Jobs at Grubhub
1,263 open positions
Senior Product Manager (Partnerships)
Company: Grubhub
Location: Chicago, IL
Posted Sep 13, 2023
Grubhub is seeking a Senior Product Manager for the Diner Product team. The role involves creating product strategy, working with engineering, and managing product features. The ideal candidate has 4+ years of experience in Agile environments, proficiency in data analysis, and strong collaboration skills. The position offers a competitive salary range of $148,000 - $178,000 in New York, along with benefits like flexible PTO, health and wellness programs, and free meals. Grubhub is an equal opportunity employer committed to diversity and social impact.
Sr. Recruiting Specialist
Company: Grubhub
Location: Chicago, IL
Posted Sep 24, 2023
We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).Free Meals. And Of Course, Perks!Flexible PTO. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.Compensation. Recruiting Specialist, you'll excel in a dynamic, fast-paced environment. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected]. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Your ability to manage multiple projects efficiently, self-motivation, and quick learning will be your strengths, all while maintaining a positive "can-do" attitude. Key Responsibilities: Operational Excellence Manage all recruiting process documents and policies, continually seeking ways to enhance the candidate experience and operational efficiency.Maintain and document recruiting programs, such as Internships, Referral Programs, College Recruiting, and Job Boards.Provide timely support and guidance to team members on general recruiting questions and processes.Ensure smooth execution of operational changes for individuals in our systems.Schedule interviews, which may involve coordinating across multiple time zones and countries.Arrange candidate travel and cater candidate lunches when necessary.Leverage data to drive decision-making and contribute to a data-driven recruiting approach.Approach tasks with rigorous analytical thinking.Maintain a customer-centric focus, consistently seeking opportunities to improve our processes.
Director, Product Management (Commerce)
Company: Grubhub
Location: Chicago, IL
Posted Sep 22, 2023
We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).Free Meals . Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.Compensation . At Grubhub we believe in giving back through programs like the Grubhub Community Fund . If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected]. You will report directly to the VP of Product.The Impact You Will Make:Help lead and set our strategic direction, defining new opportunities, and working closely with executive leadership, Grubhub's technology team and multiple teams, to promote specific goalsEstablish important performance metrics for all the consumer and online purchasing experience across all platforms, develop long-term strategies and products to improve these areasCreate the vision and promote the short- and long-term Product strategy for our Product teams, ensuring understanding of the product roadmap for the larger Grubhub organizationLead your domain's experience and optimization strategies ensuring delivery against themManage the leadership development of several Product leaders and Product ManagersDrive the strategy and execution of the purchasing and commerce vision & roadmap to accelerate our growth with our consumersYou will enable our organization with commerce and purchasing capabilities such as storefront, payments, bundling, carting and checkout and servicesWhat You Bring to the Table :Minimum of 10+ years of experience in operations or program management and at least 7 years building and managing a teamBachelor's degree preferred; MBA is a plus but not requiredAbility to collaborate with C-level executives across broad organizations including technology, marketing, sales, operations, and financeDirect experience with large-scale e-commerce platforms, A/B testing, web and native mobile application environments, and data analyticsProven track record of scaling a commerce platform where customers pay with multiple methods, for both one-time and recurring products, including credit cards, alternative payment methods, stored payment (digital wallet) including secure credit card tokenizationDeep understanding of payments, customer ordering, and order management experiences, challenges, and solutions to help drive down churn and successful billingExperience in managing multiple stakeholders with a proven track record of successfully navigating the landscapeDemonstrated experience working across the technology teams from UX, through to data science and backend teamsWork independently to define complex problems, prioritize effectively and deliver quicklyThink and communicate clearly, in a way that builds trust across functions and hierarchiesAble to influence outcomes and people without reporting linesAbility to motivate and lead people, and hold employees accountableStrong leader with a track record of driving results and developing his/her teamStrong decision-making capabilitiesProven ability to develop and maintain financial plansAs a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role.New York Salary Range: $192,000 - $240,000The Base Pay component of our Total Rewards package is based on a variety of factors including but not limited to: job responsibilities, location, experience and, education/certifications. The Total Rewards package will be determined at the time a contingent offer is made.And Of Course, Perks!Flexible PTO . Our employees get a weekly Grubhub credit to enjoy and support local restaurants.Social Impact . In addition to the pay component, this role may be eligible for equity and benefits as part of the Total Rewards package.
