Jobs at Intercom
49,167 open positions
Technical Support Specialist
Company: Intercom
Location: Chicago, IL
Posted Oct 29, 2023
Intercom, a customer service platform founded in 2011, is seeking a dedicated Customer Support team member. The role involves educating and supporting global customers, troubleshooting, and ensuring a seamless customer experience. The ideal candidate should have a strong understanding of tech fundamentals, excellent communication skills, and problem-solving abilities. The position offers a competitive salary, comprehensive benefits, and opportunities for personal development. Intercom values diversity and is committed to equal employment opportunities.
Relationship Manager, Small Business
Company: Intercom
Location: Chicago, IL
Posted Oct 20, 2023
Intercom, a leading AI-powered customer service platform, is seeking a Small Business Relationship Manager. The role involves building relationships with existing customers, understanding their business needs, and providing solutions. The company offers a world-class sales organization with opportunities for growth, creativity, and ownership. Benefits include competitive salary, equity, comprehensive health coverage, and a flexible vacation policy.
Senior Business Systems Analyst
Company: Intercom
Location: Chicago, IL
Posted Sep 23, 2023
Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. :)Competitive salary and meaningful equityComprehensive medical, dental, and vision coverageRegular compensation reviews - great work is rewarded!Open vacation policy and 10 corporate holidaysPaid Parental Leave Program401k plan & matchIn-office bicycle storageFun events for Intercomrades, friends, and family! You should have the ability to uncover deficiencies in our systems, escalate them properly, and devise long-term solutions.We have a modern GTM Business Systems tech stack that includes: Marketo, Outreach, Intercom, Salesforce, Salesforce CPQ, Zorua, and StripeWhat will I be doing? &128214;Ownership: shows strong ownership by leading and managing projects, making strategic decisions, and guiding the team toward achieving project goals.Soft Skills: excels in interpersonal and leadership skills, building rapport with stakeholders, guiding and mentoring others, and navigating complex team dynamics with confidence.Autonomy: demonstrates a high level of autonomy, handling complex initiatives and projects with minimal oversight, and often providing mentorship and guidance to junior team members.Business Process Understanding: excels in analyzing complex business processes, identifying inefficiencies, and proposing advanced process improvements, often leading process redesign projects.Technical Acumen: possessing a deep understanding of technology, system architectures, and data flows, often guiding technical teams in complex implementations.Requirement Elicitation and Documentation: excels in advanced requirement elicitation and documentation, leading the process for complex projects, and providing guidance to others on best practices in requirement gathering and management.At least 5 years of experience in Salesforce Business Systems AnalysisExperience with Agile methodologiesSalesforce certifications such as Certified Salesforce Business Analyst, Certified Salesforce Administrator, Certified Salesforce Sales Cloud Consultant and/or Certified Salesforce CPQ Specialist are a plusExperience with 3rd party integration tools such as Marketo, Outreach, DocuSign, Zoura, Stripe, Conga Composer, Intercom and other sales tools / tech stackFascinated by the way things work and love to learnWant to work in a fast, high growth startup environmentBenefits &128525;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! &128640;Analyze complex business processes and systems within Salesforce and identify areas for improvementIndependently review requests through effectively clarifying/eliciting requirements and troubleshoot issues to understand technical deficiencies of the product, define root causes, and implement proactive resolution designProactively liaise between Sales, Sales Operations, Salesforce Admins/Engineers, QA Lead, Biz Systems PMO and Finance members to identify deficiencies, deliver innovative solutions and facilitate UATCreate well thought-out user stories based on agreed upon requirements and provide high quality acceptance criteria.Develop a deep knowledge of various platforms to help document and improve Intercom’s processThrough a strong understanding of business requirements, prioritize and drive business systems projects to completion working with stakeholders in various departmentsCommunicate project status, issues, and risks to stakeholdersDevelop and maintain documentation related to Salesforce systems and processesParticipate in the development and implementation of Salesforce best practices, policies, and proceduresStay up-to-date with the latest Salesforce releases and features, and evaluate their potential impact on the organizationWhat skills do I need? &129300;The Go To Market Systems organization is responsible for the selection, architecture, governance and administration of all 3rd Party SaaS applications and data sets that power our Go To Market teams (Sales, Marketing, Finance, Legal, Growth and Customer Support).We’re looking to hire an experienced Senior Business Systems Analyst to join our GTM Business Systems team. In this role, you will be responsible for clarifying/eliciting and analyzing complex business requirements, processes and systems within Salesforce, as well as, documenting and communicating out your sound recommendations for improvements. By nature, you're a problem solver and excited to troubleshoot issues that impair our sales/support processes. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users.
