Jobs at Intercom
49,167 open positions
Senior Backend Engineer - ML
Company: Intercom
Location: East Bay
Posted May 10, 2024
Intercom is an AI-first customer service platform that offers modern, fast, and easy-to-use solutions for businesses. The company's Machine Learning team is responsible for defining new ML features, researching appropriate algorithms, and rapidly getting first prototypes in customers' hands. They are looking for an experienced engineer with pragmatic skills, strong communication, and excellent programming skills to take algorithms from offline to production, solve scalability and optimization problems, and improve dev tooling. The role offers competitive salary, benefits, and a radically open and accepting culture.
Director, Sales Development
Company: Intercom
Location: Chicago, IL
Posted Apr 09, 2024
Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support. The company is seeking an experienced Global Director of Sales Development to lead their global inbound and outbound sales development teams.
Technical Support Specialist
Company: Intercom
Location: Other US Location
Posted May 09, 2024
Intercom is an AI-first customer service platform that offers a comprehensive solution for businesses to deliver better, faster, and more personalized support. The company is committed to improving customer experiences, operational efficiency, and scalability. The Customer Support team is responsible for educating and supporting customers globally, focusing on problem-solving and troubleshooting. The role involves communicating with customers, owning customer communications and issues, and working with product teams to identify and solve issues. The ideal candidate should have a solid understanding of tech fundamentals, strong customer focus, excellent communication skills, and problem-solving abilities. Intercom offers competitive benefits, including a flexible hybrid working policy, regular compensation reviews, and a commitment to diversity and equal employment opportunities.
Senior Technical Program Manager
Company: Intercom
Location: Chicago, IL
Posted Apr 03, 2024
Intercom is seeking a Technical Program Manager to lead the execution of their GTM motion. The role involves collaboration with various teams to drive technical projects forward. The ideal candidate should have a deep understanding of technology, strong leadership skills, and experience with Go To Market teams and Salesforce. Intercom offers competitive benefits and a radically open culture.
IT Specialist 2
Company: Intercom
Location: Chicago, IL
Posted Apr 10, 2024
Intercom is an AI-first customer service platform that offers a comprehensive solution for businesses to deliver better, faster, and more personalized support. The company is committed to innovation, shipping over 200 product improvements annually. The role of Team-IT at Intercom involves providing efficient and productive support in the Chicago office, managing user access, and maintaining a robust infrastructure. The ideal candidate should have a college degree, experience in IT support, and proficiency in Jamf, Okta, Intune, and GitHub environments. Bonus skills include relevant certifications, cloud-heavy infrastructure experience, and automation knowledge. Intercom offers competitive benefits, including a comprehensive medical plan, open vacation policy, and equity opportunities.
Senior Support Operations Analyst
Company: Intercom
Location: Chicago, IL
Posted Apr 04, 2024
Intercom is seeking a Senior Analyst for the Customer Support Operations team. The role involves designing and delivering robust reports, leveraging Tableau and SQL skills, and collaborating with various teams. The ideal candidate should have at least 5 years of experience in Analytics, Sales, or Support Operations, strong analytical skills, and proficiency in SQL and Tableau. Intercom offers competitive benefits, including comprehensive health coverage, regular compensation reviews, and a flexible vacation policy.
Senior Q2C Business Systems Analyst
Company: Intercom
Location: Chicago, IL
Posted Mar 05, 2024
Intercom is hiring a Senior Q2C Business Systems Analyst to join their GTM Business Systems team. The role involves analyzing complex business processes and systems within Salesforce, identifying areas for improvement, and documenting and communicating recommendations for enhancements. The ideal candidate should have at least 5 years of experience in Salesforce Business Systems Analysis, strong technical acumen, and excellent soft skills. Intercom offers a competitive salary, comprehensive benefits, and a flexible hybrid working policy.
Technical Support Specialist
Company: Intercom
Location: East Bay
Posted May 09, 2024
Intercom is an AI-first customer service platform that offers a comprehensive solution for businesses to deliver better, faster, and more personalized support. The Technical Support team is responsible for educating and supporting customers globally, focusing on problem-solving and troubleshooting. The role involves communicating with customers, owning customer communications and issues, and working with product teams to identify and solve issues. Intercom values a strong customer focus, excellent communication skills, problem-solving abilities, and a willingness to take on feedback. The company offers competitive benefits, including a flexible work policy, regular compensation reviews, and a commitment to diversity and equal employment opportunities.
