strong understanding of corporate finance concepts required<li> <li>Experience in Technology SaaS industries preferred<li> <li>Excellent business communication skills<li> <li>Strong attention to detail working in a conscientious consistent and thorough manner<li> <li>Solid analytical skills strategic thinking and decisionmaking ability<li> <li>Ability to effectively operate with high energy and flexibility in a fastpaced constantly evolving team environment<li> <li>Ability to collaborate across departments and with external stakeholders<li> <li>Comfortable performing multifaceted projects in conjunction with daytoday activities<li> <ul><p><br ><b>Additional Information<b><br >The annual OTE range for this position is $270600 $439800 USD<br >Compensation is based on a variety of factors including but not limited to location experience jobrelated skills and level Bonusequity may be available<br >Freshworks offers multiple options for dental medical vision disability and life insurances Equity + ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered Freshworks also offers adoption and parental leave benefits<br >At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business<br >At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business<p>
Manager - Customer Onboarding (Engagement Manager)
Company: Freshworks
Location: Bellevue
Posted Mar 14, 2024
<p><b>Company Description<b><br >Freshworks makes it fast and easy for businesses to delight their customers and employees We do this by taking a fresh approach to building and delivering software that is affordable quick to implement and designed for the end user Headquartered in San Mateo California Freshworks has a global team operating from 13 global locations to serve more than 65000 companies from startups to public companies that rely on Freshworks softwareasaservice to enable a better customer experience CRM CX and employee experience ITSM <br >Freshworks cloudbased software suite includes Freshdesk omnichannel customer support Freshsales sales automation Freshmarketer marketing automation Freshservice IT service desk Freshchat AIpowered bots supported by Neo our underlying platform of shared services<br >Freshworks is featured in global national press including CNBC Forbes Fortune Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set Best Value for the Price and Best Relationship<br ><b>Job Description<b><br ><strong>Please note this role will be located in Bellevue WA and requires an in office presence three days a week<strong><br >The Engagement Manager coordinating closely with customer and internal teams Product Engineering Marketplace Sales Presales and Support is responsible for planning execution and successful implementation of our SAAS products for our customers The Engagement Manager manages crossfunctional teams who are responsible for delivering the implementations on time for our customers with quality results<br ><strong>Major Responsibilities<strong><br ><p><ul><li>Be the prime contact for customers during implementation and deployment of our software and services<li> <li>Be responsible for all aspects of project management and coordination including scope and change request management<li> <li>Work closely with project sponsor and stakeholders in defining project goals and objectives as well as planning and delivering the project<li> <li>Work closely with customers and internal teams to develop execute and monitor implementationdeployment plans to successfully deliver solutions within agreed upon timeframes<li> <li>Conduct prekickoff and kickoff meetings to establish and communicate project plans milestones goals and associated processes<li> <li>Lead the development and implementation of a coordinated set of plans and programs for all phases to meet the goals and priorities of the projects<li> <li>Participate in establishing practices templates policies tools and partnerships to expand and mature these capabilities for the organization<li> <li>Ensure the prime objective of delivering moments of wow to our customers is always met<li> <li>Define resources requirements organize project teams and ensure projects are staffed with adequate and appropriate resources<li> <li>Establish and manage communication and risk management plans<li> <li>Coordinate and manage onsite customer visits<li> <li>Monitor and track project progress and work efforts on a daily basis and report project status to senior management and other stakeholders<li> <li>Coordinate with customer and internal teams to develop workchange orders when needed due to changes in scope schedules and dependencies<li> <li>Communicate clearly with management customers sales and developers to ensure business requirements are translated accurately for implementation<li> <li>Recommend product enhancements and new product opportunities to the Product Management team<li> <li>Work closely with sales and implementation services to scope and estimate customer engagements presale<li> <li>Concurrently work on multiple customer implementation engagements<li> <li>Work across multiple time zones<li> <li>20+ travel may be required<li> <li>May require working outside office hours<li> <li>Take on other assigned responsibilities as required<li> <ul><p><br ><b>Qualifications<b><br ><p><ul><li>Minimum 1012 years of experience of managingdelivering SaaS implementation projects such as Salesforce Zendesk ServiceNow Jira etc<li> <li>7+ years of experience in a Professional Services Organization Global SI or SaaS Product<li> <li>A Bachelor degree is Information Systems or related field<li> <li>5+ years of IT project management experience planning tracking and managing projects that successfully met timelines<li> <li>Formal project management training andor certification PMP Certification is a strong plus<li> <li>Proficient in software projectsproducts implementation<li> <li>Experience in using project management and presentation tools<li> <li>Experience in writing business requirements and functional specification documents<li> <li>Excellent written and oral communication skills<li> <li>Strong organizational presentation and coordination skills<li> <li>Ability to prioritize work creatively and perform tasks in solving problems in timecritical situations<li> <li>Excellent leadership and interpersonal skills<li> <li>Proven track record of working concurrently on multiple customer engagements<li> <ul><p><br ><b>Additional Information<b><br ><strong>Washington Pay Range<strong> $177900 $289100 comprising an annual salary amp incentive compensation You may also be eligible for equity and additional generous company benefits<br >At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business<p>
Billing Specialist
Company: Freshworks
Location: Peninsula
Posted Mar 13, 2024