Customer Support Engineer
Company: Intercom
Location: Chicago, IL
Posted Aug 23, 2023
Intercom is an AI-powered customer service platform that offers a seamless customer experience across automation and human support. They have over 25,000 global organizations using their platform to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalists. They are looking for a support engineer to join their team in Chicago to help customers integrate Intercom into their products, diagnose and report problems, and serve as a bridge between customers and product teams.
Senior People Operations Generalist
Company: Intercom
Location: Chicago, IL
Posted Oct 29, 2023
Intercom, a leading AI-powered customer service platform, is seeking a Senior Generalist for People Operations. The role involves managing HR processes, supporting managers and employees, and ensuring a positive employee experience. Key responsibilities include new hire onboarding, offboarding, benefits administration, employee relations, and partnership with various internal teams. The ideal candidate should have 5+ years of HR experience, preferably in a tech start-up, with a strong understanding of employment laws and Workday. Intercom offers competitive benefits, including a comprehensive medical plan, equity, and a flexible vacation policy.
Senior Salesforce Administrator
Company: Intercom
Location: Remote
Posted Sep 20, 2023
Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. :)Competitive salary and meaningful equityComprehensive medical, dental, and vision coverageRegular compensation reviews - great work is rewarded!Open vacation policy and 10 corporate holidaysPaid Parental Leave Program401k plan & matchIn-office bicycle storageFun events for Intercomrades, friends, and family! &128214;Advanced Salesforce Proficiency: Mastery of Salesforce features, functionalities, and best practices, including customizations, workflows, and data management.Data Analysis: Ability to analyze and interpret data within Salesforce to drive informed business decisions.System Integration: Experience in integrating Salesforce with other applications and systems, ensuring seamless data flow.Problem-Solving: Excel in troubleshooting by proactively identifying potential issues, devising system enhancements, and optimizing processes to minimize disruptions and enhance system reliability.Automation and Workflow: Demonstrate expertise in orchestrating intricate automation and workflow processes, optimizing system integrations, designing efficient or new solutions and mentoring others in automation best practices.Communication: Excel in communication, negotiation, and conflict resolution, fostering a collaborative and efficient work environment while effectively managing cross-functional teams.Autonomy: operate with a high degree of autonomy, leading projects, making strategic decisions, and mentoring others, while seeking guidance primarily for critical and strategic matters.Ownership: show strong ownership by leading and managing projects, making strategic decisions, and guiding the team toward achieving project goals.Bachelor’s DegreeExperience with Salesforce Administration including an emphasis on Sales CloudExperience with 3rd party tools such as Clearbit, LeanData, Clari, Zoominfo, Zuora, Docusign, and etc.Experience with source control tools such as Gitlab, GitHub.Experience with agile methodologies, CI/CD automation and release management tools like Copado.Experience in maintaining data hygiene of a CRM utilizing Data Loader and/or Demand Tools.Bonus skills & attributes &128588; Salesforce Certified Administrator CertificationExperience or drive to troubleshoot issues involving Apex within SalesforceSales, Sales Ops, or Marketing Ops ExperienceBenefits &128525;We are a well-treated bunch, with awesome benefits! &128640;Serve as the primary systems administrator for our Salesforce environments.Monitor and manage the overall health of the Salesforce platform, data quality, and complete regular internal systems audits.Research and find opportunities to utilize Salesforce best practices, guidelines to improve system productivity, scaling and monitoring.Create, refresh sandboxes and perform data loads into the sandboxes as needed.Work closely with the Platform Architecture team and manage integration points between upstream and downstream systems.Get deeply acquainted with and administer other Sales/Marketing/Support stack (Salesloft, Docusign, LeanData, LinkedIn Sales Navigator, Clari, Zoominfo, and others) to understand how our stakeholders use each tool.Provision & de-provision, setup and manage 400+ users on multiple business applications.Provide support on Salesforce issues including availability, maintenance, and performance optimization.Independently review requests and troubleshoot issues