Business Insights Operations Manager
Company: Grubhub
Location: Chicago, IL
Posted Sep 17, 2023
We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).Free Meals. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.Compensation. strategies to improve customer experience, improve customer retention or reduce cost strategies)Experience to simplify complex problems to Sr. Even Better:Lean Six Sigma ExperienceExperience in customer service operations / contact center KPIsExperience with Project Management software (Asana, Jira)Intermediate experience with SQL and TableauAnd Of Course, Perks!Flexible PTO. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected]. Employees are also given paid time off each year to support the causes that are important to them.As a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role.Grubhub is an equal opportunity employer. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.Social Impact.
Specialist
Company: Grubhub
Location: Chicago, IL
Posted Sep 21, 2023
We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Grubhub is an equal opportunity employer. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).Free Meals. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.Compensation. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Our employees get a weekly Grubhub credit to enjoy and support local restaurants.Social Impact. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected]. Grubhub employees enjoy a generous amount of time to recharge.Health and Wellness. Employees are also given paid time off each year to support the causes that are important to them.
Corporate Comms Manager - Policy & Issues
Company: Grubhub
Location: New York City, NY
Posted Sep 15, 2023
We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).Free Meals. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.Compensation. In addition to the pay component, this role may be eligible for equity and benefits as part of the Total Rewards package. Employees are also given paid time off each year to support the causes that are important to them.NYC Salary Range: $111k-145kThe Base Pay component of our Total Rewards package is based on a variety of factors including but not limited to: job responsibilities, location, experience and, education/certifications. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected]. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Our employees get a weekly Grubhub credit to enjoy and support local restaurants.Social Impact. This person will lead our policy and crisis management media relations strategy related to issues, regulation and government relations matters.
Sr Product Manager (Monetization)
Company: Grubhub
Location: New York City, NY
Posted Sep 16, 2023
We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).Free Meals . Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.Compensation . You will report directly to a Principal Product Management.The Impact You Will Make:Create the vision and articulate the short and long term product strategy for pricing and monetization productsGather and unearth business opportunities through research, data analysis, user experience analysis, competitive research, testing and experimentationManages product features, influences customers, vendors, external partners, and engineering teams prioritiesProficiently communicates clearly and effectively both verbally and written with Product, Design, Engineering and Business partners to ensure clear messaging of the pricing strategy and goals across the companyAble to liaison between Product and non-technical/product partners to clearly explain complex product concepts in a simple languageSets clear, quantitative measures for product(s) and monitors process, progress, and resultsDelivering on rigorous, quantifiable business objectives in a matrixed, flat organizationPlaying a key role on the company's strategic direction, defining and articulating new opportunities, and working in close concert with key stakeholders, including executive leadership, Grubhub's technology team and various business teamsDemonstrates strong writing and storytelling skills through product briefs, jira tickets, opportunity assessments, etc.Drives large features within their domain and is the SME for those crossing a number of partnersWhat You Bring to the Table:4+ years of experience as a Product Manager in an Agile environmentExperience in user-facing industries such as eCommerce, technology or multi-sided marketplacesBA/BS required, with a focus on computer science or mathematics preferred; MBA is a plusProficient analytical and quantitative skills and strong bias towards data-driven decision-making, preferably in the context of an experimentExperience manipulating large, raw datasets using tools/techniques such as SQL, pivot tables, lookups, etc. ; experience with Presto, Redash, TableauProven collaboration skills, working across a broad organization including technology, product design, data science and finance.Demonstrated experience launching search features in high growth markets; History of successfully delivering large scale projects in high-quality, managing the entire life-cycleFamiliar with product development in Agile and OKR methodologies, preferably with squad or tribe structuresAbility to weigh competing priorities, manage trade-offs and evaluate opportunistic new ideas with stakeholders, driving to consensus while maintaining a clear focus on overarching business prioritiesStrong technical understanding for area of product development and focus and is building awareness at the architecture levelAn innate understanding of technology and how to use it to deliver outstanding and innovative products is a mustAs a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role.New York Salary Range: $148,000 - $178,000The Base Pay component of our Total Rewards package is based on a variety of factors including but not limited to: job responsibilities, location, experience and, education/certifications. The Total Rewards package will be determined at the time a contingent offer is made.And Of Course, Perks!Flexible PTO . If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. In addition to the pay component, this role may be eligible for equity and benefits as part of the Total Rewards package. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected]. At Grubhub we believe in giving back through programs like the Grubhub Community Fund .
