Jobs at Intercom
Intercom is a SaaS platform that connects businesses with customers through in‑app messages, live chat, and help centers. It has built a reputation for turning customer support into a proactive marketing channel and for its data‑driven product roadmap.
Intercom hires engineers, product managers, designers, and customer success specialists. Candidates often join a cross‑functional team that emphasizes fast iteration, A/B testing, and a culture of transparency around product metrics.
Job Transparency lists Intercom’s 201 openings with exact salary ranges, employee reviews, and sentiment trends. Having that data upfront lets you compare pay scales, assess benefits, and gauge workplace culture before you submit a résumé.
Senior Manager, Support Optimization
Company: Intercom
Location: Chicago, IL
Posted Oct 31, 2023
Intercom, a leading AI-powered customer service platform, is seeking a seasoned support team leader with 7+ years of experience in high-growth SaaS environments. The ideal candidate will manage Continuous Improvement, Quality Assurance, and Support Enablement functions, driving strategic decisions and enhancing customer experience. They will collaborate with cross-functional teams to identify improvement opportunities and implement programs using a blend of human and technological resources. The role offers competitive compensation, comprehensive benefits, and a supportive work environment.
Finance Systems Lead
Company: Intercom
Location: Chicago, IL
Posted Mar 04, 2024
Intercom is seeking a Finance Systems Lead to join their Enterprise Systems team. The role involves partnering with various stakeholders to maintain and scale the accounting, revenue, and billing systems tech stack, which includes NetSuite, Zuora, Stripe, and Tesorio. The ideal candidate should have experience with NetSuite, ARM, and other revenue automation tools, along with a strong understanding of subscription-based business operations and SaaS order-to-cash operations. The position offers a competitive salary, comprehensive benefits, and the opportunity to work in a fast-paced, innovative environment.
Deal Desk Analyst
Company: Intercom
Location: Chicago, IL
Posted Nov 06, 2023
Intercom is a fast-growing company that aims to change the way companies interact with their customers. The company is looking for a Deal Desk Analyst to oversee the quote-to-order process and ensure the smooth execution of large and strategic opportunities.
Technical Support Specialist - (12:15 - 9pm)
Company: Intercom
Location: Chicago, IL
Posted Nov 04, 2023
Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. :) Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Intercom has a hybrid working policy. Open vacation policy and 10 corporate holidays Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! 6 months - Broadening your impact on the team and your personal development: While supporting customers, you will also have the opportunity to get involved with CS teams and additional projects like social media support, bots & automation, quality assurance, internal support, and more! Imposter syndrome is common, but we’d love to hear from you. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. If there’s something important to you that’s not on this list, talk to us! Join our Talent Community to stay connected with us. Passion for talking to customers, paired with a genuine interest in technology A strong drive to contribute to business and support operation improvements Excellent communication and writing skills, alongside great problem solving abilities Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency The ability to rapidly switch gears while retaining focus on the bigger picture The ability to explain complex topics in easy to understand and concise language [English] Ambition, eagerness and the will to learn and improve upon your own skills Bonus skills & attributes 🙌 Previous experience in a troubleshooting environment Basic understanding of web technologies (HTML, CSS, JavaScript, APIs) An understanding of internet culture Benefits 😍 We are a well-treated bunch, with awesome benefits!
Business Development Representative
Company: Intercom
Location: Chicago, IL
Posted Nov 04, 2023
Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. . Prospecting skills (cold calling, email, social) Communication Growth Mindset Results Oriented Bonus skills & attributes 🙌 Bachelor's Degree preferred Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator) Benefits 😍 We are a well-treated bunch, with awesome benefits! Intercom has a hybrid working policy. :) Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Open vacation policy and 10 corporate holidays Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! 🚀 Creating and prioritizing strategic target account lists with Account Executives Generating new business pipeline for Account Executives through cold calling, email, social etc. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. Join our Talent Community to stay connected with us. As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact.
Head of Partnerships
Company: Intercom
Location: Chicago, IL
Posted Dec 13, 2023
Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Comprehensive medical, dental, and vision coverage. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. Fun events for Intercomrades, friends, and family! In-office bicycle storage. Intercom has a hybrid working policy. Paid Parental Leave Program. 401k plan & match. Join our Talent Community to stay connected with us. 📖 Qualifications Bachelor’s degree in Business Administration, Marketing, or a related field.
