Jobs at Genesys
3,547 open positions
Midmarket Account Executive
Company: Genesys
Location: Indianapolis, IN
Posted Sep 06, 2023
Genesys is seeking a Midmarket Account Executive for a newly created team. The role involves presenting and demonstrating products/services, understanding customer needs, building and maintaining relationships, achieving sales targets, conducting negotiations, collaborating with internal teams, and staying updated on industry trends. The ideal candidate should have a BS degree or equivalent work experience, 3+ years of software sales experience, a track record of success in closing New Logo Opportunities, excellent communication skills, self-motivation, and proficiency in CRM software. The role offers a market-competitive salary, benefits including medical, dental, vision, telehealth, flexible work schedules, development opportunities, and a 401(k) matching program. Genesys is an equal opportunity employer committed to diversity.
Technical Account Manager
Company: Genesys
Location: Indianapolis, IN
Posted Sep 10, 2023
Genesys is seeking a Technical Account Manager (TAM) for a remote position. The TAM will ensure customers achieve their desired business outcomes through Genesys platforms and services. They will provide proactive technical guidance, identify and mitigate technical risks, and advise on best practices. The ideal candidate should have excellent communication skills, experience in contact center business, and a technical background in CX enterprise software and SaaS. They should also have knowledge of cloud contact center technologies and several major computer technology disciplines. The role offers a market-competitive salary and benefits, including medical, dental, vision insurance, flexible work schedules, and development opportunities.
Midmarket Account Executive
Company: Genesys
Location: Indianapolis, IN
Posted Sep 06, 2023
We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Visit www.genesys.com. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. About Genesys: Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. Genesys is an equal opportunity employer committed to diversity in the workplace. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. This form is designed to assist job seekers who seek reasonable accommodation for the application process.
Business Operations Specialist
Company: Genesys
Location: Raleigh-Durham, NC
Posted Aug 04, 2023
We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Visit www.genesys.com. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. Genesys is an equal opportunity employer committed to diversity in the workplace. This form is designed to assist job seekers who seek reasonable accommodation for the application process. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Key Responsibilities: The primary responsibilities for this role include (but are not limited to): • Proactively identify and lead strategic initiatives to optimize day-to-day operations • Work independently, and to interface within company and beyond seamlessly to drive impact • Lead complex cross-functional initiatives working closely with Go-to-customer teams and corporate operations teams • Gain leadership alignment on recommendations and influence decisions to achieve excellence in execution • Be a thought partner to senior Product leadership to support product-led growth Minimum Requirements: • Bachelor's degree - MBA preferred (but not required) • 6+ years of working experience (consulting or banking backgrounds a plus) • Strong analytics and structured problem-solving skills • Demonstrated leadership in cross-functional program management • Excellent business communications skills, written & verbal • High emotional intelligence: growth mindset & empathy - able to build trust with partners with varying backgrounds • Proficiency in PPT, Excel & Tableau Desirable Skills:• Prior experience in B2B SaaS• Prior product launch experience Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below.
Staff Cloud Product Manager
Company: Genesys
Location: Indianapolis, IN
Posted Aug 14, 2023
The text is a job description for a Product Manager position at Genesys, a world-class organization that values customer experiences and innovation. The role involves conducting customer discovery, collaborating with internal stakeholders, and providing clear direction throughout the product development process. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, at least 5 years of product management experience, and familiarity with cloud-based solutions. The company offers a competitive salary, benefits, and a supportive work environment.
Sr. Employee Experience Specialist
Company: Genesys
Location: Indianapolis, IN
Posted Aug 25, 2023
Join our team at Genesys, where the Employee Experience function in the larger Customer Success & Services (CSS) organization is at the forefront of growth and development. As part of this team, you will drive innovative change, maximizing the talents of individuals and teams through continuous learning, promoting a positive culture and improving the overall employee experience at Genesys. In this role, you will collaborate cross-functionally to identify skill gaps and shape essential training for enhanced expertise. Cultivate strong relationships, both internal and external, to surmount learning challenges. Plan, execute, and manage virtual, live, and hybrid events on platforms like Zoom. Design comprehensive learning curriculums, spanning formats such as manuals, modules, and instructor-led sessions. Utilize inventive course design approaches to create impactful training programs. Additionally, you will master development tools, course organization, branding, and design processes. Analyze and report on the employee experience, tracking valuable insights. Maintain and enhance the company's learning portal and SharePoint sites. Provide pivotal support for flagship programs like new hire onboarding, Personalized Learning Journeys, and the Elevate Employee Experience Event.
Senior Software Engineer
Company: Genesys
Location: Indianapolis, IN
Posted Sep 10, 2023
Genesys, a world-class company, is seeking a Senior/Lead Software Engineer for its rapidly growing Outbound Digital Team. The role involves developing and maintaining microservices for Genesys Cloud, which hosts thousands of customer organizations with over one million users. The ideal candidate should have experience with Java, REST-style web services, Spring Boot, CI/CD pipelines, AWS, and networking concepts. The position offers a competitive salary, comprehensive benefits, and opportunities for career growth and development.