Customer Support Engineer
Company: Intercom
Location: Chicago, IL
Posted Mar 10, 2024
<div><b>Intercom is an AIfirst customer service platform that helps businesses deliver better faster more personalized support<b> <p>Intercom is bringing AIfirst Customer Service to the world dramatically improving experiences for customers support agents and managers alikeModern fast and easytouse Intercoms complete AIfirst Customer Service Platform enhances the customer experience improves operational efficiency and scales with our customers business every step of the way Intercom is also the most innovative and fastest improving product on the market Shipping over 200 product improvements every year Intercom is bringing AI features to market before anyone else<p> <div> <p><b>Whats the opportunity 🤔<b> <p><ul><li><span>Do you have a strong need to understand how and why things work the way they do Are you acutely aware of customer experience and upset when a company youre dealing with lets you down If you have some engineering or web development experience and want to be a part of creating truly exceptional customer experiences then the Customer Support team at Intercom is right for you<span><li> <li><span>Were looking for a support engineer to join our team in Chicago This is a very handson technical role that is much broader than a typical ticketbased support position Our Support Engineers partner with our customers to tackle the challenging technical issues they face in innovative ways In this role you will be directly responsible for helping people integrate Intercom into their products diagnose and report problems they have and serve as the bridge between our customers and our product teams<span><li> <li><span>We use Intercom to support Intercom customers<span><span> <span><span>so whether youre just starting out in your career or want to get a deeper understanding of fundamental customer motivations and how those are applied to building an ambitious worldclass product this role provides that great opportunity We have all experienced terrible customer service Robotic agents running through a script of predetermined messages never helping or sympathizing just programmatically following instructions Thats the opposite of who we are<span><li> <li><span>Our way of providing support is based on the<span><span> <span><span>principles of continuity and trust<span><span> and our style of communication is personal friendly and fun We engage in dynamic conversations with our customers and are big fans of visual communication think emojis stickers GIFs we believe that<span><span> <span><span>visual support is human support<span><span><span><li> <li><span>This opportunity is for folks who truly love supporting customers and sees themselves in a customer facing role long term This is not a springboard into other areas or <span><span>jobs at Intercom<span><span> This is a great role for those who are looking to be part of our support team for a while and who are excited about supporting Intercoms growth with personal experiences<span><strong> <strong><li> <ul><p><b>What will I be doing 🚀<b> <p><ul><li><span>Debug complex issues with an understanding of both our own codebase and the many technologies employed by our customers<span><li> <li><span>Solve technical problems for customers on a daily basis<span><li> <li><span>Utilize inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes<span><li> <li><span>Influence the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams<span><li> <ul><p><span>What your first 6 months will look like<span><p> <ul><li><strong>30 days Onboarding to Intercom amp Customer Support <strong><span>Youll learn what it means to be an Intercomrade and the ins amp outs of our product You will learn the fundamentals to set you up for success and will be talking to our customers alongside a dedicated mentor<span><li> <ul><ul><li><strong>90 days Helping customers amp crushing KPIs <strong><span>At this point youll be fully ready to jump in helping customers and tracking your performance based on our ambitious yet achievable <span><span>Key Performance Indicators<span><span><span><li> <ul><ul><li><strong>6 months Broadening your impact on the team and your personal development <strong><span>While supporting customers you will also have the opportunity to get involved with CS teams and additional projects like social media support bots amp automation quality assurance internal support and more<span><li> <ul><p><b>What skills do I need 📖<b> <p><p><span>The basic requirements to be successful in this role are<span><p> <ul><li><span>Solid basic knowledge of programming You dont have to be proficient in one of the languages we use Ruby and JavaScript but you should have an active interest in learning