Account Manager, New Verticals
Company: Grubhub
Location: New York City, NY
Posted Sep 15, 2023
We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).Free Meals. And Of Course, Perks!Flexible PTO. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.Compensation. You are expected to work both as a collaborative team member and an autonomous and independently critical thinker when the situation calls.Duties include, but are not limited to:Serve as the main point of contact to New Verticals AccountsCoordinate each phase of a successful rollout: all onboarding requirements, integration, implementation, training, and client side launch and post-launchCollaborate with cross-functional teams (finance, legal, marketing, sales, technical, etc.) As a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . These accounts are new and exciting like convenience, grocery, retail, and ultra fast delivery models. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].
Account Mgr, Restaurant
Company: Grubhub
Location: Phoenix – Mesa – Scottsdale, AZ
Posted Sep 13, 2023
Grubhub is a leading online food ordering platform with over 300,000 restaurant partners. The company offers innovative technology, user-friendly platforms, and efficient delivery services. As an Account Advisor, you will manage a portfolio of restaurant accounts, build relationships, and help restaurants maximize their use of Grubhub. The role requires a positive attitude, strong communication skills, and sales experience. Grubhub provides a generous compensation package, health benefits, free meals, and opportunities for social impact.
Partner Operations Manager
Company: Grubhub
Location: Chicago, IL
Posted Sep 23, 2023
We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).Free Meals. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.Compensation. Flexible PTO. This person is: strategic, proactive, persistent when needed, and supportive and collaborative at all times. We are looking for someone who is data-driven, business-minded, and results-oriented. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. We are open to hiring this role remotely.The Impact You'll Make:Deep involvement in partner operations (tracking progress to goals, identifying areas of opportunity, and working with partner leadership to gain traction on initiatives)Responsible for reporting & data analysis and monitoring KPIs & business drivers across all of Care - highlighting trends and investigating underlying causes of varianceBuild out and maintain a reporting platform to display organizational dashboards, vendor performance metrics, manager performance metrics, and agent level performanceOrganize and maintain data for agent performance and key performance indicatorsPerform advanced analytics to better understand the critical drivers of our business - including but not limited to diner behavior, restaurant relationships, product engagement, and market-specific performanceTroubleshoot problems around the clock to ensure the continuity of the partner operationConduct weekly calls to provide updates on performance, progress, and highlight issues that need addressing with recommendations to move forwardSupport partner employee onboarding and offboarding - ensure best practices are being followed, maintain parity with hiring and ensure the hiring profile is reflective of the Grubhub mission, make recommendations in aid of hiring the bestCollaborate with internal and external partner leaders to establish team goals and implement strategies for executing, measuring progress, and communicating results against these goalsWork closely with Care leadership to provide regular feedbackAttend recurring Workforce Management, Finance, and Quality meetings, and others as neededRegular collaboration with stakeholders of Quality, Process Improvement, Product and others in an effort to drive increased efficiency, customer experience, and performanceBe the communication point so that partner location is: aware of general updates, new programs, and P&P changes from the Care operation and is prepared to take actionWhat you Bring to the Table:BS/BA Degree or equivalent experience required3-5 years contact center management required; direct experience with call center outsourcing models preferred3-5 years experience with service provider/client management, business operations, contract management preferred Travel will be required, 25%-40%, primarily international with some domestic Exceptional analytical and critical thinking skills to provide deep-level business insights that lead to process improvement and cost-saving opportunities.Superstar verbal and written communication skills to choose the right tone for different messages for various levels of internal and external customersExceptional interpersonal skills and a sense of authority; people need to like and respect youOutstanding organizational and project management skillsAbility to work independently but also collaboratively with both Grubhub personnel and partner personnelAbility to thrive in a fast-paced environmentAbility to facilitate conflict resolution; diplomatically diffuse situationsExperience with managing confidential and sensitive employee informationExperience with computer systems: MS Office required including proficiency in Google SuiteFlexibility to occasionally work nights/weekends/holidays based on business needAs a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role.And Of Course, Perks! Reporting to the Manager, Partner Operations, this person will be the glue between many critical moving parts. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information.