to understand technical deficiencies of the systems, define root causes, and implement proactive resolution.Partner with Business Systems Analysts and Engineers to debug and diagnose complex defects, conduct root cause analysis, and make resolution recommendations.Collaborate closely with fellow team members to execute projects aimed at enhancing and scaling the organization holistically.What skills do I need? Your primary focus will be on the implementation, configuration, troubleshooting, and continuous maintenance of our extensive suite of business systems.As a Senior Salesforce Administrator, you are inherently driven by problem-solving, eagerly tackling any challenges that may hinder the efficiency of our sales, marketing, and support processes. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Please note that this information is only provided publicly for candidates in California, Colorado, New York and Washington, but the role is open to candidates outside of those locations as well.LI-RemoteIntercom values diversity and is committed to a policy of Equal Employment Opportunity. If there’s something important to you that’s not on this list, talk to us!
Senior Salesforce Administrator
Company: Intercom
Location: Chicago, IL
Posted Sep 20, 2023
Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. &128214;Advanced Salesforce Proficiency: Mastery of Salesforce features, functionalities, and best practices, including customizations, workflows, and data management.Data Analysis: Ability to analyze and interpret data within Salesforce to drive informed business decisions.System Integration: Experience in integrating Salesforce with other applications and systems, ensuring seamless data flow.Problem-Solving: Excel in troubleshooting by proactively identifying potential issues, devising system enhancements, and optimizing processes to minimize disruptions and enhance system reliability.Automation and Workflow: Demonstrate expertise in orchestrating intricate automation and workflow processes, optimizing system integrations, designing efficient or new solutions and mentoring others in automation best practices.Communication: Excel in communication, negotiation, and conflict resolution, fostering a collaborative and efficient work environment while effectively managing cross-functional teams.Autonomy: operate with a high degree of autonomy, leading projects, making strategic decisions, and mentoring others, while seeking guidance primarily for critical and strategic matters.Ownership: show strong ownership by leading and managing projects, making strategic decisions, and guiding the team toward achieving project goals.Bachelor’s DegreeExperience with Salesforce Administration including an emphasis on Sales CloudExperience with 3rd party tools such as Clearbit, LeanData, Clari, Zoominfo, Zuora, Docusign, and etc.Experience with source control tools such as Gitlab, GitHub. :)Competitive salary and meaningful equityCatered lunch every weekday, plus a variety of snack foods and a fully stocked kitchenComprehensive medical, dental, and vision coverageOpen vacation policy and 10 corporate holidaysPaid Parental Leave ProgramCommuter benefits + 401k planIn-office bicycle storageFun events for Intercomrades, friends, and family!Intercom values diversity and is committed to a policy of Equal Employment Opportunity. &128640;Serve as the primary systems administrator for our Salesforce environments.Monitor and manage the overall health of the Salesforce platform, data quality, and complete regular internal systems audits.Research and find opportunities to utilize Salesforce best practices, guidelines to improve system productivity, scaling and monitoring.Create, refresh sandboxes and perform data loads into the sandboxes as needed.Work closely with the Platform Architecture team and manage integration points between upstream and downstream systems.Get deeply acquainted with and administer other Sales/Marketing/Support stack (Salesloft, Docusign, LeanData, LinkedIn Sales Navigator, Clari, Zoominfo, and others) to understand how our stakeholders use each tool.Provision & de-provision, setup and manage 400+ users on multiple business applications.Provide support on Salesforce issues including availability, maintenance, and performance optimization.Independently review requests and troubleshoot issues to understand technical deficiencies of the systems, define root causes, and implement proactive resolution.Partner with Business Systems Analysts and Engineers to debug and diagnose complex defects, conduct root cause analysis, and make resolution recommendations.Collaborate closely with fellow team members to execute projects aimed at enhancing and scaling the organization holistically.What skills do I need? Experience with agile