them<span><li> <li><span>Computer Science degree or 12 years working in a web development background<span><li> <li><span>Previous experience with problem solving in a troubleshooting environment<span><li> <ul><p><span>However<span><span> <span><span>great support takes more than tech skills<span><span> so we also need you to have<span><p> <ul><li><span>A real interest in helping a high volume of customers who range from experienced developers to nontechnical<span><li> <li><span>The ability to rapidly switch gears while retaining focus on the bigger picture<span><li> <li><span>Excellent written communication skills with the ability to explain complex topics in easily understood concise language English<span><li> <li><span>Ambition eagerness to learn and improve passion for tech and the future of the internet<span><li> <ul><p><span>Remember that theres no such thing as the perfect candidate or background which is what makes us unique and successful <span><span>Imposter syndrome<span><span> is common but wed love to hear from you So please dont hesitate to apply even if you dont tick every box on this page<span><p> <p><b>Bonus skills amp attributes 🙌<b> <p><ul><li><span>Strong knowledge of Ruby Rails and Javascript<span><li> <li><span>Familiarity with native mobile development<span><li> <ul><p><b>Benefits 😍<b> <p><p><span>We are a welltreated bunch with awesome benefits If theres something important to you thats not on this list talk to us <span><p> <ul><li>Competitive salary and meaningful equity<li> <li>Comprehensive medical dental and vision coverage<li> <li>Regular compensation reviews great work is rewarded<li> <li>Open vacation policy and 10 corporate holidays<li> <li>Paid Parental Leave Program<li> <li>401k plan amp match<li> <li>Inoffice bicycle storage<li> <li>Fun events for Intercomrades friends and family<li> <ul><p>Proof of eligibility to work in the United States is required<p> <div> <p>Intercom has a hybrid working policy We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home We expect employees to be in the office at least two days per week<p> <p>Intercom values diversity and is committed to a policy of Equal Employment Opportunity Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law<p> <p><strong>Is this role not quite what youre looking for Join our Talent Community to stay connected with us <strong><p> <div>
Data Protection Counsel
Company: Intercom
Location: Chicago, IL
Posted Apr 17, 2024
<div><b>Intercom is an AIfirst customer service platform that helps businesses deliver better faster more personalized support<b> <p>Intercom is bringing AIfirst Customer Service to the world dramatically improving experiences for customers support agents and managers alikeModern fast and easytouse Intercoms complete AIfirst Customer Service Platform enhances the customer experience improves operational efficiency and scales with our customers business every step of the way Intercom is also the most innovative and fastest improving product on the market Shipping over 200 product improvements every year Intercom is bringing AI features to market before anyone else<p> <div> <p><b>Whats the opportunity 🤔<b> <p><p>Intercoms Legal team is seeking a dedicated counsel to lead the companys program on data protection and manage legal matters involving privacy and cybersecurity as well as help support other Compliance and Productled initiatives Reporting to the Sr Director of Compliance amp DPO this role will advise and partner with our engineering product security sales marketing and other teams throughout the organization to manage legal risk and compliance with global privacy and cybersecurity laws and regulations You will develop and effectuate strategies and initiatives that focus on building a scalable privacy and security program as well as educate and train key stakeholders on prioritizing data protection as a core value for Intercom Furthermore you will help develop and evolve other legal and regulatory compliance initiatives involving subjects such as artificial intelligence<p> <p><b>What will I be doing 🚀<b> <p><ul><li>Provide a wide range of subject matter expertise and resource on privacy security and data protection<li> <li>Work with teams worldwide on various privacy security and compliance initiatives <li> <li>Partner very closely with your colleagues on Intercoms legal team on a number of cross functional projects with privacy and regulatory compliance implications<li> <li>Draft external notices and disclosures and manageupdate data protection and privacy related internal and external policies and procedures to ensure compliance with global laws and regulations related to data protection<li> <li>Provide guidance and interpretation on legal requirements to the engineering and product teams