<p><b>Company Description<b><br >Freshworks makes it fast and easy for businesses to delight their customers and employees We do this by taking a fresh approach to building and delivering software that is affordable quick to implement and designed for the end user Headquartered in <strong>San Mateo California<strong> Freshworks has a global team operating from<strong> 13 global locations<strong> to serve more than 65000 companies from startups to public companies that rely on Freshworks softwareasaservice to enable a better customer experience CRM CX and employee experience ITSM <br >Freshworks cloudbased software suite includes <strong>Freshdesk <strong>omnichannel customer support <strong>Freshsales<strong> sales automation<strong> Freshmarketer <strong>marketing automation <strong>Freshservice<strong> IT service desk <strong>Freshchat <strong>AIpowered bots supported by Neo our underlying platform of shared services<br >Freshworks is featured in global national press including CNBC Forbes Fortune Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set Best Value for the Price and Best Relationship<br ><b>Job Description<b><br >As a Billing Specialist you will be a key member of the Finance team directly contributing to the growth of our business by partnering with key crossfunctional team members to support all activities within the processing of our customer subscriptions <br ><strong>Responsibilities <strong><br ><p><ul><li>Support Business Desk team members worldwide in assisting the order to invoicing process<li> <li>Review order forms in a timely manner to ensure appropriate subscriptions and invoices are generated accurately<li> <li>Collaborate with all key stakeholders to resolve any billing discrepancies and lead collection efforts when necessary<li> <li>Ensure internal policy adherence related to the customer signatory process<li> <li>Respond to customer queries received via emails phone calls tickets and other modes of communication<li> <li>Provide bestinclass customer service with firsttimeright resolution<li> <li>Assist with monthend close activities for financial reporting<li> <ul><p><br ><strong>Please note this is a hybrid role with onsite expectations of 3 daysweek Tue Thur from our San Mateo HQ<strong><br ><b>Qualifications<b><br ><p><ul><li>Previous billing or AR experience in the technology field<li> <li>Experience with Chargebee is a plus<li> <li>Responsive with strong communication skills both written and verbal<li> <li>Demonstrate a sense of urgency in a fastpaced environment with tight deadlines<li> <li>Proactive team player with a can do attitude<li> <li>Exceptional attention to detail<li> <li>Problem solving and analytical skills<li> <li>Proficiency with GSuite and O360<li> <ul><p><br ><b>Additional Information<b><br ><strong>California Pay Range <strong>$84000 $120000+ <br >At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business<p>
Director - Investor Relations
Company: Freshworks
Location: Peninsula
Posted Mar 14, 2024
<p><b>Company Description<b><br >Freshworks makes it fast and easy for businesses to delight their customers and employees We do this by taking a fresh approach to building and delivering software that is affordable quick to implement and designed for the end user Headquartered in San Mateo California Freshworks has a global team operating from 13 global locations to serve more than 65000 companies from startups to public companies that rely on Freshworks softwareasaservice to enable a better customer experience CRM CX and employee experience ITSM <br >Freshworks cloudbased software suite includes Freshdesk omnichannel customer support Freshsales sales automation Freshmarketer marketing automation Freshservice IT service desk Freshchat AIpowered bots supported by Neo our underlying platform of shared services<br >Freshworks is featured in global national press including CNBC Forbes Fortune Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set Best Value for the Price and Best Relationship<br ><b>Job Description<b><br ><strong>Please note this role will be based in San Mateo CA and requires an in office presence three days a week<strong><br >We are looking for a Director of Investor Relations to position Freshworks to the investor community and build out our investor relations program Reporting to the VP of Finance you will play a key role in collecting and analyzing information that will inform our narrative while managing investor and analyst relationships building investor targeting strategies and managing investor events<br ><strong>Role and Responsibilities<strong><br ><p><ul><li>Enhance a proactive investor relations strategy and program ensuring that the Freshworks business strategy products and progress are understood by the investor community<li> <li>Lead workflows across functional teams including finance legal product and marketing to gather information in preparation for quarterly earnings and executive presentations<li> <li>Prepare key messages and presentations to communicate Freshworks progress and performance to key internal and external stakeholders<li> <li>Lead investor targeting efforts<li> <li>Collaborate with internal stakeholders including senior executives to develop financial press releases QampA documents and other relevant materials<li> <li>Provide strategic counsel to the executives senior leadership team finance department communications team and others on all IR activities<li> <li>Analyze competitive behavior market trends shareholder concerns and other factors to inform investor communications and corporate strategy<li> <li>Manage and update the investor relations website<li> <ul><p><br ><b>Qualifications<b><br ><p><ul><li>8+ years of experience in investor relations corporate finance equity research or investment banking<li> <li>Knowledgeable in investor relations including valuation methodologies financial accounting corporate finance principles etc<li> <li>Excellent written communication and presentation skills Ability to explain complex topics clearly and concisely<li> <li>Ability to speak and nurture relationships with the investment community Build credibility with analysts and investors on behalf of Freshworks and the management team<li> <li>Help develop and implement an ESG disclosure strategy for the company <li> <li>Strong familiarity with SEC requirements around financial reporting and communications<li> <li>Willingness to identify and incorporate innovation in the practice of investor relations<li> <li>Exceptional attention to detail combined with strong organizational skills the ability to multitask and strong followup skills<li> <li>Bachelors degree in economics finance or related professional experience<li> <ul><p><br ><b>Additional Information<b><br ><strong>California Pay Range<strong> $225768 $366873 comprising an annual salary amp incentive compensation You may also be eligible for equity and additional generous company benefits<br >At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business<p>