Sr. Staff Engineer
Company: Grubhub
Location: Chicago, IL
Posted Sep 17, 2023
We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).Free Meals. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.Compensation. We believe in giving back through programs like the Grubhub Community Relief Fund, and provide our employees opportunities to support causes that are important to them.Grubhub is an equal opportunity employer. You do not build solutions in vacuum but in close collaboration with business stakeholders, engineers and product and only after understanding the context.What will you be doing?You'll work with Grubhub's Fulfillment Decision Engineering group working on systems such as Dispatch, Delivery Estimation, Capacity Management, Routing and other systems improving the decision making at the core of the Fulfillment organizationYou'll help shape the future architecture of the system and provide input into how Grubhub's continued expansion into all aspects of our business including corporate, enterprise, campus, and in-store impact Fulfillment's architecture and teamsYou'll work closely with Operations Research and Data Science to influence how optimization and machine learning improve our decisionsYou'll help add functionality to a complex system working within timing constraints while dealing with scaleYou'll evaluate tools, technologies, frameworks, and vendors for the platform along with other senior team membersYou'll help to create the backlog of tech debt and features, suggesting areas for improvement and enhancementYou'll actively work with other teams across Grubhub collaborating on how Fulfillment integrates with their systemsYou'll mentor other engineers and work with them to grow the skillsets of our teams and make them more effectiveYou'll work with our Product and Operations teams to work through our business needs and technical solutions that can address those needsMinimum QualificationBachelor's Degree in a science, programming or engineering related field, Master's Degree preferred5+ years experience building highly-scalable applicationsExperience building algorithmic solutions for real world optimization problems (Supply Chain, Logistics, Finance, etc..)Experience mentoring junior engineersExperience coordinating solutions across multiple teamsExperience with Java or other object-oriented languagesExperience architecting, designing, and developing testable, fault tolerant, and performant softwareAWS experience, or similar cloud based offeringsAutomated testing experience applicable for services (junit/testing, mockito + jmeter/ gatling.io)Strong fundamentals (data structures, algorithms)Building observability as part of the applicationInterest in working for a fast paced, product oriented tech companyDistributed database experience with Cassandra or similar NoSQL database experience preferredDocker, or similar containerized solutionsCI / CD tools experience like Gradle, Jenkins, or similar technologiesAbility to work and communicate within and across teams and to communicate technical solutions to non-technical people.Got any of these? The Total Rewards package will be determined at the time a contingent offer is made.And Of Course, Perks!Flexible PTO. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected]. In addition to the pay component, this role may be eligible for equity and benefits as part of the Total Rewards package. Even BetterExperience dealing with production runtime constraints and tradeoffsExperience working with Operations Research and Data Science teamsExperience working with large graph data structuresExperience working with geospatial data structures and algorithmsNew York Salary Range: $200,640- $275,880 The Base Pay component of our Total Rewards package is based on a variety of factors including but not limited to: job responsibilities, location, experience and, education/certifications.
Analyst, Finance & Analytics
Company: Grubhub
Location: Chicago, IL
Posted Sep 27, 2023
We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).Free Meals. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.Compensation. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!The Impact You Will MakeTo succeed in this role, you must be innately curious, deeply analytical, highly driven, and a strong communicator.Partner deeply with business leaders across Technology, Product, Logistics, Care, and Fraud using data to discover and analyze problems and implement solutionsPrepare and Monitor KPIs daily, weekly & monthly, investigating underlying causes of variances, and highlighting trends to the Executive and Senior TeamsPerform advanced analytics to better understand the critical drivers of Fraud, Care, and Logistics - including but not limited to diner behavior, restaurant relationships, and driver policiesDevelop financial models and analyses to support strategic initiatives for department leadsBe curious! Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected]. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Find data nuggets, trends, and other analytical goodies that help us grow faster and generate more profitAbout the Team:This role reports to the Finance Analytics Manager directly supporting the priorities and objectives of the Director and Managers; specifically supporting Care Insights and Operations.The Finance Analytics team sits on a larger centralized Finance in the organization to create and instill a level of analytical expertiseWhat You Bring to the Table BA/BS in an analytical discipline such as Finance, Engineering, Statistics, Mathematics, or Economics1-3 years of experience in an analytical roleClear and concise communicator to peers, management, and stakeholders with demonstrated ability to identify business goals and metrics, with financial impactExperience with Mathematical Modeling Linear regressions, time series analyses, operational forecasting Technical Requirements Proficiency in data analysis & modelingIntermediate SQL skills (aggregations, date & string manipulation, complex joins)Tableau & Excel (or Looker / other data visualization tools)And Of Course, Perks!Flexible PTO. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Our employees get a weekly Grubhub credit to enjoy and support local restaurants.Social Impact. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!