methodologies, CI/CD automation and release management tools like CopadoExperience in maintaining data hygiene of a CRM utilizing Data Loader and/or Demand Tools.Bonus skills & attributes &128588;Salesforce Certified Administrator CertificationExperience or drive to troubleshoot issues involving Apex within SalesforceSales, Sales Ops, or Marketing Ops ExperienceBenefits &128525;We are a well-treated bunch, with awesome benefits! Your primary focus will be on the implementation, configuration, troubleshooting, and continuous maintenance of our extensive suite of business systems.As a Senior Salesforce Administrator, you are inherently driven by problem-solving, eagerly tackling any challenges that may hinder the efficiency of our sales, marketing, and support processes. If there’s something important to you that’s not on this list, talk to us! Your most rewarding days are those in which you've successfully resolved complex technical issues, ensuring the seamless operation of our systems.Your role extends beyond mere maintenance; you will be expected to identify system deficiencies, escalate them through the appropriate channels, and collaborate closely with other Go-to-Market team members to formulate sustainable, long-term solutions.What will I be doing?
VP, Customer Success and Solutions
Company: Intercom
Location: Chicago, IL
Posted Sep 08, 2023
Intercom, a leading AI-powered customer service platform, is seeking a Vice President of Customer Success and Solutions. This role involves partnering with the SVP of Global Sales to manage the global customer success function, driving customer successful outcomes, and strong ROI. The ideal candidate should have 15+ years in SaaS, 10+ years leading customer success teams for technical products, and a proven track record in driving usage, adoption, and renewals. They should also possess excellent collaboration and communication skills, and a strong desire for innovation and continuous learning.
Customer Success Manager
Company: Intercom
Location: Chicago, IL
Posted Sep 01, 2023
Intercom is a customer service platform that provides a seamless customer experience. The company is looking for a Customer Success Manager to join their dynamic global team.
Customer Support Engineer
Company: Intercom
Location: Chicago, IL
Posted Oct 10, 2023
Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. If there’s something important to you that’s not on this list, talk to us! Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. So please don’t hesitate to apply, even if you don’t tick every box on this page!Bonus skills & attributes &128588;Strong knowledge of Ruby, Rails and JavascriptFamiliarity with native mobile developmentBenefits &128525;We are a well-treated bunch, with awesome benefits! :)Competitive salary and meaningful equityComprehensive medical, dental, and vision coverageRegular compensation reviews - great work is rewarded!Open vacation policy and 10 corporate holidaysPaid Parental Leave Program401k plan & matchIn-office bicycle storageFun events for Intercomrades, friends, and family! Imposter syndrome is common, but we’d love to hear from you. You don’t have to be an expert in one of the languages we use (Ruby and JavaScript) but you should be proficient and have an active interest in learning themComputer Science degree or 1-2 years working in a web development backgroundUnderstanding of web technologies and concepts (HTML, CSS, JavaScript, APIs, etc. You will learn the fundamentals to set you up for success, and will be talking to our customers alongside a dedicated mentor.90 days - Helping customers & crushing KPIs: At this point you’ll be fully ready to jump in - helping customers and tracking your performance based on our ambitious yet achievable Key Performance Indicators.6 months - Broadening your impact on the team and your personal development: While supporting customers, you will also have the opportunity to get involved with CS teams and additional projects like social media support, bots & automation, quality assurance, internal support, and more!What skills do I need? )Previous experience with problem solving in a troubleshooting environmentDemonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas However, great support takes more than tech skills, so we also need you to have:A real interest in helping a high volume of customers who range from experienced developers to non-technicalExcitement for a support environment that is constantly experimenting with workflows and automation to drive efficiencyExcellent written communication skills with the ability to explain complex topics in easily understood, concise language [English]Ambition, eagerness to learn and improve, passion for tech and the future of the internetRemember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!