with respect to existing and new product features and functionality for privacybydesign and securitybydesign initiatives <li> <li>Respond to customer vendor and employee questions about their individual data rights and Intercoms processing activities as well as Intercoms data management practices and policies<li> <li>Draft and manage data protection impact assessments<li> <li>Own datarelated contractual templates such as Data Processing Addendum Business Associate Agreement Information Security Addendum etc and train Commercial Legal team on negotiation playbook and regulatory updates<li> <li>Analyze privacy law developments and provide analysis and guidance for implementation into business processes<li> <li>Counsel and advise commercial teams and business partners on data protection related provisions in contracts<li> <li>Keep up with industry guidelines and best practices on data management and how they apply to Intercoms offerings<li> <li>Support projects in other key data protectionrelated compliance areas such as our Code of Conduct new product analyses and initiatives risk management cyber insurance and security incidents<li> <ul><p><b>What skills do I need 📖<b> <p><ul><li>510 years relevant experience as an attorney with a law firm or inhouse legal department advising a multinational SaaS company on global data privacy regulation and laws<li> <li>Deep experience with global privacy regulations which include GDPR the ePrivacy Directive and CCPACPRA Working understanding of Australian Privacy Act HIPAA PIPEDA and desire to learn LGPD and upcoming regulations <li> <li>Working understanding of the EU AI Act and other developing regulatory laws associated with AI data governance<li> <li>Foundational knowledge of key security programs such as SOC2 ISO and HIPAA<li> <li>CIPPE or CIPPUS certification<li> <li>A level of comfort in influencing and educating an organization on the importance of privacy and implementation of privacy initiatives and capable of gaining respect of senior leaders in the organization <li> <li>An ability to multitask which includes handling a variety of legal issues simultaneously <li> <li>Attention to detail a sense of passion to support Intercoms privacy initiatives and the versatility and confidence to take on challenges that are presented to you <li> <li>Strong familiarity and curiosity about emerging technologies such as artificial intelligence network and cyber security infrastructure resiliency and cloud computing<li> <li>Ability to express sophisticated ideas in easily understandable and effective ways<li> <li>Agility in handling conflict and creatinginfluencingimplementing policies and procedures<li> <li>Illinois state bar licensed attorney or ability to be registered as inhouse counsel if licensed in another jurisdiction<li> <ul><p><b>Benefits 😍<b> <p><p>We are a welltreated bunch with awesome benefits If theres something important to you thats not on this list talk to us <p> <ul><li>Competitive salary and meaningful equity<li> <li>Catered lunch every weekday plus a variety of snack foods and a fully stocked kitchen<li> <li>Fully funded comprehensive medical dental and vision coverage<li> <li>Open vacation policy and 10 corporate holidays<li> <li>Paid Parental Leave Program<li> <li>401k plan<li> <li>Inoffice bicycle storage<li> <li>Fun events for Intercomrades friends and family<li> <ul><div> <p><strong>Policies <strong><p> <p>Intercom has a hybrid working policy We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home We expect employees to be in the office at least two days per week<p> <p>We have a radically open and accepting culture at Intercom We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on nonwork related topics Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values <p> <p>Intercom values diversity and is committed to a policy of Equal Employment Opportunity Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law<p> <p><strong>Is this role not quite what youre looking for <strong><strong>Join our Talent Community<strong><strong> to stay connected with us <strong><p> <div>
Account Executive (LATAM)
Company: Intercom
Location: Chicago, IL
Posted Mar 20, 2024
Intercom is an AI-first customer service platform that offers a comprehensive solution for businesses to deliver better, faster, and more personalized support. The company is expanding its business in Latin America, seeking an Account Executive with 4+ years of experience in sales, preferably in SaaS, and proficiency in Portuguese and Spanish. The role involves acquiring new clients, managing existing relationships, and driving the growth of Intercom's enterprise business. The company offers competitive benefits, including a comprehensive medical plan, equity, and a flexible work policy.