Sr Software Engineer, Test
Company: Genesys
Location: Indianapolis, IN
Posted Sep 06, 2023
Genesys is seeking a Software Developer in Test with 5+ years of experience in professional software testing. The role involves designing test strategies for new features, collaborating with cross-functional teams, and maintaining automated test jobs. The ideal candidate should have experience with object-oriented programming, Jenkins, TestNG, REST API testing, and version control tools like git. Knowledge of AWS, Sumo Logic, and monitoring tools is a plus. The position offers a competitive salary, comprehensive benefits, and opportunities for career growth and development.
Senior Software Engineer
Company: Genesys
Location: Raleigh-Durham, NC
Posted Sep 01, 2023
Genesys, a global provider of Cloud Customer Experience and Contact Center Solutions, is seeking an experienced Senior Software Engineer for its External Contacts team. The role involves designing, developing, and testing services in Java and Python, following best coding practices, and ensuring code reliability and security. The ideal candidate should have a strong understanding of cloud computing, REST APIs, and microservices development, with at least 5 years of experience in cloud resources (preferably AWS). The position offers a competitive salary, comprehensive benefits, and opportunities for career growth and development.
Sales Development Representative
Company: Genesys
Location: Indianapolis, IN
Posted Aug 08, 2023
We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Visit www.genesys.com. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. Required Qualifications • Equivalent experience (2+ years) • Excellent written and verbal communication skills • Displays a sense of curiosity and problem solving in uncovering prospect/customer needs • Demonstrated ability to actively listen • Comfortable reaching out to new contacts via phone and/or other channels and building rapport • Ability to constantly prioritize work with strong time management skills • Resourceful and ability to adapt quickly to a changing environment • Ability to work independently and as part of a team • Driven to exceed defined individual and team targets and quotas • Comfortable with remote and distributed teams, as well as flexible work arrangements Additional Requirements • Salesforce and Lead Management platforms (Outreach, Salesloft) experience is a plus • Business-related application skills (e.g., Outlook, Word, Excel, PowerPoint) • Savvy with social selling, blogging, video, as well as all digital collaboration tools is a plus Benefits • Medical, Dental, and Vision Insurance • Paid Parental Leave • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off • 401(k) matching program • Adoption Assistance • Infertility treatments See more Genesys benefits information at https://mygenesysbenefits.com/ Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. Key Responsibilities • Build rapport with contacts by offering resources (webinar invitations, white papers, relevant blog articles, etc.) ; ask for referrals • Follow best practices for maintaining Salesforce.com database accuracy and completeness by updating records regularly • Expand on key buying personas and units in target companies (via internal and external subscription databases, LinkedIn, etc.) • Engage with social media channels to effectively build relationships and interact with prospects and customers.
Business Operations Specialist
Company: Genesys
Location: Raleigh-Durham, NC
Posted Aug 04, 2023
We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Visit www.genesys.com. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. Genesys is an equal opportunity employer committed to diversity in the workplace. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. This form is designed to assist job seekers who seek reasonable accommodation for the application process. Key Responsibilities: The primary responsibilities for this role include (but are not limited to): • Proactively identify and lead strategic initiatives to optimize day-to-day operations • Work independently, and to interface within company and beyond seamlessly to drive impact • Lead complex cross-functional initiatives working closely with Go-to-customer teams and corporate operations teams • Gain leadership alignment on recommendations and influence decisions to achieve excellence in execution • Be a thought partner to senior Product leadership to support product-led growth Minimum Requirements: • Bachelor's degree - MBA preferred (but not required) • 6+ years of working experience (consulting or banking backgrounds a plus) • Strong analytics and structured problem-solving skills • Demonstrated leadership in cross-functional program management • Excellent business communications skills, written & verbal • High emotional intelligence: growth mindset & empathy - able to build trust with partners with varying backgrounds • Proficiency in PPT, Excel & Tableau Desirable Skills:• Prior experience in B2B SaaS• Prior product launch experience Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below.
Senior Technical Product Marketing Manager
Company: Genesys
Location: Raleigh-Durham, NC
Posted Aug 28, 2023
We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Visit www.genesys.com. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Key Responsibilities Gain a deep understanding of Genesys Cloud CX, its features, functionality, and the underlying technology. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. This position requires a combination of strong technical, marketing skills, project/program management, knowledge about the competitive landscape, and deep understanding of buyer personas. Genesys is an equal opportunity employer committed to diversity in the workplace. Required Qualifications 5+ years in enterprise SaaS Product Marketing, preferably in a multi-product environmentAbility to demo contact center solutions, or past experience with SaaS product demonstrations.Experience building and presenting product demonstrations at customer-facing events or meetings.Exceptional strategic, analytical, organizational and problem-solving skillsAbility to prioritize high impact activities, manage multiple priorities and keep complicated projects moving forward.Track record of successfully influencing and collaborating with Product Management, Sales, Sales Operations and MarketingExceptional written and oral communication skills at an executive levelBachelor's degree or demonstrated professional equivalent skillWilling to travel 30% Benefits Market competitive salary with an anticipated base compensation range of $88,400 - $183,600Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location.Medical, Dental, and Vision InsurancePaid Parental LeaveTelehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off401(k) matching programAdoption AssistanceInfertility treatments See more Genesys benefits information at https://mygenesysbenefits.com/.