Technical Support Specialist
Company: Intercom
Location: Chicago, IL
Posted Nov 23, 2023
Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Guru, Asana, etc.) :) Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Intercom has a hybrid working policy. Open vacation policy and 10 corporate holidays Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! 6 months - Broadening your impact on the team and your personal development: While supporting customers, you will also have the opportunity to get involved with CS teams and additional projects like social media support, bots & automation, quality assurance, internal support, and more! Strong customer focus (excels at + enjoys helping customers) Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable) Strong problem solving skills (ability to think critically and learn on-the-fly) Ability to troubleshoot and utilize resources to answer questions on baseline topics Ability to take on + action feedback Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas Bonus skills & attributes 🙌 Previous experience working in a troubleshooting environment Understanding of web technologies and concepts (HTML, CSS, JavaScript, APIs, etc.) Imposter syndrome is common, but we’d love to hear from you. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. 1-2 years of technical support experience Benefits 😍 We are a well-treated bunch, with awesome benefits!
Deal Desk Analyst
Company: Intercom
Location: Chicago, IL
Posted Nov 06, 2023
Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. You will act as a key stakeholder to Sales, Legal, Finance, Accounting, and Business Systems, managing deal formation and flow, implementing policy, and driving sustainable growth while reducing sales cycle times. :) Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Open vacation policy and 10 corporate holidays Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! 🚀 Support our Global Sales teams by providing deal desk guidance within the Sales Operations team and improving our day-to-day processes and systems Fostering best practices to increase sales effectiveness via structured deal reviews and checkpoints, supported by standard business practices and policies, and proper enablement around these Drive process and systems requirements (including CPQ) to implement best-in-class quote-to-order process; provide assistance is closing/managing deals in the systems Lead evaluation and review of all contracts for completeness, accuracy, and adherence to our policies Ensure approvals for non-standard deals have been properly documented, escalated to the right approval levels, and resolved within reasonable timeframes Work independently on projects, and apply judgment in resolving issues or in making recommendations Develop strong collaborative relationships with key stakeholders in Sales, Legal, Finance, Accounting, and other key teams across the company Assisting on contract negotiations internally, including: deal structure, discounting guidance, order processing, etc. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We’re looking for a proactive, independent thinker, with sound business acumen and excellent communication and collaboration skills. 📖 1-2+ years experience in Deal Desk or Sales Operations role in SaaS Experience in dealing with complex, cross-functional deal/contract management across Sales, Finance and Legal Understanding of quote-to-order process, knowledge of Salesforce CPQ is a plus Strong structured problem solving skills along with ability to demonstrate practical judgment in complex situations Able to work with a high degree of autonomy, and prioritize different requests Strong communication skills, including experience effectively communicating with senior management Willing to work in a highly demanding and results-oriented team environment Proficiency in Microsoft Excel Working knowledge of Salesforce Bachelor’s degree Bonus skills & attributes 🙌 Background working in high-growth, performance-focused environments Knowledge of software revenue recognition principles would be an advantage Benefits 😍 We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
Business Development Representative
Company: Intercom
Location: Chicago, IL
Posted Nov 04, 2023
Intercom is a customer service platform that provides a seamless customer experience. The company is looking for a Business Development Representative to drive revenue growth and develop their career in sales.
Senior Manager, Support Optimization
Company: Intercom
Location: Chicago, IL
Posted Oct 31, 2023
Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Collaborating with our CI Manager to identify continuous improvement opportunities across our product, internal processes, and team performance, and drive improvement programs that use a mix of humans and technology to identify gaps in our product, internal procedures, and team performance. :) Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Intercom has a hybrid working policy. Open vacation policy and 10 corporate holidays Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. Join our Talent Community to stay connected with us. If there’s something important to you that’s not on this list, talk to us! Intercom values diversity and is committed to a policy of Equal Employment Opportunity. This individual will work closely with the their team, our frontline support team, and the rest of Support Operations to surface insights and make recommendations for improvements in our product, internal procedures, and agent performance – this includes working with CS and R&D Leaders to develop multiple continuous improvement ‘flywheels,’ turning insights from your various teams into tangible improvements that drive core metrics.
Intercom - Data Scientist - Product Analytics
Company: Intercom
Location: London, UK
Posted Jan 11, 2024
This is a job posting for a Data Scientist position in Product Analytics at Intercom, located in London, UK. The posting was made on January 11.
Procurement Administrator
Company: Intercom
Location: Chicago, IL
Posted Feb 23, 2024
Intercom is an AI-first customer service platform that aims to enhance customer experiences, improve operational efficiency, and scale with businesses. The company is known for its innovation and rapid product improvements. The job posting is for a Procurement Administrator role, which involves managing the requisition to PO workflow, supplier onboarding, providing procurement support, and adhering to company policies. The ideal candidate should have at least 2 years of relevant experience, excellent communication skills, and the ability to work independently. Intercom offers competitive benefits, including a comprehensive medical plan, regular compensation reviews, and a flexible work policy.