Technical Support Specialist
Company: Intercom
Location: Chicago, IL
Posted Apr 17, 2024
<div><b>Intercom is an AIfirst customer service platform that helps businesses deliver better faster more personalized support<b> <p>Intercom is bringing AIfirst Customer Service to the world dramatically improving experiences for customers support agents and managers alikeModern fast and easytouse Intercoms complete AIfirst Customer Service Platform enhances the customer experience improves operational efficiency and scales with our customers business every step of the way Intercom is also the most innovative and fastest improving product on the market Shipping over 200 product improvements every year Intercom is bringing AI features to market before anyone else<p> <div> <p><b>Whats the opportunity 🤔<b> <p><p>The Customer Support team is responsible for educating and supporting our customers on a global level Our job starts the moment a customer decides they want to use Intercom sticking with them every step of the way to ensure they get the most value from our product <p> <p>This opportunity is for folks who truly love problemsolving and troubleshooting with the end goal of empowering our customers to reach their objectives and address any challenges with our product This is not a springboard into other areas or jobs at Intercom but this is a great role for those who are looking to be part of our support team for a while and who are excited about growing alongside Intercom We also want people that have an eye for improvement and efficiency someone who wants to work at a place where theyre encouraged to bring ideas and feedback to the table on how things could be better for our team andor our customers <p> <p>This position will be hybrid with the expectation to work from the office 2 days a week and work from home the remaining 3 days of the week You are welcome to work from the office fulltime if that is preferred<p> <p><b>What will I be doing 🚀<b> <p><ul><li>Communicating efficiently and effectively with our customers we use our own product to do most of our support but youll also be talking to customers on the phone every now and then<li> <li>Owning customer communications and issues from initial contact until resolution<li> <li>Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of<li> <li>Being the one responsible along with the Support team to ensure that all customers have a great experience with the product a crucial part of the role is ensuring we make the product as easy to use reliable bugfree and fast as possible<li> <li>Working directly with product teams to identify current issues and synthesizing the diverse feedback you hear from our customers offer informed opinions on potential solutions<li> <ul><p>What your first 6 months will look like<p> <p><strong>30 days Onboarding to Intercom and Customer Support <strong>Youll learn what it means to be an Intercomrade and the ins amp outs of our product You will learn the fundamentals to set you up for success and be talking to our customers alongside a dedicated mentor<p> <p><strong>90 days Helping customers amp crushing KPIs<strong> At this point youll be fully ready to jump in helping customers and tracking your performance based on our ambitious yet achievable Key Performance Indicators<p> <p><strong>6 months Broadening your impact on the team and your personal development<strong> While supporting customers you will also have the opportunity to get involved with CS teams and additional projects like social media support bots amp automation quality assurance internal support and more <p> <p><b>What skills do I need 📖<b> <p><p>Remember that theres no such thing as the perfect candidate or background which is what makes us unique and successful Imposter syndrome is common but wed love to hear from you So please dont hesitate to apply even if you dont tick every box on this page<p> <ul><li>Solid understanding of tech fundamentals + modern day tools Slack Chrome Coda Guru Asana etc<li> <li>Strong customer focus excels at + enjoys helping customers<li> <li>Strong communication skills ability to question clarify empathize use appropriate tone + language personable<li> <li>Strong problem solving skills ability to think critically and learn onthefly<li> <li>Ability to troubleshoot and utilize resources to answer questions on baseline topics<li> <li>Ability to take on + action feedback<li> <li>Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency<li> <li>Demonstrated success working with Key Performance Indicators KPIs or other metricsquotas<li> <ul><p><b>Bonus skills amp attributes 🙌<b> <p><ul><li>Previous experience working in a troubleshooting environment<li> <li>Understanding of web technologies and concepts HTML CSS JavaScript APIs etc<li> <li>12 years of technical support experience<li> <ul><p><b>Benefits 😍<b> <p><p><span>We are a welltreated bunch with awesome benefits If theres something important to you thats not on this list talk to us <span><p> <ul><li><span>Competitive salary and meaningful equity<span><li> <li><span>Comprehensive medical dental and vision coverage<span><li> <li><span>Regular compensation reviews great work is rewarded<span><li> <li><span>Open vacation policy and 10 corporate holidays<span><li> <li><span>Paid Parental Leave Program<span><li> <li><span>401k plan amp match<span><li> <li><span>Inoffice bicycle storage<span><li> <li><span>Fun events for Intercomrades friends and family<span><li> <ul><p><span>Proof of eligibility to work in the United States is required<span><p> <div> <p><strong>Policies <strong><p> <p>Intercom has a hybrid working policy We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home We expect employees to be in the office at least two days per week<p> <p>We have a radically open and accepting culture at Intercom We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on nonwork related topics Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values <p> <p>Intercom values diversity and is committed to a policy of Equal Employment Opportunity Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law<p> <p><strong>Is this role not quite what youre looking for <strong><strong>Join our Talent Community<strong><strong> to stay connected with us <strong><p> <div>