Technical Enablement Manager
Company: Intercom
Location: Chicago, IL
Posted Aug 18, 2023
Intercom, a leading customer service platform, is seeking a Technical Enablement Manager to design and deliver continuous learning programs for customer-facing teams. The role involves creating curriculum for Intercom products, new product releases, and mid to late stage sales activities. The ideal candidate should have 5-8 years of experience in Technical Sales Enablement, strong technical acumen, and excellent communication skills. Intercom offers competitive benefits including a comprehensive medical plan, equity, and a flexible vacation policy.
Senior Q2C Business Systems Analyst
Company: Intercom
Location: Chicago, IL
Posted Sep 23, 2023
Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. :)Competitive salary and meaningful equityComprehensive medical, dental, and vision coverageRegular compensation reviews - great work is rewarded!Open vacation policy and 10 corporate holidaysPaid Parental Leave Program401k plan & matchIn-office bicycle storageFun events for Intercomrades, friends, and family! You should have the ability to uncover deficiencies in our systems, escalate them properly, and devise long-term solutions.We have a modern GTM Business Systems tech stack that includes: Marketo, Outreach, Intercom, Salesforce, Salesforce CPQ, Zorua, and StripeWhat will I be doing? &128214;Ownership: shows strong ownership by leading and managing projects, making strategic decisions, and guiding the team toward achieving project goals.Soft Skills: excels in interpersonal and leadership skills, building rapport with stakeholders, guiding and mentoring others, and navigating complex team dynamics with confidence.Autonomy: demonstrates a high level of autonomy, handling complex initiatives and projects with minimal oversight, and often providing mentorship and guidance to junior team members.Business Process Understanding: excels in analyzing complex business processes, identifying inefficiencies, and proposing advanced process improvements, often leading process redesign projects.Technical Acumen: possessing a deep understanding of technology, system architectures, and data flows, often guiding technical teams in complex implementations.Requirement Elicitation and Documentation: excels in advanced requirement elicitation and documentation, leading the process for complex projects, and providing guidance to others on best practices in requirement gathering and management.At least 5 years of experience in Salesforce Business Systems AnalysisExperience with Agile methodologiesSalesforce certifications such as Certified Salesforce Business Analyst, Certified Salesforce Administrator, Certified Salesforce Sales Cloud Consultant and/or Certified Salesforce CPQ Specialist are a plusExperience with 3rd party integration tools such as Marketo, Outreach, DocuSign, Zoura, Stripe, Conga Composer, Intercom and other sales tools / tech stackFascinated by the way things work and love to learnWant to work in a fast, high growth startup environmentBenefits &128525;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! &128640;Analyze complex business processes and systems within Salesforce and identify areas for improvementIndependently review requests through effectively clarifying/eliciting requirements and troubleshoot issues to understand technical deficiencies of the product, define root causes, and implement proactive resolution designProactively liaise between Sales, Sales Operations, Salesforce Admins/Engineers, QA Lead, Biz Systems PMO and Finance members to identify deficiencies, deliver innovative solutions and facilitate UATCreate well thought-out user stories based on agreed upon requirements and provide high quality acceptance criteria.Develop a deep knowledge of various platforms to help document and improve Intercom’s processThrough a strong understanding of business requirements, prioritize and drive business systems projects to completion working with stakeholders in various departmentsCommunicate project status, issues, and risks to stakeholdersDevelop and maintain documentation related to Salesforce systems and processesParticipate in the development and implementation of Salesforce best practices, policies, and proceduresStay up-to-date with the latest Salesforce releases and features, and evaluate their potential impact on the organizationWhat skills do I need? &129300;The Go To Market Systems organization is responsible for the selection, architecture, governance and administration of all 3rd Party SaaS applications and data sets that power our Go To Market teams (Sales, Marketing, Finance, Legal, Growth and Customer Support).We’re looking to hire an experienced Senior Q2C Business Systems Analyst to join our GTM Business Systems team. In this role, you will be responsible for clarifying/eliciting and analyzing complex business requirements, processes and systems within Salesforce, as well as, documenting and communicating out your sound recommendations for improvements. By nature, you're a problem solver and excited to troubleshoot issues that impair our sales/support processes. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users.